1. Emma Watson | Page 1 | Confidential
Emma Watson
123 Grandview Road 0400 300 200
Stapleville Qld 4000 linkedin.com/emmwatson emmawatson@smail.com
Strategic IT Management Professional
Project Manager  Cloud Architect  Systems Specialist
Commercially focused IT Management Professional positioned to convey clear visions and
plans, drive business transformations and achieve service excellence. A trusted Technology
Advisor to business. Unique composite of leading IT solutions and service delivery and
providing strategic management compliment a commitment to continuous improvement.
Areas of Expertise
Budget Management
Business Advisor
Change Management
IT Standardisation
Project Management
Solutions Architect
Stakeholder Engagement
Strategic Planning
Systems Integration
Team Leadership
Technical Engagement
Technology Solutions
Career Highlights
Project Manager (Systems Integration), Pacific Development July 2011–Current
Customer Delivery Manager, LogicTech Management July 2009–June 2011
Customer Solutions Architect, The ABC Group July 2005–June 2009
Senior Systems Specialist, MelbourneIT Jan 2004–June 2005
Recent Career Highlights:
 Hired and championed a new IT team that achieved the defined vision, mission and service
agreements and fostered a long-term commitment to management.
 Surpassed key project deadlines and delivered on time and on budget. Documented
communication plans, defined project management disciplines, created project plans and
schedules and coordinated stakeholders.
 Significantly mitigated risk and expedited the unprecedented IT Business Continuity Plan
that comprised of documentation, testing and a real life test scenario.
Qualifications
Bachelor of Information Systems, Queensland University of Technology 2006
Recent Professional Skills Development
Virtualised Data Centre and Cloud Infrastructure Planning and Design 2013
Microsoft System Centre Configuration Manager 2013
Microsoft Server 2008 Network Infrastructure 2010
Microsoft Server 2008 Active Directory 2010
VCP Certified Professional 2010
Technical Skills Showcase
HA Cisco Nexus 7000
SharePoint 2007 and 2010
VMware Virtual Infrastructure
Dell Blade Server Architecture
Windows 2003, 2008, XP and Vista
Cloud/Virtualisation Solutions
Storage Architecture
Network Load Balancing
Server Solutions
Data Centre Solutions

2. Emma Watson | Page 2 | Confidential
Results Delivered
Project Manager | Systems Integration, Pacific Development July 2011–Current
Enlisted to the business to deliver the transparent insourcing of IT services and commence the
integration into the parent company. Impediments to success were plentiful including a hostile
service provider, resistance to change and depleted resources. Within 18 months successfully
integrated IT, developed a clear roadmap and drove a cultural shift.
 Team Leadership: Hired and championed a new IT team that achieved the defined
vision, mission and service agreements and fostered a long-term commitment to
management. Reduced staff turnover from 20% in 9 months to 5% in 2 years.
 Cost Containment: Yielded financial gains and consolidated spiralling IT delivery costs
that reduced project budget by 18% year on year.
 Project Management: Surpassed key project deadlines and delivered on time and on
budget. Documented communication plans, defined project management disciplines,
documented project plans and schedules and mobilised stakeholders.
 Report Management: Boosted transparency, formulated and launched a reporting
matrix that addressed longstanding, indeterminate accountability.
 Service Improvement: Reduced the call answer rate from 70% in more than 5 minutes
to 97% in less than 3 minutes.
 Change Management: Affected a positive cultural shift, engaged and challenged team
members attitudes through negotiation and effective communication. Increased 5 star
positive feedback in employee engagement surveys from 5% to 60% in 12 months.
 Strategic Leadership: Shaped the strategic direction, acted as the representative in
management meetings and gave advice and feedback on key decisions.
 Technical Expert: Lessened the requirement for external resource. Provided expert
technical knowledge to address complex technical issues.
“Emma’s leadership within the project was the true driving force to success.
I am doubtful the project would have achieved without her leadership”.
Customer Delivery Manager, LogicTech Management July 2009–June 2011
Fundamental leadership role managing and delivering IT operations for 3 site locations including
45 external clients, and over 500+ internal staff bridging across both merged networks. Applied
expert technical skills when performing key technical functions including server support, users
support, backups, and new users.
 Risk Reduction: Expedited the unprecedented IT Business Continuity Plan to be
delivered 3 months ahead of schedule. The plan included documentation and testing a
real life test scenario.
 Financial Improvement: Boasted income and business unit viability. Transited IT from
a cost center to a fee earning department within 12 months.
 Documentation: Authored system configuration and user guides, documented policies
and procedures for internal use and developed Service Level Agreements for external
client support.
 Team Development: Furthered quality outputs reflective of the changing business unit
requirements. Lead the team, developed future organisational capabilities and
optimised the headcount. Reduced unplanned leave rates from 7% to 0.5% absent on a
weekly basis.
 Technical Management: Amplified orgnisational credibility from clients perception.
Developed secure web access for clients to financial systems and implemented Active
Directory, WAN and office telecommunication upgrades.
 Strategic Leadership: Shaped the strategic direction, delivered an extensive business
review with focus on strategic fit, long term growth and Return on Investment.
“Every business needs an Emma. A true people person in the technical world”.

3. Emma Watson | Page 3 | Confidential
Results Delivered Continued
Customer Solutions Architect, The ABC Group July 2005–June 2009
Highly customised, solutions focused role engaging clients to determine requirements, develop
solutions and deliver business critical results. As key management support, was instrumental in
driving operational improvements to business and IT policies, processes and systems.
 Solutions Architect: Architected Cloud Solutions for high value client opportunities that
included detailed and high level design and supporting technical documentation.
 Client Management: Ensured that client expectations were met. Developed a clear
understanding of their business and technical requirements and maintained the
technical integrity of design and capability to deliver. Held a 5 Star client satisfaction
rating.
 Client Engagement: Minimised client resistance to previously unseen levels. Engaged
with key stakeholders to develop a reputation as a trusted technology advisor.
 Documentation: Set without precedence in a newly formed yet fast growing team,
developed documentation based on best practice which was implemented on a national
scale.
 Project Delivery: Nominated to, and worked on high profile projects for key clients
which significantly contributed to the successful engagement of targeted clients within
the same demographic.
 Leadership: Shaped the strategic direction of the team, respected as a senior resource
in team meetings and gave advice and direction on key operational and process issues.
 Emerging Technology: Embraced emerging technology. Researched, recommended
and evaluated new or alternative technologies which will enhance current systems.
“I have found her to be extremely knowledgeable on so many areas of IT, yet she still retains
that drive to engage and inspire those around her.”
Senior Systems Specialist, MelbourneIT Jan 2004–June 2005
Delivered 3rd level support in accordance to key service indicators. Performed server installations,
upgrades, patching and memory and CPU upgrades. Key contributed in the Port Botany Relocation
move from the current Moore’s office based at Darling Harbour.
 Subject Matter Expert: Lessened the requirement for external vendor engagement.
Established VMware 4 expert status within the company and effectively managed their
environment on a daily basis.
 Project Support: Ensured project progression. Complied Business cases, Change
Requests and Project documents.
 Process Improvement: Improved start of day checks by collaborating with a 3rd party
company who provided monitoring software to improve processes.
“Emma quickly established herself as a key resource in the team – as an expert she was willing
to share and support her team in a professional and positive manner.”

4. Emma Watson | Page 4 | Confidential
The project situation / challenge
Emma was an IT professional. Having experienced her first management role, she was keen to
secure a new leadership role. The role she was applying for had a core focus on leading a team of
Solution Architects. She had become aware of an opportunity via a contact. She had received the
feedback that management had found that previous manager was a good Architect, but did not have
the soft skills to lead the team.
Explanation of choices for document style and information inclusion
The key strategy was to draw her soft skills, without diluting her technical ability. She has strong
testimonials so I looked at integrating these to further support her unique combination of technical
and soft skills (which were a key requirement in the position). As Emma is based in Australia, all
technical requirements and spelling are reflective of Australian requirements.
Job seeker results
Emma secured an interview, and ultimately was offered the position. She is currently in the
probationary period of her role.