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Expert vs. Novice Time
Management Coaching
Presentation to the International
Coaching Federation Conference 2014
Francis W...
Strong start- question or claim
…That Good!
How many of you - connect
Mom
Clients: better, smarter
“Time can’t be managed!”
The distinction
between the
past, present
and future…
…only a
stubborn
persistent
illusion.
“I’m already
good at time
management”
(…even with
all the
symptoms)
Advice: “I know a guy who…”
Tricks
Tips
Rigid Rules
Recent Research
“Memory”
Time Management
Coaches School
YOU:
Helpful,
even to
clients
who know
a LOT
How do you get to that point?
How?
3 Requirements
Conceptual model
Approach to Improving
Way to Coach
1
2
3
Don’t manage time
1
A Time DemandAn internal, individual
commitment to complete
an action in the future
1
Discrete,
Psychological
Objects
1
7 Fundamentals1
Always,
Already
Juggling
1
Capturing
1
Capture Points1
7 Fundamentals1
“Capturing”
• Time Demands flow into your life and get
collected in “Capture Points”
• These are temporary points of stora...
Potential Capture Points
25
Automatic
• email inboxes (personal /
work / private, etc.)
• voice-mail box
• postal mail-box...
Capturing Rubric
1
1
White Yellow Orange Green
Capturing
Emptying
Tossing
Acting Now
Storing
Scheduling
Listing
1
Conceptual model
Approach to Improving
Way to Coach
1
2
3
Approach to Improving2
?
Role Play Number 1
Practicing Diagnosis
2
Role Play 1 – Diagnosis Practice
Purpose: To discover good practices for
diagnosing a client’s current skills.
Exercise: I...
Coaching Practice Session
1. Circle up into groups of 4/5
2. Role play – pick a Coach and a Coachee
3. The other group mem...
Role Instructions
Coach’s Instructions: Interact with the Coachee
until a diagnosis of 2 behaviors in Capturing
is complet...
An example of the End Result
Save these results for the next step
2
Role Play Time-Line
10 minutes:
• conduct role play (5 min)
• group debrief / feedback (5
min)
In the debrief ask:
“What w...
Debrief both Role Plays
2
Role Play Number 2:
Creating a Plan with Milestones
2
Role Play 2 – Creating a Plan
Purpose: To discover good practices for setting
an improvement plan based on a rubric of
tim...
Creating a Plan with
Milestones
Behavior Today
6/19
Milestone
#1
Milestone
#2
Milestone
#3
Carry a manual
Capture Point
wi...
Coaching Practice Session - 1
1. Stay in the same groups
2. Role play – pick a new Coach and a Coachee
3. Coach’s Instruct...
Coaching Practice Session - 2
Coachee Instructions: Play one of the following
roles but don’t tell the coach until the end...
Role Play Time-Line
10 minutes:
• conduct role play
• group debrief / feedback
In the debrief ask:
“What worked?”
“What di...
Debrief both Role Plays
2
Approach to Improving2
• Observation
• Structured
Assessment
• Client Self-
Evaluation
Coach’s Options
Best Practices
• Train the client to do their own evaluations
and plans
• Allow them to take the lead
• Explain and Teach ...
Setting up a
support
environment
2
47
An
Ironman
triathlete
Paid for
the race
Told
everyone
Got friends
involved in
the sp...
“Fool-Proof”
Client committed
Based on Small Steps
Ultra-Supported
2
3 Requirements
Conceptual model
Approach to Improving
Way to Coach
1
2
3
A New Way to Coach3
Goal 1: To Use an Effective Consulting Process
Satisfaction
Business Success
3
Goal 2: To Leave Coachees Empowered
3
“My
upgrade is
working”
3
“Plus, I can
upgrade again
whenever I
want”
3
An Effective Process
in 8 Phases1. Gauging
2. Probing
3. Contracting
4. Teaching 5. Co-Diagnosing
6. Co-Planning
7. Co-Cra...
1. Gauging: Is there a real problem?
3
2. Probing: How do we reveal the problem?3
3. Contracting: What’s the new agreement?
3
4. Teaching: What does the coachee need to
learn?
Capturing
3
5. Co-Diagnosing: How does the coachee’s
skills stack up?
3
An Effective Process
in 8 Phases1. Gauging
2. Probing
3. Contracting
4. Teaching 5. Co-Diagnosing
6. Co-Planning
7. Co-Cra...
6. Co-Planning: What do you do and when?
3
7. Co-Crafting: What environment does the
client need?
3
8. Supporting: What long-term coaching
help is required?
3
8 Effective
Phases
1. Gauging
2.Probing
3. Contracting
4.Teaching 5. Co-Diagnosing
6. Co-Planning
7. Co-Crafting an Enviro...
Probing3
Pick a client
3
Probing: A High Stakes Conversation
Goal: To agree on the new problem – time
management – and shift the consulting
relatio...
How do we agree on the problem?
Permission
Purpose/Agenda/Logistics
Feedback Model
Client at face
value?
Start
Coaching
Te...
Skill Practice Session #3
3
Role Plays - Probing
Purpose: To discover and rehearse
good practices for Probing
Exercise: In a role play, the Coach will...
Practice Probing
1. Stay in the same groups
2. Role play – pick a new Coach and a Coachee
Background: They have been worki...
Practice Probing
Coach’s Instructions: Interact with a current
Coachee in order to convert them into a time
management cli...
Practice Probing
Coachee Instructions: You have arrived at least 10
minutes late to each of your last coaching
sessions. P...
Role Play Time-Line
10 minutes:
• conduct role play
• group debrief/feedback
In the debrief ask:
“What worked?”
“What didn...
Useful Practices? Shout One Liners!
3
Probing Cheat Sheet
(available on my website
at the ICF Conference
page
www.mytimedesign.com)
3
An
Example
Skill
Tracking
Form
Sep 22, 2012
Dec ‘12
Dec ‘13
Jun ‘14
Wilma
3
An Effective
Process
1. Gauging
2.Probing
3. Contracting
4.Teaching 5. Co-Diagnosing
6. Co-Planning
7. Co-Crafting an Envi...
Teaching: What’s the stuff you don’t know?
3
Teaching: New Distinctions
• You take the lead
• You illuminate a new principle in a way that
makes something possible for...
Critical Content
 Time Demands
 7 Fundamentals
 Peace of Mind
3
How to Teach and Co-Diagnose?
Teach 7
Fundamentals
before Co-
Diagnosing all 7?
Alternate Teaching
and Co-Diagnosing,
one ...
Teaching Co-Diagnosing Steps
1. Summarize the Distinction
2. Distinguish the Extremes
3. Co-Diagnose with a Cheat Sheet
4....
Teaching
Cheat
Sheet
3
Skill Practice Session #4
3
Role Plays - Teaching
Purpose: To discover and rehearse good
practices for Teaching
Exercise: In a 4 minute role play, the...
Instructions
• Stay in your same groups
• Assign a Coach and Coachee
• Coach’s Instructions - Teach the Coachee
about Capt...
Role Play Time-Line
8 minutes
• read over roles
• conduct role play
• debrief - distinguish at least 2 useful practices
to...
Useful Practices? Shout One Liners!
3
In Summary…
A relationship that
works
You can help
anyone
“You can
help
anyone”
The strong
The weak
The oblivious
Free Download
www.mytimedesign.com
Twitter
@fwade
Expert vs Novice Time Management Coaching - ICF Conference 2014
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Expert vs Novice Time Management Coaching - ICF Conference 2014

Expert vs. Novice Time Management Coaching was presented at the International Coach Federation Conference in July 2014.

The edited audio is available at - http://goo.gl/3JxGFB - the slides are minimalist.

Visit my site to receive a great deal more information on time advisng: http:/mytimedesign.com

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Expert vs Novice Time Management Coaching - ICF Conference 2014

  1. 1. Expert vs. Novice Time Management Coaching Presentation to the International Coaching Federation Conference 2014 Francis Wade 2Time Labs Audio Link- http://goo.gl/3JxGFB
  2. 2. Strong start- question or claim …That Good!
  3. 3. How many of you - connect Mom
  4. 4. Clients: better, smarter
  5. 5. “Time can’t be managed!” The distinction between the past, present and future… …only a stubborn persistent illusion.
  6. 6. “I’m already good at time management” (…even with all the symptoms)
  7. 7. Advice: “I know a guy who…”
  8. 8. Tricks Tips
  9. 9. Rigid Rules
  10. 10. Recent Research “Memory”
  11. 11. Time Management Coaches School
  12. 12. YOU: Helpful, even to clients who know a LOT
  13. 13. How do you get to that point? How?
  14. 14. 3 Requirements Conceptual model Approach to Improving Way to Coach 1 2 3
  15. 15. Don’t manage time 1
  16. 16. A Time DemandAn internal, individual commitment to complete an action in the future 1
  17. 17. Discrete, Psychological Objects 1
  18. 18. 7 Fundamentals1
  19. 19. Always, Already Juggling 1
  20. 20. Capturing 1
  21. 21. Capture Points1
  22. 22. 7 Fundamentals1
  23. 23. “Capturing” • Time Demands flow into your life and get collected in “Capture Points” • These are temporary points of storage / triage, where they wait for you to make a decision on what to do next with each time demand • Useful analogies: kitchen sink 1
  24. 24. Potential Capture Points 25 Automatic • email inboxes (personal / work / private, etc.) • voice-mail box • postal mail-box • paper inbox • Twitter • Facebook / social networking • Beeper / text messages • notes passed to you on paper Manual • mental memory • paper pad • digital voice-recorder • post-it’s / bits of paper / palm of hand • cell phone / pda / smartphone • software (Outlook, OneNote etc.) • Siri on an iPhone 1
  25. 25. Capturing Rubric 1
  26. 26. 1
  27. 27. White Yellow Orange Green Capturing Emptying Tossing Acting Now Storing Scheduling Listing 1
  28. 28. Conceptual model Approach to Improving Way to Coach 1 2 3
  29. 29. Approach to Improving2 ?
  30. 30. Role Play Number 1 Practicing Diagnosis 2
  31. 31. Role Play 1 – Diagnosis Practice Purpose: To discover good practices for diagnosing a client’s current skills. Exercise: In a 5 minute role play, the coach will diagnose 2 behaviors with a coachee. At the end, debrief the exercise for 5 minutes. 2
  32. 32. Coaching Practice Session 1. Circle up into groups of 4/5 2. Role play – pick a Coach and a Coachee 3. The other group member(s) are observers 2
  33. 33. Role Instructions Coach’s Instructions: Interact with the Coachee until a diagnosis of 2 behaviors in Capturing is complete. Take 5 minutes. Coachee Instructions: Play the role of a typical/average client 2
  34. 34. An example of the End Result Save these results for the next step 2
  35. 35. Role Play Time-Line 10 minutes: • conduct role play (5 min) • group debrief / feedback (5 min) In the debrief ask: “What worked?” “What didn’t work?” “What was missing?” Useful Principles 2
  36. 36. Debrief both Role Plays 2
  37. 37. Role Play Number 2: Creating a Plan with Milestones 2
  38. 38. Role Play 2 – Creating a Plan Purpose: To discover good practices for setting an improvement plan based on a rubric of time-based productivity behaviors Exercise: In a 5 minute role play, the coach will develop a plan with a coachee. At the end, debrief the exercise for 5 minutes. 2
  39. 39. Creating a Plan with Milestones Behavior Today 6/19 Milestone #1 Milestone #2 Milestone #3 Carry a manual Capture Point with you at all times White 8/31/14 Yellow 12/31/14 Orange 6/30/15 Green Use a manual Capture Point instead of a memory Yellow 9/30/14 Orange 3/31/15 Green n/a 2
  40. 40. Coaching Practice Session - 1 1. Stay in the same groups 2. Role play – pick a new Coach and a Coachee 3. Coach’s Instructions: Interact with the Coachee until a plan is complete 2 Behavior Today Milestone #1 Milestone #2 Milestone #3 Carry a manual Capture Point with you at all times White Date/belt Date/belt Date/belt Use a manual Capture Point instead of a memory Yellow Date/belt Date/belt Date/belt
  41. 41. Coaching Practice Session - 2 Coachee Instructions: Play one of the following roles but don’t tell the coach until the end: Role 1 – the passive client who needs to change but isn’t motivated Role 2 - the aggressive client who wants to become a Green Belt as fast as possible Role 3 – the know it all client who underestimates the challenge 2
  42. 42. Role Play Time-Line 10 minutes: • conduct role play • group debrief / feedback In the debrief ask: “What worked?” “What didn’t work?” “What was missing?” Useful Principles 2
  43. 43. Debrief both Role Plays 2
  44. 44. Approach to Improving2 • Observation • Structured Assessment • Client Self- Evaluation Coach’s Options
  45. 45. Best Practices • Train the client to do their own evaluations and plans • Allow them to take the lead • Explain and Teach right before they try it for themselves • Plus one more… a big one. 2
  46. 46. Setting up a support environment 2 47 An Ironman triathlete Paid for the race Told everyone Got friends involved in the sport Made a schedule Set alarm on watch Followed online discussion groups Joined clubs Kept a journal
  47. 47. “Fool-Proof” Client committed Based on Small Steps Ultra-Supported 2
  48. 48. 3 Requirements Conceptual model Approach to Improving Way to Coach 1 2 3
  49. 49. A New Way to Coach3
  50. 50. Goal 1: To Use an Effective Consulting Process Satisfaction Business Success 3
  51. 51. Goal 2: To Leave Coachees Empowered 3
  52. 52. “My upgrade is working” 3
  53. 53. “Plus, I can upgrade again whenever I want” 3
  54. 54. An Effective Process in 8 Phases1. Gauging 2. Probing 3. Contracting 4. Teaching 5. Co-Diagnosing 6. Co-Planning 7. Co-Crafting an Environment 8. Supporting 3
  55. 55. 1. Gauging: Is there a real problem? 3
  56. 56. 2. Probing: How do we reveal the problem?3
  57. 57. 3. Contracting: What’s the new agreement? 3
  58. 58. 4. Teaching: What does the coachee need to learn? Capturing 3
  59. 59. 5. Co-Diagnosing: How does the coachee’s skills stack up? 3
  60. 60. An Effective Process in 8 Phases1. Gauging 2. Probing 3. Contracting 4. Teaching 5. Co-Diagnosing 6. Co-Planning 7. Co-Crafting an Environment 8. Supporting 3
  61. 61. 6. Co-Planning: What do you do and when? 3
  62. 62. 7. Co-Crafting: What environment does the client need? 3
  63. 63. 8. Supporting: What long-term coaching help is required? 3
  64. 64. 8 Effective Phases 1. Gauging 2.Probing 3. Contracting 4.Teaching 5. Co-Diagnosing 6. Co-Planning 7. Co-Crafting an Environment 8. Supporting 3
  65. 65. Probing3
  66. 66. Pick a client 3
  67. 67. Probing: A High Stakes Conversation Goal: To agree on the new problem – time management – and shift the consulting relationship • A surprise? • “I already know time management” It could go badly 3
  68. 68. How do we agree on the problem? Permission Purpose/Agenda/Logistics Feedback Model Client at face value? Start Coaching Temporal Behavior Patterns 3
  69. 69. Skill Practice Session #3 3
  70. 70. Role Plays - Probing Purpose: To discover and rehearse good practices for Probing Exercise: In a role play, the Coach will attempt to conduct an effective Probing conversation with a Coachee. At the end, debrief the exercise. 3
  71. 71. Practice Probing 1. Stay in the same groups 2. Role play – pick a new Coach and a Coachee Background: They have been working together for the past 6 months on topics unrelated to time management or personal productivity. 3
  72. 72. Practice Probing Coach’s Instructions: Interact with a current Coachee in order to convert them into a time management client. You have observed their late arrivals at each session and their persistent multitasking in coaching sessions. Take 5 minutes. 3
  73. 73. Practice Probing Coachee Instructions: You have arrived at least 10 minutes late to each of your last coaching sessions. Play one of the following roles but don’t tell the coach until the end: Role 1 – the client who doesn’t understand what time management even means Role 2 - the client who is an “expert” at time management Role 3 – the client who resists changes in close relationships 3
  74. 74. Role Play Time-Line 10 minutes: • conduct role play • group debrief/feedback In the debrief ask: “What worked?” “What didn’t work?” “What was missing?” Useful “Probing” Principles 3
  75. 75. Useful Practices? Shout One Liners! 3
  76. 76. Probing Cheat Sheet (available on my website at the ICF Conference page www.mytimedesign.com) 3
  77. 77. An Example Skill Tracking Form Sep 22, 2012 Dec ‘12 Dec ‘13 Jun ‘14 Wilma 3
  78. 78. An Effective Process 1. Gauging 2.Probing 3. Contracting 4.Teaching 5. Co-Diagnosing 6. Co-Planning 7. Co-Crafting an Environment 8. Supporting 3
  79. 79. Teaching: What’s the stuff you don’t know? 3
  80. 80. Teaching: New Distinctions • You take the lead • You illuminate a new principle in a way that makes something possible for the first time You could overwhelm 3
  81. 81. Critical Content  Time Demands  7 Fundamentals  Peace of Mind 3
  82. 82. How to Teach and Co-Diagnose? Teach 7 Fundamentals before Co- Diagnosing all 7? Alternate Teaching and Co-Diagnosing, one Fundamental at a time? 3
  83. 83. Teaching Co-Diagnosing Steps 1. Summarize the Distinction 2. Distinguish the Extremes 3. Co-Diagnose with a Cheat Sheet 4. Look for Gaps 5. Complete Component Chart 3
  84. 84. Teaching Cheat Sheet 3
  85. 85. Skill Practice Session #4 3
  86. 86. Role Plays - Teaching Purpose: To discover and rehearse good practices for Teaching Exercise: In a 4 minute role play, the coach will Teach “Capturing” to a coachee. At the end, debrief the exercise. 3
  87. 87. Instructions • Stay in your same groups • Assign a Coach and Coachee • Coach’s Instructions - Teach the Coachee about Capturing. • Coachee Instructions: Play the role of the average / typical client. 3
  88. 88. Role Play Time-Line 8 minutes • read over roles • conduct role play • debrief - distinguish at least 2 useful practices to use going forward (they may/not have been demonstrated) 3
  89. 89. Useful Practices? Shout One Liners! 3
  90. 90. In Summary…
  91. 91. A relationship that works
  92. 92. You can help anyone
  93. 93. “You can help anyone” The strong The weak The oblivious
  94. 94. Free Download www.mytimedesign.com Twitter @fwade

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