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Nice, 19 th  of May 2010 Wataniya Télécom Algérie S.P.A Service with Quality Nedjma Service Assurance Transformation Program Imed SOUSSOU, CTO Frank Vernieuwe, CTO Advisor
Agenda Introduction Why Service Assurance Program Description Approach for a ‘ To-Be’ network
Nedjma – WTA – Qtel Wataniya Télécom Algérie S.P.A is the Algerian subsidiary of  Qatar Telecom Q.S.C. operating under the brand name  Nedjma .
Our Country – Our Company ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Algeria Surface: 2.381.741 km² Population: 34.178.188 inhabitants Climate zones: Mediterranean, mountains, Sahara desert Road infrastructure: poor Power supply infrastructure: poor Security situation: average
Our Network Evolution EOY # sites # subscribers (thousands) 2004 374 285  2005 1 139   1 475 2006 1 527 2 991 2007 2 039 4 497 2008 2 708 5 114 2009 2 919 8 032
Qtel Group Strategy
Agenda Introduction Why Service Assurance Program Description Approach for a ‘ To-Be’ network
Service Assurance 4 basic questions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],How can we  Offer  the best service,  Monitor  the customer satisfaction and ensure good  Quality  ?
Proactive Approach To Managing Services •  Shorten the time to detect a failure •  Determine impact on services and customers •  Linking customers to the services •  Optimized service management lifecycle •  Integrated SQM, fault and performance management •  Monitor business operational aspects
Agenda Introduction Why Service Assurance Program Description Approach for a ‘ To-Be’ network
Program Description ,[object Object],[object Object]
Program Description Ph X Ph 1 2008 Ph 2 2009 Ph 3 2010 ,[object Object],[object Object],[object Object],[object Object]
Agenda Introduction Why Service Assurance Program Description Approach for a ‘ To-Be’ network
Program Description
Program Description
Program Description
Thank you

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100519 Tmf Wmf 2010 Service With Quality

  • 1. Nice, 19 th of May 2010 Wataniya Télécom Algérie S.P.A Service with Quality Nedjma Service Assurance Transformation Program Imed SOUSSOU, CTO Frank Vernieuwe, CTO Advisor
  • 2. Agenda Introduction Why Service Assurance Program Description Approach for a ‘ To-Be’ network
  • 3. Nedjma – WTA – Qtel Wataniya Télécom Algérie S.P.A is the Algerian subsidiary of Qatar Telecom Q.S.C. operating under the brand name Nedjma .
  • 4.
  • 5. Our Network Evolution EOY # sites # subscribers (thousands) 2004 374 285  2005 1 139   1 475 2006 1 527 2 991 2007 2 039 4 497 2008 2 708 5 114 2009 2 919 8 032
  • 7. Agenda Introduction Why Service Assurance Program Description Approach for a ‘ To-Be’ network
  • 8.
  • 9. Proactive Approach To Managing Services • Shorten the time to detect a failure • Determine impact on services and customers • Linking customers to the services • Optimized service management lifecycle • Integrated SQM, fault and performance management • Monitor business operational aspects
  • 10. Agenda Introduction Why Service Assurance Program Description Approach for a ‘ To-Be’ network
  • 11.
  • 12.
  • 13. Agenda Introduction Why Service Assurance Program Description Approach for a ‘ To-Be’ network