Presentation sharing emerging findings on study on the Future of HR / Reinventing HR

1. Reinventing HR in an Era of Rapid
Change and Personalization
Hyland Software
2011 Summit
London
May 10th 2011
Rohit Talwar
CEO - Fast Future
rohit@fastfuture.com
www.fastfuture.com

2. What Strategies should HR
Adopt in Tomorrow’s World?

3. Changing Working Patterns
Key Drivers
• Technology
• Globalisation
• Demography
• Lifestyles
• Personalisation
• Low carbon
economy
• Complexity

4. Growth is not Guaranteed

5. Thinking is Back in Fashion

6. Transformational Change?
It’s Only Just Begun

7. Demographic Destinies
2 billion more people in 40 years –
Demographics is Driving Economics
448 739 691 5231
344
1998 4157
729 1030
585
2010 2050 Source : United Nations

8. Life Redefined –
Lifespans are Increasing
Under 50’s have 90%
chance of living to 100.
Aubrey de Grey suggests
we could live to 500 or 1000
What are the health,
consumption and
workplace implications?
What kind of opportunities
will be created?

9. Ecosystem Services and
Biodiversity Loss

10. BCG’S 2011 Global Challengers
and Emeriti: Origin Countries
35 33
30
25
20
20
15 14
10 8
6
5
5 4
3 3
2 2
1 1 1 1 1
0
Source: Boston Consulting Group, January 2011

11. New Industry Models and Mindsets

12. 3D Printing - $1Tn+?

13. Swoopo - The $17,739 iPad

14. Think Like the Customer
e.g. Open Innovation

15. Complexity

16. Complex Systems

17. Chaordic Systems

18. Mess

19. The Future of Work (Gartner)
“De-routinization” of work.
Work swarms
Weak links.
Working with the collective.
Work sketch-ups.
Spontaneous work.
Simulation and experimentation.
Pattern sensitivity.
Hyperconnected.
My place.

20. Technology Evolution and the
Impact on Business

21. TMT – Convergence and Immersion
Telephony Connectivity
• Voice • Cellular
• Messaging • Up to 14 bands
• SIM card • WLAN/BT
• Phonebook • GPS
• Ring Tones • NFC
• Security • FM
Data/ Multimedia
Enterprise • Camera 8-16M
• 100Mbps • Camcorder
• Email • 24M Color Display
• IMS • Memory (160GB)
• Browsing • Multiformat A/V
• HD Video/TV out
• VPN
• Games
• PIM
• Ecommerce
Software (50-100M Tps)
• Protocols • DRM
• Payments
• Middleware
• Applications
• User Interface
• Minimize fragmentation

22. What I Want – When I Want

23. Next Generation Smart Phones

24. Cloud Computing

25. Augmented Reality /
Interactive Data Eyeglasses

26. Haptics / Holograms / Interactive Surfaces

27. Future of HRM Survey Respondents

28. Barriers to HR Effectiveness over
the next decade
46% 46% 43% 40%
43%40%
Lack of Failure to Emphasis on Corporate
business and attract, cost cutting culture not
strategic develop, retain over people valuing
understanding and reward development talent
in the HR suitable talent development
function at all levels

29. Maximising HR's Contribution -
70%
Critical Roles
62%
60%
50%
43%
40% 37%
35%
33% 32%
30%
20%
10%
0%
Becoming a strategic Acquiring, developing Managing change and Individualisation and Addressing the Becoming a learning
partner, coach and and retaining talent cultural transformation personalisation of HR demographic organization
mentor and developing services to meet the challenges of a global
HR as a source of differing needs of and multi-generational
competitive advantage leaders, managers workforce
and employees

33. Strategic Priorities for HR
Aligning HR / talent and
business strategies 73%
Nurturing engagement /
commitment 58%
Developing clear HR
strategy 51%
Facilitating innovation 42%

34. Leadership and Management
Development
Managing, motivating /
integrating a multi
generational workforce 58%
Build management /
leadership capability to
manage an increasingly
global /diverse workforce 57%
Help management and
leadership to work in a
flat structure 51%

35. Supporting Employees
Maximising individual talent, competence,
commitment, and contribution 56%
42% Building and sustaining employee
trust and engagement
Helping employees find a sense of
purpose and meaning in their work 39%

38. Performance Management -
Maximising Employee Contribution
Supporting lifelong learning -
continuous re-skilling 60%
Implementing real-time learning /
development solutions 49%
Improving training / delivery
effectiveness 41%

39. Operational Delivery Priorities
50% 48%
Consistent / Auditable Process Supporting self-organising and self-
& Policy Execution directed teams
41% 40%
Cost control Managing business risks

41. Organisation Design and Culture
Facilitating alignment between
strategy and organizational
design, culture, values and
ethics 65%
Developing organizational
capacity to respond quickly /
adapt to change 60%
Redesigning organizational
structures to ensure flexibility /
responsiveness 48%
Ensuring HR policies can support
boundaryless org models 42%

43. HR Technology Priorities
52% 48%
Enabling the workforce to stay Enabling ‘self-service’ by managers
‘connected’ in remote locations and employees
39% 38%
Providing up to date employee- Using social media based communications
centred information internally to drive engagement / retention

46. Outsourcing HR – Prime Candidates
Education, training &
development 55%
Compensation & benefits
administration 51%
Employee administration 46%

47. Management of the HR Function
58% 50% 50%
Developing HR as an Anticipating key trends Building a deep
effective partner, coach and developments that understanding of
and mentor to the could impact HR and business in general and
business talent related issues in of their own organisation
the organisation in particular

48. How can Leaders Respond?

49. Developing World Class Talent

50. Embedding Future Thinking

51. Make Time and Space for Change

52. Be Magnetic

53. Create Tolerance of Uncertainty

54. Encourage Curiosity

55. Scanning the Horizon – Become
Experts in What’s Next

56. Broad Scans and Deep Dives

57. Embrace Networks and
Associations

58. Pioneer Accelerated Learning

59. Conclusions - Crafting HR Strategy
• Understand emerging
drivers
• Personalisation and Self-
Service
• Global and multi-
generational solutions
• Service is the ‘killer app’

60. Designing Your Future
Key Trends, Challenges and Choices Facing
Association and Nonprofit Leaders
• 50 key trends
• 100 emerging trends
• 10 major patterns of change
• Key challenges and choices for
leaders
• Strategic decision making
framework
• Scenarios for 2012
• Key futures tools and techniques
• Published August 2008
• Price £49.95 / €54.95/ $69.95
• Email invoice request to
rohit@fastfuture.com

61. Rohit Talwar
• Global futurist and founder of Fast Future Research.
• Award winning speaker on future insights and strategic
innovation – addressing leadership audiences in 40 countries on
5 continents
• Author of Designing Your Future – Published 08/2008
• Profiled by UK’s Independent Newspaper as one of the Top 10
Global Future Thinkers
• Led futures research, scenario planning and strategic
consultancy projects for clients in telecommunications,
technology, pharmaceuticals, banking, travel and tourism,
environment, food and government sectors
• Clients include 3M, BBC, BT, BAe, Bayer, Chloride, DTC De
Beers, DHL, EADS, Electrolux, E&Y, GE, Hoover, Hyundai, IBM,
ING, Intel, KPMG, M&S, Nakheel, Nokia, Nomura, Novartis,
OECD, Orange, Panasonic, Pfizer, PwC, Samsung, Shell,
Siemens, Symbian, Yell , numerous international associations
and governments agencies in the US, UK, Finland, Dubai,
Nigeria, Saudi Arabia and Singapore.
• To receive Fast Future’s newsletters please email
rohit@fastfuture.com

62. Our Services
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Analysis of Future Trends, Drivers &
Shocks
Public Speaking, In-
Company Briefings, Accelerated Scenario
Seminars and Workshops Planning, Timelining &
Future Mapping
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and Leadership Teams Expert Consultations &
Futures Think Tanks
Identification of
Design & Facilitation of Opportunities for
Innovation, Incubation & Innovation and Strategic
Venturing Programmes Investment
Strategy Creation &
Development of
Implementation
Roadmaps

63. Example Projects
• Public and private client research e.g. :
– Innovation in the Health Sector
– The Shape of Jobs to Come – Department for Business, Innovation and Skills
– Designing Your Future (Published August 2008) – book written for the American Society
of Association Executives & The Center for Association Leadership
– Travel and tourism e.g. The Future of Travel and Tourism in the Middle East – a Vision
to 2020 (Underway)
– Future of Travel and Tourism Investment in Saudi Arabia (Underway)
– Scenarios for the global economy for 2030 and the implications for migration (underway)
– Global Economies – e.g. The Future of China – the Path to 2020
– Winning in India and China
– Aviation and Airports e.g. Aviation 2030
– Meetings, conferences , exhibitions and events – e.g. One Step Beyond – Future trends
and challenges for the events industry
• Strategic advice to industry players
• Confidential advisory and coaching services to CEOs and top teams
• Public speaking at public conferences and in-company events
• Future thinking workshops and retreats

64. Our Clients