In reality, managing customer experience is not difficult. CEM is made difficult because a business lacks a system for collecting and managing this information in a structured fashion. The CustVox Customer Experience Management solution is based on a simple standard "Customer Experience Conceptual Framework", allowing organizations to understand why, when and how to solicit feedback and what to do when it is received.

1. CustVoxMethodology Framework

2. 1 2 3 4 5 Capture Analyze Integrate Improve Measure CEM Methodology

3. Enable your customer to interact with you… Whenever, wherever and however he wants! Capture Call Centre Email Contact Shop Customer Visit Website Social Network Enable your company to capture the voice of its customer in real time.

4. CustVox offers an easy-to-use, multi-language application with multi and cross channel capabilities The voice of the customer is captured 24 / 7/ 365 from any available channel in real time and stored into a central repository for analysis…

5. Analyze Allowing real-time analysis of: Customer satisfaction level 1 Important drivers of satisfaction and dissatisfaction 2

6. CustVox offers state of the art technologies to: Mine & analyze unstructured information Segment demo and psychographics Generate reports and triggers to gain insight Detect the importance of the information and understand drivers of satisfaction / dissatisfaction 1 2 3 4

7. 1 Integrate analytic findings into your organization Integrate 2 Avoid analytic paralysis and make the findings immediately usable and actionable

8. CustVox offers: A Service-Oriented Architecture for easy integration in existing IT systems Software as a Service for quick deployment, flexibility and cost effectiveness 1 2 CustVoxdelivers: The right information, to the right people, at the right time.

9. Improve Increase retention and loyalty Reduce churn and costs Discover new revenue streams Improve processes 1 2 3 4

11. Provides valuable insight into improvements to enhance the customer experience and increase loyalty

13. CustVox offers: Unique and user-friendly customer experience dashboard with personalized KPI integration Real-time reports on touch point performance Real-time report on product satisfaction Real-time report on product experience 1 2 3 4

14. Capture Analyze Measure Integrate Improve CustVox lets your customers drive.