Empowering Full Scale STP with BPM

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This document discusses SNS Bank's strategy to empower straight-through processing (STP) using business process management (BPM). It describes how SNS Bank developed online savings and deposit products using open source tools like JBoss and jBPM. It then focuses on a reference project that improved the architecture by moving business logic out of process nodes and implementing state proxies to handle wait states. The lessons learned were applied to upgrade plans to improve testing, expand the service-oriented architecture, implement multi-process concurrency, and provide better tooling for BPM with JBoss and jBPM.

Technology

Empowering Full Scale STP with BPM

Eric D. Schabell

SNS IT, System Specialist (Java)

http://www.schabell.org

Agenda

SNS Bank STP strategy
Realization with FOSS
SNS Bank STP solutions
BPM - zoom on process
Reference project
architecture limitations
results
Applying the lessons

Who?

1996 - present
school : VU 2001
work : IBM, diverse SW / research, RUN

Teaching
freelance : Linux courses (Linux on
ZSeries)
RE / ICT Architecture (RUN)

SNS STP strategy

5 clicks to purchase new products (2010)
Customer experience central
Transparent, quick and simple
Effective and efficient, eliminating handwork
Paperless

Realization with FOSS

Tools of our trade
JBoss stack (web services)
jBPM for processes
Guerrilla architecture (Linux, SVN)

STP savings products

4 savings products
Jaarsparen (tot 5%)
Internetsparen (2,6%)
Maxisparen (4,75%)
Spaarmix (3,5%)

STP 'deposito' products

5 'deposito' products (Nov 2008)
Depositosparen (jaarrente / maandrente)
Klimrente
Varivast
Rendementsparen

“In de nieuwe opzet worden niet alleen afsluitprocessen, zoals
het afsluiten van een rekening, via een webdienst
aangeboden.”
-- Alexander Baas, Computable, Aug 2008

STP future at SNS Bank

soon payment products (including packaging
of products)
hundreds of service processes
“Ook serviceprocessen die voorheen via een bankmedewerker
op een filiaal verliepen, zoals de verhoging van een
opnamelimiet, eenmalige opname van een bijzonder hoog
bedrag en klachtenbehandeling, worden gedigitaliseerd. SNS
Bank maakt gebruik van een backoffice die realtime via het
web beschikbaar is.”
-- Alexander Baas, Computable, Aug 2008

Some limitations

no ESB
no transactions / asynchronous backends
no jBPM upgrades (fixes)
no integrated rules engine (Drools)
young SOA (basic services only)
single jBPM process engine

First project issues (I)

basic services not enough

business logic in process layer
nodes full of Java (logic)

no real state nodes (wait states)
polling instead

First project issues (II)

unreliable backend systems
offline batchs (mainframe)

asynchronous backend systems
no reporting on actions

support of service versions

multiple process flows on single jBPM
engine

Reference project results (I)

business services in service layer
multiple basic services

categorization in DARWIN
KlantEnAfspraak
Rekeningbeheer

business logic out of node handlers

Reference project results (II)

state-proxy facilitation for wait-states
service windows
specific generic exception handling
plug-in

need for jBPM class loader (maven style)
support multiple projects

adjustment to api generation (supporting
versions)

STP upgrade plans

migration process flow to reference style
unit / integration testing per node
expanding SOA with CBS
state-proxy implementation
jBPM class loader per project (maven style)
api generation supporting service versions
multi-process solution (concurrency issues)

Into the future...

dealing with (small) external business
process flows
black-boxing main STP process flow
improving wait-states (no polling)
implementing multi-process (parallel)
integration IDE tooling JBoss / jBPM
swimlanes for task nodes?
jBPM console for fall-out application?

Worthwhile reading...

“The Process Virtual Machine”, T. Baeyens, M. Valdes Faura, 2008.
http://docs.jboss.com/jbpm/pvm/article/
“7 Forms of Business Process Management with JBoss jBPM”, T.
Baeyens, 2008. http://java.dzone.com/articles/seven-forms-business-
process-m
“Empowering Full Scale Straight Through Processing with BPM”,
E. Schabell, S. Hoppenbrouwers, 2008.
http://www.schabell.org/2008/09/draft-empowering-full-scale-straight.
html

Finally...

Questions?

http://www.snsbank.nl

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Dubai, known for its towering skyscrapers, luxurious lifestyle, and relentless pursuit of innovation, often finds itself in the global spotlight. However, amidst the glitz and glamour, the emirate faces its own set of challenges, including the occasional threat of flooding. In recent years, Dubai has experienced sporadic but significant floods, disrupting normalcy and posing unique challenges to its infrastructure. Among the critical nodes in this bustling metropolis is the Dubai International Airport, a vital hub connecting the world. This article delves into the intersection of Dubai flood events and the resilience demonstrated by the Dubai International Airport in the face of such challenges.

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Empowering Full Scale STP with BPM

1. Empowering Full Scale STP with BPM Eric D. Schabell SNS IT, System Specialist (Java) http://www.schabell.org

2. Agenda SNS Bank STP strategy Realization with FOSS SNS Bank STP solutions BPM - zoom on process Reference project architecture limitations results Applying the lessons

3. Who? 1996 - present school : VU 2001 work : IBM, diverse SW / research, RUN Teaching freelance : Linux courses (Linux on ZSeries) RE / ICT Architecture (RUN)

4. SNS STP strategy 5 clicks to purchase new products (2010) Customer experience central Transparent, quick and simple Effective and efficient, eliminating handwork Paperless

5. Agenda SNS Bank STP strategy Realization with FOSS SNS Bank STP solutions BPM - zoom on process Reference project architecture limitations results Applying the lessons

6. Realization with FOSS Tools of our trade JBoss stack (web services) jBPM for processes Guerrilla architecture (Linux, SVN)

7. Agenda SNS Bank STP strategy Realization with FOSS SNS Bank STP solutions BPM - zoom on process Reference project architecture limitations results Applying the lessons

8. STP savings products 4 savings products Jaarsparen (tot 5%) Internetsparen (2,6%) Maxisparen (4,75%) Spaarmix (3,5%)

9. Savings product online

10. STP 'deposito' products 5 'deposito' products (Nov 2008) Depositosparen (jaarrente / maandrente) Klimrente Varivast Rendementsparen “In de nieuwe opzet worden niet alleen afsluitprocessen, zoals het afsluiten van een rekening, via een webdienst aangeboden.” -- Alexander Baas, Computable, Aug 2008

11. STP future at SNS Bank soon payment products (including packaging of products) hundreds of service processes “Ook serviceprocessen die voorheen via een bankmedewerker op een filiaal verliepen, zoals de verhoging van een opnamelimiet, eenmalige opname van een bijzonder hoog bedrag en klachtenbehandeling, worden gedigitaliseerd. SNS Bank maakt gebruik van een backoffice die realtime via het web beschikbaar is.” -- Alexander Baas, Computable, Aug 2008

12. Agenda SNS Bank STP strategy Realization with FOSS SNS Bank STP solutions BPM - zoom on process Reference project architecture limitations results Applying the lessons

13. Architecture Simple view:

14. Some limitations no ESB no transactions / asynchronous backends no jBPM upgrades (fixes) no integrated rules engine (Drools) young SOA (basic services only) single jBPM process engine

15. Process flow

16. First project issues (I) basic services not enough business logic in process layer nodes full of Java (logic) no real state nodes (wait states) polling instead

17. First project issues (II) unreliable backend systems offline batchs (mainframe) asynchronous backend systems no reporting on actions support of service versions multiple process flows on single jBPM engine

18. A different view? Katsushika Hokusai

19. Reference project results (I) business services in service layer multiple basic services categorization in DARWIN KlantEnAfspraak Rekeningbeheer business logic out of node handlers

20. Reference project results (II) state-proxy facilitation for wait-states service windows specific generic exception handling plug-in need for jBPM class loader (maven style) support multiple projects adjustment to api generation (supporting versions)

21. Agenda SNS Bank STP strategy Realization with FOSS SNS Bank STP solutions BPM - zoom on process Reference project architecture limitations results Applying the lessons

22. STP upgrade plans migration process flow to reference style unit / integration testing per node expanding SOA with CBS state-proxy implementation jBPM class loader per project (maven style) api generation supporting service versions multi-process solution (concurrency issues)

23. Into the future... dealing with (small) external business process flows black-boxing main STP process flow improving wait-states (no polling) implementing multi-process (parallel) integration IDE tooling JBoss / jBPM swimlanes for task nodes? jBPM console for fall-out application?

24. Is perfection the target?

25. Worthwhile reading... “The Process Virtual Machine”, T. Baeyens, M. Valdes Faura, 2008. http://docs.jboss.com/jbpm/pvm/article/ “7 Forms of Business Process Management with JBoss jBPM”, T. Baeyens, 2008. http://java.dzone.com/articles/seven-forms-business- process-m “Empowering Full Scale Straight Through Processing with BPM”, E. Schabell, S. Hoppenbrouwers, 2008. http://www.schabell.org/2008/09/draft-empowering-full-scale-straight. html

26. Finally... Questions? http://www.snsbank.nl

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