Espire’s IT services include specialization in Application Development, Support, Maintenance, Modernization and Standardization, Product Engineering, Application Testing and QA, Enterprise Applications, Business Intelligence, Portal and Content Management, Infrastructure Management and Customer Communication Management.

1. Corporate Presentation
December 2013

2. Espire Infolabs: Your Technology Partner
For over two decades, global enterprises worldwide have chosen Espire
Infolabs as their IT services and outsourcing partner
Presence in
9
Global
locations
550+
100+
Employees
Customers
India
20 Years
QUALITY
• SEI CMMI level 5 ver 1.3 compliant
• ISO 27001:2005 & ISO 9001:2008 certified
DELIVERY CENTRES at
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Capacity: 1600 persons
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Major functions/services provided: software services
DATA SECURITY
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2
Australia
13 Years
Location: Gurgaon and New Delhi
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UK
18 Years
Secured data, network and physical environment for maximum protection &
safety
Corporate Presentation | December 2013
Singapore
15 Years
USA
15 Years
www.espire.com

3. Global Presence
Delivery Centres
Vancouver
New Jersey
London
New Delhi
Gurgaon
New Delhi
Gurgaon
( headquarters)
Sales offices
London
Vancouver
New Jersey
Singapore
Sydney
Melbourne
Brisbane
Melbourne
Singapore
Delivery Centre
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Corporate Presentation | December 2013
Sales Office
Sydney
Brisbane
www.espire.com

4. Espire: Service Offerings Across Technologies
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Corporate Presentation | December 2013
www.espire.com

5. Services and Domain Landscape
Application Management
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DELIVERY DEPTH
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Application Development, Support &
Maintenance
Application Testing, Performance
Management & Quality Assurance
Multichannel &mobility services
Product Engineering
Migrations, Standardization &
Consolidation
ISO 27001:2005 - CERTIFIED ISMS
Customer Communication
Management
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Web Content Management
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Document Composition Consulting
Print & Production management
Implementation Services
Print Application support, maintenance
and migrations
Enterprise Content Management &
Workflow
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Web Content Management
eCommerce, B-to-B & B-to-C Portal
User Experience
Intranet & Enterprise Collaboration
Migration & Consolidation
Multilingual Content Management &
Translation
Mobility Solutions
Enterprise Application
Business Intelligence
Infrastructure Services
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Help Desk & Support Services
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Database Management Services
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Platform Migrations
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Application Performance Management
ERP - Oracle e-business suite, MS
Dynamics AX,NAV, Infor & Bespoke
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CRM – MS Dynamics, Salesforce, Bespoke
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Billing, Ordering, Provisioning, Enterprise
applications
Data management
Data warehousing & MDM
BI Reporting
Business discovery analytics & Dashboards
Social media & Customer Analytics
HOSTING SOLUTION
Virtual Private Server | Dedicated | Cloud
CONSULTING
Information strategy planning | Web Presence Strategy| Process consulting
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INDUSTRY
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Banking & Financial
Services, Insurance
Education
GLOBAL DELIVERY MODEL
5
PROVEN PROJECT MANAGEMENT PRACTICES
CMMI LEVEL 5 COMPLIANT PROCESSES
Corporate Presentation | December 2013
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Manufacturing
Travel & Tourism
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Retail
Logistics & Supply
Chain
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Print & Media
Telecom
FLEXIBLE ENGAGEMENT MODELS
www.espire.com

6. Our Partnerships
OUR TECHNOLOGY PARTNERS
OUR SOLUTION PARTNERS
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Corporate Presentation | December 2013
www.espire.com

7. Espire’s Centre of Excellence: Technology Innovation
Oracle CoE
COO
Driving Governance
Model
Delivery
Manager
Development
Customer
Testing
Support
Infrastructure
Services
Center of
Excellence
(CoE)
Driving Innovation
and Best Practices
• Oracle E-business Suite
• Oracle Application
Framework
• Oracle Middleware
• BI & DW
• Mobile application
• Cloud computing
Microsoft & Java CoE
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.NET, Java/J2EE
MS Dynamics suite
SharePoint
Java Framworks
IBM WAS, JBOSS
Testing CoE
Delivery Team
Ensuring Customer Delight
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Account
Manager
Automation Frameworks
Processes
Tools
Security, Performance
Quality Team
UX
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Document Composition
• W3C compliant
Accessibility and
Usability standards
• Framework for multiplatform deployment
• Pre-processing, Document
design, post-processing
and production
setup/support
Corporate Presentation | December 2013
Enterprise Application
Integration (EAI)
Business
Intelligence
• Oracle SOA Suite
• Oracle Service Bus (OSB)
• IBM Enterprise Service Bus
(ESB)
• Biztalk, Jboss, Tibco,
WebMethods
• Cognos
• MSBI
• Business Objects
Infrastructure CoE
• Consulting and Professional
Services
• Application Management
• Managed Security Services
• Data Center Services
• Networking and
Communication
www.espire.com

8. Our Commitment To Quality
CMMI level 5
compliant
processes
ITIL standards
The journey ….a continuous and consistent endeavor
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Corporate Presentation | December 2013
www.espire.com

9. Our Commitment To Quality
Causal analysis &
resolution
Organisation training
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Training needs
identification
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Policies and procedures
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RCA, Pareto and fish
bone analysis
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Establish training policy
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Conduct training
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Planning
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Establish training records
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Monitoring
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Evaluate training
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Elimination
Supported by quantitative
measurements & monitoring
• Time to market
• Efforts/cost slippage
• Schedule gaps
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Process monitoring for improvement
• Productivity analyses
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Identify tools, method and processes
• Defect removal efficiency
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Analyze cost, benefits, risks, ROI
• Customer satisfaction
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Change management
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Organisation innovation & deployment
Impact assessment
Corporate Presentation | December 2013
www.espire.com

10. Our Quality Assurance
We shall endeavor to attain customer satisfaction by providing products,
solutions and services that meet the stated and implied needs of the customer
We shall do so:
by providing leadership to drive the continuous quest for Quality at ESPIRE
by following well defined, documented and continuously improving processes
by providing confidence to clients, employees and stakeholders that the requirements for quality are being
pursued, fulfilled and maintained continuously
by developing and nurturing our human resources, recognizing that they are the key to our business and the
success of this policy
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Corporate Presentation | December 2013
www.espire.com

11. Client Testimonials…
Our dedication to quality customer service with focus on our mandate ‘Customer First’ continues to
delight our clients globally. Go ahead and read what our customers have to say about our people,
skills and services capability.
We have had a long standing strategic
partnership with Espire going back to year
1999. And over these years Espire has truly
contributed excellent value to Fuji Xerox
Asia Pacific and its operations in the region.
Being associated with us for all these years
also means that Espire has an excellent
understanding of our business and have
delivered. The partnership with Espire has
enabled our IT function to rollout solutions
that has created positive impact for our
business. Another crucial reason we
continue to work with Espire is their deep
expertise covering a broad spectrum of
services in the Microsoft and Oracle
technologies, their flexibility and service
delivery maturity. We continue to engage
them for new development and migration
projects, and the modernization of our
applications to meet our ever changing
business needs.
We decided to migrate our
website to the Drupal open
platform in order for us to
update the website with
greater ease. For this
project we engaged Espire,
who had proven expertise in
the design and development
of websites using various
CMS platforms. The Espire
team demonstrated
excellent knowledge and
expertise in Drupal, the
chosen open platform CMS.
They understood our
requirements and ensured
that the project was
completed within a tight
deadline. We are very
impressed with their quality
of work, attention to detail
and domain expertise.
SDL recognizes that our
partners are crucial for our
success and reach in the
marketplace. SDL has been
associated with Espire for
more than 5 years. Espire’s
Portal and Web Content
Management practice has
invested in developing inhouse SDL Tridion specialists
who have strong
competencies on the SDL
Tridion platform. This, in
combination with Espire’s
broad spectrum of IT services
provides our mutual
customers with a wealth of
expertise. Partnering with
Espire ensures our customers
receive a comprehensive endto-end customer experience
solution.
Henrietta Yaw,
General Manager, Information
Management,
Fuji Xerox Asia Pacific Pte Ltd.
11
We have had a long
standing engagement with
Espire for over 10 years
during which period Espire
has been involved in the
design, build,
implementation and
support of multiple sites
owned by VisitBritain
which are based on the
SDL Tridion platform. We
continue to engage with
Espire because they have
demonstrated consistency
in quality of work, a high
degree of flexibility and
excellent technology and
domain expertise in the
WCM and customer
experience solutions
space.
Ian Takats,
Chief Information Officer,
VisitBritain
Jerry Siah,
Head – Customer Service/
Learning & Innovation,
Singapore Press Holdings
Ltd.
Garry Levitt,
Director of Account
Management,
SDL Tridion
Corporate Presentation | December 2013
www.espire.com

12. Client Testimonials…contd.
Espire has been a supplier of
managed services to Fuji Xerox
Australia since 2008. The company
supports business critical
applications across the Microsoft
and Oracle technology platforms.
With Espire’s contribution, Fuji Xerox
Australia has been able to offer
enhanced service levels, increase
operational efficiencies and balance
cost complexities to maintain the
smooth performance of their
applications.
St. Albans required an IT services
provider with specialisation in web
content management with proven
expertise on the SDL Tridion
platform. We chose Espire for this
project because they successfully
demonstrated their domain
knowledge in Web Content
Management with specialisation in
SDL Tridion platform. We appreciate
that the project was delivered with
value for money, and the Espire team
contributed with very useful
recommendations to enhance the
visitor experience of our site.
Nayyar Ghaznavi,
Engineering Services Manager,
Fuji Xerox, Australia
12
One of the reasons T-Systems chose Espire as
our development and support partner was the
depth and breadth of their experience in the
Oracle and Microsoft technologies. We are
extremely satisfied with the high quality of
resources they bring to the table, which has
had a direct impact on delivery of innovative
solutions and commitment to timely delivery of
projects to our customers. The Espire team has
demonstrated flexibility and high standards of
work which works towards the success of a
win-win partnership between T-Systems and
Espire.
Natasha Kwan,
Managing Director,
T-Systems (Asia South)
Suzanne Peleg,
Web and E-Communications
Development Officer,
St. Albans City Council
Corporate Presentation | December 2013
www.espire.com

13. The Espire Advantage
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Solutions modeled around
customer’s unique business
requirements
Engagement models match
the size/need of the project
Our expertise in providing
the whole range of IT
services make us an ideal IT
partner.
Multiple outsourcing
options that best fit our
customer’s business needs.
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Models : Captive Offshore
Development Centre, BuildOperate-Transfer (BOT),
Time & Material/Fixed
Price, and Joint Venture.
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Focus on key technologies
and industries to build value
added offerings that ensure
our customers, derive
maximum benefits from it.
Flexible
Customer
Centric
Engagements
Full Spectrum
IT
services
Global
Delivery
Models
Espire’s
Centre Of
Excellence
OUR APPROACH
Customer ‘First’
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Corporate Presentation | December 2013
www.espire.com

14. Thank you
For more information, please visit www.espire.com