1. FRANCINE S. WOLFE
BUSINESS ANALYSIS TEAM LEADER
Astute visionary business analysis professional who inspires confidence while leading others to
define and solve complex business problems using appropriate information technology, primarily
for customer relationship management, data management, and IT governance. Drawing on
Toastmasters training, can provide highly effective training and mentoring for people needing to
understand various software development lifecycle (SDLC) concepts, processes, and tools.
KEY ACCOMPLISHMENTS
 Implemented a successful global Business Analysis Center of Excellence through well-
structured communications, training, methodology refinement, and follow-up
 Saved $1 million – and increased user satisfaction – by replacing sales forecasting system
 Received team award for a global communications and training campaign that drove the
successful coordinated roll-out of new enterprise project management (ITG) and quality
management (Quality Center) tools
 Increased business partner (worldwide sales organization) confidence in IT support team by
implementing processes to appropriately set expectations – and by following through to deliver
on-time, within budget, and with zero defects due to completeness & accuracy of requirements
PROFESSIONAL EXPERIENCE
DUN & BRADSTREET [ D A T A P R O V I D E R : B U S I N E S S I N S I G H T ] (2004-2009)
Business Analysis Center of Excellence Lead
Defined business analysis processes, policies, & training while managing consulting resources
 Trained more than 50 business analysts (US & UK), plus project teams & business partners on:
Business Requirements Framework—a custom RUP-like methodology
Telelogic DOORS/System Architect—configured for D&B
 Created QuickBase application to manage resources supporting multiple concurrent projects
 Led pilots as primary point-of-contact for DOORS and System Architect
Communications & Training Lead for ITG/PPM & Quality Center deployment
Created and implemented communications, training, and pilot implementation plans for global
deployment of new enterprise project/portfolio management and quality management tools
 Created & delivered 2-day training classes in 3 different countries (plus overview sessions) on:
ITG—Training delivered to over 100 project managers, plus finance managers and support staff:
Quality Center—Training included 6 separate modules delivered to more than 40 QA Leads
 Created communication theme, email updates, brochures, posters, and reference materials
 Managed pilot deployment of ITG in phases, adjusting plans & training based on feedback
 Successful, on-time global launch resulted in a team “Galileo” award and bonus
Winning Culture Champion for global PMO
Introduced rewards & recognition program, created team website, and inspired team to work
together using a new strategy. Received monetary award for ESI improvement of over 20%
Business Process Analyst
Developed processes that improved governance, including application transition & gate reviews
Application Support Team Leader for sales force automation, data quality, & order entry
 Using QuickBase to manage issues reduced project management effort by more than 95% &
increased business partner satisfaction
 Cross-trained and increased productivity of Siebel support staff

2. FRANCINE WOLFE 2
PAGE
PROFESSIONAL EXPERIENCE (CONTINUED)
CONSULTI N G AT IMS HEALTH, INC. [DAT A P R O V I D E R : R X ] (2003)
Business Analyst for Rx & prescriber data enhancements
 Introduced Use Case-based requirements process, adding rigor & quality
AGERE SYSTEMS, INC. [MAN U F A C T U R E R : S E M I C O N D U C T O R S ] (1999 – 2003)
Project Manager & Lead Business Analyst for sales force automation tools
Liaison between Sales Operations and IT for all application development and support
 Developed request prioritization process that set reasonable expectations for all parties
 On time, under budget, widely praised implementations with zero defect deployment
 Led analysis/design and project teams building new tools that drove process improvements in:
Sales Forecasting—replaced Siebel with savings/cost avoidance of over $1 million/year
Contact Management—tracked promises made & retained contacts from ex-employees
CONSULTI N G AT AT&T /LUCENT [TELECOMMU N I C A T I O N S ] (1991 – 1999)
Project Manager for legacy Y2K remediation, tracking, and contingency planning
Sr. Consultant for software consulting company
 Edited management consulting practice definition materials
 Created & taught classes on meeting facilitation and System Architect
Staff Manager (of up to 18 consultants) for software consulting company
Lead Business Operations Engineer for data networking group process reengineering
 Decreased data entry (virtually eliminating redundant entry), with a 20% decrease in e-mail
Lead SAP R/3 Configuration Analyst for order management system
Business Process Modeling Consultant for customer relationship mgmt. process definition
EDUCATION
COLLEGE
B.S. Computer Science Rutgers University (Cook College)
Business Management California State University, Northridge
Certificate program included Accounting, Organizational Behavior, and Business Law.
PROFESSI O N A L DEVELOPMENT
Software: DOORS, System Architect, PPM, Quality Center, Savvion, Visual Basic, C, SQL
Processes, Methodologies & Techniques: Business Analysis (structured methods, RUP, Agile,
BABOK, Use Cases, OOA/UML), Six Sigma Green Belt, Facilitation/Requirements workshops,
Project Management, & Logical Data Modeling
SOFTWARE PACKAGES
DOORS, System Architect, Req Pro, Global IDs, HP PPM & Quality Center, QuickBase, Visio,
Siebel, MS-Office (Word, Project, PowerPoint, Excel, Access), Front Page, SAP R/3
ORGANIZATIONS
IIBA, NE W JE R S E Y CHAPTER
Board Secretary
CEDAR CREE K FARM COMMUNI T Y ASSOCI AT I O N
Board Secretary/Treasurer & Newsletter Editor
Increased fiscal stability, fairness, and overall transparency by leading self-management transition,
adjusting fee structures, establishing community website, & standardizing processes
TOASTMASTERS INTERNATI O N A L
President, Educational Vice President, Area Governor, & Bulletin Editor
Won speech contests & Outstanding Toastmaster award for 100% membership retention