Success with Soft Skill In ICT work field

1. Politeknik Telkom - Thursday November 22, 2012.
www.ferisulianta.com
From 10.00 AM - 12.00 AM
Success
Success with Soft Skill
In ICT work field

2.  What do ‘YOU’ the IT People want?
 What does the Company want ?
 What do the co-workers want ?
co-
 Endusers are really chalanging
 Where is your position ?
 Technical skills is not enough
 YOU can make it to the top
and stay there

3. The Job
that pays the Rent

4. Ideal career
You Wish

9. Interview
In progress
Well, if you get the job interview

10. What are employers looking for?
Specialized technical
skill which can be
combined
Real-world experience
eal-
technical skill related to
the application of IT in a
industry setting.
A range of soft skills and business
skills, such as oral and written
communication skills, ability to work
in teams, and project management
skills.

11. We named it Softskill...
• Softskill : skill how to we interact with
others effectively and to work in a
collaborative environment
• Example : effective communication,
problem-solving skill, leadership, team
building, flexibility, personal energy,
positive attitude, interpersonal skill (ie:
willingness to learn) - Belinda. Adecco
Tampines

12. • Softskill + mastering technical skill is the
best tool, enabled to stand out in a crowd,
equal or higher qualified job seeker

13. Make your
Softskills Bold
Softskill alone won’t be enough

14. Increase Soft Skills
Soft Skill Other words that Examples of when this soft
mean the same skill is used
thing
Manners Politeness, Saying thank you, holding doors
consideration, open for others, asking permission
courtesy to do things etc
Ownership of Responsibility, duty, Making sure tasks are done
tasks dependability properly, turning up on time for
meetings, working in partnership
with others and doing your role so
they can do theirs etc
Attendance Turning up, coming Arriving on time for meetings and
in, appearing for work. Making sure you keep
people informed regarding your
attendance or availability.

15. Increase Soft Skills
Motivation Incentive, Taking on new challenges, working
inspiration, drive, hard to achieve goals, thinking of
impulse new ways to do things
Professionalism Competent, skilful, Working to a high standard, being
dedicated consistent in attitude (not allowing
emotions or personalities to
influence you)
Work output Activity, productivity, Meeting deadlines and standards
production for work. Producing products to
target.
Conduct in Behaviour, attitude, Respecting others, not playing
workplace maturity games when you should be working
etc
Timekeeping On time, not late Arriving for work or meetings on
time, leaving at the right time

16. Increase Soft Skills
Verbal Talking, Consulting, Using the right tone of voice
Communication meetings, discussing and words when speaking with
colleagues etc
Organisation/ Preparation, Having all required resources
planning scheduling, arranging to hand, thinking jobs through,
arriving on time, meeting
deadlines etc
Team-
Team-working/ Esteem, valuing others, Working well together on a
Respect helping others, task, making best use of your
consideration skills and the skills of others.
Acknowledge the status of
others and act accordingly

17. Increase Soft Skills
Helping others Supporting, offering, Giving up some of your time
training to support those who are
struggling or need help to
meet a deadline
Conscientiousness Careful, meticulous, Paying attention to detail,
thorough, hard working accurate work, making sure
you do what you are paid to
do
Ability to ask Admitting own Asking colleagues to show
for help limitations, confidence, you how to do something or
courage to help you complete a task
on time etc
Adaptability/ Compliance, accepting Taking on new challenges,
Flexibility change accepting changes to rules
and conditions, staying late to
finish urgent tasks etc

18. Increase Soft Skills
• Family
• Community
Sistem
• Organization
• Educational Institution
• Lecturer
SOFT Social • Friends
Activity
SKILLS • Relatives
• Others
Meditated • Asses
• Adapt
• Adopt

19. The reason of EUC growth
• End User : End user or client, who uses the
system information generated by IT
Specialist.
• EUC  end user (*with deep IT knowledge)
• Environment that stimulates the user to
resolve their own problems directly for
information needs.
• User such as managers, accountants and
internal auditors, develop their own
applications and use 'computer‘ based on
'knowledge' of their own

20. WORST CASE FOR IT PEOPLE?
• Will ‘non IT people’ who are not
educated formally replace your
job?
• IT People lack of management skill,
softkill and social attitude
compared with others
• Non IT People know the business
and its process so well

21. Pen Analogy

24. Real cases End User behaviour
• End User dengan Paket Office (how powerful
office packages are?)
• End User with USB Flash Disk Drive
• End User with Cloud Computing
• User friendly ‘Hacking’ Tool
• End User with Internet Content
• End User closed to the ‘BOSS’
• End User with dangerous hobbies
• End User with more access than IT Specialist
• Ends User think, IT Specialist know everything

25. This what End User has done:
• How they ‘backup’ the sistem?
• Mix and match software & OS
• Multiple antivirus to be safe
• Electrical overload & UPS
• Pirated Software? No problem
• Thousands ‘freeware’
• The way they use hardware : printer, buy
device, maintenance dan clean hardware

26. How do you deal
with it ?
Catastrophe VS Softskill

27. CIO vs CFO vs CEO
Lets watch a movie
about 3 of them

28. The Information Resource
Manager -- the CIO
• Chief Information Officer (CIO) is
not simply a title, but a role
• Manager of information services
• Contributes managerial skills
• Solves information resources
problems
• Solves problems in other areas of
firm’s operations
2-28

29. The CIO Attitude
• Business goal is a must.
• Build partnerships/ties with the rest of the
firm
• Improve basic business processes
• Communicate in business terms, not IS
jargon
• Provide reliable IS services
• Be positive, not defensive
2-29

30. Faced it, IT People !

31. Softskill Test
Use your Heart & Mind, Concentrate

32. www.ferisulianta.com

33. References
• Website jobsdb.com http://id.jobsdb.com
• Cyber Ninja. Feri Sulianta. 2012. Elexmedia Komputindo.
• Resume Builder- cara paling jitu mengelola CV anda.
Feri Sulianta. 2010. Elexmedia Komputindo.
• Adecco. The Importsnce of Soft Skills
• Teaching and Assessing Soft Skills. K. Kechagias (Ed.)