Fabio Cipriani
10 SlideShares 366 Followers 57 Folgens
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Unternehmen/Arbeitsplatz
São Paulo Brazil
Beruf
Director - Global eCommerce solutions
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www.fabiocipriani.com
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Fabio published the first web 2.0 book in Brazil back in 2006, and published his second in June/2011. “Social Media Strategy – How to break the social network paradox and make your competitors irrelevant". This book presents a new and groundbreaking strategic approach to social media adoption by businesses (only in Portuguese)
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marketing roi social crm customer social crm social media midias sociais estrategia inteligencia online empresas crm social redes sociais sales service strategy measurement online intelligence research brazil oracle behavior deloitte 20 crm20 socialcrm socialmedia community web 2.0 relationship management comunicacao blogs blog corporativo posicionamento vendas empresa mercado negocios
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