1) This document describes a study on the impact of information distribution and enrichment on crisis management coordination.
2) An experiment was conducted with 100 crisis management professionals across 4 groups responding to simulated crises under different information conditions.
3) The results showed that enriching information for coordinators had a strong impact on their situation awareness and decision making, but also increased risks of coordination neglect and role neglect, especially with more centralized information management.
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ISCRAM 2013: Impact of the distribution and enrichment of information on the management and coordination of a human-made fast-burning crisis
1. Information management
Impact of the distribution and enrichment of information on the
management and coordination of a human-made fast-burning crisis
Bert Brugghemans – Koen Milis – Bartel Van de Walle
2. Cdt. Bert Brugghemans: Antwerp Fire Service
Dr. Koen Milis: Campus Vesta
Prof. Dr. Bartel Van de Walle: Tilburg University
6. Practical organisation
4 participants X 2 exercises (1h) x 10 sessions
Coordinator (DIR CP-OPS)
CO Fire (DIR BW)
CO Medical (DIR MED)
CO Police (DIR POL)
4 observers
In total about 100 professionals involved
7. All participants + observers = professionals
Limited to
Have knowledge of Belgian ICS & crisis management
Are not fulltime crisis managers or didn’t have more than one
real disaster last two years
Are involved in a public emergency agency
Typical? Fire officer of a smaller region, EM in a regional hospital,
…
All on voluntary basis (test sessions, preps, …)
8. Practical organisation
Command post simulation
Simulation of the terrain activities
No strategic level
9. Each group = 2 cases
Train accident + HAZMAT + Residential area
Fire in rave + MCI
Start = 30 min after start incident
22. Limitations & further research?
Measuring decision making in action research
Measuring situation awareness objectively
Tactical level vs strategic level (situation awareness ->
sensemaking)
Methodology for IM in crisis management
23. Recommendations for practice
Information management has to be implemented in crisis
management (legislation + practice)
First invest in crisis management of the different services
(rol of the “adjunct”)
Central information management as coordination of
multidisciplinary information management
Implementing course on IM in education
Further research on methods
