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Mettre en place un wiki en entreprise

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Mettre en place un wiki en entreprise

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  • DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download Full EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download Full doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download PDF EBOOK here { https://soo.gd/irt2 } ......................................................................................................................... Download EPUB Ebook here { https://soo.gd/irt2 } ......................................................................................................................... Download doc Ebook here { https://soo.gd/irt2 } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THIS can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THIS is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THIS Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THIS the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THIS Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
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Mettre en place un wiki en entreprise

  1. 1. Mettre en place un wiki en entreprise Emilie Ogez, Consultante Web 2.0
  2. 2. Contenu de la présentation <ul><li>Le Web 2.0 </li></ul><ul><li>L’entreprise 2.0 </li></ul><ul><li>Les wikis en entreprise </li></ul><ul><li>La démarche </li></ul><ul><li>ROI et wikis </li></ul><ul><li>Notre valeur ajoutée </li></ul>
  3. 3. Sommaire <ul><li>Le Web 2.0 </li></ul><ul><li>L’entreprise 2.0 </li></ul><ul><li>Les wikis en entreprise </li></ul><ul><li>Notre démarche </li></ul><ul><li>ROI et wikis </li></ul><ul><li>Notre valeur ajoutée </li></ul>
  4. 4. Qu’est-ce que le Web 2.0 ? Wikis Blogs Réseaux sociaux Tagging Recherche OUTILS Ajax SOA API RSS TECHNOLOGIES Widgets Transparence Confiance Collaboration Partage Interaction CONCEPTS Utilisateur De nouveaux usages, de nouvelles pratiques, un changement des mentalités
  5. 5. Nuage de tags Novembre 2005 - Markus Angermeier
  6. 6. Web 1.0 VS Web 2.0 Dion Hincliffe (2006)
  7. 7. Les sites Web 2.0
  8. 8. The machine is Us/ing Us http://uk.youtube.com/watch?v=6gmP4nk0EOE
  9. 9. Sommaire <ul><li>Le Web 2.0 </li></ul><ul><li>L’entreprise 2.0 </li></ul><ul><li>Les wikis en entreprise </li></ul><ul><li>La démarche </li></ul><ul><li>ROI et wikis </li></ul><ul><li>Notre valeur ajoutée </li></ul>
  10. 10. Qu’est-ce que l’Entreprise 2.0 ? <ul><li>« The most common definition of Enterprise 2.0 has involved the application of Web 2.0 technologies in the enterprise » </li></ul><ul><li>M. R. Rangaswami, Sand Hill Group </li></ul>
  11. 11. Entreprise 1.0 VS entreprise 2.0 <ul><li>Entreprise 1.0 </li></ul><ul><ul><li>Hiérarchique </li></ul></ul><ul><ul><li>Centralisé </li></ul></ul><ul><ul><li>Top down </li></ul></ul><ul><ul><li>Silos </li></ul></ul><ul><ul><li>Fermé </li></ul></ul><ul><ul><li>… </li></ul></ul><ul><li>Entreprise 2.0 </li></ul><ul><ul><li>Horizontal </li></ul></ul><ul><ul><li>Distribué </li></ul></ul><ul><ul><li>Bottom-up </li></ul></ul><ul><ul><li>Frontières floues </li></ul></ul><ul><ul><li>Ouvert </li></ul></ul><ul><ul><li>… </li></ul></ul>
  12. 12. Vers l’entreprise 2.0 <ul><li>L’adoption des outils du Web 2.0 dans l’entreprise sont considérés comme fondamentaux dans les 6 à 18 mois à venir. </li></ul><ul><li>Etude IDC, « European Users Enthusiastic for Enterprise 2.0, Converging IT and Communications Strategies and Green IT » (septembre 2007) </li></ul>
  13. 13. Meet Charlie meet Charlie what is Enterprise2.0 ?
  14. 14. L’entreprise 2.0 en images http://uk.youtube.com/watch?v=myCuA78PbUM
  15. 15. Sommaire <ul><li>Le Web 2.0 </li></ul><ul><li>L’entreprise 2.0 </li></ul><ul><li>Les wikis en entreprise </li></ul><ul><li>La démarche </li></ul><ul><li>ROI et wikis </li></ul><ul><li>Notre valeur ajoutée </li></ul>
  16. 16. Qu’est-ce qu’un wiki ? <ul><li>Un wiki permet aux internautes de rédiger et de modifier librement des articles sur un site Web. Cet outil de gestion de contenus permet donc de travailler de façon collaborative avec un minimum de contraintes et une gestion des droits utilisateurs très souple. </li></ul>
  17. 17. Dépasser les individualités <ul><li>« Le postulat est que chacun possède une parcelle de connaissance et que si l’on donne les moyens aux individus de partager cette parcelle avec la collectivité, on obtiendra au final une somme de connaissances non seulement plus importante, mais aussi de meilleure qualité, que si on avait laissé le soin à quelques experts des « milieux autorisés à penser » de le faire. » </li></ul><ul><li>Jérôme Delacroix (2006), Les Wikis </li></ul>
  18. 18. Usage d’un wiki en images http://uk.youtube.com/watch?v=-dnL00TdmLY
  19. 19. Des usages nombreux <ul><li>Ecriture collaborative </li></ul><ul><ul><li>Créer un glossaire de termes techniques des produits d’une entreprise </li></ul></ul><ul><ul><li>Rédiger des fiches techniques </li></ul></ul><ul><ul><li>Rédiger une réponse à un appel d’offres </li></ul></ul><ul><li>Un espace unique de centralisation d’informations </li></ul><ul><ul><li>Organiser un FAQ </li></ul></ul><ul><ul><li>Mutualiser des documents techniques </li></ul></ul><ul><ul><li>Centraliser des processus et des procédures </li></ul></ul><ul><li>Gestion de projets </li></ul><ul><ul><li>En amont, pour réunir des informations </li></ul></ul><ul><ul><li>Pendant le projet : suivi de l’avancement </li></ul></ul><ul><li>Brainstorming </li></ul><ul><li>… </li></ul>
  20. 20. L’intérêt du wiki pour l’entreprise <ul><li>Une information univoque et à jour </li></ul><ul><li>L’accès à une information documentée à ceux qui en ont besoin </li></ul><ul><li>Les informations ne se contentent pas de circuler, elles se croisent </li></ul><ul><li>Qui travaille sur quoi (RSS, historique) </li></ul><ul><li>Une meilleure réactivité et intégration des nouveaux arrivants </li></ul><ul><li>Une conservation des connaissances et des compétences des collaborateurs qui quittent une société </li></ul>
  21. 21. En résumé… <ul><li>Le wiki permet de rationaliser et d’alléger les efforts des uns et des autres et est un point d’ancrage commun pour un ensemble d’informations utiles </li></ul>
  22. 22. Quelques entreprises 2.0
  23. 23. L’avenir des wikis <ul><li>“ Gartner predicts that wikis – such as the popular Wikipedia online encyclopedia – should become commonplace in at least 50 percent of enterprises worldwide within the next four years.” </li></ul><ul><li>Aaron Tan: Embrace collaboration tools or fall behind, says expert. ZDNet Asia (June 07 2005) </li></ul>
  24. 24. Sommaire <ul><li>Le Web 2.0 </li></ul><ul><li>L’entreprise 2.0 </li></ul><ul><li>Les wikis en entreprise </li></ul><ul><li>La démarche </li></ul><ul><li>ROI et wikis </li></ul><ul><li>Notre valeur ajoutée </li></ul>
  25. 25. La démarche d’accompagnement <ul><li>Un accompagnement tout au long de la mise en œuvre du wiki </li></ul><ul><ul><li>Depuis l’expression des besoins… jusqu’à son évaluation finale </li></ul></ul><ul><li>Par une démarche itérative </li></ul><ul><li>Clé de la réussite du projet </li></ul><ul><ul><li>Réalisation d’interview et mise en place d’ateliers </li></ul></ul><ul><ul><li> Implication de tous </li></ul></ul>
  26. 26. Wiki Management Cycle Evaluer Identifier 1 Planifier 2 Adopter 3 Maintenir 4
  27. 27. Identification <ul><li>Pourquoi veut-on mettre en place un wiki ? </li></ul><ul><ul><li>« There is a difference between what businesses need and what they think they need » (Suw Charman, consultant indépendant spécialisé dans les outils de social software) </li></ul></ul><ul><li>Veut-on mettre en place un ou plusieurs wikis ? </li></ul><ul><li>A qui est destiné le wiki ? </li></ul><ul><li>Quels sont les besoins en termes de formation ? </li></ul>
  28. 28. Appropriation du wiki et des pratiques associées <ul><li>Pré-requis à la mise en œuvre d’un wiki </li></ul><ul><ul><li>Comprendre les fonctionnalités de l’outil </li></ul></ul><ul><ul><li>Comprendre les concepts sous-jacents </li></ul></ul><ul><ul><li>Comprendre les processus de collaboration en ligne </li></ul></ul>Formation sur mesure (en présentiel et/ou à distance)
  29. 29. Planification <ul><li>“ A need to balance emergent and planned approaches to foster learning which allows patterns of usage and self-sustaining behavior to evolve over time, whilst providing direction/purpose to co-ordinate and guide efforts towards the shared vision of what is to be achieved” </li></ul><ul><li>Charman (2006), dans Managing Wikis in Business </li></ul>
  30. 30. Adoption <ul><li>L’intégration d’un wiki prend du temps </li></ul><ul><ul><li>Changer les habitudes de travail (e-mail) </li></ul></ul><ul><li>Différents niveaux d’adoption </li></ul><ul><li>Encadrement des équipes par des « wiki evangelists » </li></ul><ul><ul><li>Coaching, bonnes pratiques, répondre aux questions… </li></ul></ul><ul><ul><li>Organisation du contenu </li></ul></ul>
  31. 31. Les niveaux d’adoption
  32. 32. Maintenir <ul><li>Une fois lancé… </li></ul><ul><li>Comment augmenter et maintenir la participation ? </li></ul><ul><ul><li>Montrer l’intérêt de capitaliser en un lieu unique </li></ul></ul><ul><ul><li>Définir des rôles (créer des idées, écrire, etc.) </li></ul></ul><ul><ul><li>Gestion et organisation du contenu </li></ul></ul><ul><ul><li>… </li></ul></ul>
  33. 33. Evaluer <ul><li>Une évaluation régulière est nécessaire </li></ul><ul><ul><li>Progrès des utilisateurs </li></ul></ul><ul><ul><li>Usages faits du wiki </li></ul></ul><ul><ul><li>Design </li></ul></ul><ul><ul><li>Structure du wiki et organisation du contenu… </li></ul></ul><ul><ul><li>Etc. </li></ul></ul><ul><li>Encourager les feedbacks </li></ul>
  34. 34. Sommaire <ul><li>Le Web 2.0 </li></ul><ul><li>L’entreprise 2.0 </li></ul><ul><li>Les wikis en entreprise </li></ul><ul><li>La démarche </li></ul><ul><li>ROI et wikis </li></ul><ul><li>Notre valeur ajoutée </li></ul>
  35. 35. Wiki et ROI : 1.0 VS 2.0
  36. 36. Mesurer, quantifier… <ul><li>ROI difficilement quantifiable et peu mesurable </li></ul><ul><li>Pourquoi ? </li></ul><ul><ul><li>Dimension stratégique et caractère innovant des pratiques considérées (expérimentation) </li></ul></ul><ul><li>Nécessité d’une métrique ? </li></ul><ul><ul><li>Mise en place assez lourde </li></ul></ul><ul><ul><li>Bénéfice d’un wiki ce n’est pas toujours du quantifiable </li></ul></ul><ul><li>Gains : temps, coûts de maintenance, coûts d’hébergement… </li></ul><ul><li>Mais possibilité d’élaborer des métriques </li></ul>
  37. 37. Vers l’Entreprise 2.0 <ul><li>« Les entreprises qui comprennent ce qu’est l’entreprise 2.0 et s’assurent de la faire fonctionner atteignent des sommets de nos jours. » </li></ul><ul><li>Tim O’Reilly, CEO O’Reilly Medias, co-fondateur du terme Web 2.0 </li></ul>
  38. 38. Sites <ul><li>Geek and Pokes </li></ul><ul><ul><li>http://geekandpoke.typepad.com/ </li></ul></ul><ul><li>Who2e2 </li></ul><ul><ul><li>http://who2e2.com/ </li></ul></ul><ul><li>Valeurs d’usages et Wiki Consulting (Sébastien Sauteur) </li></ul><ul><ul><li>http://valeurdusage.net/wordpress/ </li></ul></ul><ul><li>Dynamia </li></ul><ul><ul><li>http://www.dynamia.ch/fr/public/blog/post/page/1223 </li></ul></ul>
  39. 39. Références <ul><li>Stewart Mader, Wiki Patterns </li></ul><ul><ul><li>http://www.wikipatterns.com/display/wikipatterns/Wikipatterns </li></ul></ul><ul><li>Penny Edwards, Managing Wikis In Business </li></ul><ul><ul><li>http://pennyedwards.files.wordpress.com/2007/10/final-report-september-2007.pdf </li></ul></ul><ul><li>Jérôme Delacroix, Les wikis en entreprise </li></ul><ul><ul><li>http://jeromedelacroix.com/ </li></ul></ul>

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