Keynote presentation on how firms around the globe are responding to emerging drivers of change in creative ways to deliver strategic innovation, master emerging technologies and ensure serival and growth in turbulent times

1. Practical Magic
Emerging technologies and their impact
on business and the legal profession
Legal Tech - Asia Technology Summit
Hong Kong – March 4th 2013
Rohit Talwar - CEO – Fast Future Research
www.fastfuture.com rohit@fastfuture.com Twitter @fastfuture

2. Contents
• Presentation p. 3
• About Fast Future p. 56
• Image Sources p. 65
• Background Notes p. 71

3. ‘Future Proofed’ Organisations
Work on 3 Horizons in Parallel
1-12 Months 1-3 Years 4-10 Years
Operational Drive for Creating
Excellence Growth the Future

4. The Next 10 Years

5. Trans-Cranial Direct Current
Stimulation (tDCS)
GoFlow – Low Cost Home tDCS Kit

6. Future Proofing the Business
Markets Mastery Muscle Magic
Message Models Mindset Management

7. Markets – Where Will Future Business
Come from and Work be Done?

8. Demographic Destinies
2 billion more people in 40 years –
Demographics is Driving Economics
448 740 691 5231
346
1998 4216
729 1051
596
2011 2050 Source : United Nations

9. Markets – Focus on Growth
Industries and Sectors

10. Telework and ‘Talent Light’ Firms

11. Datasexuals

12. Mastery –
Foresight, Insight, Processes,
Service, Collaboration, Change
Management and Technology

14. Mastery – Foresight and Insight
e.g. ‘Horizon Scanning’ and
Timeline Development by Sector

15. Process Excellence –
e.g. High Throughput Surgery
Narayana Hrudayalaya Hospital

16. Innovation

17. Technology Challenges
Sense Making, Facilitation, Nimble, Bottom up, User
Generated, Social, Communities, Rich Media, Video,
Augmented Reality, Gamification, Virtual Worlds and Curation

18. Convergence and Personalisation
Telephony Connectivity
• Voice • Cellular
• Messaging • Up to 14 bands
• SIM card • WLAN/BT
• Phonebook • GPS
• Ring Tones • NFC
• Security • FM
Data/ Multimedia
Enterprise • Camera 8-16M
• 100Mbps • Camcorder
• Email • 24M Color Display
• IMS • Memory (160GB)
• Browsing • Multiformat A/V
• HD Video/TV out
• VPN
• Games
• PIM
Software (50-100M Tps)
• Ecommerce
• Protocols • DRM
• Payments
• Middleware
• Applications
• User Interface
• Minimize fragmentation

19. Mastery – Data and Technology
New Analytics and a New Knowledge Infrastructure

20. The ‘Internet of Things’

21. Big Data and
Predictive Analytics

22. Intelligent Data Analytics

23. SoMoClo and BYOD

24. Personal Cloud

25. Next Generation Interfaces

26. Wearable Devices and Displays

27. T-Rays and The VIRTUS Chipset
1.5 - 2 gigabit / sec (~1000 x Bluetooth)
Enabling wireless display, mobile-distributed computing, live HD video streaming, and
real-time interactive multi-user gaming

28. Artificial Intelligence

29. Intelligent Brain-Computer Interfaces

30. Virtual Assistants & Intelligent Agents

31. Collective Intelligence

32. Muscle –
Key Survival Capabilities

33. Muscle - Sustainability

34. Muscle – Rapid Decision Making

35. Muscle – Speed of Execution
e.g. Ultra-Quick Construction

36. Muscle – Rapid Innovation e.g. Naspers' New Media Lab
(“Fail fast and cheaply” – Koos Bekker, CEO)
“We are doing research on next-generation
technologies that will influence the ways in which
humans interact with computers, the web and
other forms of electronic media”
Research at ‘cutting edge of technological media innovation’ e.g.
human-computer interaction, augmented reality, online gaming,
internet television and semantic text processing

37. Muscle – Apps & Social Media
Reynolds Porter Chamberlain - Edge

38. Collaboration

39. Magic – Creating the Wow Factor

40. Magic – Ideas that Delight
E.g. Virtual Grocery Shopping –
Tesco South Korea

41. Tokio Marine ‘One Time Insurance’
• Smartphone service
• One day contracts
• Premiums start around $4
• E.g:
• Sports and Leisure
• Golf (Hole in one)
• Domestic and Overseas
Travel

42. Telehumans / Telepresence

43. Universal Translators

44. Message – Engaging the Customer
e.g. Open Innovation

45. Business Models –
Multiple Pre-emptive Solutions

46. Models – Access
‘Usership’ vs. Ownership

47. Crowdfunding e.g. Kickstarter.com

48. Models - Continuous Innovation
E.g. Auctions
£3088 £8791.50 £81

49. Mindset - 3 Horizon Thinking
• 12 Months
• 1-3 Years
• 4-10 Years

50. Mindset - Tolerant of Uncertainty,
Curious, Sticky and Magnetic
Encourage Experimentation

51. Management - Lead or Follow?

52. Management -
Make Time and Space for Change

53. Management -
Tackling Complexity
• Customer Interface
• Process
• Organisation
• Information /
Systems
• Regulatory
• Human

54. Future Proofing the Business
Markets Mastery Muscle Magic
Message Models Mindset Management

55. Conclusions
• New Turbulent Era
• Future is a Journey
• Strategic Growth
Opportunity
• The Door is Open

56. About Fast Future

57. Fast Future –
Core Services
• Live Events - Speeches, briefings and workshops for executive
management and boards of governments, investment funds,
development agencies , companies, airlines, airports, hotels, venues,
CVB’s and associations
• Future Insights - Customised research on emerging trends, future
scenarios, technologies and new markets
• Immersion - ‘Deep dives’ on future trends, market developments,
emerging issues and technology advances
• Strategy - Development of strategies and business plans
• Innovation - Creation of business models and innovation plans
• Engagement - Consultancy and workshop facilitation

58. Fast Future
• Research, consulting, speaking, leadership
• 5-20 year horizon - focus on ideas, developments, people,
trends and forces shaping the future
• Clients
– ING, ABN Amro, Laing O’Rourke
– Marks and Spencer
– Airports - Aeroports de Paris / Schiphol Group
– Vancouver Airport Services
– Industry Associations – ICCA, ASAE, PCMA, MPI
– Corporates - GE, Nokia, Pepsi, IBM, Intel, Orange,
O2, Siemens, Samsung, GSK, SAPE&Y, KPMG,
Amadeus, Sabre, Travelport, Travelex, ING,
Santander, Barclays, Citibank, DeutscheBank
– Governments - Dubai, Finland, Nigeria, Singapore,
UK, US
– Convention Bureaus – Seoul, Sydney, London, San
Francisco, Toronto, Abu Dhabi, Durban, Athens,
Slovenia, Copenhagen
– Convention Centres – Melbourne,
Adelaide, Qatar, QEIICC
– Hotels - Accor Group, Preferred,
– Intercontinental
– PCO’s - Congrex, Kenes

59. Our Services
Bespoke research; Identification &
Analysis of Future Trends, Drivers &
Shocks
Public Speaking, In-
Company Briefings, Accelerated Scenario
Seminars and Planning, Timelining &
Workshops Future Mapping
Personal Futuring for
Leaders and Leadership Expert Consultations &
Teams Futures Think Tanks
Identification of
Design & Facilitation of Opportunities for
Innovation, Incubation Innovation and Strategic
& Venturing
Strategy Creation & Investment
Programmes
Development of
Implementation
Roadmaps

60. Example Projects
• Public and private client research e.g. :
– Reinventing the Airport Ecosystem
– Development of Market Scenarios, emerging trends and strategies for key clients
– Government and OECD Scenario Projects – e.g. Migration 2030, Future of Narcotics, Chemical Sector, Family 2030
– Scenarios for the global economy for 2030 and the implications for migration
– Designing Your Future (Published August 2008) – book written for the American Society of Association Executives & The
Center for Association Leadership
– Global Economies – e.g. The Future of China – the Path to 2020
– The Shape of Jobs to Come – Emerging Science and Technology Sectors and Careers
– Winning in India and China
– The Future of Human Resources
– Exploiting the Future Potential of Social Media in UK Small to Medium Enterprises
– Convention 2020 – the Future of Business Events
– Future Convention Cities Initiative – Maximising Long-term Economic Impact of Events
– One Step Beyond – Future trends and challenges for the events industry
– Hotels 2020: Beyond Segmentation – Future Hotel Strategies
– The Future of Travel and Tourism in the Middle East – a Vision to 2020
– Future of Travel and Tourism Investment in Saudi Arabia

61. Hotels 2020 – Objectives
• Identify key drivers of change
for the globally branded hotel
sector over the next decade
• Examine the implications for:
 Hotel strategy
 Brand portfolio
 Business models
 Customer targeting
 Innovation

62. Convention 2020
• Global strategic foresight study to help the meetings industry prepare for
the decade ahead - Industry-wide sponsors
• Multiple outputs Nov 2009 – December 2011
• Current studies on future strategies for venues and destinations

63. Rohit Talwar
• Global futurist and founder of Fast Future Research.
• Award winning speaker on future insights and strategic
innovation – addressing leadership audiences in 40 countries on
5 continents
• Author of Designing Your Future
• Profiled by UK’s Independent Newspaper as one of the Top 10
Global Future Thinkers
• Led futures research, scenario planning and strategic
consultancy projects for clients in telecommunications,
technology, pharmaceuticals, banking, travel and tourism,
environment, food and government sectors
• Clients include 3M, BBC, BT, BAe, Bayer, Chloride, DTC De
Beers, DHL, EADS, Electrolux, E&Y, GE, Hoover, Hyundai, IBM,
ING, Intel, KPMG, M&S, Nakheel, Nokia, Nomura, Novartis,
OECD, Orange, Panasonic, Pfizer, PwC, Samsung, Shell,
Siemens, Symbian, Yell , numerous international associations
and governments agencies in the US, UK, Finland, Dubai,
Nigeria, Saudi Arabia and Singapore.
• To receive Fast Future’s newsletters please email
rohit@fastfuture.com

64. Designing Your Future
Key Trends, Challenges and Choices
• 50 key trends
• 100 emerging trends
• 10 major patterns of change
• Key challenges and choices for
leaders
• Strategic decision making framework
• Scenarios for 2012
• Key futures tools and techniques
• Published August 2008
• Price £49.95 / €54.95/ $69.95
• Email invoice request to
rohit@fastfuture.com

65. Image Sources

66. Image Sources p.1
Slide:
1. Left, right:
http://www.mondolithic.com/wp-content/uploads/2010/02/You-Are-Only-Coming-Through-In-Waves.jpg
http://www.torquerelease.com.au/Brain.jpg
3. From left to right:
http://www.kleinfelderinsurance.com/img/commercial_insurance.jpg
http://webexplorations.com/blog/?paged=3
http://www.kgwings.com/hawkeye/hawkeye05.jpg
4. Inside out, clockwise:
http://img.timeinc.net/time/magazine/archive/covers/2009/1101091207_400.jpg
http://blog.engglib2.upd.edu.ph/wp-content/uploads/2009/03/newsweek4.jpg
http://batonrouge.myhomecareblog.com/files/2011/07/active_seniors4.jpg
http://www.energyrefuge.com/blog/wp-content/uploads/solar_power.jpg
http://www.nanotechnologyinvesting.us/images/nanotechnology-480.jpg
http://cdn.lightgalleries.net/4bd5ec0d18599/images/Cocoon_05-2.jpg
http://yogizendude.com/wp-content/uploads/2009/05/vertical_farm.jpg
5. Left, right:
http://www.whatarenootropics.com/wp-content/uploads/2012/05/tcds.png
http://flowstateengaged.com/

67. Image Sources p.2
6. From left to right top, bottom:
http://www.iwmsnews.com/wp-content/uploads/2009/05/globe.jpg
http://www.alltop10list.com/wp-content/uploads/Big-Wave-Surfing.jpg
http://hotindiancelebrities.com/wp-content/uploads/2008/05/surya-six-pack-abs-gallery-1.jpg
http://ricotheclownandmagician.com/IMAGES/magic-hat-stars.gif
http://www.sonc.co.uk/xxIMMAGINI/sonc_Corp%20&%20Brand%20Identity.jpeg
http://www.subhub.com/custom/5ways/m3f85a9df.png
http://www.successfulaffiliate.com/images/positive-mindset.jpg
http://blog.vavia.in/wp-content/uploads/2011/01/leadership.jpg
7. http://www.iwmsnews.com/wp-content/uploads/2009/05/globe.jpg
8. http://www.un.org/esa/population/unpop.htm
9. Clockwise:
http://www.airbus.com/innovation/future-by-airbus/concept-planes/the-airbus-concept-cabin/future-technologies/
http://assets.inhabitat.com/files/terreformfabtreehab1.jpg
http://english.sina.com/technology/p/2009/1125/288206.html
http://static.guim.co.uk/sys-images/Technology/Pix/columnists/2012/6/15/1339759315961/ODDs-Atom-3D-printed-guit-008.jpg
10. http://www.computerwoche.de/g/grundlagen-des-webconferencing,103134,6
11. http://bigthink.com/endless-innovation/meet-the-urban-datasexual
12. http://www.shareyourride.net/images/Its_Never_Too_Late_To_Become_A_Surfer_Dude/Really_Big_Wave.jpg
15. http://www.chennaibest.com/Articles/Narayana-Hrudayalaya-plans-to-set-up-100-low-cost-hospitals_clip_image001.jpg
16. http://www.cateringinsight.com/pictures/gallery/restaurants/310x213/robot%20restaurant.jpg

68. Image Sources p.3
17. Clockwise:
http://mediagrand.co.uk/bath-life-magazine-augmented-with-layar-vision
http://community.secondlife.com/t5/Working-Inworld-General/Case-Study-Intel-s-Embedded-Channel-Conference-in-Second-Life/ba-p/645708
http://en.unesco-centerbg.org/system/video.png
http://bits.blogs.nytimes.com/2012/04/04/google-begins-testing-its-augmented-reality-glasses/
18. http://www.reghardware.com/2010/08/11/video_rim_blackberry_torch_9800/
19. http://i.techrepublic.com.com/blogs/data-explosion.jpg
20. http://smartdesignworldwide.com/thinking/wp-content/uploads/internetofthings_480x324_final.jpg
21. http://siliconrepublic.com/fs/img/big%20data%20650%20shutterstock_104929805.jpg
22. http://harlemworldblog.files.wordpress.com/2011/07/nycha.png
23. http://lh5.ggpht.com/-CQyQ30aKIng/T7E2v3tQt1I/AAAAAAAAJiI/g5HGWVDGitk/mobile-business-man_thumb%25255B6%25255D.jpg?imgmax=800
24. http://www.itforsme.net/uploads/knowledge/images/Knowledge_2013_01_07_14_44_47_09336bf0ed92a5f6f55d0118f58e0afb_resize.png
25. Clockwise:
http://www.livetradingnews.com/wp-content/uploads/hp_3d_laptop.jpg
http://www.whistleout.com.au/blog/wp-content/uploads/2010/11/Haptic-Screen.jpg
http://blog.core-ed.net/derekarchives/NokiaFanPhone.jpg
http://www.dexigner.com/news/22673
26. Left, right:
http://www.alpi.co/wp-content/uploads/2011/10/wearable-phone-concept.jpg
http://dailythings.info/wp-content/uploads/2009/11/largest-wearable-display_d57eq_54.jpg
27. http://www.redorbit.com/news/technology/1112542469/virtus-chipset-is-1000-times-faster-than-bluetooth/
28. http://readwrite.com/files/styles/800_450sc/public/files/fields/shutterstock_artificial%2520intelligence.jpg
29. Top, bottom:
http://naturescrusaders.files.wordpress.com/2010/07/brain-computer-alsno-lead-art1.jpg
http://sarinregmi-hci-2011.blogspot.co.uk

69. Image Sources p.4
30. Left, right:
http://www.miracleexecutiveservices.com/your-virtual-assistant/
http://virtualieee.files.wordpress.com/2011/04/arhivist-and-joey.png
31. http://hao2010.files.wordpress.com/2011/04/clipart_of_15195_sm_2.jpg?w=570&h=427
32. http://hotindiancelebrities.com/wp-content/uploads/2008/05/surya-six-pack-abs-gallery-1.jpg
33. http://www.isover.com/var/isover_com/storage/images/media/images/sc-life-cycle/12071-1-fre-FR/SC-life-cycle.jpg
34. Left, right:
http://mandatemedia.typepad.com/photos/uncategorized/2007/07/10/coca_cola.jpg
http://somewordsandpictures.files.wordpress.com/2009/06/this-water-innocent.jpg
35. http://images.gizmag.com/gallery_lrg/arkhotelchangsha.png
36. http://t0.gstatic.com/images?q=tbn:ANd9GcQHAE2RL0TsuP-eJ8JIsVzW6wL835GR19gk_-8SBDzB_y157p-0DfLy-FVOMA
37. Left, right:
http://lawfirmmobile.com/wp-content/uploads/2012/03/latham2.jpg
http://www.ibforum.com/wp-content/uploads/2012/01/RPC-screenshot-1.jpg
38. http://itthing.com/wp-content/uploads/cristo-redentor-rio.jpg
39. http://ricotheclownandmagician.com/IMAGES/magic-hat-stars.gif
40. http://www.designboom.com/weblog/cat/16/view/15557/tesco-virtual-supermarket-in-a-subway-station.html
41. http://media.propertycasualty360.com/propertycasualty360/article/2012/03/23/tokio-marine-logo.jpg
42. Clockwise:
http://www.futuretravelexperience.com/wp-content/uploads/2012/04/munich-image.jpg
http://images.businessweek.com/cms/2012-09-26/0926_beam_360x240.jpg
http://www.zdnet.com/blog/emergingtech/telehuman-taps-kinect-for-3d-holographic-videoconferencing/3265
43. http://www.hackcollege.com/wp-content/themes/HackCollege/images/timthumb.php?src=http://www.hackcollege.com/wp-
content/uploads/2012/11/UniversalTranslator-1.jpg&w=780

70. Image Sources p.5
45. http://www.subhub.com/custom/5ways/m3f85a9df.png
46. Left, right:
http://3008docklands.com.au/article/neighbourhood/1490
http://www.answers.com/topic/cloud-computing
47. Top, bottom:
http://assets.sbnation.com/assets/828858/kickstarter-project-goal-800.jpeg
http://www.theverge.com/2011/12/20/2644358/kickstarter-success-product-development-revolution
49. http://www.visualphotos.com/photo/2x4524045/businesswoman_on_ladder_looking_through_binoculars_bld005521.jpg
50. Left, right:
http://3.bp.blogspot.com/_pte2XO66Nwg/SKxbGnqa6DI/AAAAAAAAB2I/g4HX25sx1MQ/s400/magnet%2Bman2.jpg
http://embunpagi2009.files.wordpress.com/2009/02/seedling1.jpg
51. http://2.bp.blogspot.com/-EJhAZaiyA8E/TfRRHfKzDMI/AAAAAAAAAGo/JmTQLz1z0xc/s320/6a00d8341c65c453ef010536d4981b970c-
800wi.jpg
52. http://news.nationalgeographic.com/news/bigphotos/images/090305-daylight-saving-time-facts-history_big.jpg
53. http://infolific.com/images/fun/metaphor-for-complexity.gif
54. From left to right top, bottom:
http://www.iwmsnews.com/wp-content/uploads/2009/05/globe.jpg
http://www.alltop10list.com/wp-content/uploads/Big-Wave-Surfing.jpg
http://hotindiancelebrities.com/wp-content/uploads/2008/05/surya-six-pack-abs-gallery-1.jpg
http://ricotheclownandmagician.com/IMAGES/magic-hat-stars.gif
http://www.sonc.co.uk/xxIMMAGINI/sonc_Corp%20&%20Brand%20Identity.jpeg
http://www.subhub.com/custom/5ways/m3f85a9df.png
http://www.successfulaffiliate.com/images/positive-mindset.jpg
http://blog.vavia.in/wp-content/uploads/2011/01/leadership.jpg

71. Background Notes

72. The Digital Workplace
• GoGrid, citing Intelligent Office, suggests that the nature of work and the
workplace is changing due the emergence of mobile and cloud computing
technologies.
• The study conducted by Intelligent Office highlighted the teleworking trend,
noting that more people are working outside the office every day. The
survey polled more than 1,000 employees across the United States and
Canada and found that 70% of respondents regularly alternate between
working from home and going to the office, while another 29% said they like
to do business in other locations, including libraries, cafes and hotels.
Source: GoGrid, 31/10/2012: https://www.gogrid.com/news/2012/10/31/cloud-computing-teleworking-rise

73. The Digital Workplace
• The survey also suggests that today’s workers are continuing to shift
towards a more personal and custom work style.
• A new breed of worker is conducting business on the go and wants to be
able to work more independently, from anywhere and at any time.
Source: GoGrid, 31/10/2012: https://www.gogrid.com/news/2012/10/31/cloud-computing-teleworking-rise

74. Datasexual Employees?
• Datasexuals are people preoccupied with personal data.
• Big Think (2012) suggests that true datasexuals are both collecting and
recording data from the web as well as broadcasting data with the help of
mobile devices.
• The Placeme app is an example – it plugs into the monitoring functionality
of a mobile device and relentlessly records all of the user’s personal data on
a highly granular level.
Source: Big Think, 16/04/2012: http://bigthink.com/endless-innovation/meet-the-urban-datasexual

75. Mobile Apps Enabling Product
Innovation
• Named as one of Celent’s Model Insurers for 2012 for Best Practice, Tokio
Marine & Nichido Fire Insurance Company teamed up with Japanese
telecom company NTT docomo in April 2010 to launch a series of insurance
products called “One Time Insurance”
• “One Time Insurance” products
– Short term; designed to cover potential risks from sporadic and short
term events
– Purchased any time and any where from smart phones
– Premiums start around $4
– Designed to cultivate an untapped market and attract a new customer
segment
• Technology involved
– Consumer’s mobile phone platform identifies user by phone serial
number
Source: Celent,
www.celent.com%2Fsystem%2Ffiles%2Fcelentmodelinsurer2012presentation_jan_26_2012.pptx&ei=1k9XT7bSIc_p8QPp283lDg&usg=
AFQjCNFVacS9URi1G8Ww-O5kkse2Es3K5g&sig2=aZHbY-G1hRdbHNw93eGm2w (accessed 07/03/12)

76. Mobile Apps Enabling Product
Innovation
– Using PIN code, basic information is retrieved from NTT docomo’s
database
– GPS identifies location
– Context aware computing technology provides insurance product
recommendations based on current location and past activity of mobile
phone user
• Results
– Introduced golf, travel, and sports/leisure insurance first
– Since introduction, medical insurance with a health promotion program
– One Day Auto Insurance for those who don’t own a car and need to
drive a borrowed car
– Opened a new delivery channel that does not conflict with existing
agency channels
Source: Celent,
www.celent.com%2Fsystem%2Ffiles%2Fcelentmodelinsurer2012presentation_jan_26_2012.pptx&ei=1k9XT7bSIc_p8QPp283lDg&usg=
AFQjCNFVacS9URi1G8Ww-O5kkse2Es3K5g&sig2=aZHbY-G1hRdbHNw93eGm2w (accessed 07/03/12)

77. ICICI Lombard - Best Mobile
Application
• ICICI Lombard (India) – 2012 Asia Insurance Technology Award for
Best Mobile Application in the non-life insurance sector.
• Asia Insurance Technology Awards recognises excellence and innovation in
the use of technology within the insurance industry.
• ICICI Lombard is India’s largest private sector general insurance company.
It received the award for implementing the Enterprise Mobility Initiative.
• As part of the initiative the company launched several mobility applications
targeting diverse stakeholders including end customers, agents, claims
surveyors, and internal employees, thus providing quick service and
information access at the touch of a button.
Source: PR Newswire, 05/12/2012: http://www.prnewswire.co.uk/news-releases/icici-lombard-awarded-the-asia-insurance-technology-award-for-best-
mobile-application-182130441.html

78. ICICI Lombard - Best Mobile
Application
• By migrating the services to the technology platform, ICICI Lombard was
able to enhance service delivery both in terms of reducing the number of
processes as well as the time required for settling claims.
• Mr. Eswaranatarajan N, Chief-Operations & Technology, ICICI Lombard GIC
Ltd. says that customer-centric product innovation remains an imperative
for sustaining growth in the company.
• The company is determined to strive to set new industry benchmarks by
bringing in best practices and enhancing its products, processes and
service deliverables.
Source: PR Newswire, 05/12/2012: http://www.prnewswire.co.uk/news-releases/icici-lombard-awarded-the-asia-insurance-technology-award-for-best-
mobile-application-182130441.html

79. ICICI Lombard - Best Mobile
Application
• ICICI Lombard background: the largest private sector general insurance
company in India, a joint venture between India’s ICICI Bank Limited and
Canada based Fairfax Financial Holdings Limited.
• The company also received the "Golden Peacock Award 2012" for
Corporate Social Responsibility.
• ICICI Lombard allows instant policy issuance and renewal through its
website for all retail insurance products including Car Insurance,
International Travel Insurance, Two Wheeler Insurance, Home Insurance
and Health Insurance in India.
Source: PR Newswire, 05/12/2012: http://www.prnewswire.co.uk/news-releases/icici-lombard-awarded-the-asia-insurance-technology-award-for-best-
mobile-application-182130441.html

80. Torus Insurance's ESCAPE
Broker Portal
• Named as one of Celent’s Model Insurers for 2012 for Best Practice London-
based Torus Insurance's new broker portal, created to be the ‘iPhone of broker
portals’ provides an innovative functionality for brokers within the industry.
• ESCAPE's (Excess Casualty Portal Entry) features include a quick-quote
capability that lets producers provide a preliminary price to their clients rapidly,
avoiding the full underwriting process; live chat with underwriters, enabled
through a co-browsing capability whereby underwriters can share the broker's
screen in real time; the ability to display multiple limit options that spare brokers
the need to re-enter information multiple times for different limits; and immediate
policy issuance upon the binding of risk, including the ability to download a PDF
of the quote, binder and invoice -- a process that often takes weeks or months in
the excess casualty business.
• Torus spent just five months developing ESCAPE prior to a beta launch in
October 2010 and went live with a final version of the portal on Nov. 1, 2010.
Source: Insurance and Technology, http://www.insurancetech.com/articles/229400255?cid=nl_ins_daily (accessed 07/03/12)

81. Torus Insurance's ESCAPE
Broker Portal
• The portal's design and workflow also incorporate visual cues indicating the
status of a user's visit. In other industry systems, brokers can spend 12
minutes or longer before realizing that their risk would require a referral,
potentially adding days to the process. Within ESCAPE, a cartoon figure
nicknamed "Quotie" lets brokers know where they stand.
• And throughout the query process, ESCAPE constantly checks underwriting
rules and notifies brokers whether they are "in the box" with regard to Torus'
risk appetite.
• ESCAPE has the ability to quote up to $10 million in limits but whatever limit
users choose, they automatically are supplied with the results of up to 10
other limit options, minimizing the time spent on re-quoting.
Source: Insurance and Technology, http://www.insurancetech.com/articles/229400255?cid=nl_ins_daily (accessed 07/03/12)

82. Torus Insurance's ESCAPE
Broker Portal
• The benefits realised by Torus include:
– 87% of quotes require no referral to underwriting
– Expansion of Excess & Casualty business without adding U/W or
operations staff
– Input time for brokers decreased from 10-12 minutes to 4 minutes
– Quote, bind, invoice time decreased from 30 days to immediate for 87%
of quotes
Source: Celent www.celent.com (accessed 07/03/12)
Source: Insurance and Technology, http://www.insurancetech.com/articles/229400255?cid=nl_ins_daily (accessed 07/03/12)

83. Telehuman
• Telehuman is a video communications system that allows an user to speak
with a three-dimensional representation of another person.
• Telehuman is enabled by a series of Microsoft Kinect sensors and a 3D
camera equipment which capture the three-dimensional image of each
conversant. On the other end of the computer communications set-up, a 3D
projector casts the image within an acrylic cylinder equipped with a convex
mirror. What results is two people talking to life-like projected images of
each other.
Source: Gizmag, 04/05/2012: http://www.gizmag.com/3d-hologram-telepod/22412/

84. Beam Remote Presence System
• Telepresence robots let employees ‘beam’ into work.
• The Beam system is a bot equipped with 2 cameras. The bot’s 17-inch LCD
display and a reliable wireless connection give its remote operator a wide-
angle view of the bot’s surroundings. A microphone array provides high
quality audio that allows the operator to converse with the people in the
distant location. All the operator needs is an internet-connected Windows
PC or Mac, a webcam, and microphone.
Source: Gizmag, 26/09/2012: http://www.gizmag.com/beam-suitable-technologies-remote-presence-system/24296/

85. Google’s Project Glass
• Google Glasses - a smart pair of glasses with an integrated heads-up
display and a battery hidden inside the frame, developed as part of Google
Project Glass.
• The glasses are made of transparent LCD or AMOLED display which puts
information in front of an user’s eyes.
• The glasses are also location-aware and use voice input and output. Users
wearing Google Glasses will be able to scroll and click on information
simply by tilting the head.
Source: NYT, 04/ 04/2012:http://bits.blogs.nytimes.com/2012/04/04/google-begins-testing-its-augmented-reality-glasses/

86. Layar App
• Layar is an AR app that let readers interact with every page in magazines
that have a Layar logo.
• Layar (the company) has pre-programmed the app to deliver specific extra
information that relates to every one of these pages. The user simply has to
tap at the augmented pop-over and gets taken to websites, Facebook like
actions, YouTube videos, apps.
• Layar makes a traditional printed page "pop" more. It adds a long tail to
printed advertising, ensuring that the user remains engaged with the brand
for more time, and in more meaningful ways than simply absorbing the
static information from fixed words and images.
Source: Fast Company, 27/03/2012: http://www.fastcompany.com/1826490/layar-wants-turn-print-pages-augmented-reality-gateways

87. Gamification
• Alex Manchester, intranet researcher and strategist, believes that
gamification could be a key compelling and creative tool in improving
employee engagement. He argues that the use of game theory and gaming
mechanics in business application development is intensifying day by day.
• Gamification is based on game theory and gaming mechanics.
• Game theory attempts to capture mathematically behaviour in strategic
situations, in which an individual's success in making choices depends on
the choices of others.
• Gaming mechanics are the rules, tools and landscapes of game theory.
Source: Gizmag, Alex Manchester Blog, 2010: http://www.alexmanchester.com/alexmanchester/2010/07/enhancing-the-intranet-with-game-theory.html

88. Gamification
• Although not widely applied, gaming mechanics falls under the well
understood business terms of 'reward and recognition', incentives and
bonuses.
• The bigger picture of gaming mechanics and business software begins with
virtual environments. Second Life and other 'metaverses' have been touted
for some time as areas for business expansion, offering employees new
ways of interacting and drawing on 'avatars' (virtual representations of
people), and increasingly powerful, immersive graphics.
• The creators Second Life have released an enterprise version of the
software (work.secondlife.com/en-US/) that can be deployed on an
organisation's own servers."
Source: Gizmag, Alex Manchester Blog, 2010: http://www.alexmanchester.com/alexmanchester/2010/07/enhancing-the-intranet-with-game-theory.html

89. Gamification
• While collaboration and teamwork in virtual worlds is a growing area of
development, such environments seem to require too much of a leap for most
businesses.
• Alex Manchester argues that the technical requirements are still too heavy, the
learning curve still too steep, the concept seemingly still too inane for all but the
most progressive organisations.
• Gamification also encourages co-opetition. This is a process where people with
collective interests can assist each other with some things, while still remaining
fiercely competitive in other areas.
• In many instances it is the co-opetition behaviours, that are providing businesses
with fresh ideas for motivation and rewards programs in business environments.
Source: Gizmag, Alex Manchester Blog, 2010: http://www.alexmanchester.com/alexmanchester/2010/07/enhancing-the-intranet-with-game-theory.html

90. Conferences in Virtual Worlds
• Increasingly, companies like IBM, Schneider Electric, and Intel are holding
their events in Second Life.
• When Intel’s bi-annual Embedded Channel Conference (ECC) was
canceled, the conference organizers sought a less expensive means to
deliver the same content and level of interaction to 150 employees and
business partners.
• Encouraged by the work other groups at Intel were already conducting in
Second Life, ECC organizers unanimously decided to execute their
conference in the virtual world.
Source: Second Life, 06/22/2009:
http://community.secondlife.com/t5/Working-Inworld-General/Case-Study-Intel-s-Embedded-Channel-Conference-in-Second-Life/ba-p/645708

91. Conferences in Virtual Worlds
• The virtual ECC conference (vECC) saved Intel $265,000 of the $300,000
budget for the real world event that they cancelled. The vECC was executed
the pilot event using The Immersive Workspaces™ solution by Rivers Run
Red.
Intel shares best practices for Second Life conferences:
• Work directly with the corporate IT department early in the early planning
stages to assess desktop system requirements, firewall portals, and
software compatibilities.
• Pre-event training is key. The more prepared participants are for inworld
events, the greater the focus will be on content instead of accidentally
bumping other avatars or learning how to communicate.
Source: Second Life, 06/22/2009:
http://community.secondlife.com/t5/Working-Inworld-General/Case-Study-Intel-s-Embedded-Channel-Conference-in-Second-Life/ba-p/645708

92. Enterprise App Stores
• An enterprise app store (EAS) is a place where a company’s employees
can go and get the apps they need, similar to public app stores such as
Apple's.
• Forecasts suggest that enterprises will develop a slew of apps that their
employees will depend on. EAS will therefore help enterprises distribute,
secure and control the apps their employees use. Gartner believes that EAS
will become more mainstream in 2014.
• Could internal communication apps facilitate IC in the future?
Source: Whitehall Media 2012: http://www.whitehallmedia.co.uk/bda/big-data-2/strategic-big-data-ranks-amongst-gartners-top-10-it-trends-for-2013/

93. Enterprise App Stores
• Employees are not only bringing their own devices to work, many employers
are now equipping their employees with them too. Forrester research
suggests that by 2015, half of the devices on corporate networks will be
mobile.
• This soaring uptake of mobile devices in the workplace has already started
to create a fragmented mobile application landscape, with many different
apps being used within a corporate environment.
• Many experts suggest that organisations need to put in place in-house
corporate app stores. General Electric launched their store in 2009, it is
called GE AppCentral.
• Benefits: among others app installation and usage can be measured.
Source: RIMA Design, 2012: http://www.rimadesign.com/downloads/InternalComms_ebook.pdf