Technology has revolutionized relationships from dating to sales. But education has been stuck in a Relationships 1.0 world... until now. Introducing Learning Relationship Management (LRM) - a new way to ensure that every student has the right relationships to succeed.

1. R E L AT I O N S H I P S 2 . 0
F I D E L I S E D U C A T I O N

2. T H E W O R L D R U N S O N R E L AT I O N S H I P S
E V E RY O N E K N O W S :

3. • Who we learn with
• Who we sell to
• Who we love

4. B U T T H E W O R L D O F
R E L AT I O N S H I P S H A S C H A N G E D

5. R E L AT I O N S H I P S 1 . 0 :
L E F T T O C H A N C E
Once upon a time, our
relationships depended on…
• Who we met at a bar
• Who showed up to a
cocktail party
• Who was already in our
Rolodex

6. T H AT M A D E S E N S E
I N A W O R L D W I T H
N O O T H E R O P T I O N S
But our relationships were
too important to suffer the
fate of randomness once we
had the technology to
manage them…

7. S O O N E T R A D I T I O N A L P R A C T I C E A F T E R
A N O T H E R H A S B E E N D I S R U P T E D
R E L A T I O N S H I P S 2 . 0
M E E T I N G A
S T R A N G E R
R A N D O M LY I N A B A R
H O P I N G T H E R I G H T
P E O P L E S H O W U P T O
A C O C K TA I L PA RT Y
M A N A G I N G Y O U R
C O N TA C T S W I T H A
R O L O D E X + P O S T- I T S

8. B U T O N E A R E N A H A S R E M A I N E D
S T U C K I N T H E PA S T: H O W W E L E A R N

9. C O N S I D E R T W O R E A L E X A M P L E S
Jake
• First-generation
college student
• Considered dropping
out his first semester
• But his advisor took
him under his wing
• Graduated early with
honors
Christian
• Both parents went to
college
• Was “Undecided” his
first semester
• Only saw his advisor
once a year
• Dropped out and lost
a merit scholarship
Pretty clear how this turns out, right?

10. R E L AT I O N S H I P S A R E T H E D I F F E R E N C E
Jake
• First-generation
college student
• Considered dropping
out his first semester
• But his advisor took
him under his wing
• Graduated early with
honors
Christian
• Both parents went to
college
• Was “Undecided” his
first semester
• His advisor couldn’t
help him figure it out
• Dropped out and lost
a merit scholarship

11. A N D I T ’ S N O T J U S T A D V I S O R S
W H O M AT T E R
Mentors
and
professors
matter, too
Too bad only a tiny minority of
learners experience great
relationships like these
across the board

12. C L E A R LY,
R E L AT I O N S H I P S A R E
C R I T I C A L T O L E A R N I N G
But right now, they’re:
• Assigned based on who’s
next in the queue; or just
left up to the learner
• Hit-or-miss when it comes
to quality
• Ultimately random -
maybe you’ll find a great
mentor, maybe you won’t

13. A N D T H E S Y M P T O M S O F T H I S U N E V E N
S U P P O R T A R E F E LT A C R O S S I N D U S T R I E S
• Higher Education: Loses $16B+ a year due to a 45%
dropout rate
• K-12: 1.2M students drop out annually, costing the US
economy $154B in lifetime income
• Corporate: Weak relationships are 2 of the Top 3 reasons
workers leave, costing 20% of salary to replace
• Military: Veteran unemployment is 20% greater than the
national rate, due in part to the lack of support on campus

14. That’s why the time is ripe for
Learning Relationship Management (LRM) -
technology that purposefully ensures
every learner has the right relationships to succeed.

15. L R M D I S R U P T S T H E R A N D O M N E S S O F
T R A D I T I O N A L L E A R N I N G R E L AT I O N S H I P S
G E T T I N G L U C K Y A N D
B E I N G A S S I G N E D A
G R E AT A D V I S O R
W I N D I N G U P I N A
C L A S S W I T H A
C A R I N G P R O F E S S O R
H O P I N G Y O U F I N D
T H AT P E R F E C T
M E N T O R O U T T H E R E
FIDELIS
FIDELIS
FIDELIS

16. B Y G I V I N G E V E RY L E A R N E R A C O A C H
+ M A K I N G E V E RY C O A C H A G R E AT C O A C H
H O W I T W O R K S :

17. E V E RY C O A C H G E T S :
• Full transparency into the 3 P’s most correlated with learning success:
• Purpose - Does the learner have a clear goal?
• Path - Does the learner have a concrete plan to achieve it?
• People - Does the learner have the right network to reach their goal?
• The tools to provide the right support for every challenge:
• Learning Apps to overcome gaps in study skills or career knowledge
• Mentors to motivate and connect learners to opportunity
• Communities to help learners network with like-minded peers

18. A N D L E A R N E R S
B E C O M E PA R T N E R S I N
T H E I R O W N S U C C E S S
Learners can:
• Message their coach and
mentors via SMS
• Find additional mentors or
bring along their own
• Build relationships with
employers
• Become mentors to the next
generation

19. R E L AT I O N S H I P S A R E N ’ T L E F T T O C H A N C E
- T H E Y ’ R E M A N A G E D T O S U C C E S S
T H E B O T T O M L I N E :

20. T H I S N E W A P P R O A C H I S TA K I N G O F F
In less than a year, 20 leading institutions have piloted LRM:

21. W I T H I N C R E D I B L E E A R LY R E S U LT S
From a Wells Fargo Securities report on American Public
University System’s pilot of LRM:
Students using the system have completed the
enrollment and credit transfer process at higher rates,
with lower withdrawals, and have exhibited higher GPAs
in their initial courses. Based on the results of the pilot,
the company plans to offer the product to all new
students and eventually all students.

22. I T ’ S N O W O N D E R T H E L R M S PA C E I S
H E AT I N G U P
• Southern New Hampshire University has built their
own LRM system, Motivis, set to launch in early 2015
• Meanwhile, traditional players like Blackboard and
Hobsons are releasing new tools focused on the
outcomes that LRM drives – e.g., student retention
• And Salesforce itself has a popular higher education
offering that can be customized to provide LRM-like
functionality (e.g., Motivis is built on their platform)

23. O N C E U P O N A T I M E ,
R E L AT I O N S H I P S W E R E R A N D O M

24. B U T O N C E O N L I N E D AT I N G , S O C I A L
N E T W O R K S , A N D C R M H A D TA K E N H O L D ,
T H E R E WA S N O G O I N G B A C K T O R A N D O M N E S S

25. T H E S A M E W I L L
B E T R U E F O R L R M
Once schools, companies,
and organizations see how
they can purposefully
manage their learners’
relationships, it will become
unacceptable to leave critical
support to chance.

26. T O L E A D T H I S R A R E ,
W O R L D - C H A N G I N G O P P O R T U N I T Y
J O I N U S