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Fultech Group
Company Overview
and Unified Communications Capabilities
January 2014
Addressing today’s challenges
With more technology and provider options available than ever before, IT
organizations of every size face a number of significant challenges in keeping their
environment up to date and running cost effectively
•

Challenge 1: Cost
–

•

Network infrastructure represents the 2nd largest expense in most IT budgets (1st is headcount)

Challenge 2: Complexity
–

New technologies and innovations are constantly being introduced:
•
•

–
–

•

Hundreds of carriers, ISPs and technology providers make the landscape difficult to navigate
Pricing and quality can vary significantly between providers

Challenge 3: Competence
–

•

Co-location and hosting services
Cloud-based services for infrastructure, mail / collaboration, voice and storage

Most technology provider sales and support staff lack experience, expertise and creativity

Challenge 4: Trust
–

Incumbent IT service providers have a strong financial motive to prevent / delay adoption of new
technologies

01/22/2014

For public release

2
About Fultech
Fultech was founded by experienced technology industry veterans, who believed
that mid-sized businesses could benefit from their expertise in the networking,
telecommunications and cloud computing market
Our client engagements work in the following way:

1. You discuss your goals
and requirements with
our team
•
•
•

2. Fultech designs
a tailored solution
to met your needs

3. Fultech supports
you throughout the
entire lifecycle

We have extensive experience with vendor and technology
agnostic solution design
We use this experience to offer a consultative engagement
delivering client-tailored solutions
This relationship benefits all parties and allows Fultech to offer
truly independent advice and support for our clients

01/22/2014

For public release

3
Our services and solutions
We specialize in cloud, networking and consulting solutions. Our independent
position allows us to provide our client with unbiased, actionable recommendations
that keep up with the ever-changing market options
Cloud & Hosting Solutions
•
•

•
•
•
•
•
•
•

Cloud-based applications
Infrastructure as a service
(IaaS)
Platform as a service (PaaS)
Private Cloud
Hosted / Cloud-based IP
Telephony
Hosted Unified
Communications (UCaaS)
Cloud transition and
datacenter migration
Cloud storage / backup
Colocation and managed
hosting

01/22/2014

For public release

Networking Solutions
•
•
•
•
•
•

Consulting Solutions

Wide Area Networks (VPLS,
MPLS)
Internet access
On-site IP Telephony
Traditional voice services
Custom fiber
Low-latency transport

•

•
•

4

Telecom design, consulting,
integration and management
services
Wholesale datacenter design
and consulting
Telecom inventory and
expense management
Introduction to Unified Communications
Unified Communications as a Service (UCaaS) consists of cloud-based services
covering a wide range of communication services such as voice, video and web
conferencing and instant messaging
Voice

Mobility

• Local phone service (PRI,
PSTN, etc.)
• Phone Systems (PBX, Call
Manager)
• Long Distance
• SIP

• Integrated service on all
employee devices
(phone, laptop, tablet)
• Enable a BYOD strategy
• Avoid communications
silos

Analytics

Presence

• Understand how your
employees are
communicating (or not)
with clients:
• Calls answered,
abandoned, transferred,
by holdtime, by duration,
by employee

• Know who is available
• Instant Message, voice, or
video conference from a
simple user interface
• Transfer calls regardless
of location or device-type

Contact Center
• Easy integration with 3rd party CRM
• Real-time control of queues, automated outbound
communications, and skills-based routing
• Lower CAPEX of traditional call center platforms
• Location independence

01/22/2014

For public release

Conferencing
• Instant Audio and Video conferencing capabilities
• Share documents & collaborate in real-time
• Increase adoption of ad-hoc screen or document sharing to
improve productivity

5
UCaaS – Determining the ROI
UCaaS is one of the easiest investments to cost justify with hard-dollar savings that
often exceed 50% of current costs
Hard Costs:

Current Hard Costs

Local Phone Service

UCaaS Hard Costs

PRIs, BRIs, PSTN lines, etc

PBX/Call Manager

Maintenance & Management
One Fixed Monthly Fee

Long-Distance

Cost Per Minute based

Audio & Video conferencing

Cost Per Minute based
Static solution

Solution flexes based on demand

Separate costs from voice environment

Separate or combined as part of service

Current Soft Costs

UCaaS Soft Costs

Contracts

Multiple

Single contract

Supplier Invoices

Multiple

Single invoice

Account Teams

Multiple

Single account team

NOCs

Multiple

Single NOC

PBX Management and Configuration

Multiple

Single management portal

Infrastructure overhead
WAN

Soft Costs:

01/22/2014

For public release

6
UCaaS – Design Overview
A UCaaS solution has a higher dependence on the WAN than traditional voice /
video conferencing services. However, the service provider is responsible for the
redundancy and availability of the core infrastructure.
Redundant paths to multiple
PSTN / POTS providers

PSTN / POTS

SIP <-> PSTN Gateways

Redundant routers

Redundant routers
Private Ethernetbased Core

Multiple Tier-1 ISP
Connections

Customer Premises

Internet

01/22/2014

For public release

7
UCaaS – Competitive Landscape
Fultech’s channel relationships cover each provider in Gartner’s Leader quadrant, as
well as several emerging options

01/22/2014

For public release

8
UCaaS – Design Considerations
The design of the solution will depend on the current investments in infrastructure,
the geographic scope of the network and the architecture of the wide area network

• Current Investments:
– Call Manager – leverage or replace?
– IP Handsets – leverage or replace?

• Geographic scope:
– North America only
– NA & Europe
– Global

• Desire for CRM/ERP integration
• Call Center?
• Public or Private WAN (IPSec vs MPLS)

01/22/2014

For public release

9
Engagement model
Our engagement model is simple, straightforward and client-driven. The overall
objective is to gain an understanding of your environment, business needs and
challenges, and use this to identify the most appropriate solutions
•

Client Workshop
–
–
–

•

Provider Analysis
–
–
–

•

Client

Vendor

Occurs 2-3 weeks after workshop
Provider bids and a recommended solution will be provided

Fultech

Supplier Selection
–

•

A shortlist of suitable partners will be selected based on your needs
3-5 separate bids will be requested for the scope
of engagement
Bids will be evaluated and consolidated into a single
customer deliverable

Solution Presentation
–
–

•

Understanding of Current environment and business / technical objectives
Budget analysis
Decision process and timelines

With Fultech support, client selects the most suitable supplier(s) for the desired scope.

Lifecycle Involvement
–

The Fultech team stays engaged with your business for the full duration of supplier relationships.
From cradle to grave we live with every solution we recommend.

01/22/2014

For public release

10
Thank You
facebook.com/fultechgroup

Fultech Group LLC
27 N. Wacker Drive, Chicago, IL 60606
(312) 253-7196

@fultechgroup

www.fultech-group.com

info@fultech-group.com

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UCaaS Solutions for businesses

  • 1. Fultech Group Company Overview and Unified Communications Capabilities January 2014
  • 2. Addressing today’s challenges With more technology and provider options available than ever before, IT organizations of every size face a number of significant challenges in keeping their environment up to date and running cost effectively • Challenge 1: Cost – • Network infrastructure represents the 2nd largest expense in most IT budgets (1st is headcount) Challenge 2: Complexity – New technologies and innovations are constantly being introduced: • • – – • Hundreds of carriers, ISPs and technology providers make the landscape difficult to navigate Pricing and quality can vary significantly between providers Challenge 3: Competence – • Co-location and hosting services Cloud-based services for infrastructure, mail / collaboration, voice and storage Most technology provider sales and support staff lack experience, expertise and creativity Challenge 4: Trust – Incumbent IT service providers have a strong financial motive to prevent / delay adoption of new technologies 01/22/2014 For public release 2
  • 3. About Fultech Fultech was founded by experienced technology industry veterans, who believed that mid-sized businesses could benefit from their expertise in the networking, telecommunications and cloud computing market Our client engagements work in the following way: 1. You discuss your goals and requirements with our team • • • 2. Fultech designs a tailored solution to met your needs 3. Fultech supports you throughout the entire lifecycle We have extensive experience with vendor and technology agnostic solution design We use this experience to offer a consultative engagement delivering client-tailored solutions This relationship benefits all parties and allows Fultech to offer truly independent advice and support for our clients 01/22/2014 For public release 3
  • 4. Our services and solutions We specialize in cloud, networking and consulting solutions. Our independent position allows us to provide our client with unbiased, actionable recommendations that keep up with the ever-changing market options Cloud & Hosting Solutions • • • • • • • • • Cloud-based applications Infrastructure as a service (IaaS) Platform as a service (PaaS) Private Cloud Hosted / Cloud-based IP Telephony Hosted Unified Communications (UCaaS) Cloud transition and datacenter migration Cloud storage / backup Colocation and managed hosting 01/22/2014 For public release Networking Solutions • • • • • • Consulting Solutions Wide Area Networks (VPLS, MPLS) Internet access On-site IP Telephony Traditional voice services Custom fiber Low-latency transport • • • 4 Telecom design, consulting, integration and management services Wholesale datacenter design and consulting Telecom inventory and expense management
  • 5. Introduction to Unified Communications Unified Communications as a Service (UCaaS) consists of cloud-based services covering a wide range of communication services such as voice, video and web conferencing and instant messaging Voice Mobility • Local phone service (PRI, PSTN, etc.) • Phone Systems (PBX, Call Manager) • Long Distance • SIP • Integrated service on all employee devices (phone, laptop, tablet) • Enable a BYOD strategy • Avoid communications silos Analytics Presence • Understand how your employees are communicating (or not) with clients: • Calls answered, abandoned, transferred, by holdtime, by duration, by employee • Know who is available • Instant Message, voice, or video conference from a simple user interface • Transfer calls regardless of location or device-type Contact Center • Easy integration with 3rd party CRM • Real-time control of queues, automated outbound communications, and skills-based routing • Lower CAPEX of traditional call center platforms • Location independence 01/22/2014 For public release Conferencing • Instant Audio and Video conferencing capabilities • Share documents & collaborate in real-time • Increase adoption of ad-hoc screen or document sharing to improve productivity 5
  • 6. UCaaS – Determining the ROI UCaaS is one of the easiest investments to cost justify with hard-dollar savings that often exceed 50% of current costs Hard Costs: Current Hard Costs Local Phone Service UCaaS Hard Costs PRIs, BRIs, PSTN lines, etc PBX/Call Manager Maintenance & Management One Fixed Monthly Fee Long-Distance Cost Per Minute based Audio & Video conferencing Cost Per Minute based Static solution Solution flexes based on demand Separate costs from voice environment Separate or combined as part of service Current Soft Costs UCaaS Soft Costs Contracts Multiple Single contract Supplier Invoices Multiple Single invoice Account Teams Multiple Single account team NOCs Multiple Single NOC PBX Management and Configuration Multiple Single management portal Infrastructure overhead WAN Soft Costs: 01/22/2014 For public release 6
  • 7. UCaaS – Design Overview A UCaaS solution has a higher dependence on the WAN than traditional voice / video conferencing services. However, the service provider is responsible for the redundancy and availability of the core infrastructure. Redundant paths to multiple PSTN / POTS providers PSTN / POTS SIP <-> PSTN Gateways Redundant routers Redundant routers Private Ethernetbased Core Multiple Tier-1 ISP Connections Customer Premises Internet 01/22/2014 For public release 7
  • 8. UCaaS – Competitive Landscape Fultech’s channel relationships cover each provider in Gartner’s Leader quadrant, as well as several emerging options 01/22/2014 For public release 8
  • 9. UCaaS – Design Considerations The design of the solution will depend on the current investments in infrastructure, the geographic scope of the network and the architecture of the wide area network • Current Investments: – Call Manager – leverage or replace? – IP Handsets – leverage or replace? • Geographic scope: – North America only – NA & Europe – Global • Desire for CRM/ERP integration • Call Center? • Public or Private WAN (IPSec vs MPLS) 01/22/2014 For public release 9
  • 10. Engagement model Our engagement model is simple, straightforward and client-driven. The overall objective is to gain an understanding of your environment, business needs and challenges, and use this to identify the most appropriate solutions • Client Workshop – – – • Provider Analysis – – – • Client Vendor Occurs 2-3 weeks after workshop Provider bids and a recommended solution will be provided Fultech Supplier Selection – • A shortlist of suitable partners will be selected based on your needs 3-5 separate bids will be requested for the scope of engagement Bids will be evaluated and consolidated into a single customer deliverable Solution Presentation – – • Understanding of Current environment and business / technical objectives Budget analysis Decision process and timelines With Fultech support, client selects the most suitable supplier(s) for the desired scope. Lifecycle Involvement – The Fultech team stays engaged with your business for the full duration of supplier relationships. From cradle to grave we live with every solution we recommend. 01/22/2014 For public release 10
  • 11. Thank You facebook.com/fultechgroup Fultech Group LLC 27 N. Wacker Drive, Chicago, IL 60606 (312) 253-7196 @fultechgroup www.fultech-group.com info@fultech-group.com