MeetingZone is a global provider of collaboration services established in 2002. They offer a range of audio, web conferencing, and online presentation products and services to help organizations reduce costs, share information more efficiently, and make faster decisions. MeetingZone prides itself on its customer support, transparent billing, and unique customer portal that gives users control and real-time access to call details and reports.
2. AGENDA
About MeetingZone
Our Purpose
Why MeetingZone?
Our Range of Products and Services
The Unique MeetingZone Customer Portal
In Summary
www.meetingzone.com 2
3. ABOUT MEETINGZONE
Established 2002
In-depth experience
Specialists in collaboration services
One of the largest global independent providers
Global reach and presence
May 02 Mar 04
£2.1m launch capital Reached profitability
July 11
Buyout
2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
Sep 11
Launch of
Oct 01 Sep 02 Sep 07 Jul 08 MeetingZoneOct 11
Initial concept First customers Launch of Launch of Launch of
France
defined MeetingZone GmbH MeetingZone MeetingZone
North America Sweden
www.meetingzone.com 3
4. OUR PASSION
To improve the efficiency and effectiveness
in the way organisations meet and communicate with
customers, staff and stakeholders
“Don’t want to be the biggest just the best”
www.meetingzone.com 4
5. WHY USE COLLABORATION SOLUTIONS?
Reduce travel and associated costs
Rapidly cascade vital information
Meet together regardless of location
Contribute to a greener environment
Speed up decision making
www.meetingzone.com 5
6. MEETINGZONE COLLABORATION
SOLUTIONS
Easy self managed conference calls
Specialist operator managed calls
Quick screen sharing with MeetingZone Glance
Simple online presentations with MeetingZone Presenter
WebEx web conferencing for complete flexibility
www.meetingzone.com 6
7. WHY MEETINGZONE
Experts Global presence
We listen Unrivalled customer support
We tailor the right solution Unique customer portal
Fast and agile Transparent billing/reporting
Go the extra mile Blue chip customer base
Friendly, approachable Simple migration programme
www.meetingzone.com 7
8. WHAT OUR CUSTOMERS SAY
“We found working with them refreshing, they “A key differentiator for us was the transparency
have a genuine focus on delivering high levels of of MeetingZone’s billing system”
customer service” John Niland, Success 121
Dan Simms, Addleshaw Goddard
"MeetingZone is really very cool. All the information I “Moving from our previous provider has enabled
need is right at my fingertips. Very impressive us to achieve an approximate 40% reduction in
indeed!“ our costs”
Belinda Carroll, Carbon Leapfrog Simeon Lewis, WSPA
www.meetingzone.com 8
10. PUTTING YOU IN TOTAL CONTROL
PRODUCTS AND SERVICES
www.meetingzone.com 10
11. A GUIDE TO MEETINGZONE’S SERVICES
www.meetingzone.com 11
12. PRODUCTS AND SERVICES TAILORED
TO YOU
Self Managed Audio Calls
The MeetingZone Difference
Operator Managed Calls
Web Conferencing Solutions
The Unique Customer Portal
Simple Migration Programme
www.meetingzone.com 12
13. SELF MANAGED AUDIO
Simple, secure Keypad control
Available 24/7/365 On-call operator support
Totally reservationless Per second billing
Global access Integrated web conferencing
Dedicated dial-in Digital recordings
Flexible access options Mobile applications
Custom branded Advanced scheduling
www.meetingzone.com 13
14. THE MEETINGZONE DIFFERENCE
Outlook Link Tool
Click to Conference
Online Conference Management
•Active Call Display
•Monitor Call
After-call Email
Real-time Billing and Reporting
www.meetingzone.com 14
15. OUTLOOK LINK TOOL &
CLICK TO CONFERENCE
Modify dial-in numbers
www.meetingzone.com 15
17. ONLINE CONFERENCE MANAGEMENT
View participants
Lock the conference
Record the conference
Request an operator
Dial out to additional participants
Private message on the call via chat
Launch screen sharing to all participants
www.meetingzone.com 17
21. OPERATOR MANAGED CALLS
Dedicated event team On call support
3-3000 people Live conference view
Event registration Digital recordings
Flexible access options Replay service
Dial out to participants Participant lists
www.meetingzone.com 21
22. WEB CONFERENCING SOLUTIONS
Finding the right solution for you
Simple Online Presentations Instant Screen Sharing
Full document, application and desktop sharing Instantly share your screen and any
with integrated MeetingZone audio application you are running
www.meetingzone.com 22
23. WEBEX FROM MEETINGZONE
Full range of WebEx solutions
Integrated MeetingZone audio
License options
Unrivalled customer support and account management
Transparent billing
www.meetingzone.com 23
24. MEETINGZONE PRESENTER
Simple intuitive interface
Integrated MeetingZone audio
Pay as you go and license options
No download or firewall issues
Powered by IBM
www.meetingzone.com 24
26. MEETINGZONE GLANCE
Instant live one click desktop sharing
Remote control
Reverse screen sharing
Integrated MeetingZone audio
Per minute billing or monthly subscription
www.meetingzone.com 26
27. COMPLETE OPENNESS
AND TRANSPARENCY
UNIQUE CUSTOMER PORTAL
www.meetingzone.com 27
28. Award Winning Portal
Best Customer Experience Finalist
Billing & OSS World Excellence Awards
Washington DC June 2010
www.meetingzone.com 28
39. IN SUMMARY
Specialist collaboration expertise
Innovative features
Superior customer service
Passionate about your specific needs
Friendly, accessible, honest and transparent
Make things easy putting you in total control
www.meetingzone.com 39
Expand on In-depth experience as we have industry experts across all levels of organisation.
Talk about the above to exemplify why we’re different
This is the new MZ demo as an overview to our range of services. We’ve place it here as it seems to fit with the flow. Obviously feel free to change the order to suit the particular presentation and audience. You need to create a hyperlink from this visual to the file which you should store on your PC hard drive. (Linking to the internet for connection to the VPN or YouTube, may not be possible and even if it is, buffering may occur over a wireless connection.) The demo is housed on the P drive labelled “Guide to MeetingZone’s Services” To do this, carry out the following: Save the Quicktime (.mov) file to the local Hard drive on your PC. The file is located on the P drive (“A Guide to MeetingZone’s Services”) Click on the visual in “Normal view” mode Click on “Insert” from the tabs at the top of the browser Click on the “Hyperlink” icon in the “Links” section This will generate a dialogue box. Select the file from location where you have placed the .mov file When you click on the visual in Slide Show mode, it will automatically link to this and play the demo.
Advanced scheduling - When you need to allocate cost codes against calls or create one-off conferences for extra security
These are the value adds that MeetingZone provides for you to talk around
Quick and easily add your conference details to any email or calendar invite. Downloaded from the customer area
Show demo
You can: View participants Lock the conference Record the conference Request an operator Dial out to additional participants Private message on the call via chat Launch screen sharing to all participants
This service ideal for Investor/press relations, internal annoucements, training etc. Web based event registration (Event Force?) Suitable for any size of event Range of dial-in number available depending on preference Can dial out to participants All participants have access to an operator *0 Can view participants in conference using Viewer Recorded conferences can be put on Replay for people to dial in and listen to later Fast participant list production (SLA – within 15 mins of call ???)
Talk about our recommendation for using WebEx with IBM’s Presenter as an alternative should you feel Webex is inappropriate. Glance is entry level web conferencing product for customers who haven’t used web conferencing before – all audio accounts automatically are Glance enabled.
We offer Webex Meeting Centre, Event Centre, Training Centre and Support centre – focus on what solution the customer requires It is the same price whether they buy from us or from Webex
Don’t forget to say there is a small download for application sharing, if you want this option Publish PowerPoint slides, Word and Excel over the web as part of your meeting Multiple presenters with control passing Send video via webcam Allow remote control of participant desktop or application Instant file transfer Record conference for web streaming Polling and feedback features
We don’t have a screen like this for Webex or Presenter – think we one if we’re going to use this slide
For Bookings, call control and After call management
Of course if you prefer your lead operator can co-ordinate all these services for you such as sending the recording in MP3 format or emailing transcription to you.
All invoicing is electronic and invoices have the same breakdown and analysis features