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How Social Media Broke PR
(and how to fix it)
Christopher S. Penn
Vice President, Marketing Technology
Who is SHIFT?
#SMSsummit
@shiftcomm
shiftcomm.com/keynote
Audience
Leads
Sales
Evangelists
Thelifeofamarketer
Audience
Leads
Sales
Evangelists
Marketing
Audience
Leads
Sales
Evangelists
Marketing
Sales
Audience
Leads
Sales
Evangelists
Marketing
Sales
Service
TheMarketer’sDilemma
WheredoesNEW
comefrom?Audience
Leads
Sales
Evangelists
Audience
Leads
Sales
Evangelists
MediaandPR
Marketing
Sales
Service
Intheolddays...
Newmediabrokemediamodels
We must treat everyone
like the media because
everyone is the media.
shiftcomm.com/keynote
Earned
Owned
Paid
RedefiningMedia
Media
Blog
Website
Emaillist
Socialmediaaccounts
Owned
Media
Advertisements
Paidcontent
Syndication
Sponsoredsocial
Paid
Media
Editorialplacements
Bylines
Retweets
Reshares
Newsstories
Earned
Media
Weareawesome!
Owned
Media
Wepaidtosay
Weareawesome!
Paid
Media
Theysaidweare
awesome!
Earned
Whereisshared?
‘Shared media’ does not
exist.
shiftcomm.com/keynote
Sharedisintangible
Earned
Owned
Paid
Sharedisabehavior
Earned
Paid
Sharedisabehavior
Earned
Sharedisabehavior
Sharedisabehavior
Sharing transforms every
form of media into
earned media.
shiftcomm.com/keynote
Sharedisnottheonlybehavior
Sharedisnottheonlybehavior
Sharedisnottheonlybehavior
Media is defined not by
what it is, but what we do
with it.
shiftcomm.com/keynote
Whatcanyoudo?
Voting Engagement Sharing
3CoreBehaviors
Voting Engagement Sharing
Like
+1
Favorite
PintoTop
Endorse
3CoreBehaviors
Voting Engagement Sharing
Like
+1
Favorite
PintoTop
Endorse
Comment
Reply
Engage
Click
3CoreBehaviors
Voting Engagement Sharing
Like
+1
Favorite
PintoTop
Endorse
Comment
Reply
Engage
Click
Share
Forward
Retweet
Send
Email
Youwantthesecorebehaviors
Voting Engagement Sharing
Like
+1
Favorite
PintoTop
Endorse
Comment
Reply
Engage
Click
Share
Forward
Retweet
Send
Email
Why do they matter?
Audiencebuildingstartshere
Thestuffisworthless
Whatyoudowithstuffisworthmore
Whatyoudowithstuffisworthmore
Searchisevolving
Getting found is as much
about who knows you as
what you’re searching for.
shiftcomm.com/keynote
Algorithmcommongrounds
Relevance Content Timeliness
Relevance
QDR
Affinity
Content Timeliness
Algorithmcommongrounds
Relevance
QDR
Affinity
Content
QDD
Weight
Timeliness
Algorithmcommongrounds
Relevance
QDR
Affinity
Content
QDD
Weight
Timeliness
QDF
Decay
Algorithmcommongrounds
You control...
Whatyoucancontrol
Relevance
QDR
Affinity
Content
QDD
Weight
Timeliness
QDF
Decay
Frequency
Relevance
QDR
Affinity
Content
QDD
Weight
Media
Timeliness
QDF
Decay
Frequency
Whatyoucancontrol
Relevance
QDR
Affinity
Behavior
Content
QDD
Weight
Media
Timeliness
QDF
Decay
Frequency
Whatyoucancontrol
Content that creates the
behaviors we want also
satisfies search engines.
shiftcomm.com/keynote
Voting Engagement Sharing
Like
+1
Favorite
PintoTop
Endorse
Comment
Reply
Engage
Click
Share
Forward
Retweet
Send
Email
Howdowegetthesebehaviors?
Bysatisfyingtheseneeds
Relevance Content Timeliness
Owned
Paid
TheEarnedMediaHubStrategy
Earned
Creative
Content
Message
Research
Case Study Walkthrough
Whatpeopleandmachineslike
Relevance Content Timeliness
Whatwillgetourbehaviors?
Research
What’sbeendone?
Research
Message
Research
Creative
Connected
Dedicated
Ballsy
Smart
Positive
Honorable
Values tell you what kinds
of media and content you
cannot create.
shiftcomm.com/keynote
Creative
Message
Research
Creative
Message
Research
Creative
Content
Message
Research
The 3L rule of great
content: laugh, learn, love
it, or else it’s bad content.
shiftcomm.com/keynote
Owned
Paid
Earned
Creative
Content
Message
Research
Owned
Earned
Earned
Paid
Paid
Paid
Paid
Owned
Paid
Earned
Creative
Content
Message
Research
Whereitbreaks
Measuring the results
Didwegetthesecorebehaviors?
Voting Engagement Sharing
Like
+1
Favorite
PintoTop
Endorse
Comment
Reply
Engage
Click
Share
Forward
Retweet
Send
Email
Audience
Didwegetmore
Audience
Thisishowwegetmore
Audience
Leads
Sales
Evangelists
Marketing
Sales
Service
Earned, owned, and paid
extend the life of your
content and hard work.
shiftcomm.com/keynote
Search, social, and media
are converging rapidly.
Plan accordingly.
shiftcomm.com/keynote
Focus less on stuff, more
on what you want people
to do with your stuff.
shiftcomm.com/keynote
SHIFT Happens
www.shiftcomm.com/subscribe
Stay in touch
shiftcomm.com/t
shiftcomm.com/f
shiftcomm.com/l
shiftcomm.com/g
www.shiftcomm.com
617-779-1800
Thank you!

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