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11-1
Chapter Eleven
Pricing Strategy
and
Management
McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved.
11-2
Pricing Decisions are
Creating Major
Challenges for Many
Companies
Examples Include:
 Threats to major airlines by
discount carriers.
 Pressures on drug companies
to reduce prices.
 Intense price competition on
supermarket chains by
Wal- Mart and Costco.
 Aggressive discounting by
U.S. automobile producers
to retain market share.
 Threats to strong brands by
counterfeit products.
11-3
Part of the reason that pricing
is misused and poorly
understood is the common
practice of making it the last
marketing decision. We think
that we must design products,
communications plans, and a
method of distribution before
we have something to price.
We then use pricing tactically to
capture whatever value we can.
T.Nagle, Marketing News, 11/9/98, 4.
STRATEGIC ROLE OF
PRICE
11-4
How Price Fits into the
Positioning Strategy
Positioning Strategy
Product
strategy
Target
market and
objectives
Value-Chain
strategy
Pricing
strategy
Promotion
strategy
11-5
Pricing Situations
 New product pricing
 Life cycle pricing
 Positioning strategy
change
 Countering
competitive threats
11-6
Role of Price in
Positioning Strategy
Signal
to the
Buyer
Instrument
of
Competition
Improving
Financial
Performance
Marketing
Program
Consideration
s
11-7
Examples of Pricing
Objectives
 Gain market position
 Achieve financial
performance
 Product positioning
 Stimulate demand
 Influence competition
11-8
Customer Price
Sensitivity
Legal and
Ethical
Constraints
Competitors’
Likely
Responses
Analyzing the
Pricing
Situation
Product
Costs
ANALYZING THE
PRICING SITUATION
11-9
Customer Price
Sensitivity
1. How large is the product-market
in terms of buying potential?
2. What are the market segments
and what market target strategy
is to be used?
3. How sensitive is demand in the
segment(s) to changes in price?
4. How important are nonprice
factors, such as features and
performance?
5. What are the estimated sales at
different price levels?
11-10
Buyers’ Perceptions of Value Offerings
of Brands A-E
Perceived
Value
Perceived Price
Superior Value Zone
D A
C
E
B
Inferior Value Zone
11-11
Guide to Cost
Analysis
Determine cost
structure
A
Analyze cost and
volume relationships
B
Analyze competitive
advantage
C
Estimate the effect
of experience on costs
D
Determine the extent
of control over costs
E
11-12
Competitor Analysis
 Which firms represent the
most direct competition
 Competitor’s positioning on a
relative price basis
 How active is price in their
marketing strategies
 Competitors’ success with
their pricing strategies
 Competitors’ probable
responses to alternative price
strategies
11-13
Pricing Pressures in the
Personal Computer
Market
The personal computer market offers an
interesting look at the effects of intense
competition. Dell, Inc. continually looks to
lower its operating expenses in an effort to
pass savings to customers. The result over
time has enabled Dell to profitably grow at a
multiple of the industry, which has had a
negative effect on companies such as
Hewlett-Packard Co. The pricing pressure on
rivals is one of the reasons that led to the
merger between Compaq Computer and H-P.
The aggressive price competition resulted in
H-P’s PC unit reporting a loss in 3rd
Quarter
2003. A major competitive hurdle for H-P is
Dell’s low-cost direct-sales business model.
Sources: “A Nasty Surprise from HP,” Business Week, September 1, 2003; Gary McWilliams and Pui-Wing
Tam, “Dell Price Cuts Put a Squeeze on Rival H-P,” The Wall Street Journal, August 21, 2003, B1 and B7.
11-14
Legal and Ethical
Considerations
What are the legal and
ethical factors that may
affect the choice of a
price strategy?
11-15
SELECTING THE
PRICING STRATEGY
 How much flexibility
exists?
 How to position price
relative to costs?
 How visible to make the
price of the product?
11-16
Determinants of
Pricing Flexibility
Demand
Costs
Demand-Cost
Gap
Competition
Legal and
Ethical
Influences
11-17
Price too high;
little or no
demand
Price Floor
Price
Ceiling
 Nature of demand in target
market
 Business and marketing
strategy
 Product differentiation
 Competitors’ prices
 Prices of substitutes
 Product costs
Rangeoffeasibleprices
Price too low; no profit possible
How Much Flexibility
Exists?
11-18
Above
Competition
Below
Competition
Skim strategy
Neutral strategy
(same as
competition)
Penetration strategy
Price Positioning
11-19
Diplomacy
rather than force
Select
competitive
confrontations
Signaling
Competitive
Pricing
Issues
Target
segments
instead of
volume
Source: Thomas T. Nagle, “Price Competition,” Marketing Management, Vol. 2, No. 1, 38-45.
11-20
Basis of Determining
Specific Prices
Cost Competition
Demand
Pricing in Action
11-21
Establishing Pricing
Policy and Structure
Policy
Discounts, allowances,
returns, and other
operating guidelines
Pricing Structure
Product mix and line
pricing relationships
How individual items in
the line are priced in
relation to one another
11-22
Special Pricing
Situations
Price Segmentation
Value Chain (Distribution)
Channel Pricing
Price Flexibility
Product Life Cycle Pricing
Counterfeit Products
11-23
Chapter Twelve
Promotion,
Advertising, and
Sales Promotion
Strategies
McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved.
11-24
Promotion,
Advertising, and
Sales Promotion
Strategies
 Promotion Strategy
 Advertising Strategy
 Sales Promotion
Strategy
11-25
Promotion
Components
Public
Relations
Direct
Marketing
Sales
Promotion
Personal
Selling
Advertising
Interactive/Internet
Marketing
Composition of
Promotion Strategy
11-26
COMMUNICATION
OBJECTIVES
ROLE OF PROMOTION
COMPONENTS
PROMOTION
BUDGET
PROMOTION COMPONENT
STRATEGIES
Coordination
with Product,
Distribution,
and Price
Strategies
DEVELOPING THE
PROMOTION
STRATEGY
Advertising Sales
Promotion
Public
Relations
Personal
Selling
Direct
Marketing
Interactive/
Internet
Marketing
MARKET TARGETING AND
POSITIONING STRATEGIES
INTEGRATE AND IMPLEMENT
PROMOTION COMPONENT
STRATEGIES
EVALUATE
EFFECTIVENESS OF
PROMOTION STRATEGY
11-27
Percent of Sales
 Fixed percent of sales,
often based on past
expenditure patterns.
Comparative Parity
 Budget is based largely
upon what competition is
doing.
Objective and Task
 Set objectives and then
determine tasks (and costs)
necessary to meet the
objectives.
Percent of Sales
 The method is very arbitrary.
Budget may be too high
when sales are high and too
low when sales are low.
Comparative Parity
 Differences in marketing
strategy may require different
budget levels.
Objective and Task
 The major issue in using this
method is deciding the right
objectives so measurement
of results is important.
Features Limitations
Budgeting Methods
11-28
Illustrative Influences on
Promotions Strategy
Number and dispersion of buyers
Buyers’ information needs
Size and importance of purchase
Distribution
Product Complexity
Post-purchase contact required
Small
High
Large
Direct
High
Yes
Large
Low
Small
Channel
Low
No
Advertising/
sales
promotion
driven
Balanced Personal
selling driven
11-29
Increasing Uncertainty
About Impact on
Purchasing Behavior
Increasing Difficulty
of Measurement
Type of Objective
• Exposure
• Awareness
• Attitude
Change
• Sales
• Profit
Alternative Levels for Setting
Advertising Objectives
11-30
Determining
Advertising Objectives
1. Does the advertising aim at immediate
sales?
2. Does the advertising aim at near-term
sales?
3. Does the advertising aim at building a long-
range consumer franchise?
4. Does the advertising aim at helping increase
sales?
5. Does the advertising aim at some specific
step that leads to a sale?
6. How important are supplementary benefits of
advertising?
7. Should the advertising impart information
needed to consummate sales and build
customer satisfaction?
8. Should advertising build confidence and
goodwill for the corporation?
9. What kind of images does the company wish
to build?
Source: from Exhibit 12-5.
11-31
Budget Determination
OBJECTIVE AND TASK
METHOD HAS A
STRONGER SUPPORTING
LOGIC THAH THE OTHER
METHODS.
Media/
Scheduling
Creative
Strategy
Budget
Determination
11-32
Product Distribution Price Promotion
Advertising
(How to communicate
intended positioning
to buyers and others
influencing the
purchase.)
Creative
Strategy
CREATIVE
STRATEGYThe creative strategy is guided by the
market target and the positioning
strategy.
Provide a unifying
concept that binds
together the various
parts of the
advertising campaign.
11-33
SPREADING the Word on the Net
Online advertising is growing at a sizzling 29% rate, to $9.3
billion this year. Here’s why:
SEARCH WORKS
Google and Yahoo! have demonstrated the power of the Web
by using customers’ search queries to connect them with
advertisers. This combination fuels a search industry expected
to hit $3.9 billion this year.
CUSTOMERS ARE ONLINE
More than half of American households have always-on Net
connections. And the Web reaches millions at the office. The
Big Three portals-Yahoo, AOL, and MSN-reach a combined 50
million a day-twice the TV audience of a World Series game.
VIDEO ROCKS
The adoption of broadband, which can handle video, lets
advertisers put TV-like ads online. Longer spots by BMW and
Adidas have reached cult status. As demand for video soars,
portals sell choice slots in advance, much like TV’s up-front
sales.
FEEDBACK IS INSTANT
Marketers and online publishers have tools to track an ad’s
performance in real time, allowing them to make quick
adjustments if customers aren’t clicking. This turns the Net into
a vast marketing lab. And as video grows, it becomes a test
bed for TV ads.
CUSTOMERS LEAVE TRAILS
It was an empty promise during the dot-com days, but now
advertisers have the technology to follow customers, click by
click, and to hit them with relevant ads. The upshot? No wasted
money peddling dog food to cat owners.
Source: Stephen Baker, “The Online Ad Surge,” Business Week, November 22, 2004, 79.
11-34
Access to
the target
audience
Cost of
reaching the
target group(s)
Favorable
access to
cost
Unfavorable
access to cost
Factors Influencing
Media Decisions
11-35
MEASURING
ADVERTISING
EFFECTIVENESS
Rating
Services
Sales and
Expense Analysis
Test
Marketing
Controlled
Tests
Recall
Tests
11-36
SALES PROMOTION consists of
various incentives, mostly short
term, intended to stimulate
quicker and/or greater purchase
of particular goods/services by
end-user consumers or value
chain organizations.
The strategy process is similar
to the design of advertising
strategy.
SALES PROMOTION
STRATEGY
11-37
SALES
PROMOTION
TARGETS
Consumer
Buyers
Salespeople
Business
Buyers
Value
Chain
Sales Promotion
Activities and Targets
Activities include trade shows,
specialty advertising, contests,
displays, coupons, recognition
programs, and free samples.

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Pricing Strategy

  • 1. 11-1 Chapter Eleven Pricing Strategy and Management McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved.
  • 2. 11-2 Pricing Decisions are Creating Major Challenges for Many Companies Examples Include:  Threats to major airlines by discount carriers.  Pressures on drug companies to reduce prices.  Intense price competition on supermarket chains by Wal- Mart and Costco.  Aggressive discounting by U.S. automobile producers to retain market share.  Threats to strong brands by counterfeit products.
  • 3. 11-3 Part of the reason that pricing is misused and poorly understood is the common practice of making it the last marketing decision. We think that we must design products, communications plans, and a method of distribution before we have something to price. We then use pricing tactically to capture whatever value we can. T.Nagle, Marketing News, 11/9/98, 4. STRATEGIC ROLE OF PRICE
  • 4. 11-4 How Price Fits into the Positioning Strategy Positioning Strategy Product strategy Target market and objectives Value-Chain strategy Pricing strategy Promotion strategy
  • 5. 11-5 Pricing Situations  New product pricing  Life cycle pricing  Positioning strategy change  Countering competitive threats
  • 6. 11-6 Role of Price in Positioning Strategy Signal to the Buyer Instrument of Competition Improving Financial Performance Marketing Program Consideration s
  • 7. 11-7 Examples of Pricing Objectives  Gain market position  Achieve financial performance  Product positioning  Stimulate demand  Influence competition
  • 8. 11-8 Customer Price Sensitivity Legal and Ethical Constraints Competitors’ Likely Responses Analyzing the Pricing Situation Product Costs ANALYZING THE PRICING SITUATION
  • 9. 11-9 Customer Price Sensitivity 1. How large is the product-market in terms of buying potential? 2. What are the market segments and what market target strategy is to be used? 3. How sensitive is demand in the segment(s) to changes in price? 4. How important are nonprice factors, such as features and performance? 5. What are the estimated sales at different price levels?
  • 10. 11-10 Buyers’ Perceptions of Value Offerings of Brands A-E Perceived Value Perceived Price Superior Value Zone D A C E B Inferior Value Zone
  • 11. 11-11 Guide to Cost Analysis Determine cost structure A Analyze cost and volume relationships B Analyze competitive advantage C Estimate the effect of experience on costs D Determine the extent of control over costs E
  • 12. 11-12 Competitor Analysis  Which firms represent the most direct competition  Competitor’s positioning on a relative price basis  How active is price in their marketing strategies  Competitors’ success with their pricing strategies  Competitors’ probable responses to alternative price strategies
  • 13. 11-13 Pricing Pressures in the Personal Computer Market The personal computer market offers an interesting look at the effects of intense competition. Dell, Inc. continually looks to lower its operating expenses in an effort to pass savings to customers. The result over time has enabled Dell to profitably grow at a multiple of the industry, which has had a negative effect on companies such as Hewlett-Packard Co. The pricing pressure on rivals is one of the reasons that led to the merger between Compaq Computer and H-P. The aggressive price competition resulted in H-P’s PC unit reporting a loss in 3rd Quarter 2003. A major competitive hurdle for H-P is Dell’s low-cost direct-sales business model. Sources: “A Nasty Surprise from HP,” Business Week, September 1, 2003; Gary McWilliams and Pui-Wing Tam, “Dell Price Cuts Put a Squeeze on Rival H-P,” The Wall Street Journal, August 21, 2003, B1 and B7.
  • 14. 11-14 Legal and Ethical Considerations What are the legal and ethical factors that may affect the choice of a price strategy?
  • 15. 11-15 SELECTING THE PRICING STRATEGY  How much flexibility exists?  How to position price relative to costs?  How visible to make the price of the product?
  • 17. 11-17 Price too high; little or no demand Price Floor Price Ceiling  Nature of demand in target market  Business and marketing strategy  Product differentiation  Competitors’ prices  Prices of substitutes  Product costs Rangeoffeasibleprices Price too low; no profit possible How Much Flexibility Exists?
  • 18. 11-18 Above Competition Below Competition Skim strategy Neutral strategy (same as competition) Penetration strategy Price Positioning
  • 19. 11-19 Diplomacy rather than force Select competitive confrontations Signaling Competitive Pricing Issues Target segments instead of volume Source: Thomas T. Nagle, “Price Competition,” Marketing Management, Vol. 2, No. 1, 38-45.
  • 20. 11-20 Basis of Determining Specific Prices Cost Competition Demand Pricing in Action
  • 21. 11-21 Establishing Pricing Policy and Structure Policy Discounts, allowances, returns, and other operating guidelines Pricing Structure Product mix and line pricing relationships How individual items in the line are priced in relation to one another
  • 22. 11-22 Special Pricing Situations Price Segmentation Value Chain (Distribution) Channel Pricing Price Flexibility Product Life Cycle Pricing Counterfeit Products
  • 23. 11-23 Chapter Twelve Promotion, Advertising, and Sales Promotion Strategies McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved.
  • 24. 11-24 Promotion, Advertising, and Sales Promotion Strategies  Promotion Strategy  Advertising Strategy  Sales Promotion Strategy
  • 26. 11-26 COMMUNICATION OBJECTIVES ROLE OF PROMOTION COMPONENTS PROMOTION BUDGET PROMOTION COMPONENT STRATEGIES Coordination with Product, Distribution, and Price Strategies DEVELOPING THE PROMOTION STRATEGY Advertising Sales Promotion Public Relations Personal Selling Direct Marketing Interactive/ Internet Marketing MARKET TARGETING AND POSITIONING STRATEGIES INTEGRATE AND IMPLEMENT PROMOTION COMPONENT STRATEGIES EVALUATE EFFECTIVENESS OF PROMOTION STRATEGY
  • 27. 11-27 Percent of Sales  Fixed percent of sales, often based on past expenditure patterns. Comparative Parity  Budget is based largely upon what competition is doing. Objective and Task  Set objectives and then determine tasks (and costs) necessary to meet the objectives. Percent of Sales  The method is very arbitrary. Budget may be too high when sales are high and too low when sales are low. Comparative Parity  Differences in marketing strategy may require different budget levels. Objective and Task  The major issue in using this method is deciding the right objectives so measurement of results is important. Features Limitations Budgeting Methods
  • 28. 11-28 Illustrative Influences on Promotions Strategy Number and dispersion of buyers Buyers’ information needs Size and importance of purchase Distribution Product Complexity Post-purchase contact required Small High Large Direct High Yes Large Low Small Channel Low No Advertising/ sales promotion driven Balanced Personal selling driven
  • 29. 11-29 Increasing Uncertainty About Impact on Purchasing Behavior Increasing Difficulty of Measurement Type of Objective • Exposure • Awareness • Attitude Change • Sales • Profit Alternative Levels for Setting Advertising Objectives
  • 30. 11-30 Determining Advertising Objectives 1. Does the advertising aim at immediate sales? 2. Does the advertising aim at near-term sales? 3. Does the advertising aim at building a long- range consumer franchise? 4. Does the advertising aim at helping increase sales? 5. Does the advertising aim at some specific step that leads to a sale? 6. How important are supplementary benefits of advertising? 7. Should the advertising impart information needed to consummate sales and build customer satisfaction? 8. Should advertising build confidence and goodwill for the corporation? 9. What kind of images does the company wish to build? Source: from Exhibit 12-5.
  • 31. 11-31 Budget Determination OBJECTIVE AND TASK METHOD HAS A STRONGER SUPPORTING LOGIC THAH THE OTHER METHODS. Media/ Scheduling Creative Strategy Budget Determination
  • 32. 11-32 Product Distribution Price Promotion Advertising (How to communicate intended positioning to buyers and others influencing the purchase.) Creative Strategy CREATIVE STRATEGYThe creative strategy is guided by the market target and the positioning strategy. Provide a unifying concept that binds together the various parts of the advertising campaign.
  • 33. 11-33 SPREADING the Word on the Net Online advertising is growing at a sizzling 29% rate, to $9.3 billion this year. Here’s why: SEARCH WORKS Google and Yahoo! have demonstrated the power of the Web by using customers’ search queries to connect them with advertisers. This combination fuels a search industry expected to hit $3.9 billion this year. CUSTOMERS ARE ONLINE More than half of American households have always-on Net connections. And the Web reaches millions at the office. The Big Three portals-Yahoo, AOL, and MSN-reach a combined 50 million a day-twice the TV audience of a World Series game. VIDEO ROCKS The adoption of broadband, which can handle video, lets advertisers put TV-like ads online. Longer spots by BMW and Adidas have reached cult status. As demand for video soars, portals sell choice slots in advance, much like TV’s up-front sales. FEEDBACK IS INSTANT Marketers and online publishers have tools to track an ad’s performance in real time, allowing them to make quick adjustments if customers aren’t clicking. This turns the Net into a vast marketing lab. And as video grows, it becomes a test bed for TV ads. CUSTOMERS LEAVE TRAILS It was an empty promise during the dot-com days, but now advertisers have the technology to follow customers, click by click, and to hit them with relevant ads. The upshot? No wasted money peddling dog food to cat owners. Source: Stephen Baker, “The Online Ad Surge,” Business Week, November 22, 2004, 79.
  • 34. 11-34 Access to the target audience Cost of reaching the target group(s) Favorable access to cost Unfavorable access to cost Factors Influencing Media Decisions
  • 36. 11-36 SALES PROMOTION consists of various incentives, mostly short term, intended to stimulate quicker and/or greater purchase of particular goods/services by end-user consumers or value chain organizations. The strategy process is similar to the design of advertising strategy. SALES PROMOTION STRATEGY
  • 37. 11-37 SALES PROMOTION TARGETS Consumer Buyers Salespeople Business Buyers Value Chain Sales Promotion Activities and Targets Activities include trade shows, specialty advertising, contests, displays, coupons, recognition programs, and free samples.