3. VAN LANSCHOT DIGITAL TRANSFORMATION
BANKERS &
SPECIALISTS
SELF SERVICE
CLIENT
SERVICE DESK
FROM DEDICATED SERVICE OFFERING PER CHANNEL TO INTEGRATED OFFERING ACROSS CHANNELS
02
03
01
OMNI CHANNEL OFFERING TO
REFLECT VAN LANSCHOT DNA:
CLIENT CENTRIC, ALERT, TRUSTED ADVISOR
CUSTOMER EXPERIENCES A BRAND
INSTEAD OF A CHANNEL
UNIFORM CLIENT EXPERIENCE,
PROACTIVE ADVICE
4. DIGITAL AT VAN LANSCHOT
DIGITAL
BANKING
UPGRADE
AUTOMATED
SELF-SERVICING
OMNICHANNEL
DIALOG
OMNICHANNEL
ACQUISITION
SUPERIOR
WEALTH
MANAGEMENT
MAKE ME SMART
HAPPY LIFE
SMART PROFILING
& ANALYTICS
ANTI
CYBERCRIME
SMOOTH
ACCESS
DIGITAL
PLATFORM
7. DIGITAL AT VAN LANSCHOT
CLIENT
PORTAL
MOBILE
PRIVATE
BANKING
TOOLING
PLATFORM TEAMS CHANNEL TEAMS
INTEGRATION
DIGITAL
PLATFORM
CLIENT
PORTAL
MOBILE
PRIVATE
BANKING
TOOLING
INTEGRATION
DIGITAL
PLATFORM
8. DIGITAL AT VAN LANSCHOT
PLATFORM TEAMS CHANNEL TEAMS
INTEGRATION
DIGITAL
PLATFORM
INTEGRATION
DIGITAL
PLATFORM
FUTURE VISION
MOBILE
WEB
DIGITAL
BANKING
WEALTH
MGMT
FEATURE
<X>
9. OMNICHANNEL ARCHITECTURE
AZURE
VAN
LANSCHOT
WEB MOBILE CHAT <FUTURE>
API MANAGEMENT
API API API API API API API API
CRM & WORKFLOW
SYSTEM OF RECORD SYSTEM OF RECORD
SYSTEM OF
RECORD
SYSTEM OF
RECORD
SECURITY
ANALYTICS
29. LESSONS LEARNED
3
1
2
4
5
MONGODB AND AZURE NOT AVAILABLE AS PAAS
ARM TEMPLATES STILL NEED QUITE SOME CUSTOMIZATIONS
FULL SITECORE DEPLOYMENT NEEDED
CUSTOM CONFIG FILES (DEV/TEST/ACC/PROD) IS QUITE A HASSLE
FUTURE: CONTAINER SUPPORT WOULD BE AWESOME
30. GEERT VAN DER CRUIJSEN
@GEERTVDC
MOBILEFIRSTCLOUDFIRST.NET
XPIRIT.COM/GEERT