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[Audio link - http://bit.ly/13F4wFN ]
This speech was presented at the HRMATT Conference in Port of Spain on May 13, 2013. Here is the printed description from the brochure:
“No man, it’s alright. No problem.” The Caribbean is famous for its laid-back attitude, so perfect for getting away from the stresses of the world's capitals. However, it’s not so much fun when you live here and have to experience this attitude first-hand at the Driver's Licensing Office.
Why does this and other awful experiences persist?
Our research at Framework Consulting tells us that it’s a historical backlash. Slavery and indentureship brought harsh consequences for the smallest infractions, and as its descendants we have responded: our workplaces are remarkably free of consequences, feedback and real accountability.
Reversing the tide of history will take more than just talk however.
A few years ago we embarked on a project to train over 80 of the top executives of a regional conglomerate in three countries - primarily in Trinidad but also in Barbados and Jamaica. Quite separately, we also conducted the same transformation program in these three countries in different companies. We learned that our region's professionals are loathe to give feedback, but also that it's easy to correct the problem with the right intervention using customized cases and video-taped feedback.
Come and learn the nuances of changing a core behaviour that plagues Caribbean companies.
New>>> Here is the link to the full audio for the speech. https://archive.org/details/HowCaribbeanExecutivesCanRaiseTheirStandards