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Why CRM doesn't work
for real estate sales
AND MOST IMPORTANTLY WHAT TO DO ABOUT IT
“   If you are not making a
    professional level of profit,
    there is something wrong
    in your business. Period.
    -Darin Persinger
     Productivity Junkies
                                    ”
Think BIG
   Small businesses are small for a reason, they
    aren't action takers, they don't invest in
    themselves and they don't implement systems.


   All wealth comes from systems


   If you don't have a system, you are the system.
    Don't be a cog in the wheel
Today
   The critical parts of online lead conversion,
    without which you may as well stop generating
    internet leads.
   Why CRM can't keep up
   The 5 mistakes brokers and agents make in
    growing their business
   Follow Up Boss System
   Q + A + giveaway
The critical parts of
online lead conversion
Without which you may as well stop wasting money on online leads
Speed of Response
   Critical
   You are 100 times more likely to contact a client
    within 5 minutes versus calling within 30 minutes.
    (MIT Study).
   74% of all buyers and 76% of all sellers will work
    with the first agent they talk to. (NAR)
   Zillow, Trulia, Realtor.com
   If your not first you are last.
Speed of Response
   Goodlife team, 5 minute guarantee to sellers.

   15 minutes is good, 5 is better.

   Lead Coordinator


   If your not first you are last.
Phone Calls
   Call each lead 3 times minimum.


   5 is better.


   ABS (Always be serving), listen deeply to their
    needs.
Non responsive leads
   Can't get them on the phone and they don't
    respond to email.


   Short automated drip campaign to generate a
    response.


   10% response rate
Accountability
   Do you have a system in place to make sure
    every single lead gets looked after?


   Are you tracking your marketing and only
    investing in profitable lead sources?


   Is the system human dependent? How does it
    work on weekends? Holidays? When your sick?
“   What gets measured gets
    managed.
     – PETER DRUCKER
                              ”
Past Performance Analysis
   Gym Membership


   How were your last 10 leads treated.


   Past performance is the best indicator. If you
    didn't treat your last 10 leads well, the next 10
    isn't looking so great either.
Score yourself on your last 10 leads

   Did every lead receive a phone call in the first
    hour?
   Did every lead receive follow up phone calls?
   Did you send non responsive leads a short drip
    email?
   Did all the leads go into a system?
   Do you have accountability in place?
   Score out of 10 for each question.
CRM as a lead system
   CRM stands for customer relationship management
    which makes it great for that. But as a lead
    management system it's missing some critical
    components.

   It's not automated it's reliant on busy agents and
    assistants to operate it.

   The moment you stop working, your CRM stops
    working. When was the last time you logged into
    your CRM? How does it work when you are on
    holidays or spending time with your family?
Some examples
   Real estate CRM's Top Producer, Wiseagent, Ixact
    Contact there are a lot of other ones to.

   Some slightly more automated solutions are market
    leader, tigerleads, boomtownROI. These are all
    bundled with a website and automatically accept
    leads from that website.

   You need a system that works with all your lead
    sources as automatically as possible otherwise you
    are inefficient, you end up juggling six different leads
    sources in your email and a few website backends…
“   Insanity: doing the same thing
    over and over again and
    expecting different results.
     -ALBERT EINSTEIN
                                     ”
The 5 mistakes of poor
agents and brokers
Build a fortress not a sand castle




BUILD A FORTRESS NOT A SAND CASTLE
Externally focused.
   Address the problems your business actually has.
   You are the one who has to pay attention to
    your numbers. Opinions from other people are
    well intentioned but often useless.
   Should I buy Zillow or Trulia leads??
   Focus on serving your customers.
   If you call a website provider they will sell you a
    website, if you call Zillow they will sell you their
    marketing package.
Distraction chasers
   Social Media
   Too much automation
   Shiny things
   A good way to test is will this product make
    something I am currently doing easier, how
    much money will it make me, will it save me
    time?
Distraction chasers
   Email filters
   Prioritize like your life depended on it (because it
    does)
No accountability systems
   Not measuring marketing.


   Make business decisions based on emotions not
    on performance data.


   If your generating a lot of internet leads and
    don't have a rock solid system in place for follow
    up...It's like driving a car with one foot on the gas
    and one foot on the brakes.
Don't value their own time
   Do data entry into CRM's instead of outsource or
    automate. Typically get overrun with work hire a
    VA and then don’t value their VA’s time either.


   Spend hours in email every day


   Constantly worried about what to work on next
    instead of following a proven system
Bonus mistake: Ego
   Not ready to admit what they don't know, not
    looking to address weaknesses in their business


   Admitting there is a problem is the first step to
    solving the problem


   Thinking solutions and systems won't work for
    them because they are special or different.
About me

Dan Corkill

Aussie

Co-founder
of Follow Up Boss

Connect on Facebook
https://www.facebook.com/digitalbuzz
For a free trial of
Follow Up Boss visit
www.followupboss.com

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Why CRM doesn't work for Real Estate Lead Conversion

  • 1. Why CRM doesn't work for real estate sales AND MOST IMPORTANTLY WHAT TO DO ABOUT IT
  • 2. If you are not making a professional level of profit, there is something wrong in your business. Period. -Darin Persinger Productivity Junkies ”
  • 3. Think BIG  Small businesses are small for a reason, they aren't action takers, they don't invest in themselves and they don't implement systems.  All wealth comes from systems  If you don't have a system, you are the system. Don't be a cog in the wheel
  • 4. Today  The critical parts of online lead conversion, without which you may as well stop generating internet leads.  Why CRM can't keep up  The 5 mistakes brokers and agents make in growing their business  Follow Up Boss System  Q + A + giveaway
  • 5. The critical parts of online lead conversion Without which you may as well stop wasting money on online leads
  • 6. Speed of Response  Critical  You are 100 times more likely to contact a client within 5 minutes versus calling within 30 minutes. (MIT Study).  74% of all buyers and 76% of all sellers will work with the first agent they talk to. (NAR)  Zillow, Trulia, Realtor.com  If your not first you are last.
  • 7. Speed of Response  Goodlife team, 5 minute guarantee to sellers.  15 minutes is good, 5 is better.  Lead Coordinator  If your not first you are last.
  • 8. Phone Calls  Call each lead 3 times minimum.  5 is better.  ABS (Always be serving), listen deeply to their needs.
  • 9. Non responsive leads  Can't get them on the phone and they don't respond to email.  Short automated drip campaign to generate a response.  10% response rate
  • 10. Accountability  Do you have a system in place to make sure every single lead gets looked after?  Are you tracking your marketing and only investing in profitable lead sources?  Is the system human dependent? How does it work on weekends? Holidays? When your sick?
  • 11. What gets measured gets managed. – PETER DRUCKER ”
  • 12. Past Performance Analysis  Gym Membership  How were your last 10 leads treated.  Past performance is the best indicator. If you didn't treat your last 10 leads well, the next 10 isn't looking so great either.
  • 13. Score yourself on your last 10 leads  Did every lead receive a phone call in the first hour?  Did every lead receive follow up phone calls?  Did you send non responsive leads a short drip email?  Did all the leads go into a system?  Do you have accountability in place?  Score out of 10 for each question.
  • 14. CRM as a lead system  CRM stands for customer relationship management which makes it great for that. But as a lead management system it's missing some critical components.  It's not automated it's reliant on busy agents and assistants to operate it.  The moment you stop working, your CRM stops working. When was the last time you logged into your CRM? How does it work when you are on holidays or spending time with your family?
  • 15. Some examples  Real estate CRM's Top Producer, Wiseagent, Ixact Contact there are a lot of other ones to.  Some slightly more automated solutions are market leader, tigerleads, boomtownROI. These are all bundled with a website and automatically accept leads from that website.  You need a system that works with all your lead sources as automatically as possible otherwise you are inefficient, you end up juggling six different leads sources in your email and a few website backends…
  • 16.
  • 17. Insanity: doing the same thing over and over again and expecting different results. -ALBERT EINSTEIN ”
  • 18. The 5 mistakes of poor agents and brokers
  • 19. Build a fortress not a sand castle BUILD A FORTRESS NOT A SAND CASTLE
  • 20. Externally focused.  Address the problems your business actually has.  You are the one who has to pay attention to your numbers. Opinions from other people are well intentioned but often useless.  Should I buy Zillow or Trulia leads??  Focus on serving your customers.  If you call a website provider they will sell you a website, if you call Zillow they will sell you their marketing package.
  • 21. Distraction chasers  Social Media  Too much automation  Shiny things  A good way to test is will this product make something I am currently doing easier, how much money will it make me, will it save me time?
  • 22. Distraction chasers  Email filters  Prioritize like your life depended on it (because it does)
  • 23. No accountability systems  Not measuring marketing.  Make business decisions based on emotions not on performance data.  If your generating a lot of internet leads and don't have a rock solid system in place for follow up...It's like driving a car with one foot on the gas and one foot on the brakes.
  • 24. Don't value their own time  Do data entry into CRM's instead of outsource or automate. Typically get overrun with work hire a VA and then don’t value their VA’s time either.  Spend hours in email every day  Constantly worried about what to work on next instead of following a proven system
  • 25. Bonus mistake: Ego  Not ready to admit what they don't know, not looking to address weaknesses in their business  Admitting there is a problem is the first step to solving the problem  Thinking solutions and systems won't work for them because they are special or different.
  • 26. About me Dan Corkill Aussie Co-founder of Follow Up Boss Connect on Facebook https://www.facebook.com/digitalbuzz
  • 27. For a free trial of Follow Up Boss visit www.followupboss.com