A presentation I made to the Travel Agents Association of India

1. Change, Learning and People TAAI Southern Region Gautam Ghosh, Senior Consultant, Tvarita Consulting 30 th January, Chennai

5. “ A leader is a dealer in hope.” — Napoleon

7. “ Carpenters bend wood; fletchers bend arrows; wise men fashion themselves.” — Buddha

8. “ One of the defining characteristics [of the change] is that it will be less driven by countries or corporations and more driven by real people. It will unleash unprecedented creativity, advancement of knowledge, and economic development. But at the same time, it will tend to undermine safety net systems and penalize the unskilled.” —Clyde Prestowitz, Three Billion New Capitalists

12. “ Most of our predictions are based on very linear thinking. That’s why they will most likely be wrong.” Vinod Khosla, in “GIGATRENDS,” Wired 04.01

14. “ Historically, smart people have always turned to where the money was. Today, money is turning to where the smart people are.” — FT /2003

15. “ If there is nothing very special about your work, no matter how hard you apply yourself you won’t get noticed, and that increasingly means you won’t get paid much either.” —Michael Goldhaber, Wired

16. Distinct … or … Extinct

18. 1. Can someone overseas do it cheaper? 2. Can a computer do it faster? 3. Is what you’re selling in demand in an age of abundance? Source: Dan Pink, author of A Whole New Mind

19. “ Knowledge becomes obsolete incredibly fast. The continuing professional education of adults is the No. 1 industry in the next 30 years … mostly on line.” —Peter Drucker, Business 2.0

22. Diversity = profit

23. “ Where do good new ideas come from? That’s simple! From differences . Creativity comes from unlikely juxtapositions. The best way to maximize differences is to mix ages, cultures and disciplines.” — Nicholas Negroponte

24. “ Our business needs a massive transfusion of talent, and talent, I believe, is most likely to be found among non-conformists, dissenters and rebels.” — David Ogilvy The Cracked Ones Let in the Light

25. “ Diversity defines the health and wealth of nations in a new century. Mighty is the mongrel. The hybrid is hip. The impure, the mélange, the adulterated, the blemished, the rough, the black-and-blue, the mix-and-match – these people are inheriting the earth. Mixing is the new norm. Mixing trumps isolation. It spawns creativity, nourishes the human spirit, spurs economic growth and empowers nations.” —G. Pascal Zachary, The Global Me: New Cosmopolitans and the Competitive Edge

26. The Memphis Manifesto*: Building a Community of Ideas 1. Cultivate & reward creativity. 2. Invest in the creative ecosystem. 3. Embrace diversity. 4. Nurture the creatives. 5. Value risk-taking. 6. Be authentic (emphasize uniqueness) 7. Invest in and build on quality of place. 8. Remove barriers to creativity. 9. Take responsibility for change. Development as D.I.Y. 10. Ensure that every person, especially children, has the right to creativity. Become a “Steward of creativity.” 2003/The Creative 100/Memphis Source: Richard Florida, The Rise of the Creative Class

27. Organizing Genius / Warren Bennis and Patricia Ward Biederman “Groups become great only when everyone in them, leaders and members alike , is free to do his or her absolute best .” “The best thing a leader can do for a Great Group is to allow its members to discover their greatness .”

29. 3i Cycle Innovate Institutionalise Implement Value Capability Alignment Collaborate