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Home On-the-go In-store
Benefits
Engage with
consumers as
shoppers
outside store
Reach shoppers
who use
traditional
media less
Drive brand
consideration
and loyalty
through
targeted offers
Capture
shopper
preferences and
habit via opt in
schemesImprove
personalisation
and reduce
intrusiveness
Improve
response rate
and ability to
measure ROI
Improve
shopper
involvement
and use of
loyalty schemes
Influence
shopping list
and basket
before the
shopper enters
the store
0 10 20 30 40 50 60 70 80 90
Sell items
Access the internet in the supermarket
Purchase items
Find the latest special offers and coupons
Access a social network
Find information about products
Find out information about shops nearby
Search for a particular shop or business
Access the internet
Text message
%
0 10 20 30 40 50 60 70 80
Product Information on Mobile Phone
Scan to List With Mobile
Location Based Mobile Coupons & Offers
Scan to Basket With Mobile
Mobile Coupons
Mobile Loyalty Card App
Mobile Price Comparison
Mobile Price Check
Mobile Loyalty Points Check Apps
Mobile Phone Shopping List Apps
On Pack Mobile SMS Competitions
Mobile Online Grocery Shopping
Web Ratings and Reviews
Printable (Desktop PC) Shopping Lists
Web Recipes & Meal Suggestions
Web Price Comparison
Web Coupons
%
Aware of and use Aware of and don't use
0 10 20 30 40 50 60 70 80
Web Ratings and Reviews
Mobile Online Grocery Shopping
Product Information on Mobile Phone
On Pack Mobile SMS Competitions
Web Recipes & Meal Suggestions
Mobile Coupons
Scan to Online Basket With Mobile
Printable (Desktop PC) Shopping Lists
Mobile Phone Shopping List Apps
Mobile Loyalty Points Check Apps
Mobile Price Check
Location Based Mobile Coupons & Offers
Mobile Loyalty Card App
Mobile Price Comparison
Scan to List With Mobile
Web Price Comparison
Web Coupons
%
Appeal
High
usage
Low
usage
High appeal
Low appeal
Web
coupons
Web price
comparison
Web recipes &
meal suggestions
Printable (PC)
shopping lists
Web ratings
& reviews
Mobile online
grocery
shopping
On pack
mobile SMS
competitions
Mobile
shopping
listMobile price
check
Mobile price
comparison
Mobile
coupons
Mobile
scanning to
online basket
Product info
on mobile
Short to long-term potentialMedium to longer-term
potential
Niche potential
Short to medium-term
potential

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Digital Shopper Marketing: The Shopper Perspective

  • 2. Benefits Engage with consumers as shoppers outside store Reach shoppers who use traditional media less Drive brand consideration and loyalty through targeted offers Capture shopper preferences and habit via opt in schemesImprove personalisation and reduce intrusiveness Improve response rate and ability to measure ROI Improve shopper involvement and use of loyalty schemes Influence shopping list and basket before the shopper enters the store
  • 3. 0 10 20 30 40 50 60 70 80 90 Sell items Access the internet in the supermarket Purchase items Find the latest special offers and coupons Access a social network Find information about products Find out information about shops nearby Search for a particular shop or business Access the internet Text message %
  • 4. 0 10 20 30 40 50 60 70 80 Product Information on Mobile Phone Scan to List With Mobile Location Based Mobile Coupons & Offers Scan to Basket With Mobile Mobile Coupons Mobile Loyalty Card App Mobile Price Comparison Mobile Price Check Mobile Loyalty Points Check Apps Mobile Phone Shopping List Apps On Pack Mobile SMS Competitions Mobile Online Grocery Shopping Web Ratings and Reviews Printable (Desktop PC) Shopping Lists Web Recipes & Meal Suggestions Web Price Comparison Web Coupons % Aware of and use Aware of and don't use
  • 5. 0 10 20 30 40 50 60 70 80 Web Ratings and Reviews Mobile Online Grocery Shopping Product Information on Mobile Phone On Pack Mobile SMS Competitions Web Recipes & Meal Suggestions Mobile Coupons Scan to Online Basket With Mobile Printable (Desktop PC) Shopping Lists Mobile Phone Shopping List Apps Mobile Loyalty Points Check Apps Mobile Price Check Location Based Mobile Coupons & Offers Mobile Loyalty Card App Mobile Price Comparison Scan to List With Mobile Web Price Comparison Web Coupons % Appeal
  • 6. High usage Low usage High appeal Low appeal Web coupons Web price comparison Web recipes & meal suggestions Printable (PC) shopping lists Web ratings & reviews Mobile online grocery shopping On pack mobile SMS competitions Mobile shopping listMobile price check Mobile price comparison Mobile coupons Mobile scanning to online basket Product info on mobile Short to long-term potentialMedium to longer-term potential Niche potential Short to medium-term potential