Mijn lezing over de social business mindset voor Online Thursday

1. jacqueline fackeldey
customer experience expert
the social media business mindset
jacqueline fackeldey@online thursday
19 juni 2014

2. jacqueline fackeldey
customer experience expert
jacqueline@fackeldeyfinds.com

3. jacqueline fackeldey
customer experience expert
social business?
jacqueline@fackeldeyfinds.com

4. jacqueline fackeldey
customer experience expert
social business?
jacqueline@fackeldeyfinds.com
'A social business is an organization
designed consciously around
sociality and social tools, as a
response to a changed world and
the emergence of the social web.'
Stowe Boyd

5. jacqueline fackeldey
customer experience expert
social business?
jacqueline@fackeldeyfinds.com

6. jacqueline fackeldey
customer experience expert
...
dit is alweer 7 jaar geleden

7. jacqueline fackeldey
customer experience expert
maar nu kunnen we er echt niet langer omheen
jacqueline@fackeldeyfinds.com

8. jacqueline fackeldey
customer experience expert
de organisatie van de toekomst

9. jacqueline fackeldey
customer experience expert
is steeds minder een
jacqueline@fackeldeyfinds.com

10. jacqueline fackeldey
customer experience expert
business wordt social business
jacqueline@fackeldeyfinds.com

11. jacqueline fackeldey
customer experience expert
de digitalisering trekt zich niks aan van muren
jacqueline@fackeldeyfinds.com

12. jacqueline fackeldey
customer experience expert
maar social media = social business
jacqueline@fackeldeyfinds.com

13. jacqueline fackeldey
customer experience expert
net zomin als crm = klantgericht ondernemen
jacqueline@fackeldeyfinds.com

14. jacqueline fackeldey
customer experience expert
lang niet elke organisatie begrijpt dat al
jacqueline@fackeldeyfinds.com

15. jacqueline fackeldey
customer experience expert
daar staat zogenaamd de klant centraal
jacqueline@fackeldeyfinds.com

16. jacqueline fackeldey
customer experience expert
maar wat echt centraal staat weten we allemaal
jacqueline@fackeldeyfinds.com

17. jacqueline fackeldey
customer experience expert
daarom heeft elke vervoerder zijn eigen paal
jacqueline@fackeldeyfinds.com

18. jacqueline fackeldey
customer experience expert
kijk ook naar de grote social media merken zelf
jacqueline@fackeldeyfinds.com

19. jacqueline fackeldey
customer experience expert
die klanten opsluiten in hun ‘walled gardens’
jacqueline@fackeldeyfinds.com

20. jacqueline fackeldey
customer experience expert
kortom, er is werk aan de winkel!
jacqueline@fackeldeyfinds.com

21. jacqueline fackeldey
customer experience expert
met name op dit niveau
jacqueline@fackeldeyfinds.com

22. jacqueline fackeldey
customer experience expert
they talk, but don’t walk
jacqueline@fackeldeyfinds.com

23. jacqueline fackeldey
customer experience expert
word je een social business en wat heb je ervoor nodig?
jacqueline@fackeldeyfinds.com

24. jacqueline fackeldey
customer experience expert
lef
jacqueline@fackeldeyfinds.com

25. jacqueline fackeldey
customer experience expert
hartjacqueline@fackeldeyfinds.com

26. jacqueline fackeldey
customer experience expert
boerenverstandjacqueline@fackeldeyfinds.com

27. jacqueline fackeldey
customer experience expert
ziel en zaligheidjacqueline@fackeldeyfinds.com

28. jacqueline fackeldey
customer experience expert
focus = human being
not human buying
jacqueline@fackeldeyfinds.com

29. jacqueline fackeldey
customer experience expert
is social business
jacqueline@fackeldeyfinds.com

30. jacqueline fackeldey
customer experience expert
wacht dan niet langer en begin er meteen mee!
jacqueline@fackeldeyfinds.com

31. jacqueline fackeldey
customer experience expert
we worden er allemaal beter van
jacqueline@fackeldeyfinds.com

32. jacqueline fackeldey
customer experience expert
met dank aan: space invader | van abbe museum |
jacqueline@fackeldeyfinds.com

33. jacqueline fackeldey
customer experience expert
jacqueline@fackeldeyfinds.com | www.fackeldeyfinds.com |
+ 31 (0)6 146 77 496 | twitter: @fackeldeyfinds | slideshare: fackeldeyfinds |
google+: jacqueline fackeldey | delicious: macjfan | pinterest: fackeldeyfinds
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