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As we mentioned earlier, the CA Wily APM solution provides the most comprehensive transaction management in the market for APM.
For the CA Wily APM it, our focus has been, and will continue to be on transactions, ensuring transactions are completing successfully, and with the desired performance characteristics. Focusing on the transaction is the best way to determine the user’s experience and to tie the infrastructure to that experience. Management of the infrastructure is critical, but most customers are also looking for the differing perspective provided by the CA Wily products.
APM is a fully integrated solution consisting of three primary capabilities: Understand end-user experience from enterprise & cloud; establish & monitor SLAs (CEM) Monitor business transactions through the network & IT infrastructure (ADA/SuperAgent) Proactively detect issues; conduct rapid problem triage; diagnose root cause to application, network, and infrastructure root causes (Introscope)
CA recently acquired Watchmouse, which has been rebranded APM Cloud Monitor. APM Cloud Monitor is now offered as an add-on to our traditional on-premise APM offering. APM Cloud Monitor is highly complementary to APM and offers the following capabilities: “3AM Problem” – APM Cloud Monitor uses synthetic transactions to monitor performance, enabling customers to understand application performance even at times when there is no real user traffic. Geographic knowledge of end-user performance – APM Cloud Monitor has over 60 monitoring stations in 40 countries, providing a fast and easy way to understand end-user performance according to geography. Complete end-user perspective – APM Cloud Monitor provides complete visibility into the entire spectrum of factors that impact end-user experience, such as third party content delivered directly to the user’s browser, DNS lookup and first/last TCP transmission to better pinpoint problems and assure the best possible end-user experience. Cloud-based applications outside the enterprise’s control – APM Cloud Monitor observes applications that are delivered by SaaS and managed service providers to quickly and easily check the availability and performance of cloud applications, manage SLAs proactively and prove that SaaS vendors and MSPs are meeting service delivery commitments.
The APM technical field team has built a working integration of APM Cloud Monitor with the on premise APM product, enabling a fully integrated view of mission critical applications with a view from inside and outside the firewall. We intend to productize this integration, along with a host of other new Cloud Monitor features. See the following roadmap for more details.
Mega trends such as mobility & social media is making a remarkable impact on organizations - consumers – and of course IT.
Consider this statistic -- If the number of users on Facebook, which is about 845M, constitutes a country, it would be the third most populated country behind China and India
The collective influence such a community has on commerce, politics, and culture is undeniable as we’ve seen in recent events. On the flip side, imagine the reach companies have to an ecosystem that’s receptive to information consumption and sharing New behaviors and expectations are forming and shaping a whole new generation of consumers, sellers, and movers and shakers – where sharing between the “like-minded” is expected.
In Nielsen’s latest Global Trust in Advertising report, which surveyed more than 28,000 Internet respondents in 56 countries. Online consumer reviews are the second most trusted source of brand information and messaging, with 70 percent of global consumers surveyed online indicating they trust messages on this platform. This is an increase of 15 percent in four years. Behind only to ‘Recommendations from people they know’.
If there’s lingering doubt whether social platforms independent or tied to mobile is a game changer, that little bit of statistics says should shine the light on the power of social influence.
From a mobility standpoint, we see an exponential growth in adoption both in the U.S. and globally
As of February 2012, 50% of all mobile subscribers in the U.S. own a smartphone. (Source: Nielsen) Globally, vendors shipped 488 million smart phones in 2011, compared to 415 million client PCs including tablets/pads (notebooks, netbooks, desktops) http://www.canalys.com/newsroom/smart-phones-overtake-client-pcs-2011
Mobile & social innovations have also changed expectations. Users expect well-designed – easy to use applications – and targeted information that serve their specific needs And they want it literally at the tap of their fingers
We’re thrilled to introduce CA Executive Insight [for Service Assurance].
It’s our new executive mobile dashboard product designed with mobility, collaboration, self-service, and business-optimized IT as the 4 core value elements.
While each of these value elements are interesting on their own – it’s the combination that makes Executive Insight unique.
Earlier we talked about the megatrends driving users behaviors and expectations. We see these trends as opportunities to innovate.
We’ve created a solution that’s 100% designed for the mobile user, who’s primary concern is gaining access to the right information at the right time. Whether that means at a customer location, in a management meeting, or in transit.
In a connected and social media driven world, collaboration/community features built into the product is essential. Combined with mobility, users are able share, add context and depth to the KPIs they care most about with other users as events occur.
Enterprise solutions are often perceived by users as complex and unwieldy, discouraging or make it impossible for users to be self-reliant with the simplest tasks. While executives may not want the complexity of building a KPI catalog or connect to the a database, they know what they want to see and when they want to see it.
Most importantly, we designed executive with the business user in mind. IT metrics are not often designed to be business friendly. The ability to reorganize, label, or rename metrics let IT communicate with the business in the language of the business.
Change: tech refresh every 3-5 yrs – Heterogeneous HW, two vendor strategies. Frequent biz demand – more changes requires capacity analysis, shorter lead time. 60 days for 4G launch at sprint, 15 days for iphone5 launch Virtualization, cloud – complexity Low utilization – VM sprawl Lack of one stop tool for capacity management – show hand how many are still using xls for capacity planning.
Hotel mgmt – check in experience Historical usage and Current state Assess capacity, normalized Rx, efficiency Future what if. Proactively address infra capacity issues that will impact service level. Intuit story – keep date for 13 months.
Stress the point that at the base of any mobile strategy is the notion that users will actually use their mobile devices in the way the strategy plans for them. In order to maximize mobile device usage let employees use the devices they are most comfortable with. Not only are they happier but the lowered CapEx to IT is an added benefit.
Although it may look daunting, there is sufficient evidence that a secure mobile work environment can co-exist with a BYOD strategy. Furthermore for corporate liable enterprises the level of security can be amplified…
All of these items are part of a larger discussion that is focused around getting the most return out of a mobile deployment
Key Themes Remote Administration OTA Deployment and Enrollment Options Support Multiple Devices (iPad, iPhone, Android, BlackBerry, Windows32/64 & Mobile) Group [hierarchy] based policies Power-on password management, Restriction Policies, Profiles, and Configuration Application Deployment and AppStore (& Configure SUP application settings) Hardware/Software Inventory & Location Tracking
Onboarding Devices with Security Self Enrollment with Self Service Portal Device Management (Lock, Wipe, Reset, Un-Enroll) De-provision / Re-provision device OTA and with Self Service
App deployment & App de-provisioning AppStore
Extra Features SaaS or on-premise Telecom Expense Management Rich BOBJ reporting and analytics
The CIO breaks things down into their core components. The CA strategy fits well within this model.
eUttar Pradesh 2015 - Prashant Choudhary, Director, CA Technologies
Smart Cities – Changing Trends
Sr. Director Sales - Government
27th January 2014
... it’s an app, app, app, app World – Getting Smart
Average # of apps
Average # of business
apps to be deployed in
the next 2 years
Average # of mobile
Apps are a bigger problem than devices