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Global People Search at SEB
AGENDA
 - SEB AND BACKGROUND
 - BUSINESS DRIVERS
 - PEOPLE SEARCH
 - IT SOLUTION
 - FUTURE




                        2
Facts                                   Social Intranet
•     Nordic financial services group       •   2011
•     Founded 1856                          •   Connections
                                                  Profile
•     17000 employees
                                                  Wiki
•     4000000 customers
                                                  Blog
•     20 countries                                Communities and more…


History of Search
     Active work since beginning of 2010
     Several projects




                                                                          3
Finding people




                                     nia
                                   to
                                Es
                            t  via
                         La

                           a
                        ani
                    t hu
                 Li



                                           4
Finding people

Situation                              Vision

Several different sources only in
Sweden                                 • One single interface for people and
 CMG                                  competence

 Outlook                              • One source
 HR                                   • High usability
 True Lite
More applications in other countries
Functionality and data differ


 Hard to find people and
competence
 High cost of maintenance


                                                                               5
What did we do?


Project GPS
                              Agile development -
   Usability WS               Scrum               One source – HR via
                                                   Connections seedlist


         Requirements



                         Live Beta version
                                                  Requirements
Design



                        Feedback from users via
                        Connections forum




                                                                          6
IT Solution

 HR Online
   Global
     +
   GER


         File x2




Connections
  profile

            Seedlist
                       RSS/Seedlist connector
                           Process layer
                              Index

                                GUI



                                                7
8
Delivery




           9
Type ahead




             10
Diacritic search




                   11
Number search




                12
Internal address and more…




                             13
Function, skill and department




                                 14
15
Future


Features                            Source
Features                            Integration of more HR
     Presence                       data such as skills,
                                    education and former
     Functional numbers             employment
     i.e. Backoffice or reception



Tech

Increased use will require more
redundant installation




                                                             16
Learnings


Too sweden focused
Agile development works
Photo!
Relevance tuning takes time
One source needs one process




                               17
18

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Enterprise Search Case Study: Global People Search at SEB

  • 2. AGENDA - SEB AND BACKGROUND - BUSINESS DRIVERS - PEOPLE SEARCH - IT SOLUTION - FUTURE 2
  • 3. Facts Social Intranet • Nordic financial services group • 2011 • Founded 1856 • Connections Profile • 17000 employees Wiki • 4000000 customers Blog • 20 countries Communities and more… History of Search  Active work since beginning of 2010  Several projects 3
  • 4. Finding people nia to Es t via La a ani t hu Li 4
  • 5. Finding people Situation Vision Several different sources only in Sweden • One single interface for people and  CMG competence  Outlook • One source  HR • High usability  True Lite More applications in other countries Functionality and data differ  Hard to find people and competence  High cost of maintenance 5
  • 6. What did we do? Project GPS Agile development - Usability WS Scrum One source – HR via Connections seedlist Requirements Live Beta version Requirements Design Feedback from users via Connections forum 6
  • 7. IT Solution HR Online Global + GER File x2 Connections profile Seedlist RSS/Seedlist connector Process layer Index GUI 7
  • 8. 8
  • 13. Internal address and more… 13
  • 14. Function, skill and department 14
  • 15. 15
  • 16. Future Features Source Features Integration of more HR Presence data such as skills, education and former Functional numbers employment i.e. Backoffice or reception Tech Increased use will require more redundant installation 16
  • 17. Learnings Too sweden focused Agile development works Photo! Relevance tuning takes time One source needs one process 17
  • 18. 18