IT Consulting - Implementation Toolkit

Self-Assessment: IT Consulting
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RACI Matrix
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Introduction, about the IT Consulting Self-Assessment
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business
objective is the most valuable role… In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that
process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone
with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step
back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether
their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant,
IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens,
and ask the right questions to make the process work better.
This Self-Assessment is for managers, advisors, consultants, specialists, professionals and anyone interested in
knowing the right questions to ask.
Featuring new and updated case-based questions, organized into seven core areas of process design, this
Self-Assessment will help you identify areas in which improvements can be made.
In using the questions you will be better able to:
❑ diagnose projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and
practices
❑ implement evidence-based best practice strategies aligned with overall goals
❑ integrate recent advances in the topic and process design strategies into practice according to best practice
guidelines
Using a Self-Assessment tool known as the Self-Assessment Radar Chart, you will develop a clear picture of the areas
where improvements can be made.
This spreadsheet has been designed for 1-10 participants and is easy to expand; multiple spreadsheets can be used to
assess with a large group or modify formula's etc.
You can use this spreadsheet as the starting point for deeper analysis. One suggestion is to use Pivot Tables, for even
more powerful analysis, or import the data in analysis and reporting tools like Tableau, SAP, ZOHO or the Business
Intelligence tool of your choice.
You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us -
we are here to help. The Art of Service has helped hundreds of clients to improve execution and meet the needs of
customers better by applying process redesign.
How can we help you? For all questions regarding this Self-Assessment or to discuss how our team can help your
business achieve true results, please visit
https://store.theartofservice.com/contact-us/
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Self-Assessment
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https://flevy.com/browse/document/it-consulting--implementation-toolkit-5568

Below are the only valid entries for the assessment. This Self-Assessment is set up to process 1-10 participant's views.
When using for less than 10 participants, the entry fields need to stay clear/empty so it does not skew the results.
Each participants answer is to be recorded using the drop down box next to the question and select an answer of 1-5, or
leave at Non applicable for each question for each process area.
In my belief, the answer to the following question is clearly defined: (click 'Not applicable' under Participant name
to change value, leave at 'Not applicable' if the question is not matched to your goals/needs)
1 Strongly Disagree
2 Disagree
3 Neutral
4 Agree
5 Strongly Agree
Step 1 - Enter the names of the participants here:
Participant 1
Participant 2
Participant 3
Participant 4
Participant 5
Participant 6
Participant 7
Participant 8
Participant 9
Participant 10
Step 2 - Now have each participant answer each question for each Process area, under their name. Click 'Not
applicable' under Participant name to change value, leave at 'Not applicable' if the question is not matched to your
goals/needs.
1 Recognize Participant 1 Participant 2 Participant 3 Participant 4 Participant 5 Participant 6 Participant 7 Participant 8 Participant 9 Participant 10 Total Count Avg
"In my belief, the answer to the following question is clearly defined:" 0 0 0
1 What is performance management and why do you need it? 5 5 1 5 4 4 5 5 1 5 40 10 4
2 Where is the encryption of information most needed? 5 5 5 5 3 3 5 5 5 5 46 10 4.6
3 Have you identified the best way to reach and stay in touch with each stakeholder group? 4 5 5 5 5 5 5 5 4 1 44 10 4.4
4 What are the expected benefits of IT Consulting to the stakeholder? 5 5 5 5 5 5 5 5 5 5 50 10 5
5 What is the recognized need? 5 4 4 5 5 5 5 5 5 5 48 10 4.8
6 How do you recognize an objection? 5 5 5 5 5 5 5 5 5 1 46 10 4.6
7 Are losses recognized in a timely manner? 2 5 5 5 5 4 3 5 5 5 44 10 4.4
8 Does your organization have fewer ethics problems than its peers? 3 5 5 5 5 5 5 5 2 5 45 10 4.5
9 Who else hopes to benefit from it? 3 5 5 5 5 5 5 5 5 2 45 10 4.5
10 How are the IT Consulting's objectives aligned to the group’s overall stakeholder strategy? 5 5 5 5 5 5 5 1 5 3 44 10 4.4
11 Does IT Consulting create potential expectations in other areas that need to be recognized and considered? 3 5 5 5 5 5 5 5 5 5 48 10 4.8
12 When information is shared between roles, is it based on what the receiver needs? 4 5 5 5 5 5 5 5 5 5 49 10 4.9
13 How will you recognize and celebrate results? 5 5 5 5 5 5 5 4 5 1 45 10 4.5
14 Do you recognize IT Consulting achievements? 5 5 5 5 5 5 5 2 5 5 47 10 4.7
15 Does the manager feel that the business needs to be innovative if it wants to survive? 4 5 5 5 5 5 5 2 5 3 44 10 4.4
16 Why is it important to promptly deal with issues raised during consultation? 5 5 5 4 5 5 5 2 3 5 44 10 4.4
17 Are there any specific expectations or concerns about the IT Consulting team, IT Consulting itself? 5 2 5 5 5 4 5 5 1 5 42 10 4.2
18 To what extent does each concerned units management team recognize IT Consulting as an effective investment? 5 5 5 5 3 5 3 1 5 5 42 10 4.2
19 Are controls defined to recognize and contain problems? 5 5 5 5 5 2 5 5 2 5 44 10 4.4
20 What situation(s) led to this IT Consulting Self Assessment? 5 5 5 5 1 3 5 5 5 2 41 10 4.1
21 Do you need to set up your direct deposit again, or will it transfer from the prior system? 5 2 5 5 5 3 5 4 5 5 44 10 4.4
22 What was the original meaning of consultation and what problems was it faced with? 5 5 5 5 5 5 5 5 5 4 49 10 4.9
23 How thorough was the consultant in addressing your needs? 5 5 5 5 5 5 5 1 5 5 46 10 4.6
24 How do you stay flexible and focused to recognize larger IT Consulting results? 5 1 5 5 5 5 5 5 2 5 43 10 4.3
25 Does management adequately consult with its auditors on accounting issues? 5 5 5 1 5 5 4 5 5 5 45 10 4.5
26 To what extent would your organization benefit from being recognized as a award recipient? 5 5 5 5 4 4 5 5 5 5 48 10 4.8
27 Do other parties need to be added? 5 3 5 5 2 1 5 5 5 5 41 10 4.1
28 Do you feel the project is doing the things it needs to do to stay on schedule? 5 4 5 4 5 5 3 4 5 5 45 10 4.5
29 How strong is your grasp of technical issues/technology? 5 5 2 5 5 5 5 4 5 5 46 10 4.6
30 What does your organization need most in order to be competitive? 5 5 3 5 5 5 5 5 5 3 46 10 4.6
31 Would you recognize a threat from the inside? 5 5 5 5 5 1 1 5 5 5 42 10 4.2
32 Does your organization consider itself able to significantly influence issues? 5 5 5 4 5 2 3 5 5 5 44 10 4.4
33 Has management failed to adequately consult with the external auditors on accounting issues? 3 5 5 5 5 5 3 4 5 5 45 10 4.5
34 What would happen if IT Consulting weren’t done? 5 5 5 5 5 5 5 5 5 5 50 10 5
35 What are the minority interests and what amount of minority interests can be recognized? 5 5 5 3 5 4 5 5 5 5 47 10 4.7
36
Is it permissible for small programs to share a director or hire an individual on a consultant basis if the size of the program prevents hiring?
5 5 5 5 5 5 5 5 5 5
50 10 5
37 Where, how and when do you record the outcomes of consultation over OHS issues? 2 5 5 5 5 5 5 1 5 5 43 10 4.3
38 What practices helps your organization to develop its capacity to recognize patterns? 5 5 1 5 5 5 5 1 5 5 42 10 4.2
39 Should you invest in industry-recognized qualifications? 5 3 5 5 5 5 5 5 5 5 48 10 4.8
40 Are there recognized IT Consulting problems? 5 5 5 5 5 5 5 5 5 5 50 10 5
41 Do you need to keep saving your work in the system or does it auto save? 4 5 5 5 2 5 5 5 4 1 41 10 4.1
42 How long does it take to make the products or to source what is needed to provide the service? 5 5 5 5 2 5 4 5 5 4 45 10 4.5
43 Can management personnel recognize the monetary benefit of IT Consulting? 5 5 1 2 5 5 5 4 5 5 42 10 4.2
44 What does IT Consulting success mean to the stakeholders? 5 5 5 3 5 5 5 5 5 5 48 10 4.8
45 Is your organization facing specific strategic issues for which it needs consultancy? 5 5 5 5 5 5 2 5 5 5 47 10 4.7
46 As a sponsor, customer or management, how important is it to meet goals, objectives? 5 3 5 5 5 5 3 5 5 5 46 10 4.6
47 What is the project location and when does it need to be completed? 5 3 3 2 1 5 5 5 3 5 37 10 3.7
48 How knowledgeable was the consultant regarding your issue? 5 5 5 5 5 5 5 5 3 5 48 10 4.8
49 What are the technology and usage needs of a multicultural center? 5 5 5 5 5 5 5 5 4 5 49 10 4.9
50 Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity? 5 5 5 5 3 5 5 5 5 5 48 10 4.8
51 How important is it to have a consultant who is known to have integrity in dealing with clients on thorny issues? 5 5 5 2 5 5 5 5 5 5 47 10 4.7
52 Are the stakeholders for consultation identified? 5 3 5 5 4 5 2 5 5 2 41 10 4.1
53 Do you know what can be left out without preventing the consultancy achieving its most important objectives? 5 5 2 5 5 5 1 5 5 5 43 10 4.3
54 How are you going to measure success? 5 5 5 5 5 5 5 5 5 5 50 10 5
55 When a IT Consulting manager recognizes a problem, what options are available? 5 1 5 5 3 5 3 5 4 5 41 10 4.1
56 What are the stakeholder objectives to be achieved with IT Consulting? 5 5 5 5 5 5 5 5 5 3 48 10 4.8
57 What competencies do project managers need? 5 5 5 5 3 5 5 5 5 5 48 10 4.8
58 Will a response program recognize when a crisis occurs and provide some level of response? 5 5 5 1 5 5 5 5 5 5 46 10 4.6
59 Do the regulations achieve the desired outcome without causing any unintended issues? 5 4 1 5 5 5 5 5 1 5 41 10 4.1
60 Does the business always tailor its prices to meet customer needs? 5 2 5 5 5 5 5 5 5 2 44 10 4.4
61 Which information is needed to begin work on upcoming tasks and who needs it? 5 4 5 5 4 5 5 5 5 5 48 10 4.8
62 Do any of the parties need translation of the information? 5 3 5 3 5 5 3 5 5 5 44 10 4.4
63 Which it system best meets your operational and strategic needs? 5 5 2 5 5 5 5 5 5 5 47 10 4.7
64 What problems are you facing and how do you consider IT Consulting will circumvent those obstacles? 5 5 4 5 5 3 2 5 5 5 44 10 4.4
65 How do you recognize an IT Consulting objection? 2 5 5 5 5 5 4 5 5 1 42 10 4.2
66 Are IT Consulting changes recognized early enough to be approved through the regular process? 5 5 4 5 5 5 5 2 5 5 46 10 4.6
67 Does your organization issue material from stores? 5 5 5 5 5 5 5 5 5 5 50 10 5
68 What procedures do you use to keep track of items that need your attention? 5 5 5 5 5 2 5 1 5 5 43 10 4.3
69
How much are sponsors, customers, partners, stakeholders involved in IT Consulting? In other words, what are the risks, if IT Consulting does
not deliver successfully? 2 1 5 2 5 5 5 5 5 5
40 10 4
70 What factors, issues or occurrences do you feel warrant consulting a supervisor on? 5 1 5 5 5 5 5 5 5 5 46 10 4.6
71 Do it security consultants need a licence? 5 5 5 5 5 5 3 5 2 1 41 10 4.1
72 Why, you might ask, would a consulting organization need a leader? 5 5 2 5 5 5 5 5 5 5 47 10 4.7
73 Are employees recognized for desired behaviors? 5 5 5 5 5 5 1 2 5 5 43 10 4.3
74 What do you need to do when its time to return to work? 5 5 5 3 5 5 5 5 5 5 48 10 4.8
75 Is the need for organizational change recognized? 5 5 5 5 5 5 4 5 5 5 49 10 4.9
76 To what extent does management recognize IT Consulting as a tool to increase the results? 5 5 1 5 1 5 5 4 4 5 40 10 4
77 Are there any language barriers does the information need to be provided in other languages? 5 4 1 5 5 5 5 5 5 5 45 10 4.5
0 0 0
SCORE 361 343 342 354 350 355 342 339 350 339 3475 770 4.5
2 Define Participant 1 Participant 2 Participant 3 Participant 4 Participant 5 Participant 6 Participant 7 Participant 8 Participant 9 Participant 10 Total Count Avg
1 What constraints exist that might impact the team? 4 4 4 4 4 4 5 3 5 4 41 10 4.1
2 What are the dynamics of the communication plan? 5 5 2 2 4 5 2 5 3 4 37 10 3.7
3 What technical or system changes are required? 5 2 4 5 5 4 5 5 5 5 45 10 4.5
4 Has a project plan, Gantt chart, or similar been developed/completed? 4 4 5 5 4 5 4 5 4 4 44 10 4.4
5 What would be the goal or target for a IT Consulting's improvement team? 4 4 4 4 5 5 3 4 5 5 43 10 4.3
6 Are improvement team members fully trained on IT Consulting? 4 5 3 4 4 4 5 5 5 2 41 10 4.1
7 Is there a critical path to deliver IT Consulting results? 5 2 3 4 4 3 4 5 4 5 39 10 3.9
8 How does the IT Consulting manager ensure against scope creep? 4 5 4 4 5 4 5 3 4 4 42 10 4.2
9 Will mileage be required for the team leader/ consultant/coordinator? 5 4 2 1 4 5 5 4 4 4 38 10 3.8
10 How do you keep key subject matter experts in the loop? 4 4 5 5 4 5 4 4 3 5 43 10 4.3
11
Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be
leveraged from these previous efforts? 2 4 4 4 4 2 4 4 4 3
35 10 3.5
12 Are there any constraints known that bear on the ability to perform IT Consulting work? How is the team addressing them? 4 4 5 5 2 4 3 5 4 4 40 10 4
13 What key stakeholder process output measure(s) does IT Consulting leverage and how? 4 4 4 5 5 4 4 5 5 5 45 10 4.5
14
Is there a IT Consulting management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and
responsibilities, communication plan? 5 2 5 5 5 5 5 4 1 4
41 10 4.1
15 What equipment is required to operate the system? 1 3 1 4 5 5 5 5 4 4 37 10 3.7
16 What are the compelling stakeholder reasons for embarking on IT Consulting? 5 5 5 4 2 5 5 1 5 3 40 10 4
17 Has a team charter been developed and communicated? 5 5 2 5 1 4 5 2 3 5 37 10 3.7
18 How does your organization know if it requires the assistance of an all round management consultant? 4 4 5 5 4 5 4 5 4 5 45 10 4.5
19 Is the current ‘as is’ process being followed? If not, what are the discrepancies? 3 4 4 4 4 4 5 5 5 4 42 10 4.2
20 Is a fully trained team formed, supported, and committed to work on the IT Consulting improvements? 4 5 4 3 4 4 4 1 1 4 34 10 3.4
21 Are customer(s) identified and segmented according to their different needs and requirements? 3 4 5 5 1 4 5 5 4 5 41 10 4.1
22
How did the IT Consulting manager receive input to the development of a IT Consulting improvement plan and the estimated completion
dates/times of each activity? 4 4 5 4 1 5 5 5 4 4
41 10 4.1
23 Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team? 5 5 5 5 4 2 4 4 4 1 39 10 3.9
24 Is IT Consulting currently on schedule according to the plan? 4 4 5 4 5 5 2 4 4 5 42 10 4.2
IT Consulting Self-Assessment Questions
Sustain
Control
Improve
Analyze
Measure
Define
Recognize
Show RACI Matrix Results

25
Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full
representation? 4 4 4 4 4 4 4 1 2 5
36 10 3.6
26 Has the direction changed at all during the course of IT Consulting? If so, when did it change and why? 4 5 5 5 4 4 4 4 4 5 44 10 4.4
27 Are customers identified and high impact areas defined? 5 4 4 5 4 5 5 5 5 5 47 10 4.7
28 What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point? 4 5 3 3 5 1 1 2 4 4 32 10 3.2
29 What customer feedback methods were used to solicit their input? 4 1 1 4 5 2 5 5 4 4 35 10 3.5
30 Does the project team have the technical resources required? 3 5 4 4 4 4 4 4 2 4 38 10 3.8
31 Is IT Consulting linked to key stakeholder goals and objectives? 5 3 4 4 1 5 2 5 5 4 38 10 3.8
32 What critical content must be communicated – who, what, when, where, and how? 5 3 5 5 5 4 3 1 4 2 37 10 3.7
33 What is the required/desired level of performance? 5 5 4 4 4 4 5 4 5 4 44 10 4.4
34 Is the IT Consulting scope manageable? 5 5 5 1 3 5 5 2 5 5 41 10 4.1
35
If substitutes have been appointed, have they been briefed on the IT Consulting goals and received regular communications as to the progress to
date? 4 1 4 4 4 4 5 4 5 5
40 10 4
36 How is the team tracking and documenting its work? 5 4 5 4 5 5 4 4 4 5 45 10 4.5
37 How was the ‘as is’ process map developed, reviewed, verified and validated? 4 5 3 5 5 4 5 3 4 4 42 10 4.2
38 Are there different segments of customers? 5 5 1 4 5 5 4 3 4 5 41 10 4.1
39 Have the customer needs been translated into specific, measurable requirements? How? 4 5 5 1 5 4 5 5 4 4 42 10 4.2
40 What defines a successful project in a technology consultancy? 4 5 4 4 5 5 5 5 5 4 46 10 4.6
41 Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map? 5 5 4 5 4 4 4 5 4 5 45 10 4.5
42 How will the IT Consulting team and the group measure complete success of IT Consulting? 5 4 5 5 5 5 1 5 5 4 44 10 4.4
43 Are stakeholder processes mapped? 4 5 4 4 4 5 5 5 4 5 45 10 4.5
44 What are the Roles and Responsibilities for each team member and its leadership? Where is this documented? 4 1 3 4 2 5 4 4 4 4 35 10 3.5
45 Will team members regularly document their IT Consulting work? 5 5 5 4 5 3 5 2 4 4 42 10 4.2
46 Has everyone on the team, including the team leaders, been properly trained? 4 5 4 3 4 4 4 4 5 4 41 10 4.1
47 How will variation in the actual durations of each activity be dealt with to ensure that the expected IT Consulting results are met? 3 4 4 5 4 4 3 4 5 5 41 10 4.1
48
Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it
could be? 5 4 3 2 5 5 5 2 5 3
39 10 3.9
49 Will team members perform IT Consulting work when assigned and in a timely fashion? 4 5 1 2 3 5 4 2 4 4 34 10 3.4
50 Is your organization required to be bonded? 5 5 2 4 4 4 4 4 4 4 40 10 4
51 What is the liability of a consultant in cases of rejection of its deliverables? 5 5 2 5 5 3 5 4 5 5 44 10 4.4
52 Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)? 2 1 4 4 5 4 5 4 5 4 38 10 3.8
53 Is full participation by members in regularly held team meetings guaranteed? 2 3 5 5 5 4 5 4 4 4 41 10 4.1
54 Does the team have regular meetings? 5 5 1 5 5 5 3 4 4 4 41 10 4.1
55 How often are the team meetings? 4 5 4 4 1 4 5 5 5 4 41 10 4.1
56 Has/have the customer(s) been identified? 5 3 1 5 5 4 2 5 5 4 39 10 3.9
57 What are the rough order estimates on cost savings/opportunities that IT Consulting brings? 5 4 4 3 4 4 4 4 4 5 41 10 4.1
58 Who are the IT Consulting improvement team members, including Management Leads and Coaches? 5 5 5 5 1 4 4 5 4 5 43 10 4.3
59 Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers? 4 4 5 5 5 5 4 5 4 4 45 10 4.5
60 Has the scope of consultation been clarified? 5 4 5 4 4 4 5 1 5 2 39 10 3.9
61 What types of information are most likely to require encryption? 5 5 4 4 4 4 4 2 1 4 37 10 3.7
62 Is the team sponsored by a champion or stakeholder leader? 3 4 5 4 4 5 4 5 5 5 44 10 4.4
63 Does the compliance unit require its own particular set of values? 5 4 4 5 4 5 1 4 4 5 41 10 4.1
64 Has a high-level ‘as is’ process map been completed, verified and validated? 1 5 4 4 3 4 4 5 5 4 39 10 3.9
65 What is your expectation as to the time required for the implementation? 5 4 2 2 1 5 4 4 5 5 37 10 3.7
66 What are the statutory or regulatory notice requirements for your project? 4 5 4 5 3 4 5 3 5 5 43 10 4.3
67 How do you ensure your technology infrastructure is scalable and can support the required business agility? 1 5 5 5 3 4 4 4 5 4 40 10 4
68 Is data collected and displayed to better understand customer(s) critical needs and requirements. 5 5 4 4 4 1 5 4 4 2 38 10 3.8
69 When are meeting minutes sent out? Who is on the distribution list? 4 4 5 5 5 5 5 4 1 5 43 10 4.3
70 What specifically is the problem? Where does it occur? When does it occur? What is its extent? 1 4 5 4 4 5 5 4 4 5 41 10 4.1
71
Has the IT Consulting work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform
the work? Has everyone contributed? 5 4 4 3 1 4 2 4 4 5
36 10 3.6
72 When is/was the IT Consulting start date? 2 4 4 5 5 2 4 4 4 5 39 10 3.9
73 Is the team equipped with available and reliable resources? 2 4 4 4 5 4 4 5 5 4 41 10 4.1
74
Did the consultant effectively transfer all the required technology, including any required manuals, hardware, and software, to the counterpart
staff and executing organization? 5 4 5 5 5 5 4 5 4 5
47 10 4.7
75 Should any pre service checks be required? 4 1 5 5 5 4 4 4 3 4 39 10 3.9
76 Is the item required to fulfill the project scope of services? 3 4 4 4 4 1 4 5 4 4 37 10 3.7
77 When is the estimated completion date? 2 5 2 4 4 4 5 5 5 5 41 10 4.1
78 Are different versions of process maps needed to account for the different types of inputs? 5 4 5 5 4 4 5 4 5 4 45 10 4.5
79 Is the team formed and are team leaders (Coaches and Management Leads) assigned? 4 5 4 4 5 4 4 5 5 5 45 10 4.5
80 Are team charters developed? 4 4 3 4 5 4 5 5 5 4 43 10 4.3
81 Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)? 4 5 2 4 5 5 5 4 4 4 42 10 4.2
0 0 0
SCORE 327 332 311 333 321 335 336 322 336 343 3296 810 4.1
3 Measure Participant 1 Participant 2 Participant 3 Participant 4 Participant 5 Participant 6 Participant 7 Participant 8 Participant 9 Participant 10 Total Count Avg
1 Is it likely that the matter will have significant negative impact on shareholder value? 3 1 3 5 5 3 3 3 3 4 33 10 3.3
2 How much does it cost to automate the test the first time? 3 3 4 3 4 1 3 5 5 4 35 10 3.5
3 Can its low cost, discount strategy continue to work across a variety of products? 3 3 3 4 2 5 5 4 5 2 36 10 3.6
4 Has your organization incurred reconversion costs? 5 5 3 4 3 5 5 4 5 4 43 10 4.3
5 Which areas should be prioritized in a well defined package to avoid multiple workloads? 2 3 5 5 4 5 3 3 5 4 39 10 3.9
6 What programs does the tool cost or does it cut across programs? 3 3 2 3 3 5 5 3 3 3 33 10 3.3
7 What has the team done to assure the stability and accuracy of the measurement process? 5 4 4 3 5 3 3 4 4 1 36 10 3.6
8 Is/can funding and staffing for data collection & analysis be secured? 4 3 5 1 4 5 4 4 3 4 37 10 3.7
9 What is software deployment, and how can its value be measured? 4 4 1 4 5 4 5 5 3 3 38 10 3.8
10 Are high impact defects defined and identified in the stakeholder process? 4 4 4 3 2 5 3 5 3 5 38 10 3.8
11 Are there legal or confidentiality issues regarding the data and analyses? 3 5 4 3 5 4 5 3 3 5 40 10 4
12 Has your organization analyzed its readiness to outsource? 3 3 2 3 4 4 5 2 3 1 30 10 3
13 Does your organization have any eventual focus when it comes to types of projects or clients? 5 1 4 4 5 3 5 4 5 3 39 10 3.9
14 How do you measure it in your organization? 5 4 5 4 3 3 5 5 4 5 43 10 4.3
15 Does your organization include contingencies in historical costing? 1 1 2 3 4 3 2 5 4 4 29 10 2.9
16 What data, analytics and technology infrastructure enables execution? 5 3 3 3 4 5 3 3 3 1 33 10 3.3
17 Has your organization quantified any of its key risks? 5 3 3 3 5 5 3 4 5 1 37 10 3.7
18 How do you leverage technology to reduce risk and cost to serve? 5 3 4 2 3 5 4 1 5 4 36 10 3.6
19 Is it possible to accelerate the technology transformation of your legacy platforms without service impact? 4 5 5 5 3 1 3 3 3 5 37 10 3.7
20 How will it impact the different stakeholders? 5 4 4 4 4 4 3 4 3 3 38 10 3.8
21 How do the costs compare with the overall costs of the project? 1 4 5 3 5 4 3 3 3 3 34 10 3.4
22 Does the cost of managing/overseeing an outsourced function offset its benefit? 3 3 3 5 3 5 4 5 5 5 41 10 4.1
23 Are process variation components displayed/communicated using suitable charts, graphs, plots? 3 4 5 4 5 5 5 3 2 1 37 10 3.7
24 Has your organization claimed interest expense or other financial costs? 1 5 4 4 1 4 1 4 4 2 30 10 3
25 Which is the most cost effective consultancy? 5 3 3 5 3 3 4 3 5 5 39 10 3.9
26 What are the impact on businesses and the economy? 5 2 3 5 3 5 4 4 3 1 35 10 3.5
27 What compliance/implementation costs might be expected? 2 5 3 1 1 5 5 5 1 5 33 10 3.3
28 Is data collection planned and executed? 3 4 5 4 3 3 4 4 3 4 37 10 3.7
29 What key measures identified indicate the performance of the stakeholder process? 3 4 1 4 4 4 5 4 4 5 38 10 3.8
30 What programs does the tool cost or does it cut across tools? 3 5 3 5 1 4 4 4 3 4 36 10 3.6
31 How large is the gap between current performance and the customer-specified (goal) performance? 5 3 5 3 4 3 5 5 5 5 43 10 4.3
32 How well does your organizations regulatory work achieve its required impact? 5 4 4 3 3 5 5 5 4 4 42 10 4.2
33 Is there a Performance Baseline? 5 3 3 4 4 2 4 4 5 3 37 10 3.7
34 How do financial management systems affect the use and results of the costing tools? 4 4 5 5 1 4 5 3 3 5 39 10 3.9
35 Is cost reduction the chief benefit of ITIL, as so many vendors and consulting organizations promise? 4 4 1 5 5 3 5 5 4 3 39 10 3.9
36 When does it make sense to do risk pricing analysis? 3 4 4 4 1 3 4 4 3 3 33 10 3.3
37 What is your estimate of the expected one off costs for the implementation? 5 2 5 2 4 5 1 4 3 3 34 10 3.4
38 What knowledge/experience/consultation did you use to analyze the problem and why? 3 5 3 5 5 3 4 4 3 5 40 10 4
39
How long will it take for AI to have an impact on personal relationships, especially as a consultant for managers in the relationships with the
employees? 4 5 3 5 1 3 4 4 4 2
35 10 3.5
40 How does the maintenance department track its costs? 3 3 4 5 4 3 4 5 5 3 39 10 3.9
41 Is a solid data collection plan established that includes measurement systems analysis? 1 3 1 5 5 4 5 5 4 4 37 10 3.7
42
What are the agreed upon definitions of the high impact areas, defect(s), unit(s), and opportunities that will figure into the process capability
metrics? 5 3 4 5 4 2 3 5 5 3
39 10 3.9
43 What kinds of tools and techniques help you to quantify risk? 5 5 4 5 3 5 3 4 5 4 43 10 4.3
44 Was a data collection plan established? 5 5 3 4 3 5 3 3 4 4 39 10 3.9
45 What kinds of costs do you anticipate concerning your stakeholder involvement process? 4 5 4 3 5 4 5 3 1 4 38 10 3.8
46 What are the key input variables? What are the key process variables? What are the key output variables? 4 3 3 3 4 3 3 5 4 5 37 10 3.7
47 Is Process Variation Displayed/Communicated? 3 3 5 5 4 5 1 5 3 4 38 10 3.8
48 What data was collected (past, present, future/ongoing)? 4 5 5 3 4 2 5 4 4 4 40 10 4
49 Have you found any ‘ground fruit’ or ‘low-hanging fruit’ for immediate remedies to the gap in performance? 3 3 5 5 1 4 5 4 5 5 40 10 4
50 Is the cost for full reconciliation services included in the pricing form? 1 4 5 4 5 5 3 4 5 5 41 10 4.1
51 How much does it cost per client organization? 5 4 4 3 4 5 5 3 3 1 37 10 3.7
52 What programs does the tool cost? 5 5 5 4 5 4 5 3 3 2 41 10 4.1
53 Are key measures identified and agreed upon? 4 4 3 4 3 5 4 4 5 3 39 10 3.9
54 Did it create much of an impact at the time? 5 5 5 4 4 4 2 4 4 5 42 10 4.2
55 How does a risk impact your organizations ability to achieve its strategy and business objectives? 4 5 4 5 4 5 5 4 4 4 44 10 4.4
56 Which neglected and sensitive issues should you prioritize in your work? 3 3 4 3 4 4 4 5 4 4 38 10 3.8
57 Which areas of expertise do you focus on for consultation? 3 3 5 4 5 4 4 3 3 3 37 10 3.7
58 Who participated in the data collection for measurements? 3 5 3 4 4 5 4 4 1 3 36 10 3.6
59 What impact did the process have? 2 3 4 5 4 5 5 4 3 5 40 10 4
60
Do you agree with the suggested approach regarding the pre outsourcing analysis and due diligence to be undertaken by your organization on its
CSP? 5 3 4 2 4 4 5 4 5 4
40 10 4
61 Why is it important that a systems analyst consult with the system user before trying to design a new system? 4 3 5 3 3 3 3 3 4 1 32 10 3.2
62 Is key measure data collection planned and executed, process variation displayed and communicated and performance baselined? 3 5 4 4 4 3 4 5 5 3 40 10 4
63 Does the business feel it needs to move to a more cost effective production site? 4 3 5 2 5 4 3 5 3 5 39 10 3.9
64 Is data collected on key measures that were identified? 4 3 4 3 4 4 4 3 5 3 37 10 3.7
65 How much will it cost to manage the risks in your facility? 4 5 3 2 5 5 4 5 3 5 41 10 4.1
66 How does the staff estimate consultant project costs? 1 4 4 4 3 3 3 5 5 4 36 10 3.6
67 What charts has the team used to display the components of variation in the process? 5 3 4 3 3 5 5 3 3 4 38 10 3.8
68 What particular quality tools did the team find helpful in establishing measurements? 2 5 5 5 3 3 4 3 3 3 36 10 3.6
69 Did your organization pay any costs for guests? 3 5 5 5 5 3 1 3 5 5 40 10 4
70 Is it employee skills or organization culture that has more impact on your organizations customer service? 4 5 4 5 4 2 5 1 4 4 38 10 3.8
71 How much time and resources have been spent; did the costs exceed the initial expectations? 5 5 5 1 4 1 5 3 5 3 37 10 3.7
72 What information/data did the consultant review in making its analysis? 4 5 2 5 4 4 5 4 4 5 42 10 4.2
73 Does auditing performance measures add value? 5 3 4 3 3 5 5 5 4 3 40 10 4
74 What impact does it have on the knowledge sharing process? 4 4 5 4 3 5 4 3 4 5 41 10 4.1
75 Where should you focus your efforts? 4 3 3 5 3 5 3 5 3 5 39 10 3.9
76 Did your organization exclude unallowable costs from the allocation bases? 4 3 5 1 3 3 5 5 4 4 37 10 3.7
77 When and how do you start considering the projects potential impacts to treaty rights? 3 5 4 4 3 4 4 4 5 1 37 10 3.7
78 Is long term and short term variability accounted for? 5 3 5 4 3 3 3 1 1 3 31 10 3.1
79 Will it be possible to reorganize and refocus work if new directions and priorities emerge? 3 4 3 2 3 4 5 5 3 4 36 10 3.6
0 0 0
SCORE 292 296 301 295 285 307 311 307 297 283 2974 790 3.8
4 Analyze Participant 1 Participant 2 Participant 3 Participant 4 Participant 5 Participant 6 Participant 7 Participant 8 Participant 9 Participant 10 Total Count Avg

1 Are gaps between current performance and the goal performance identified? 4 4 4 3 4 4 3 4 3 3 36 10 3.6
2 Who takes what decisions in the rule making and consultation processes? 3 3 3 4 3 4 4 3 4 5 36 10 3.6
3 Did you think it was a reasonable consultation process? 4 3 3 4 2 3 3 4 3 4 33 10 3.3
4 How should data be protected and should it be encrypted? 4 4 3 3 2 1 4 4 4 4 33 10 3.3
5 How can the process of introducing the IT Consultants be improved? 3 3 4 4 4 3 4 5 3 2 35 10 3.5
6 What did the team gain from developing a sub-process map? 4 4 4 3 3 3 5 3 4 3 36 10 3.6
7 Is the gap/opportunity displayed and communicated in financial terms? 3 4 3 4 4 4 4 3 3 3 35 10 3.5
8 What will be the end product of your stakeholder involvement process? 3 3 4 4 4 4 3 4 3 4 36 10 3.6
9 What is your organizations level of development for its risk management processes? 3 5 3 3 2 4 4 4 1 4 33 10 3.3
10 What conclusions were drawn from the team’s data collection and analysis? How did the team reach these conclusions? 4 3 1 4 4 4 1 4 1 4 30 10 3
11 What were the crucial ‘moments of truth’ on the process map? 4 3 3 3 4 1 2 4 5 3 32 10 3.2
12 Is it better to use a hacker, a security consultancy or an employee to test security and process controls? 4 4 4 4 3 1 4 3 3 3 33 10 3.3
13 Which processes, best practices, and technologies should you use? 3 5 4 3 5 4 3 3 4 2 36 10 3.6
14 What qualifications do you need to be a technical consultant? 4 4 4 4 4 3 1 4 4 3 35 10 3.5
15 What concerns do you have about the particular involvement process? 3 3 4 4 4 3 4 3 3 3 34 10 3.4
16 Do you have adequate data to proceed with the decision? 5 3 3 4 5 4 3 4 1 5 37 10 3.7
17 Are you in any way involved in the process of hiring new IT Consultants? 3 3 4 3 3 3 4 4 2 3 32 10 3.2
18 Where are the most serious threats to sensitive or confidential data located? 3 4 3 4 4 3 4 4 4 3 36 10 3.6
19 What is understood by personal data? 1 4 2 3 3 5 3 3 4 3 31 10 3.1
20 How is the process of benchmarking similar to the process employed by the consulting firm? 4 2 4 4 4 4 3 3 3 3 34 10 3.4
21 Why data and technology consulting? 4 5 2 4 3 4 4 4 2 3 35 10 3.5
22 Have clear timelines for the consultation process been set? 2 3 3 3 4 4 3 4 3 3 32 10 3.2
23 Did you consult with stakeholders as part of your approval process? 4 4 4 4 3 3 4 5 4 3 38 10 3.8
24 Do you have any influence on the process of hiring the IT Consultants? 3 4 4 4 3 4 3 4 4 3 36 10 3.6
25 What production data the hatchery need to record? 3 4 5 3 2 3 5 3 4 3 35 10 3.5
26 How can individuals and organizations participate in the consultation process? 4 3 3 4 4 5 4 3 3 5 38 10 3.8
27 Who can or should initiate the process leading towards the change and revision? 5 1 4 1 4 4 4 4 4 4 35 10 3.5
28 How will default data be updated? 3 4 4 4 1 4 3 4 3 4 34 10 3.4
29 Were there any improvement opportunities identified from the process analysis? 3 3 4 3 4 4 4 4 3 4 36 10 3.6
30 How will data about the center, its programs, staff, usage, be collected? 1 4 4 3 2 4 3 3 4 4 32 10 3.2
31
Did your organization have the resources and experience to complete its part in the process, or were other organizations or consultants used? 3 5 4 3 2 4 4 3 4 5
37 10 3.7
32 How often will you and your team debrief the process? 4 4 4 4 4 4 4 3 4 4 39 10 3.9
33 What tools were used to narrow the list of possible causes? 4 3 2 3 3 3 3 3 4 4 32 10 3.2
34 What forms of electronic interactions will you use in your process? 3 3 3 5 3 3 3 3 1 3 30 10 3
35 What data or which gaps were replaced by calculations or estimates? 4 4 3 2 4 4 3 3 2 3 32 10 3.2
36 Does your organization provide an online database for all transactions? 3 4 3 4 4 4 3 4 3 3 35 10 3.5
37 How to guarantee the recoverability of the data, from the technical and also from the legal point of view? 1 4 3 3 4 4 4 3 3 2 31 10 3.1
38 Will work processes, requirements, qualifications, structures, IT systems be changing? 3 4 4 3 3 2 3 2 4 3 31 10 3.1
39 What platforms and technologies will be used to manage data? 4 4 5 3 3 5 4 5 4 3 40 10 4
40 Is it a sales, processing or consulting type of contract? 4 4 3 3 4 4 3 4 5 4 38 10 3.8
41 How can external parties assist usefully in data development? 4 2 3 3 3 4 3 4 3 3 32 10 3.2
42 How does the model help to ensure that the user fills in data in all relevant sections? 3 3 4 4 3 3 3 3 4 4 34 10 3.4
43 Is it important for every organization implementing process improvements to tie it to the bottom line or top line? 3 3 3 1 3 4 4 4 4 3 32 10 3.2
44 How much time and resources are you and other parties willing to devote to the process? 5 3 3 2 3 2 1 4 4 4 31 10 3.1
45 Was a cause-and-effect diagram used to explore the different types of causes (or sources of variation)? 3 3 4 3 5 3 4 3 3 5 36 10 3.6
46 How to fit in new activities in the process? 3 3 4 4 4 3 3 4 4 4 36 10 3.6
47 Is it possible to develop a fully integrated customer database? 3 4 4 3 3 1 3 3 3 4 31 10 3.1
48 Does your organization know within which jurisdictions its data can reside? 4 3 3 4 5 3 3 4 4 4 37 10 3.7
49 What part does it actually play in the wider business process? 1 3 3 4 4 3 4 3 3 3 31 10 3.1
50
Do internal auditors utilise knowledge of controls gained during consulting engagements when evaluating your organizations control processes? 3 3 3 3 3 2 3 3 3 4
30 10 3
51 What techniques can be used to identify opportunity risks? 3 4 5 5 5 2 4 4 4 4 40 10 4
52 Are you involved in the process of hiring IT Consultants? 4 4 3 3 3 2 1 1 1 4 26 10 2.6
53 What tools were used to generate the list of possible causes? 1 4 3 3 3 4 3 3 4 3 31 10 3.1
54 How was the detailed process map generated, verified, and validated? 3 4 4 4 4 3 4 4 4 4 38 10 3.8
55 What roles, if any, do consultants play in the process to assist your organization? 5 4 3 2 5 3 3 5 4 4 38 10 3.8
56 What is your organizations invoice process? 4 4 4 2 4 3 3 3 3 2 32 10 3.2
57 What quality tools were used to get through the analyze phase? 4 5 3 4 5 1 3 4 3 5 37 10 3.7
58 What data do you have and how often is/should it be updated? 3 2 1 3 3 5 4 3 1 2 27 10 2.7
59 Have the problem and goal statements been updated to reflect the additional knowledge gained from the analyze phase? 4 4 3 3 3 3 2 3 4 4 33 10 3.3
60 Was a detailed process map created to amplify critical steps of the ‘as is’ stakeholder process? 4 3 2 1 4 4 3 3 4 4 32 10 3.2
61 Is the process of selecting technologies flexible, open, and consultative? 3 5 4 3 2 4 4 4 4 4 37 10 3.7
62 What is the purpose of your stakeholder involvement process? 3 3 3 1 4 2 4 4 4 3 31 10 3.1
63 When is the data interesting, and when is it actionable? 3 3 3 4 3 4 4 4 3 4 35 10 3.5
64 How long does it take to process and upload a sample? 4 4 3 4 4 3 4 1 5 4 36 10 3.6
65 Is the IT Consulting process severely broken such that a re-design is necessary? 1 2 3 3 2 4 3 4 3 4 29 10 2.9
66 Does your organization have a consultative style in its decision making processes? 4 3 1 4 4 3 2 3 4 3 31 10 3.1
67 How was the consultation process developed and who participated in its development? 4 3 1 3 4 3 4 3 4 3 32 10 3.2
68 Who from your organization will participate in the process and what will the roles be? 4 1 4 1 5 4 3 4 3 3 32 10 3.2
69 Has information been available to stakeholders at an early stage of the consultation process? 1 3 1 3 3 4 4 3 4 4 30 10 3
70 Did you feed back anything about that to the technical consultation process? 3 4 4 4 3 4 4 4 3 4 37 10 3.7
71 Is data and process analysis, root cause analysis and quantifying the gap/opportunity in place? 4 3 4 3 4 4 4 3 3 4 36 10 3.6
72 How do you maximise return on past and future investments in technology, processes and people? 2 4 4 3 3 3 3 5 4 4 35 10 3.5
73 Were Pareto charts (or similar) used to portray the ‘heavy hitters’ (or key sources of variation)? 2 4 4 4 4 5 3 4 3 2 35 10 3.5
74 What does the data say about the performance of the stakeholder process? 3 3 3 2 4 4 4 2 4 1 30 10 3
75 Do you want an iterative process? 3 3 3 4 2 3 4 3 2 4 31 10 3.1
76 Is data accurate, complete, and useful? 3 4 3 2 4 4 3 3 3 3 32 10 3.2
77 What amount of a net investment in a foreign operation qualifies as a hedged item in a net investment hedge? 4 4 3 3 4 4 4 3 3 4 36 10 3.6
78 Is it likely that you will have to go through a formal process of tendering? 3 4 4 3 4 4 4 4 4 1 35 10 3.5
79 How do current IT assets support fundamental business goals and processes? 4 3 3 4 5 4 5 4 4 3 39 10 3.9
80 Did the irp process include adequate consultation with stakeholders? 3 4 4 3 2 3 1 3 3 4 30 10 3
81 Is the performance gap determined? 4 4 4 4 3 5 3 3 2 3 35 10 3.5
82 What stakeholder involvement process seems best matched to your needs? 4 3 3 3 3 3 4 3 3 3 32 10 3.2
83 What were the financial benefits resulting from any ‘ground fruit or low-hanging fruit’ (quick fixes)? 3 4 2 4 4 3 3 5 3 3 34 10 3.4
84 Did you achieve your process objectives? 5 4 3 4 4 4 4 4 3 3 38 10 3.8
85 What is the purpose of visualizing the data? 1 3 3 3 4 3 4 3 4 3 31 10 3.1
86 Did any additional data need to be collected? 3 5 4 3 3 3 3 3 4 4 35 10 3.5
87 Have any additional benefits been identified that will result from closing all or most of the gaps? 3 3 3 4 3 4 3 1 3 4 31 10 3.1
88 What is the timeframe, different stages and proceedings of the consultation process? 3 1 4 3 4 4 3 4 4 4 34 10 3.4
89 What activities of the consulting process use digital technologies? 4 3 2 4 2 3 3 4 3 5 33 10 3.3
90
Does the use of hardware security modules for encryption and key management reduce the time spent on demonstrating compliance with
privacy and data protection requirements? 3 4 3 4 3 3 4 2 5 3
34 10 3.4
91 What kinds of data will be important for addressing the issues? 4 4 3 3 4 3 4 4 1 4 34 10 3.4
92 Are you effectively using the right data? 2 3 4 4 4 4 1 3 3 3 31 10 3.1
93 How long does it take to recover your data? 4 4 3 4 3 4 1 4 2 4 33 10 3.3
94 Are there any target deadlines that are driving the process? 4 4 2 3 3 3 4 3 3 5 34 10 3.4
95 What kind of process support is needed, if any? 5 3 3 4 4 3 4 3 4 4 37 10 3.7
96
Do the objectives set for consulting engagements address governance, risk management and control processes as agreed with the client? 3 4 4 4 4 1 5 3 4 5
37 10 3.7
97 How much time does the acquisition process take for consultant services? 2 4 3 4 4 4 3 3 3 4 34 10 3.4
98
What is the most challenging aspect of encryption key management for achieving compliance with privacy and data protection requirements? 4 4 3 4 4 3 3 5 3 5
38 10 3.8
99 What roles if any do consultants play in the process to assist your organization? 4 3 3 4 4 4 5 3 3 3 36 10 3.6
100 Which processes, best practices, and technology should you use? 5 4 3 3 4 3 4 3 1 3 33 10 3.3
101 Where do data security compliance requirements most likely fail? 4 4 4 3 3 1 4 4 3 4 34 10 3.4
102 Were any designed experiments used to generate additional insight into the data analysis? 3 4 3 4 4 5 3 2 4 3 35 10 3.5
103 What better way to pick your hunting spot than with data? 5 3 2 4 4 3 4 5 2 4 36 10 3.6
104 Is the necessary data being captured and is it complete and accurate? 4 3 4 4 3 4 4 4 4 4 38 10 3.8
105 What are the criteria you will use to evaluate the process? 3 4 3 3 3 4 3 4 1 4 32 10 3.2
106 Why manage risks and opportunities? 4 3 3 3 3 4 4 3 3 4 34 10 3.4
107 What is the cost of poor quality as supported by the team’s analysis? 4 4 5 4 3 3 4 3 3 3 36 10 3.6
108 Did any value-added analysis or ‘lean thinking’ take place to identify some of the gaps shown on the ‘as is’ process map? 4 3 3 3 3 5 3 3 4 1 32 10 3.2
109 What are the revised rough estimates of the financial savings/opportunity for IT Consulting improvements? 4 4 4 3 3 4 3 4 3 4 36 10 3.6
0 0 0
SCORE 367 383 358 364 380 372 369 378 355 383 3709 1090 3.4
5 Improve Participant 1 Participant 2 Participant 3 Participant 4 Participant 5 Participant 6 Participant 7 Participant 8 Participant 9 Participant 10 Total Count Avg
1 How would each risk, if it becomes actual, affect enterprise value? 3 2 3 3 2 2 2 3 3 3 26 10 2.6
2 Are possible solutions generated and tested? 3 3 3 3 2 3 2 3 2 1 25 10 2.5
3 What were the underlying assumptions on the cost-benefit analysis? 2 2 2 2 2 2 3 4 2 3 24 10 2.4
4 How much influence do the consulted parties have on the results? 2 2 3 3 3 2 2 2 3 3 25 10 2.5
5 Who decides who can participate and how is that decided? 3 3 2 3 2 3 3 2 2 4 27 10 2.7
6 Have you used information from any sources when developing policies? 3 2 3 3 3 3 2 2 2 2 25 10 2.5
7 What is the team’s contingency plan for potential problems occurring in implementation? 5 2 2 2 2 3 5 3 1 2 27 10 2.7
8 What are the issues and how will stakeholder involvement help you make a decision? 3 2 3 5 2 2 2 2 3 2 26 10 2.6
9 Have staff members with knowledge of IT security been consulted in the evaluation team? 2 3 1 1 3 3 3 2 3 3 24 10 2.4
10 Does your organization have an ongoing, comprehensive and systematic approach to identify its risks? 2 3 3 3 5 5 2 2 2 3 30 10 3
11 Were any criteria developed to assist the team in testing and evaluating potential solutions? 5 3 2 2 3 2 2 3 3 2 27 10 2.7
12 Are there technical, functional, development consultants capable? 3 2 2 5 5 2 1 3 1 5 29 10 2.9
13 Is there a cost/benefit analysis of optimal solution(s)? 2 2 3 2 2 2 3 2 1 3 22 10 2.2
14 What is the role of technology in the risk management program? 3 3 2 2 2 1 3 3 2 4 25 10 2.5
15 What developments in computing and information technologies do many organizations use? 3 4 2 3 2 2 3 3 3 3 28 10 2.8
16 What are the items that are important to making a proper decision? 2 3 2 2 2 3 3 3 3 2 25 10 2.5
17 Are internal auditors alert to other significant risks when undertaking consulting engagements? 2 3 3 2 3 3 2 3 3 3 27 10 2.7
18 How will the team or the process owner(s) monitor the implementation plan to see that it is working as intended? 2 2 2 3 2 2 1 5 2 3 24 10 2.4
19 How can the business improve the way it manages existing risks? 2 3 3 3 2 3 2 3 2 2 25 10 2.5
20 How frequent are trace call results? 3 2 2 2 2 5 3 3 2 3 27 10 2.7
21 Which cloud technology solution will provide the optimal TCO/ROI? 3 3 3 4 2 3 2 2 2 3 27 10 2.7
22 Are it customers more risky than organization service customers? 5 3 2 3 2 3 2 1 2 3 26 10 2.6
23 What attendant changes will need to be made to ensure that the solution is successful? 2 2 5 5 3 2 2 3 2 2 28 10 2.8
24 What is the implementation plan? 2 2 2 3 2 2 3 1 2 4 23 10 2.3
25 Does a member of management evaluate each termination before it takes place? 3 2 5 1 3 2 2 3 2 3 26 10 2.6
26 Can information assets be fully protected without crypto solutions? 2 2 3 3 2 3 2 1 2 3 23 10 2.3
27 Can sustainable development and shared value be achieved with proper engagement? 2 3 2 2 3 2 3 3 2 2 24 10 2.4
28 How would it affect your business and what would be the benefits and risks? 4 3 2 3 3 3 3 2 2 2 27 10 2.7
29 How did the team generate the list of possible solutions? 2 2 2 3 2 2 3 5 2 5 28 10 2.8
30
Where policy development and its implementation involve negotiation and/or consultation with stakeholders, has significant attention been given
to matters of conflict of interest? 4 3 2 3 2 3 4 2 2 3
28 10 2.8
31 How does the board get the knowledge and experience it needs to oversee risk management? 2 2 2 3 2 1 4 2 3 3 24 10 2.4
32 Can technology improve traceability? 2 3 2 3 2 3 4 5 4 3 31 10 3.1
33 Have staff members with knowledge of IT security been consulted and included in the evaluation team? 3 5 3 2 3 2 2 2 4 3 29 10 2.9
34 What does an offshoring management capability comprise and how can organizations develop it? 3 5 3 2 4 3 4 2 4 3 33 10 3.3
35 How long before results are ready? 2 2 3 2 3 3 2 2 3 3 25 10 2.5
36 How do you improve collaboration and consultation on new technologies and the associated risks? 2 2 2 5 3 2 3 2 2 3 26 10 2.6

37 How does your organization assess the risks that it faces? 2 3 3 3 2 3 2 1 2 1 22 10 2.2
38 Have you consulted widely enough to cover every conceivable risk factor? 1 1 2 3 3 3 3 1 2 2 21 10 2.1
39 What barriers does your organization face in using new technologies for risk management? 3 2 3 3 3 3 3 3 3 3 29 10 2.9
40 How should the board structure its responsibilities for risk oversight? 3 3 2 1 2 2 1 3 2 3 22 10 2.2
41 How will the group know that the solution worked? 3 2 2 2 2 3 2 2 2 3 23 10 2.3
42 What decisions may your organization wish to consider? 3 3 2 3 3 3 2 3 3 2 27 10 2.7
43 What tools were used to tap into the creativity and encourage ‘outside the box’ thinking? 2 2 3 2 1 2 4 2 2 2 22 10 2.2
44 Is it still worthwhile to do risk management when a project is half over? 2 2 5 2 2 3 2 1 2 1 22 10 2.2
45 Are new and improved process (‘should be’) maps developed? 1 3 2 3 3 2 2 2 2 2 22 10 2.2
46
Is it clear what issues would benefit from prior international decision/consultation and which issues are already the subject of international
notification or control agreements? 4 3 4 3 2 3 3 2 2 2
28 10 2.8
47 Are the best solutions selected? 2 3 3 1 2 2 2 2 3 5 25 10 2.5
48 How are you organized to manage risk? 2 5 3 2 5 2 1 5 2 2 29 10 2.9
49 Are there any constraints (technical, political, cultural, or otherwise) that would inhibit certain solutions? 2 4 3 3 2 2 1 2 3 3 25 10 2.5
50 What error proofing will be done to address some of the discrepancies observed in the ‘as is’ process? 3 3 3 3 2 2 2 3 1 3 25 10 2.5
51 What is corporate risk management and how can it add value to a corporation? 3 3 3 2 2 5 2 2 1 4 27 10 2.7
52 Is the material under development? 2 2 2 2 2 3 2 3 3 3 24 10 2.4
53 What level of decision making is delegated to consultants? 3 1 2 3 2 2 4 2 4 3 26 10 2.6
54 How likely is it that the risk would occur if no controls were in place to mitigate the risk? 2 3 3 3 3 2 3 4 4 3 30 10 3
55 Is the optimal solution selected based on testing and analysis? 2 4 2 3 2 5 3 2 2 3 28 10 2.8
56 Are improved process (‘should be’) maps modified based on pilot data and analysis? 2 2 4 1 3 4 2 3 2 2 25 10 2.5
57 Why is it important to develop consultancy skills? 3 2 2 2 3 2 3 3 2 2 24 10 2.4
58 Are all key stakeholders consulted throughout the risk management cycle? 2 3 4 5 3 2 2 3 3 2 29 10 2.9
59 How does the solution remove the key sources of issues discovered in the analyze phase? 3 3 4 3 3 1 2 3 2 3 27 10 2.7
60 Do internal auditors address risk during consulting engagements consistently with the objectives of the engagement? 2 3 2 3 3 3 3 1 3 2 25 10 2.5
61 Does your team understand the difference between technical problems and adaptive challenges? 3 1 2 3 3 2 3 3 2 3 25 10 2.5
62 What broader trust and ethical risks can technology help you address? 2 2 2 3 1 2 3 4 3 5 27 10 2.7
63 What is IT Consulting's impact on utilizing the best solution(s)? 2 2 3 2 3 3 2 2 3 3 25 10 2.5
64 Do consultants really enable client companies to use IT solutions for business innovations? 2 3 3 2 3 3 2 3 2 3 26 10 2.6
65
Are organizations in which the bulk of revenues comes from implementing a particular product completely unbiased in defining a clients needs
and helping it select a solution? 1 3 3 3 3 3 3 3 1 3
26 10 2.6
66 What tools were used to evaluate the potential solutions? 2 5 2 3 3 3 2 2 3 4 29 10 2.9
67
Is there anything else that you would like to see new legislation or policy address regarding the aims, objectives, remit, powers and restrictions of
development corporations? 3 2 2 3 3 2 2 2 2 2
23 10 2.3
68 Has your organization followed a robust approach to developing its risk appetite? 3 2 3 3 2 2 2 3 3 3 26 10 2.6
69 Has the consultant demonstrated that it understands your organizations schedule and can meet it? 3 2 2 3 1 2 2 3 3 3 24 10 2.4
70 What measurable results are desired from it over time? 1 1 3 2 2 3 3 2 1 3 21 10 2.1
71 What does the ‘should be’ process map/design look like? 3 3 3 2 2 1 3 2 2 3 24 10 2.4
72 How can the industry instil risk sensitivity into its governance and culture? 2 2 2 3 2 2 2 3 3 5 26 10 2.6
73 How do you take it to the next level – from consultation to joint development? 2 2 3 2 3 2 3 2 3 3 25 10 2.5
74 How can technology improve your efficiency and control? 2 3 2 3 3 3 5 3 3 2 29 10 2.9
75 How will the risk response make it easier or more difficult to meet organization objectives? 3 2 3 2 3 5 3 3 2 3 29 10 2.9
76 How does your organization identify the risks that it faces? 2 2 3 2 2 3 2 3 2 2 23 10 2.3
77 Do you have a goal to minimize network based risk while maximizing the value of your network investment? 2 2 3 4 5 2 4 2 2 3 29 10 2.9
78 What makes development corporations work? 4 2 2 3 4 3 3 2 3 2 28 10 2.8
79 Does the consultant have a clear understanding of the developers goals? 3 3 3 3 2 3 2 2 3 3 27 10 2.7
80 Who decides adequate performance levels? 3 3 3 2 3 3 2 2 3 4 28 10 2.8
81 How effective is your organization at managing its top risks? 3 2 2 2 3 3 3 3 3 2 26 10 2.6
82 Was a pilot designed for the proposed solution(s)? 2 3 2 3 2 5 3 3 2 2 27 10 2.7
83 How does your organization evaluate the quality of its consulting services? 2 3 2 2 5 5 5 3 2 3 32 10 3.2
84 What are the best techniques for improving risk culture? 2 4 3 3 2 2 2 2 2 4 26 10 2.6
85
Is a solution implementation plan established, including schedule/work breakdown structure, resources, risk management plan, cost/budget, and
control plan? 2 3 2 2 2 3 2 2 1 4
23 10 2.3
86 Does your organization have technological consultant on supporting product development? 3 1 3 3 2 1 3 3 2 2 23 10 2.3
87 Is the implementation plan designed? 2 3 3 2 5 1 2 1 2 3 24 10 2.4
88 What can happen if risks are poorly communicated? 5 2 1 2 1 2 3 1 3 2 22 10 2.2
89 What communications are necessary to support the implementation of the solution? 2 2 3 3 2 2 4 1 3 2 24 10 2.4
90 Is it possible there is something you can do from a cultural standpoint to find a workable solution? 2 1 2 2 2 3 3 3 3 3 24 10 2.4
91 Is there a small-scale pilot for proposed improvement(s)? What conclusions were drawn from the outcomes of a pilot? 5 4 3 2 4 3 2 3 3 2 31 10 3.1
92 Which, if any purposes does your organization use its risk profile for? 2 3 3 2 2 2 2 3 2 2 23 10 2.3
93 What does the board do to assess its effectiveness in overseeing risk? 3 3 4 1 5 2 3 2 2 3 28 10 2.8
94 What records does your organization keep on its risks? 3 5 2 2 1 2 2 2 3 3 25 10 2.5
95 How could you, your team, or the facilitator improve your respective performances in the future? 2 3 1 2 2 3 2 3 2 3 23 10 2.3
96 Where do the development for you as a consultant happen? 3 4 2 3 1 3 5 2 4 3 30 10 3
97 Describe the design of the pilot and what tests were conducted, if any? 3 3 3 4 2 3 2 3 4 2 29 10 2.9
98 Has the board articulated its risk oversight objectives? 2 2 2 2 3 2 3 3 3 2 24 10 2.4
99 Does an understanding of risk permeate your organization and its culture? 2 2 2 2 3 3 3 3 2 3 25 10 2.5
100 How risky are the strategies it is considering, and how much risk can or should your organization take on? 3 3 3 3 3 3 3 4 3 2 30 10 3
101 How do you optimize your work flow? 3 3 3 5 2 3 3 3 2 2 29 10 2.9
102 Is a contingency plan established? 2 1 5 2 2 2 2 3 3 1 23 10 2.3
103 How does the board organize itself to oversee risk management? 3 2 3 2 4 3 3 3 1 2 26 10 2.6
104 How can a board be assured that it has the expertise to fulfil its responsibilities in risk oversight? 3 2 2 2 3 2 3 3 2 3 25 10 2.5
105 Do you have to consult if there is an immediate risk in the workplace? 3 2 2 4 3 3 5 3 3 3 31 10 3.1
106 How long before the results are ready? 3 2 3 3 2 2 3 2 2 1 23 10 2.3
107 Have you consulted with your risk champion? 3 3 4 2 4 2 2 2 2 1 25 10 2.5
108 How should trace call results be interpreted? 3 2 5 3 3 2 3 3 2 5 31 10 3.1
109 Have there been any reductions in force or sales which resulted in unoccupied space? 3 2 2 3 3 3 3 2 2 4 27 10 2.7
110 Is your level of risk management right for your organization, or is it too much or too little? 2 3 2 3 2 2 2 3 2 3 24 10 2.4
111 How effective are you at managing the risk if it were to occur? 2 3 3 1 5 3 2 3 3 2 27 10 2.7
112 What tools were most useful during the improve phase? 5 2 3 1 3 2 3 3 3 3 28 10 2.8
113 What is offshoring management capability and how do other organizations develop it? 2 3 3 3 3 3 2 2 3 5 29 10 2.9
114 How much influence do the consulted parties have on the result? 3 3 3 3 2 3 2 5 4 2 30 10 3
115 Does the business governance mitigate the security risks that can result from cloud based shadow IT? 3 3 2 3 2 3 2 1 2 1 22 10 2.2
116 Which risks should the corporation hold, and which should it mitigate or transfer? 3 3 2 3 3 4 3 3 3 3 30 10 3
117 Is pilot data collected and analyzed? 2 3 2 3 2 2 2 3 3 2 24 10 2.4
118 How capable are your organizations operational risk management technology platforms in areas? 5 2 2 3 2 3 3 3 2 2 27 10 2.7
119 Does your organization understand clearly why and how it engages with risks? 2 3 3 2 2 3 2 5 3 2 27 10 2.7
120 How do you improve accessibility? 3 3 2 2 3 3 2 2 3 3 26 10 2.6
121 What may trigger a permanent establishment risk? 2 3 5 4 2 2 2 2 3 3 28 10 2.8
122 What lessons, if any, from a pilot were incorporated into the design of the full-scale solution? 3 2 2 4 5 3 3 3 5 2 32 10 3.2
0 0 0
SCORE 319 318 322 323 319 319 317 315 300 334 3186 1220 2.6
6 Control Participant 1 Participant 2 Participant 3 Participant 4 Participant 5 Participant 6 Participant 7 Participant 8 Participant 9 Participant 10 Total Count Avg
1 Are operating procedures consistent? 1 2 4 3 1 1 2 1 2 1 18 10 1.8
2 Is the business using statistical quality control techniques? 1 2 1 2 2 4 1 2 2 2 19 10 1.9
3 Have new or revised work instructions resulted? 1 1 2 2 5 1 2 2 1 1 18 10 1.8
4 Does job training on the documented procedures need to be part of the process team’s education and training? 1 2 2 2 2 1 1 5 1 1 18 10 1.8
5 How will the process owner verify improvement in present and future sigma levels, process capabilities? 2 1 1 1 2 1 3 2 1 1 15 10 1.5
6 How will report readings be checked to effectively monitor performance? 2 1 2 2 2 2 2 2 2 2 19 10 1.9
7 Are all engineering, personal protective equipment and workplace controls in effect? 1 1 1 1 3 2 2 1 2 1 15 10 1.5
8 What is it people sometimes hold against you? 1 1 1 1 1 1 2 2 1 1 12 10 1.2
9 Is it possible to successfully plan and manage software development with minimal data? 2 2 2 1 1 2 2 2 1 1 16 10 1.6
10 Does it infringe on your organizations standards of conduct? 5 1 1 1 2 1 1 1 3 1 17 10 1.7
11 Should there be standards of practice regarding how investigations are conducted? 2 2 2 2 4 3 1 2 1 2 21 10 2.1
12 What quality tools were useful in the control phase? 5 3 2 1 4 1 1 2 3 2 24 10 2.4
13 Are there individuals or groups who will have to adjust the behaviour if particular conditions apply? 2 1 2 2 2 1 2 1 1 1 15 10 1.5
14 Is there a standardized process? 2 1 2 5 5 5 2 1 2 2 27 10 2.7
15 What is the recommended frequency of auditing? 1 1 2 1 2 1 2 3 5 1 19 10 1.9
16
Have various technical and other applicable industry standards been consulted in the process of designing, developing and displaying mobile
disclosures? 4 2 2 2 5 2 1 2 2 2
24 10 2.4
17 Who has control or influence over aspects of the work or the environment? 2 5 2 1 1 2 1 5 2 1 22 10 2.2
18 Who is the IT Consulting process owner? 4 2 1 1 1 1 1 5 5 2 23 10 2.3
19 Does/could the measure conform to international standards? 1 1 2 2 1 4 1 1 2 2 17 10 1.7
20 Can it scale as your organization grows? 1 2 2 1 2 1 2 2 1 2 16 10 1.6
21 Do you follow standards based on IT alignment or ISO standards? 1 2 2 2 1 1 2 3 4 1 19 10 1.9
22 Does the response plan contain a definite closed loop continual improvement scheme (e.g., plan-do-check-act)? 2 3 2 1 1 3 1 2 1 2 18 10 1.8
23 Does the IT Consulting performance meet the customer’s requirements? 2 2 4 3 3 2 2 1 1 1 21 10 2.1
24 What is it that you are paying consultants to monitor and evaluate? 1 1 2 2 2 1 2 2 1 4 18 10 1.8
25 What other areas of the group might benefit from the IT Consulting team’s improvements, knowledge, and learning? 2 3 1 3 1 1 1 1 1 1 15 10 1.5
26 Are new process steps, standards, and documentation ingrained into normal operations? 1 1 1 1 2 2 1 3 2 1 15 10 1.5
27 Is there an updated disaster plan in your organization? 2 1 2 2 1 1 2 2 2 2 17 10 1.7
28 Do the costing tools provide adequate information to assist with necessary budgeting of programs and plans? 2 1 1 1 4 2 1 2 4 2 20 10 2
29 Is there a consultation plan in place? 1 2 2 1 2 1 1 1 2 1 14 10 1.4
30 Does a troubleshooting guide exist or is it needed? 1 1 1 1 3 4 2 3 1 1 18 10 1.8
31 How do officers monitor the performance? 1 1 2 5 2 1 1 2 2 5 22 10 2.2
32
How are the outcomes of consultations taken into account in management arrangements, strategy development and technical activities related to
reference level and monitoring systems development? 1 3 2 1 2 1 2 1 3 1
17 10 1.7
33 How is engagement planning different for assurance versus consulting engagements? 2 2 1 3 4 2 2 4 2 1 23 10 2.3
34 Which is a tool or technique used in the plan risk responses process? 1 1 1 1 1 2 1 2 2 2 14 10 1.4
35 What are the critical parameters to watch? 1 4 2 1 2 2 2 1 2 2 19 10 1.9
36 How to support control and coordination with human and technological interfaces? 1 2 1 4 2 2 3 3 5 2 25 10 2.5
37 Is there a recommended audit plan for routine surveillance inspections of IT Consulting's gains? 2 4 1 2 2 1 5 4 1 1 23 10 2.3
38 Will any special training be provided for results interpretation? 2 1 2 2 2 5 2 2 1 1 20 10 2
39 What standards do you use in determining data security compliance? 2 2 2 3 1 4 2 2 1 2 21 10 2.1
40 What key inputs and outputs are being measured on an ongoing basis? 1 2 2 1 2 1 2 5 3 1 20 10 2
41 What is the programs plan of correction? 2 1 4 2 1 2 1 1 2 2 18 10 1.8
42 Are separate implementation standards needed for fraud investigation? 2 1 1 2 3 2 4 1 1 1 18 10 1.8
43
Is there a technician at a local store or your organization help desk that you can consult to analyze the problem or help implement the
contingency plan? 2 1 2 1 1 5 3 1 2 2
20 10 2
44 Is there a control plan in place for sustaining improvements (short and long-term)? 2 2 3 1 1 2 5 1 2 3 22 10 2.2
45 What useful information did you receive from the monitoring visit? 5 1 2 2 2 1 2 1 1 4 21 10 2.1
46
How will new or emerging customer needs/requirements be checked/communicated to orient the process toward meeting the new specifications
and continually reducing variation? 5 4 2 1 4 1 1 1 2 2
23 10 2.3
47 Is it planned to engage outside engineering consultant for engineering activities? 3 4 1 2 2 1 2 3 1 1 20 10 2
48 Will there be consultation on the plan? 2 1 1 2 1 1 2 2 2 1 15 10 1.5
49 What other systems, operations, processes, and infrastructures (hiring practices, staffing, training, incentives/rewards,
metrics/dashboards/scorecards, etc.) need updates, additions, changes, or deletions in order to facilitate knowledge transfer and improvements? 4 2 2 2 2 1 2 2 2 1
20 10 2
50 How important is it for you to have a legal plan? 5 2 1 5 2 1 2 2 1 2 23 10 2.3
51 Which is a tool or technique used in the monitor risks process? 1 3 1 1 2 2 1 1 2 1 15 10 1.5
52 What should the next improvement project be that is related to IT Consulting? 1 5 2 3 1 3 1 1 1 1 19 10 1.9
53 How do the cultures of bureaucratic departments adjust to decision making by consensus? 3 1 1 1 1 1 1 1 1 1 12 10 1.2
54 How do you plan to use the results of your stakeholder involvement process? 1 2 2 2 5 1 2 3 2 1 21 10 2.1
55 Is there documentation that will support the successful operation of the improvement? 1 2 2 1 1 3 2 2 2 2 18 10 1.8

56 Has your organization planned activities? 2 1 2 4 1 2 1 2 2 2 19 10 1.9
57 How does it affect the auditors role as a monitoring mechanism? 1 2 2 2 2 2 1 2 1 3 18 10 1.8
58 Are documented procedures clear and easy to follow for the operators? 1 2 1 1 2 2 1 1 2 1 14 10 1.4
59 What is the control/monitoring plan? 1 5 2 1 2 2 1 1 1 1 17 10 1.7
60 Has your organization incurred costs to defend against stockholder suits? 2 2 5 1 2 2 2 2 2 2 22 10 2.2
61 How does your organization use plans of action and milestones in its decision making process? 5 3 2 1 1 1 1 2 2 2 20 10 2
62 Is a response plan established and deployed? 2 3 2 3 2 1 4 4 1 1 23 10 2.3
63 Are stakeholders consulted on the audit plan? 2 2 2 2 2 2 2 1 2 2 19 10 1.9
64 How do you help employees whose performance is starting to slip before it gets out of control? 1 1 1 1 2 2 2 5 2 2 19 10 1.9
65 Who is better to assist you with a strategic planning initiative than a well qualified technical consultant? 1 2 4 2 5 2 2 2 2 4 26 10 2.6
66 Is a response plan in place for when the input, process, or output measures indicate an ‘out-of-control’ condition? 1 1 1 1 2 2 1 2 1 1 13 10 1.3
67 Is it possible to get a copy of the current plan? 2 5 1 1 1 2 2 3 2 1 20 10 2
68 How do you implement and monitor consultative procedures? 2 1 2 2 2 2 4 1 2 1 19 10 1.9
69 What role do conservation practice standards play? 1 2 3 1 2 3 2 1 1 2 18 10 1.8
70 Has the improved process and its steps been standardized? 1 1 2 1 1 1 3 5 2 1 18 10 1.8
71 Which are addressed in your organizations emergency response/crisis communication plan? 1 2 1 1 1 1 1 2 1 5 16 10 1.6
72
What policies are in effect to control the workload as it relates to the number of clients serviced by each private markets investments consultant
or account manager? 2 1 3 5 2 1 1 2 1 2
20 10 2
73 How will input, process, and output variables be checked to detect for sub-optimal conditions? 5 5 2 1 2 1 2 1 2 1 22 10 2.2
74 Are consulting engagements that have been accepted included in the risk based plan? 2 1 1 2 1 2 2 2 5 2 20 10 2
75 What are the standard rates for your technical architects, consultants and developers? 1 2 1 1 1 3 1 2 1 2 15 10 1.5
76 Is the product based on industry standards or is it proprietary? 1 1 2 1 2 2 3 4 2 2 20 10 2
77 What should be the standards and key features for the next generation of tools? 2 1 2 2 2 4 2 2 1 2 20 10 2
78 How will the process owner and team be able to hold the gains? 2 1 1 1 2 2 2 2 2 1 16 10 1.6
79 What is a strategic plan and why is it needed? 1 1 2 1 2 2 1 2 1 2 15 10 1.5
80 Is there a documented and implemented monitoring plan? 2 2 4 1 5 2 1 3 4 2 26 10 2.6
81 Is knowledge gained on process shared and institutionalized? 2 1 2 2 2 1 1 1 1 1 14 10 1.4
82
How will the day-to-day responsibilities for monitoring and continual improvement be transferred from the improvement team to the process
owner? 1 1 2 1 5 2 5 4 2 2
25 10 2.5
83 Are suggested corrective/restorative actions indicated on the response plan for known causes to problems that might surface? 1 1 2 1 1 3 2 1 1 2 15 10 1.5
84 Does the internal audit activity monitor the results of consulting engagements as agreed with the client? 2 2 2 1 2 4 2 3 1 2 21 10 2.1
85 Is it aligned with the business and can it help you compete against new competitors? 1 1 1 2 2 2 2 1 2 1 15 10 1.5
86 Who will follow up the case, and what is the timescale? 2 3 2 1 1 3 2 2 1 2 19 10 1.9
87 Is there a transfer of ownership and knowledge to process owner and process team tasked with the responsibilities. 4 2 5 4 1 2 1 1 2 2 24 10 2.4
88 Is reporting being used or needed? 1 4 2 1 1 1 5 1 1 2 19 10 1.9
89 Is new knowledge gained imbedded in the response plan? 3 1 2 1 1 2 1 2 1 2 16 10 1.6
90 How do you maintain and affirm values inherent in the innovation during scale up process? 2 2 1 2 2 1 2 1 1 1 15 10 1.5
91 Where do planned maintenance and inventory management fit? 1 1 2 2 2 1 2 3 5 2 21 10 2.1
92 Is the evacuation plan posted and can staff demonstrate knowledge of the plan? 1 2 2 2 1 2 2 2 1 2 17 10 1.7
93 Are there documented procedures? 1 2 2 1 1 2 2 3 1 2 17 10 1.7
94 How does your organizations performance compare with its plan and budgets? 2 2 2 4 2 2 2 2 1 2 21 10 2.1
95 How do you control the choice of technical consultants in a project organization? 1 2 1 1 3 3 1 4 2 2 20 10 2
96 How might the group capture best practices and lessons learned so as to leverage improvements? 5 1 1 5 2 2 5 2 2 1 26 10 2.6
97 Does the service promote practices consistent with high ethical standards? 5 1 1 1 4 2 2 2 2 4 24 10 2.4
0 0 0
SCORE 188 184 180 174 199 186 184 204 177 167 1843 970 1.9
7 Sustain Participant 1 Participant 2 Participant 3 Participant 4 Participant 5 Participant 6 Participant 7 Participant 8 Participant 9 Participant 10 Total Count Avg
1 What is an excluded organization declaration? 1 4 5 5 1 1 1 1 1 1 21 10 2.1
2 What does it take for the system to be successful? 1 1 1 1 1 3 1 5 1 1 16 10 1.6
3 Is it fair to assume a normal distribution of the number of procedures? 1 1 1 1 1 4 2 1 1 3 16 10 1.6
4 Do you have specific feedback on the testing and release management strategy? 1 1 1 1 1 1 2 1 1 2 12 10 1.2
5 Is there a note for each service? 1 1 1 1 1 4 2 1 1 1 14 10 1.4
6 Why do new technologies complement skills? 2 1 1 1 1 1 1 1 1 1 11 10 1.1
7 What is the time taken to respond to an online consultation? 1 1 1 3 4 1 1 1 1 4 18 10 1.8
8 Is it really clear which type of service is assurance versus consulting? 1 5 1 1 1 1 1 1 1 1 14 10 1.4
9 What is the economic value of nature? 1 1 1 1 1 1 1 1 1 1 10 10 1
10 Did your organization enter into any new leases or renegotiate any existing leases during the year? 4 1 1 1 1 1 1 1 1 1 13 10 1.3
11 What is the best way to obtain information about voluntary cleanup programs? 1 1 1 1 1 1 2 1 1 1 11 10 1.1
12 How do you find high quality consulting services? 1 1 1 5 3 1 4 1 1 1 19 10 1.9
13 How does it differ from media asset management? 1 1 1 1 1 1 3 1 1 1 12 10 1.2
14 Does your organization post balances due to customers or simply receive payments? 1 1 1 1 1 1 2 2 1 1 12 10 1.2
15 What other information could be useful? 1 1 1 1 1 1 1 1 1 3 12 10 1.2
16 Did your organization make a profit or did it lose money? 1 1 1 1 1 1 1 1 1 1 10 10 1
17 How is a programs regulatory history established? 1 1 1 3 1 1 1 1 1 1 12 10 1.2
18 What is the IT Consulting business? 1 1 1 1 1 1 1 1 3 1 12 10 1.2
19 Can an internal audit function only provide consulting services? 1 3 2 1 1 1 1 1 2 1 14 10 1.4
20 What do you have to do to make it work for the remaining staff? 1 1 1 5 1 1 1 1 1 2 15 10 1.5
21 How often does your organization review the access granted to its users? 2 1 1 1 1 1 5 1 1 1 15 10 1.5
22 Does your organization handle transactions currently? 1 1 1 1 1 1 1 1 3 1 12 10 1.2
23 Is it a flat organization or hierarchical? 1 4 2 1 1 1 5 1 1 5 22 10 2.2
24 Will you still be able to get help from your business consulting partners? 1 1 1 1 5 2 1 1 1 1 15 10 1.5
25 What is your IT organizations cloud strategy? 1 1 1 2 1 1 1 1 3 1 13 10 1.3
26 Have you actually formed a true team, or is it still a collection of individuals? 1 1 1 1 1 1 2 4 1 1 14 10 1.4
27 Does it constitute a large or a small proportion of your consulting/facilitation work? 1 1 1 1 1 1 2 4 4 1 17 10 1.7
28 Are senior technical personnel available for same day consultation? 5 1 1 1 3 4 1 1 5 1 23 10 2.3
29 How many hours has the online system been inaccessible in the last six months? 1 1 1 1 5 1 4 1 1 1 17 10 1.7
30 How will the individual foundation staff member receiving the information apply it in the work? 1 1 4 1 1 1 1 1 1 4 16 10 1.6
31 Is it possible to create, engineer a culture of high performance within a shared services center? 2 1 1 1 1 1 4 3 1 1 16 10 1.6
32 Should there be transition arrangements in place to ensure that core funding to any organization is initially protected? 1 5 1 5 1 1 1 5 1 1 22 10 2.2
33 What is the products economic value to the customer how much money does it save? 2 4 1 1 5 1 1 1 1 1 18 10 1.8
34 What effect will it have on the future administration of the contract? 1 1 1 3 1 5 1 1 4 1 19 10 1.9
35 Do employers have access to the seed funding? 1 1 1 1 3 2 1 1 1 1 13 10 1.3
36 What is the service strategy including information technology and collaboration? 5 2 1 1 2 1 1 4 1 1 19 10 1.9
37 What works well with your current communication strategies and tools, and why? 1 1 1 1 1 1 1 1 2 1 11 10 1.1
38 Do you have what it takes to own/manage a small business? 1 2 3 4 1 1 1 1 5 1 20 10 2
39 Will someone work with you to recruit employers? 1 1 3 1 1 2 1 5 1 1 17 10 1.7
40 Where does the consultant spend the most time? 2 1 1 1 1 3 1 1 1 1 13 10 1.3
41 What will be the primary technology? 1 4 1 1 1 1 1 1 1 1 13 10 1.3
42 Do you use it during the consultation? 1 2 3 1 1 5 1 1 1 1 17 10 1.7
43 Does it take extra time and initiative on the part of the salespeople? 3 1 1 1 1 1 1 3 1 1 14 10 1.4
44 How could an entity designate layers of hedged items in practice? 1 2 5 1 1 1 1 1 1 4 18 10 1.8
45 Do you see real time information? 4 1 1 1 1 1 5 1 1 5 21 10 2.1
46 What is it about you and your experience that informs your professional judgment? 5 1 1 1 1 1 1 5 1 1 18 10 1.8
47 Is staff aware of the primary and secondary exits from the facility? 3 1 2 1 1 1 1 1 1 3 15 10 1.5
48 Are you a consultant or a practitioner? 1 1 1 1 1 1 1 4 1 1 13 10 1.3
49 Should you have an engineering organization on board as a consultant? 1 1 1 1 5 1 1 1 1 1 14 10 1.4
50 Is that fixed total price or fixed hourly rate prices for consultancy and so forth? 1 1 1 1 1 1 2 1 1 1 11 10 1.1
51 Does your organization provide an earnings allowance? 1 1 1 1 1 2 1 1 1 1 11 10 1.1
52 What information is available online? 1 3 4 1 1 1 1 1 1 3 17 10 1.7
53 What is important for deployment operation? 1 1 1 1 1 1 3 1 1 1 12 10 1.2
54 Will it be effective when contract performed? 1 1 3 1 1 1 1 1 3 1 14 10 1.4
55 What action is your organization considering? 1 1 5 1 1 1 1 1 1 1 14 10 1.4
56 What approach should your organization take to establish its foreign investment and manage the ongoing operations? 1 3 1 1 1 1 4 3 4 1 20 10 2
57 What is a cooperating organization? 1 1 2 1 1 1 1 4 1 1 14 10 1.4
58 What is it like working on your own? 1 1 1 1 4 1 1 1 3 1 15 10 1.5
59 Has your organization had to make investment in IT hardware and/or software? 1 1 1 1 2 4 1 1 1 1 14 10 1.4
60 Is it different for external vendors & consultants? 1 3 4 1 3 1 1 2 3 1 20 10 2
61 How is consultation and trouble shooting provided? 1 1 1 1 5 2 1 1 4 1 18 10 1.8
62 Are you responding as an individual or representing the views of your organization? 1 1 5 1 1 1 1 3 1 1 16 10 1.6
63 What are the benefits of effective communication through consultation? 1 1 1 1 1 3 3 2 1 1 15 10 1.5
64 How can it be done with alacrity and without consultation? 1 1 1 1 1 2 1 2 1 1 12 10 1.2
65 Do you ever have consultants manage consultants? 1 4 1 1 5 1 1 5 1 1 21 10 2.1
66 Which payment networks are used? 1 1 1 1 1 1 5 1 1 1 14 10 1.4
67 Is it possible to know which consultancy organization worked for which product? 1 1 1 1 1 1 1 2 1 1 11 10 1.1
68 Why does your organization outsource some of its IT staff functions to IT Consultancy firms? 3 1 1 5 1 1 1 1 3 1 18 10 1.8
69 Why is it launching a new consultation? 1 1 1 1 1 1 1 4 1 1 13 10 1.3
70 Is it responsive to policy levers within a meaningful timeframe? 1 1 1 1 1 1 1 1 1 1 10 10 1
71 How easy was it for you to include the PCI in the consultation? 1 1 4 1 5 1 1 1 1 1 17 10 1.7
72 Is the project worth your long term commitment? 1 1 1 1 1 1 1 1 1 1 10 10 1
73 Does your organization provide online cash management services? 1 2 2 1 1 1 1 3 3 1 16 10 1.6
74 What are unexpected ways your organization can apply its strengths to ESG challenges? 1 1 3 1 1 1 1 1 1 1 12 10 1.2
75 Is it necessary to have an independent consultant present during the observation? 1 1 1 1 3 1 1 5 1 1 16 10 1.6
76 Have all the relevant project stakeholders been consulted and updated on the progress? 5 4 1 4 1 4 5 1 1 1 27 10 2.7
77 Will it make your dumb products and services smart? 1 1 1 1 1 1 1 1 1 1 10 10 1
78 Do you have specific feedback on the migration and implementation approach? 1 1 1 1 5 1 1 4 5 1 21 10 2.1
79 What distance technology platform will be utilized? 3 1 5 1 4 4 1 1 1 3 24 10 2.4
80 What procedures will be used to ensure accurate and timely collection of fees? 1 1 1 1 3 1 1 1 1 1 12 10 1.2
81 What is it like to be a human being in the digital era and navigate through time and space? 1 4 1 1 1 1 1 1 1 1 13 10 1.3
82 How do you leverage digital technologies? 1 1 4 5 1 1 1 1 1 1 17 10 1.7
83 Will you use consultants for general business, technology, marketing, and other functions? 1 2 1 1 1 1 1 1 1 3 13 10 1.3
84 What are your procedures for paperwork flow? 1 1 1 1 1 1 1 1 5 1 14 10 1.4
85 How much time should be spent considering a particular item? 1 1 1 1 4 1 1 1 1 2 14 10 1.4
86 How does the equity finance work? 1 1 1 1 1 1 1 1 1 4 13 10 1.3
87 What is the key to successful transformation? 1 2 1 2 2 1 1 1 1 1 13 10 1.3
88 What is your organizations policy on discrepancies? 1 1 3 1 1 1 5 1 1 1 16 10 1.6
89 How long is a consultation period? 1 1 1 1 1 1 1 2 1 3 13 10 1.3
90 Do the various units of your organization do it? 1 1 2 1 1 1 1 1 1 1 11 10 1.1
91 Have key stakeholders been consulted? 1 1 1 1 1 1 1 4 1 1 13 10 1.3
92 Has the purpose of consultation been clarified? 1 1 1 1 1 1 1 1 3 1 12 10 1.2
93 Is the area too saturated or can it sustain another branch? 3 1 1 1 1 1 1 1 5 1 16 10 1.6
94 What is new in in supply chain track and trace technology? 5 1 1 1 5 5 1 1 1 5 26 10 2.6
95 How many of the current initiatives will survive more difficult times? 3 1 1 1 2 1 5 1 1 1 17 10 1.7
96 Are teams achievable in your organization? 1 2 4 1 1 1 1 1 1 1 14 10 1.4
97 Does it save time/provide more appointments? 1 1 1 1 1 1 1 5 1 1 14 10 1.4
98 How do other organizations succeed in gaining traction with it? 1 1 3 3 1 1 1 1 1 4 17 10 1.7
99 Who will you involve in regulatory consultation? 1 1 1 2 1 1 1 1 3 1 13 10 1.3
100 Why is the management of severe acute malnutrition a key intervention in emergencies? 1 4 1 5 1 1 3 3 1 1 21 10 2.1
101 How many consultants does it take to fit a regression? 4 1 1 1 1 1 1 1 1 1 13 10 1.3
102 What is the time frame for technical consultation when a program is moving? 1 5 1 1 1 1 3 1 1 1 16 10 1.6
103 How long will it take to conduct field work? 1 1 1 4 1 1 1 1 1 1 13 10 1.3
104 Does it constitute a large or a small proportion of your consulting work? 1 1 1 1 1 1 1 1 5 4 17 10 1.7
105 How will technology change within the warehouse? 1 1 1 1 1 1 1 1 1 1 10 10 1
106 Is the subconscious relevant in management and organizations? 1 5 1 5 1 1 1 4 1 1 21 10 2.1
107 Why consult with small business? 1 2 5 1 3 1 4 5 1 3 26 10 2.6

108 Does your organization provide positive pay? 1 1 1 1 1 1 1 1 1 1 10 10 1
109 What are the ways for financing of business? 1 1 1 1 1 1 1 5 1 1 14 10 1.4
110 What does it take to be a good consultant? 1 1 1 1 1 1 1 1 1 1 10 10 1
111 Are professionals ready to adopt technologies that may disrupt the own markets in the short term? 1 2 1 1 5 1 1 1 1 1 15 10 1.5
112 Is the program making timely efforts to correct the violation? 1 1 1 2 2 1 1 1 1 1 12 10 1.2
113 Should rmnh be better included as part of the response to rapid onset emergencies? 1 1 1 1 4 1 1 1 4 1 16 10 1.6
114 Which technologies should you deploy? 1 1 1 1 1 5 1 1 1 1 14 10 1.4
115 How long has it been since you launched the fare payment system? 1 1 1 1 1 2 1 1 1 1 11 10 1.1
116 What technology information security safeguards does your organization currently have in place? 1 1 3 1 1 1 5 1 4 3 21 10 2.1
117
How can the internal audit function demonstrate that the assurance engagements it has performed have added value to your organization? 2 1 1 1 1 1 1 1 1 1
11 10 1.1
118 Has your organization performed as expected and achieved its target? 1 1 1 5 1 1 1 1 1 1 14 10 1.4
119 Are legal functions harnessing the power of innovative technologies as an enabler to create value? 1 1 1 1 1 1 3 1 5 1 16 10 1.6
120 Will the teller and clearing system verify check status before accepting checks? 2 1 1 1 1 1 1 1 1 1 11 10 1.1
121 What release criteria does your organization have for its products with regard to security? 1 4 1 5 4 3 1 1 4 1 25 10 2.5
122 Who are the beneficiaries of consultancy? 4 2 1 1 1 1 5 1 1 1 18 10 1.8
123 Is fraud investigation an assurance service? 1 2 2 1 1 1 1 5 4 1 19 10 1.9
124 How should the consultation arrangements be reviewed? 1 1 1 4 1 1 1 2 1 1 14 10 1.4
125 Is the strategy appropriate for the enterprise considering its resources and capabilities? 1 1 1 1 1 1 1 1 2 1 11 10 1.1
126 How can business grow through the use of technology? 1 1 2 1 3 1 1 1 5 1 17 10 1.7
127 How does a visitor react to the information and graphics you provide? 1 4 1 3 1 1 1 1 1 1 15 10 1.5
128 Why is addressing micronutrient deficiencies key in emergencies? 2 1 1 5 1 1 1 3 1 1 17 10 1.7
129 What is the typical turnaround time for submittal of an invoice until it is marked paid? 1 1 1 4 1 1 4 1 1 1 16 10 1.6
130 How can cutting edge technology enhance humans of the future? 1 1 5 1 5 1 1 1 1 5 22 10 2.2
131 Does your organization use fees or compensating balances? 1 1 1 1 1 1 1 2 1 1 11 10 1.1
132 Do it yourself or hire consultants? 1 1 1 1 1 1 1 1 1 1 10 10 1
133 What is it about projects that solicited higher scores? 1 5 1 1 1 1 5 4 1 1 21 10 2.1
134 How do you respond to an online consultation? 1 1 1 1 1 1 1 1 1 1 10 10 1
135 Who are the key external stakeholders? 1 1 1 1 3 1 1 1 1 1 12 10 1.2
136 What access to consultation will researchers have? 2 1 3 1 1 4 1 3 1 5 22 10 2.2
137 What is it that the project is trying to accomplish, and why? 1 4 1 1 1 1 1 1 1 2 14 10 1.4
138 What does it take to be ready to hire a communication consultant? 1 1 1 1 1 2 1 1 1 1 11 10 1.1
139 Did the consultation strategy work? 1 5 1 1 1 1 3 1 1 1 16 10 1.6
140 Is the program being repeatedly cited for the same violation? 1 1 4 1 4 4 1 1 1 1 19 10 1.9
141 What areas of a program are rated? 1 1 1 1 1 1 2 1 1 1 11 10 1.1
142 Is your practice running at its peak performance? 1 1 1 1 1 1 1 1 1 1 10 10 1
143 Why is it so hard to actually achieve what the software industry and many consulting companies have been advertising for years? 1 5 2 1 1 5 2 1 1 1 20 10 2
144 Does it involve a thirdparty consultation, or the customers can do it by themselves? 1 1 1 1 1 1 1 1 2 1 11 10 1.1
145 What other interests should participate? 1 1 1 1 3 1 1 1 1 1 12 10 1.2
146 Why use a consultant instead of a vendor? 1 1 3 1 1 1 1 1 1 1 12 10 1.2
147 What happened to previous consultations? 4 1 1 2 1 1 5 1 1 1 18 10 1.8
148 Did it hire any outside consultants of any kind? 3 5 1 1 1 1 1 1 5 1 20 10 2
149 What emerged from the consultation? 1 4 1 4 1 1 3 1 4 1 21 10 2.1
150 What has been your experience working in teams? 1 3 4 5 1 1 1 1 1 1 19 10 1.9
151 How professional was the consultant? 4 1 3 1 3 5 1 1 1 1 21 10 2.1
152 What happens when a program moves? 1 3 1 1 1 1 1 1 1 1 12 10 1.2
153 Does it matter which consultant you ask for advice? 1 1 5 1 1 1 1 1 1 3 16 10 1.6
154 How does technology help or inspire you? 1 4 1 2 5 1 1 1 1 1 18 10 1.8
155
How strong are your steering mechanisms for managing the sales force so that it can execute more nuanced, multistep pricing strategies? 1 1 3 1 1 1 5 1 1 1
16 10 1.6
156 Are the parties working well together, or is one being disruptive? 1 1 1 1 1 1 1 1 3 2 13 10 1.3
157 Is compliance a standing board agenda item? 1 1 1 1 1 1 3 1 1 1 12 10 1.2
158 Should internal audit provide assurance to parties outside your organization? 1 1 1 1 1 1 5 1 1 1 14 10 1.4
159 Why do other organizations become multinational? 1 1 1 5 2 5 1 1 1 1 19 10 1.9
160 Is the no strategy strategy successful? 1 1 1 1 1 3 2 1 4 5 20 10 2
161 Did you build an adequate system? 3 1 1 1 1 1 1 1 5 2 17 10 1.7
162 Is it in line with organization policy? 1 1 1 1 1 4 1 1 1 1 13 10 1.3
163 What can be determined from the efforts to consult consumers? 3 1 1 1 1 1 1 1 1 1 12 10 1.2
164 Has the business clearly allocated responsibility concerning sales contacts among its employees? 1 1 1 1 1 1 1 4 1 1 13 10 1.3
165 Do you have one or more consultation arrangements in place after consultation with your workers? 1 1 1 1 3 1 2 1 1 1 13 10 1.3
166 What policy may be adopted for initial formation of industry body for cloud services? 1 1 1 1 1 1 1 1 1 1 10 10 1
167 What influences your investment in advanced technologies? 1 1 1 4 1 1 1 1 3 1 15 10 1.5
168 What is your timeframe and how flexible are the deadlines? 1 4 1 2 1 1 1 1 2 1 15 10 1.5
169 How do you believe that clients of your organization perceive its brand? 5 2 1 5 1 5 2 1 1 1 24 10 2.4
170 Does the business have the potential to steal market share from its competitors? 1 1 2 1 1 1 3 1 1 1 13 10 1.3
171 How is its consistency of the program with other policy instruments? 1 3 1 1 1 1 1 1 1 1 12 10 1.2
172 How does your policy accommodate and affect small business? 1 1 3 3 1 1 1 1 1 1 14 10 1.4
173 Which workers will be involved in the activity? 1 1 1 1 1 3 1 5 1 2 17 10 1.7
174 Which are the biggest noticeable trends in the field of procuring technical consulting services? 1 1 1 3 4 5 1 1 1 1 19 10 1.9
175 Has the local organization been consulted and is it willing to take on the ongoing management and maintenance of the asset? 1 1 3 1 1 4 1 1 5 1 19 10 1.9
176 When conducting an audit, how many items should you review? 1 5 1 1 1 1 1 1 1 1 14 10 1.4
177 Do you work with evidence based guidelines already? 2 3 1 4 1 1 1 1 1 1 16 10 1.6
178 Which technologies are growers investing in? 1 1 5 1 1 1 1 2 1 1 15 10 1.5
179 How can the mediator be accountable to all when under contract with your organization? 3 1 1 1 1 1 5 1 1 1 16 10 1.6
180 Why is the industry growing so slowly, and what should your client do about it? 1 1 1 1 1 1 1 1 1 2 11 10 1.1
181 What is the stakeholders track record? 1 1 1 1 1 2 1 2 5 1 16 10 1.6
182 Have you ever had client/account holder information compromised? 1 1 1 1 1 3 1 1 1 1 12 10 1.2
183 Are legal teams harnessing the power of innovative technologies as an enabler to create value? 1 1 1 1 1 1 1 1 1 1 10 10 1
184 What makes it different to anything else in that area of the market? 1 1 1 1 1 1 1 1 1 1 10 10 1
185 How does your security team engage? 1 1 1 1 1 1 2 1 1 5 15 10 1.5
186 What value can the network add to its members? 1 5 1 1 1 1 1 3 1 1 16 10 1.6
187 How do suppliers benefit from information technology use in supply chain relationships? 1 1 1 1 1 1 1 1 1 2 11 10 1.1
188 Do you agree with the suggested approach regarding information security? 1 1 1 1 1 1 1 1 3 1 12 10 1.2
189 How do budget request and management work? 1 1 1 1 1 1 1 1 1 1 10 10 1
190 How can check records be deleted by your organization, if necessary? 1 1 1 1 1 4 2 1 1 1 14 10 1.4
191 Is your organization able to warehouse payment orders? 1 1 3 2 1 4 1 1 5 1 20 10 2
192 Has a flexible and multi channel approach that combines a range of consultation tools been used? 1 1 1 1 1 1 3 4 1 1 15 10 1.5
193 What do you and your IT manager or consultant do about it? 5 1 4 1 1 1 1 1 1 1 17 10 1.7
194 How interested are you in technologies? 1 1 1 1 1 1 5 1 1 1 14 10 1.4
195 Why is it important to clarify the basic concepts of information systems? 1 4 1 1 1 1 1 1 1 1 13 10 1.3
196 Does the way you procure technical consultancy services differ depending on the project type? 3 1 1 1 1 1 1 1 2 4 16 10 1.6
197 Is the platform accessible to all? 1 1 1 1 1 1 1 1 1 4 13 10 1.3
198 What is spice and how do you access it? 1 1 1 1 1 1 1 1 5 1 14 10 1.4
199 What does your organization consider its strategic advantage? 3 1 1 1 5 1 1 5 1 1 20 10 2
200 Does your organization provide full online reconciliation services? 1 3 1 4 1 2 1 2 1 1 17 10 1.7
201 When is a consultation necessary? 1 1 1 1 1 1 1 3 1 1 12 10 1.2
202 How much evidence can each organization provide beyond the common metrics? 3 1 1 1 1 1 4 1 1 1 15 10 1.5
203 Is a pmo the ultimate it project management panacea? 1 1 1 1 2 1 1 1 1 1 11 10 1.1
204 Is it a match for your organization? 1 1 1 1 2 1 1 1 1 2 12 10 1.2
205 What is the biggest challenge you have faced as a consultant? 1 1 1 1 1 1 4 1 1 3 15 10 1.5
206 How can vendors and consultants help you achieve cultural buy in from your organization as a whole? 2 1 1 1 1 5 1 1 1 2 16 10 1.6
207 How do you ensure consultant accountability? 3 1 1 1 1 3 1 1 5 1 18 10 1.8
208 When is it time to consult a financial advisor? 1 2 1 4 1 1 1 1 5 3 20 10 2
209 Should it acquire the new organization? 5 1 1 1 1 1 1 4 1 1 17 10 1.7
210 Has the consultant effectively shared knowledge and tools with the client organization and its staff? 1 1 4 5 3 1 1 1 1 1 19 10 1.9
211 Is pricing limited to the price entered on the line items? 1 1 1 1 1 1 1 1 1 1 10 10 1
212 How will your organization use its superior technology to drive profitability? 5 1 1 4 1 1 1 1 1 1 17 10 1.7
213 Why is ort/zinc key in emergencies? 1 1 1 1 4 1 1 1 3 5 19 10 1.9
214 What sets some consultants apart? 1 4 1 1 1 3 1 1 1 1 15 10 1.5
215 Are incentives commonly used when procuring technical consultancy services? 1 1 1 1 1 1 1 1 1 1 10 10 1
216 Did your organization incur retainer fees? 1 1 1 1 2 1 4 1 1 3 16 10 1.6
217 How well organized are you and other parties to participate effectively? 1 1 1 1 5 2 3 1 1 1 17 10 1.7
218 Why is addressing moderate acute malnutrition key in emergencies? 1 1 1 4 1 1 1 1 2 1 14 10 1.4
219 When are consultations conducted? 1 3 1 1 1 1 1 1 1 1 12 10 1.2
220 What should you be asking small business? 1 5 1 1 1 1 1 1 1 1 14 10 1.4
221 How efficiently does the system perform its support tasks? 2 1 3 1 1 1 2 1 1 3 16 10 1.6
222 Why hire a technical consultant? 1 1 1 1 1 1 1 1 1 1 10 10 1
223 When is the implementation going to start? 1 4 1 1 1 1 1 1 1 1 13 10 1.3
224 How can information help your organization attain its vision? 1 1 5 1 1 1 3 1 1 1 16 10 1.6
225 Is it possible to get billable consultants to enter the time daily? 1 1 1 1 1 1 1 4 1 4 16 10 1.6
226 What is the turnaround time for responding? 1 1 1 5 5 2 1 4 2 1 23 10 2.3
227 How has it helped your department? 1 1 1 4 1 1 1 1 1 1 13 10 1.3
228 Does your organization provide lockbox services? 1 4 1 1 1 1 1 5 1 1 17 10 1.7
229 How do you design your workflow? 1 1 1 1 1 5 1 1 1 1 14 10 1.4
230 How much are the worlds ecosystems worth? 5 1 1 2 1 1 5 1 1 1 19 10 1.9
231 When your policies are finally implemented which groups are most likely to benefit? 1 5 3 1 1 2 1 1 1 1 17 10 1.7
232 Can a forecast transaction in an entitys own shares be designated as the hedged item? 1 1 1 1 1 1 3 1 1 1 12 10 1.2
233 Does your organization provide write once technology for storing audit trails and security logs? 1 1 2 1 1 1 1 1 1 1 11 10 1.1
234 How will you assist your clients with technical difficulties that may arise during a consultation? 1 1 1 4 1 1 1 1 1 1 13 10 1.3
235 How should it manage its relationship with its customers, suppliers, and other business partners? 3 1 1 1 1 1 1 5 1 1 16 10 1.6
236 Has the consultation session been timely? 1 3 1 1 1 1 1 1 1 1 12 10 1.2
237 Are proper confined space procedures / techniques being used? 5 1 1 1 1 1 1 1 1 2 15 10 1.5
238 Why does using the feel, felt, found technique work? 2 1 4 1 1 1 5 1 1 1 18 10 1.8
239 What are the reasons for a prolonged hatching time? 1 1 1 1 4 1 3 1 1 1 15 10 1.5
240 Are there limits to how far an internal audit function can go in determining the balance? 1 1 1 2 1 1 1 1 2 1 12 10 1.2
241 Where does the consultation take place? 5 1 1 1 1 1 1 4 1 1 17 10 1.7
242 How easy was it to include the PCI in the consultation? 1 4 5 5 1 1 1 1 1 2 22 10 2.2
243 Can your organization provide zero balance accounts that will sweep into a single primary account? 1 1 5 1 1 1 5 5 1 1 22 10 2.2
244 Does the business have a clear positioning of its products and services? 1 1 3 1 1 5 1 1 1 5 20 10 2
245 Is the resource investment worth it? 1 5 1 1 1 1 1 1 1 3 16 10 1.6
246 Do beneficiaries have to pay fees for the services? 1 1 1 1 1 1 1 1 1 1 10 10 1
247 What does your consultation address? 1 1 2 5 1 1 1 1 1 1 15 10 1.5
248 Will it confirm a traditional business as usual consultation scenario? 1 1 3 1 1 1 5 1 1 1 16 10 1.6
249 Did you make use of consulting services? 5 1 1 1 1 1 1 1 1 1 14 10 1.4
250 Where does the expertise reside, with your organization or with the consultant? 1 1 1 3 1 1 1 1 1 1 12 10 1.2
251 Can the technology be easily integrated in your activity? 1 1 1 1 1 1 1 1 1 1 10 10 1
252 Have you consulted with your IT department for the suggestions? 1 1 1 1 1 1 1 3 1 1 12 10 1.2
253 What is effective consultation with other duty holders? 3 1 1 1 1 2 1 1 1 1 13 10 1.3
254 How are mnd programs implemented? 1 1 1 1 1 1 1 1 1 1 10 10 1
255 When do you have access to technical assistance? 1 4 1 3 1 1 1 2 1 1 16 10 1.6
256 What types of services were reviewed? 1 5 5 1 2 1 1 1 1 1 19 10 1.9
257 Why is it important or relevant to the business? 1 1 3 3 2 1 1 1 1 5 19 10 1.9
258 How do you determine if an activity adds value? 1 1 2 1 1 1 3 4 1 1 16 10 1.6
259 How do you rate the technical competence of the consultant? 1 1 5 1 1 1 1 1 1 1 14 10 1.4
260 Is your it enterprise cloud first in its approach? 1 1 5 3 1 1 1 1 1 1 16 10 1.6
261 What experience does your organization have with working with researchers who are utilizing the cloud? 3 4 1 1 1 1 1 1 1 1 15 10 1.5
262 Who should send consultation letters and conduct consultation? 4 1 1 2 1 1 1 1 1 1 14 10 1.4
263 How do you take some precautions without having to spend that much of money on special hardware, software and consultants? 1 1 1 5 1 1 1 1 1 1 14 10 1.4

IT Consulting - Implementation Toolkit

IT Consulting - Implementation Toolkit

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