Self-employed

Lisbon Area, Portugal Portugal

Management consultant in the areas of Reegineering, Electronic Records Management and Workflow, CRM / Relationship Marketing, Database and Direct Marketing, E-Business, E-Marketing, Information Systems and IT Service Management ITIL and ISO 20000. Trainer in the same areas of consulting. University teacher at IPAM, INP, ISG, ISGB, ISEC and ISEG/IDEFE Writes for the Expresso newspaper. Author of the books E-Business, CRM and E-Empresa. Author of the e-books "Gestão Documental e Workflow" and "Inovação em Logística".