Banco BHD Moves to a Pay-for-Performance Culture with SuccessFactors Solutions

1. Banco BHD Moves to a Pay-for-Performance
Culture with SuccessFactors Solutions
CUSTOMER CHALLENGES:
Manual 360oemployee evaluation
EMPLOYEES process
900+ Evaluation backlog for Human
Resources Department
Lack of a thoroughand inclusive
INDUSTRY
performance feedback system for
Banking
employees
CUSTOMER Banco BHD became the first multi-service SuccessFactors’ Performance & Goals
CREDENTIALS bank in the Dominican Republic in the early 1990s, a suite of solutions equips companies such as Banco
Located in Santo Domingo, model that has been adopted by most of the private BHD with the in-depth employee performance
Dominican Republic banks in the country. The company continues to information it needs to decide who it wants to keep,
develop its strategy of opening in new markets and reward or single out for targeted development.Banco
Founded in 1972 expanding into new business, a process that BHD enlisted Doble Group to implement
reinforces its customer service channels, expands its SuccessFactors 360 Reviews, which provides the
Pioneer in multiple banking network and strengthens its leading position in the company with full, 360 degree feedback which
services in the Dominican Dominican financial market. provides its human resources department with a
Republic Although Banco BHD has a team of broad assessment of employee performance
specialized executives and managers and strives to through self-ratings, peer review and upward
ensure personalized service to its customers, it did assessments.
not have a comprehensive tool for evaluating its
employees’ performancewith feedback from a variety “Doble Group was with us throughout the
of sources. The company performed its evaluations process, was very patient with us and explained
manually, a process that was too time-consuming everything clearly,” remarked Jeannette Aquino,
because of the company’s large number of Human Resources Manager for Banco BHD.
employees. To solve this issue, Banco BHD’s Human “SuccessFactors 360 Reviews is a user-friendly
Resource Department asked its IT department to tool, and working with Doble Group to get it set up
research different tools that provide more in-depth was a totally satisfying experience.”
employee evaluations. The company was introduced
to SuccessFactors, the global leader in business
execution software, by Doble Group, a consulting firm
that focuses on improving business results through
the implementation of CRM and Performance
performance
Management solutions and the alignment of its teams
evaluation
and processes for success. Suc c ess Fac tors
Tec hnology

2. Solution Delivered & Results
Solution delivered:
SuccessFactors 360 Reviews
Customized staff training
Results:
Comprehensive view of workforce
Better approach to identify, reward and retain top
performers
Timely employee performance evaluations
Elimination of employee evaluation backlog
Improved employee morale through project
collaboration
Make more informed talent decisions
After implementing SuccessFactors 360
Reviews with the help of Doble Group, Banco BHD
was able to complete more than 100employee
evaluationsinvolving the collaboration of almost 900
employees in one week. In addition, the tool is
designed to let Banco BHD know if it is behind on any
of its evaluations and, if so, provides a timetable to
complete those evaluations.
“Our employee response has been very
fluid, and the process is much less time-
consuming to our human resources department
because they don’t have to follow up with each
employee separately to complete their
evaluations,” explained Aquino. “Thanks to Doble
Group, SuccessFactors 360 Reviews provides us
with a tool for future evaluations. We like the tool
we implemented so much that we’re looking to
implement similar SuccessFactors modules.”
15715 South Dixie Hwy, Suite 202
Miami, FL 33157
Phone 877-362-5348
Email: info@doblegroup.com