1. Nice, 19 th of May 2010 Wataniya Télécom Algérie S.P.A Service with Quality Nedjma Service Assurance Transformation Program Imed SOUSSOU, CTO Frank Vernieuwe, CTO Advisor
2. Agenda Introduction Why Service Assurance Program Description Approach for a ‘ To-Be’ network
3. Nedjma – WTA – Qtel Wataniya Télécom Algérie S.P.A is the Algerian subsidiary of Qatar Telecom Q.S.C. operating under the brand name Nedjma .
7. Agenda Introduction Why Service Assurance Program Description Approach for a ‘ To-Be’ network
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9. Proactive Approach To Managing Services • Shorten the time to detect a failure • Determine impact on services and customers • Linking customers to the services • Optimized service management lifecycle • Integrated SQM, fault and performance management • Monitor business operational aspects
10. Agenda Introduction Why Service Assurance Program Description Approach for a ‘ To-Be’ network
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13. Agenda Introduction Why Service Assurance Program Description Approach for a ‘ To-Be’ network