How to create return policy for a product

How to create return policy for a
product
Category: Store Settings

Eshopbox Wiki for Store Owners

Welcome to Eshopbox Wiki

What you will learn here

▪ What is a return policy

▪ How to create return policy for a product

A Eshopbox Wiki production. © All Rights Reserved at BoxBeat Technologies Pvt. Ltd.

1
What is a return policy


What is a return policy

▪ Return policy defines all the terms & conditions, when a buyer has to
return a product and seller has to reimburse the product

▪ Return policy helps the buyer by protecting him against item not
received, defective item received or items receives is not as described by
the seller

▪ Return policy defines if any fee is applicable on return of a product or
not


2
How to create return policy for
a product


How to create return policy for a product
Step 1:
▪ Log in to your eshopbox site admin panel using your Eshopbox login id
and password

▪ Select ‘Product’ from the drop down menu under the ‘Create’ Tab
Create

Product


Step 2:
▪ This will direct you to ‘Create a new product’ page

▪ In order to create a return policy you will have to create a product, if
have not created a product you can create it by following the
presentation i.e. “How to create a product”

▪ If you have product added on your store then continue with the steps


Step 3:
▪ Now select from the ‘Category’ and ‘Brand’ for which you want to create
a return policy, and hit ‘Save and Continue’ button


Step 4:
▪ This will direct you to the ‘Create a new product’ page, now click on
‘Decide terms & policies’ link located at right panel of the page
Create a new product page

Nokia

Select


Step 5: Return & Cancellation Policy
▪ Now you are on ‘Decide terms & policies’ page

▪ Now scroll down to ‘Return & cancellation policy’ section to specify the
return policy for a product
Decide terms & policies page

Return & cancellation policy


Step 6:
▪ Select ‘No’ from the drop down menu to create return policy for a non-
perishable product

Select product
type


Step 7:
▪ In some events seller has to accept a return, these events are marked as
‘Mandatory yes’

▪ Now you have to choose, whether you will accept a return for the events
other than ‘Mandatory yes’ events or not

Mandatory yes

Events

Drop down
menu


Step 8:
▪ Now define the number of days in which a return is acceptable

▪ You can choose different number of days for different ‘Events for return’

Events
for Define return period
return


Step 9: Specify restocking fees
▪ If you are charging any restocking fee then select ‘Yes’ from drop down
menu, and define the percentage of restocking fees in the provided
boxes, and if you are not charging any fee then select ‘No’ from the drop
down

Drop down

Specify restocking fee


Step 10:
▪ Select ‘Yes’ or ‘No’ from the drop down menu for the events on which
you will reimburse the shipping costs, which is borne by the buyer to
return an item to you

▪ For ‘Mandatory yes’ marked events seller has to reimburse the shipping
cost

Mandatory yes
Events

Drop down


Step 11: Return policy for Perishable product
▪ Now move back to ‘Return & Cancellation policy’ section

▪ Select ‘Yes’ from drop down to create return policy for perishable product

Drop down


Step 12:
▪ Now define refund policies for the listed events

▪ Select ‘Yes’ from drop down if you want to issue a refund to
buyer, otherwise select ‘No’

Events

Drop down


Step 13:
▪ There are some events where a seller can’t charge any fee from the buyer

▪ But for other events seller has to define the percentage of cancellation
fees that he will charge on cancellation of a product

Events Specify cancellation fee


Step 14:
▪ Click on ‘Save’ button to save the return policy

Save


Step 15:
▪ A ‘Saved!’ message appear on top right corner of the store management
panel
Saved Successfully


Good to know

▪ Always mention the return policy with the product you are selling on
your store, whether you accept return for the listed product or not

▪ The more clear and buyer-friendly your return policy, the more secure
your buyers will feel while shopping with you

▪ A good return policy protects you from irrelevant disputes. In cases
where a buyer raises a dispute in an event which is not described in
your return policy the seller remain safe


For More Support

Wiki : A collection of illustrative presentations which will guide you in a
step by step manner to answer your store related queries.

Knowledgebase : A repository of detailed articles that provide you with in
depth information about running your store and understanding the process
involved.

Forum : An open community for Store owners to share and discuss
everything about Eshopbox. Get real and practical solutions to most of
your problems.

Blog : A rich source of Tips, Articles and Announcements that keep you
updated about the latest happening and techniques to enhance your art of
selling online.

Ask a question : Find simple answers to complex questions through our
experts. For any further assistance, mail us at support@eshopbox.com


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