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Findability Day 2015 - Martin White - The future is search!

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Keynote Martin White - The future is search!

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Findability Day 2015 - Martin White - The future is search!

  1. 1. Martin White - Keynote
  2. 2. Findability Day Martin White Intranet Focus Ltd and Information School, University of Sheffield 1 October 2015
  3. 3. 1st edition (2012) 152pp 2nd edition (2015) 306pp
  4. 4. Running order • The story so far • Collaborative discovery • Why just a single screen? • Mobile enterprise search • The blurring of the boundaries • Complex tasks • Next generation search – 2020 vision
  5. 5. 1959 In the beginning
  6. 6. 15 years later
  7. 7. Today http://www.digital-workplace-trends.com/
  8. 8. Why? • Organisational attitudes to search • Recognition of the value of information but no commitment to information management • The majority of organisations have failed to invest adequately in technology, a search team, taxonomy development, metadata and content quality • Cognitive barriers to search • Vendor attitudes to marketing and sales • Search is difficult! • Business requirements are not being recognised
  9. 9. Cognitive barriers to information seeking • Inability to articulate information needs • Unawareness of relevant information sources • Low self-efficacy, where the user feels that it will be difficult to obtain the documents • Poor search skills • Inability to deal with information overload Professor Reijo Savolainen School of Information Sciences at the University of Tampere
  10. 10. The vendor perspective Search is difficult!
  11. 11. Future requirements – now! • Bringing the power of teams to search • Significant improvements in supporting the user dialogue • Searching on the move • Unstructured and structured – who cares? • Being able to undertake complex search tasks • The world outside on your desktop
  12. 12. ? www.echoditto.com
  13. 13. No result count Search term not highlighted in title Duplicate results Duplicate results No summary
  14. 14. Collaborative discovery • Many collaboration solutions have poor quality search applications • Repository management becomes a nightmare • We work with partners, which can lead to difficult security management issues
  15. 15. Searching together • Increasing amount of academic research into • Collaborative information seeking • Collaborative discovery • Coordinated exploration • Different names - same concepts?
  16. 16. Why a single UI?
  17. 17. Why not nine? Advanced search Tactical suggestions to further a search Filtering in the result list Extraction of frequent terms Tool for managing user groups Personal library for storing, tagging and sharing Multiple windows
  18. 18. Very mobile enterprise search Left hand and arm immobile No printer Eye – screen distance highly variable Moving at 5km/min Thumb and swipe © Pulse/Corbis Document folder Variable signal strength
  19. 19. Enterprise search E-Discovery Text analytics Data analytics Graph search Business intelligence Subscription search
  20. 20. CIKM’14, November 3 – 7, 2014, Shanghai, China. Many search scenarios involve more complex tasks such as learning about a new topic or planning a vacation. These tasks often involve multiple search queries and can span multiple sessions. Current search systems do not provide adequate support for tackling these tasks. Instead, they place most of the burden on the searcher for discovering which aspects of the task they should explore. Particularly challenging is the case when a searcher lacks the task knowledge necessary to decide which step to tackle next.
  21. 21. https://mindfulstew.wordpress.com/2012/12/06/addicted-to-information/information-overload-conceptual-image/
  22. 22. Voice interaction Cross-language search Multiple depth screens using touch/swipe User-defined crawl Predictive search User-defined UX More of what we will need!
  23. 23. martin.white@intranetfocus.com @intranetfocus