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Jobtrain.co.uk
Talent Acquisition and
your technology
How to make it work for you!
Can TA and tech ever
be friends?
Trust, understanding, communication, teamwork and support
What are we going to cover today?
How tech fits into a resourcing strategy and
how to realise its full potential
Measuring...
How TA tech fits into a
resourcing strategy and how to
realise its full potential
Too many
candidates
Struggling to
find talent
Lots of
candidates AND
attrition
Reactive
What are your specific challenges?...
Too many
candidates
Reactive
Struggling to
find talent
Lots of
candidates AND
attrition
Model – focus on attraction
• Poor quality candidates
• Roles unfilled
• Hiring Manager dissatisfaction
• Impact on busine...
Auto Testing
Intervention
Model – focus on screening and assessment
• TA resource spent identifying and separating
quality...
How to measure the real RoI of
Recruitment Technology
Strategic RoI of performing TA + Tech
using plans and pipelines = reduced
business cost of ‘empty chairs’
= more diverse n...
We stop when they start
Strategic RoI of performing TA + Tech
Cost centre
4
Proactive
Reactive
Risk
Control & visibility
Trusted Advisor
Profit enabler
1
2
3
TA maturity – tech should ...
How to procure the right
solution with confidence
Finding suppliers
Similar customers / sector experience
Use your trusted networks
Don’t get stuck in the weeds! Ask suppli...
Making sense of commercials –
scoping and implementation
Making sense of commercials –
licence and support fee
What’s included/hidden costs
✅ Integrations
✅ Onsite meetings
✅ Ad-hoc training
✅ Tweaks and changes
✅ Support – limits?
✅...
Challenge yourself before committing
• Is training, support and guidance freely available?
• Drivers for user adoption? (e...
Set yourself up for Success
Stakeholders and Success
Ask the vendor to become a stakeholder / partner in
delivering your commercial and strategic obje...
Scoping, implementation and change
Are you fully supported by your vendor
to make a success of the project?
If resource is...
Service and support
Don’t suffer in silence -
escalate - are you being
listened to?
Business is hard won –
your vendor sho...
Product roadmaps, integrations
and development - making
sense of it all
Tickets
Hygiene factors –
stability and performance
Innovation
Integrations
Dev teams and structure
Demystifying developme...
Roadmaps, innovation and integration
Use your voice
Critical friends
User groups and community
How vendor roadmaps are
con...
Final thoughts
Align, and consult with ALL stakeholders early and get them
onboard and ‘in the room’
Clearly define the ch...
Jobtrain.co.uk
+44 (0)161 850 2004
Thanks for watching!
giles@jobtrain.co.uk
#FIRMday Manchester 4th March 2020 - Jobtrain: Talent Acquisition and your technology - how to make it work for you!
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#FIRMday Manchester 4th March 2020 - Jobtrain: Talent Acquisition and your technology - how to make it work for you!

Join Giles Heckstall-Smith as he shares his experience and inside knowledge on:
• How TA tech fits into a resourcing strategy and realising its full potential
• How to measure the true ROI of recruitment technology
• How to procure the right solution with confidence
• Setting yourself up for success – aligning with stakeholders and creating productive partnerships
with your provider
• Product roadmaps, integrations and development – making sense of it all!

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#FIRMday Manchester 4th March 2020 - Jobtrain: Talent Acquisition and your technology - how to make it work for you!

  1. 1. Jobtrain.co.uk Talent Acquisition and your technology How to make it work for you!
  2. 2. Can TA and tech ever be friends? Trust, understanding, communication, teamwork and support
  3. 3. What are we going to cover today? How tech fits into a resourcing strategy and how to realise its full potential Measuring the real RoI of Recruitment Technology Buy the right solution with confidence Set yourself up for success – stakeholder alignment and forging the best partnerships with your provider Product roadmaps, integrations and development - making sense of it all
  4. 4. How TA tech fits into a resourcing strategy and how to realise its full potential
  5. 5. Too many candidates Struggling to find talent Lots of candidates AND attrition Reactive What are your specific challenges?… Technology is an enabler not a solution in itself Fix the basics first Start with Why?
  6. 6. Too many candidates Reactive Struggling to find talent Lots of candidates AND attrition
  7. 7. Model – focus on attraction • Poor quality candidates • Roles unfilled • Hiring Manager dissatisfaction • Impact on business High touch solution with focus on attraction, sourcing, engagement and experience
  8. 8. Auto Testing Intervention Model – focus on screening and assessment • TA resource spent identifying and separating quality vs unsuitable candidates • Increased time to hire at sourcing stage • Hiring Manager dissatisfaction Low touch automation for job / strengths / values fit
  9. 9. How to measure the real RoI of Recruitment Technology
  10. 10. Strategic RoI of performing TA + Tech using plans and pipelines = reduced business cost of ‘empty chairs’ = more diverse networks of potential hires = increased ability to secure and select strongest talent first and preboarding process and experience = increases engagement and reduces time to settle and perform + reduced attrition
  11. 11. We stop when they start
  12. 12. Strategic RoI of performing TA + Tech
  13. 13. Cost centre 4 Proactive Reactive Risk Control & visibility Trusted Advisor Profit enabler 1 2 3 TA maturity – tech should advance this Recruitment engine
  14. 14. How to procure the right solution with confidence
  15. 15. Finding suppliers Similar customers / sector experience Use your trusted networks Don’t get stuck in the weeds! Ask suppliers how they’ll help you achieve your big picture objectives No substitute for experience – people, product maturity, flexibility and security! Often overlooked – can I work with these people? Stakeholders - consult them and seek their involvement Scenarios based demos
  16. 16. Making sense of commercials – scoping and implementation
  17. 17. Making sense of commercials – licence and support fee
  18. 18. What’s included/hidden costs ✅ Integrations ✅ Onsite meetings ✅ Ad-hoc training ✅ Tweaks and changes ✅ Support – limits? ✅ Upgrades Look out for hidden costs
  19. 19. Challenge yourself before committing • Is training, support and guidance freely available? • Drivers for user adoption? (empowerment, engagement, efficiency) • Do I feel like I know, like trust and can work with these people? • Solve my specific challenges? • Meet the business needs? • Deliver against our users’ needs?
  20. 20. Set yourself up for Success
  21. 21. Stakeholders and Success Ask the vendor to become a stakeholder / partner in delivering your commercial and strategic objectives Ensure you have a dedicated success manager Remember to measure your RoI Align with internal stakeholders - seek support/sponsorship whilst keeping them consulted and informed
  22. 22. Scoping, implementation and change Are you fully supported by your vendor to make a success of the project? If resource is tight or you don’t feel confident – call in some expertise. It’ll save you ££ and frustration down the line Don’t let the pursuit of perfection take precedence over pragmatism
  23. 23. Service and support Don’t suffer in silence - escalate - are you being listened to? Business is hard won – your vendor should be willing to go the extra mile Expect clear communication and responsiveness Transparency in SLAs and support requests
  24. 24. Product roadmaps, integrations and development - making sense of it all
  25. 25. Tickets Hygiene factors – stability and performance Innovation Integrations Dev teams and structure Demystifying development
  26. 26. Roadmaps, innovation and integration Use your voice Critical friends User groups and community How vendor roadmaps are conceived and communicated Integrations – assessment, HR & payroll, pre- employment checks, job boards (ecosystems)
  27. 27. Final thoughts Align, and consult with ALL stakeholders early and get them onboard and ‘in the room’ Clearly define the challenges you are looking to solve with the tech Be clear on the specific RoI and base this on strategic business impact – don’t forget to measure it! Establish partnerships based on understanding, trust, communication, teamwork and support
  28. 28. Jobtrain.co.uk +44 (0)161 850 2004 Thanks for watching! giles@jobtrain.co.uk

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