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eHaryana 2014 - Roadmap for CSCs & Basic Citizen Services... - Shri Devender Singh, Principal Secretary, Government...
Information Technology Initiatives
HARYANA POWER DEPARTMENT
Vision & Mission of Power Department
Areas of IT Intervention in DISCOMS
Details of existing IT initiatives of DISCOMs
Smart Grid Pilot Project in Panipat
State Govt. Village Information Project at Barwala
IT Initiatives of HVPNL
IT Initiatives of HPGCL
Vision & Mission of Power Department
Ensuring availability of adequate, quality and reliable power and sustainability of power sector in
the State thereby contributing to accelerated development of the State.
– Creation of sufficient generation capacity through own generation assets and through
contractual generation capacities.
– Strengthening transmission capacity and transmission system by adding 12300 MVA
capacity with addition of 69 no. new substations and augmentation of 144 no. existing
substations during 12th Five Year Plan in view of load growth to evacuate and transmit
power in a reliable manner by ensuring grid discipline.
– To strengthen distribution system by adding 4435 MVA capacity with addition of 225 no.
new 33 kV substations and augmentation of 197 no. existing 33 kV substations during
12th Five Year Plan to meet the growing demands of consumers for reliable and adequate
power and to improve consumer service.
– To achieve best in class Techno economic performance in the power generation,
transmission and distribution sector.
– To generate return on Investment in the long run & to meet revenue expenditure needs
in the short term.
– Maintain Security of the grid in a reliable manner through adherence to grid discipline.
– To strive to achieve energy conservation and increase energy efficiency.
– To meet the regulatory and financial obligations of the financial restructuring plan (FRP).
– To eliminate the gap between the Average Cost of Supply (ACS) and the Average Revenue
IT intervention in Discoms
Sr. No. Area of initiatives
Outcome parameters of IT intervention
Monitoring of each and every consumer complaints and to track
its registration and resolution
Tamper proof feature meters leading to accurate recording of
energy consumed by meters & reduced AT&C losses
Elimination of human interface leading to accurate meter reading
and reduced AT&C losses
Uniform and accurate application of tariffs and Availability of MIS
and backend database for online application, tariff determination
Reduction in collection frauds, revenue protection and increased
avenues of bill collection to the consumers
Identification of high loss areas for taking corrective action for
reducing the losses
Help in detection of theft of electricity and in turn reduces the
of HR, Finance &
In crease the operational efficiency and employee productivity
Consumer & Online Services initiatives
Centralized Call Center with Toll Free number 1800-180-1615. During December-2013
around 13119 nos. complaints were received and redressed .
Online Web-based Consumer Grievances Redressal System [CGRS] at www.uhbvn.com &
www.dhbvn.com. Around 478 complaints were received from consumers are entered in
the system in January, 2014
SMS based complaint registration system with short code 51969 w.e.f. 01.01.2014. 305
complaints were registered in January, 2014.
E-Mail Complaint registration through E-Mail through email@example.com &
firstname.lastname@example.org w.e.f. 01.01.2014 and 154 complaints have been received on Email.
On-Line Loading of FIR:- On detection of theft case , it is mandatory to lodge On-Line FIR
within 24hours . 2089 FIRs were registered in December, 2013
Online Application facility for new Industrial Connections and for other categories
greater than 20 KW w.e.f. 01.01.2014. As on date 29 Nos. online applications have been
received on the portal
Online Bill Payment facility :- Online Bill Payment Facility is available for all the
consumers for bill payment through Net banking , Credit Cards & debit cards. Monthly
collection of around Rs 10 Crores is collected every month from 12000 users.
Computerized Cash Collection:- The cash collection at Nigam Counters has been
computerized to prevent fraud , online reconciliation .
Metering & Meter Reading initiatives
Installation of Electronic Meters :- Around 37 lacs Nos. Electronic meters have been installed
after replacing old Electromechanical meters.
Optical Port meters:- Around 7.35 lacs consumers are provided with meters optical port.
Trivector meters:- High value Consumers approax 25000 Nos. are provided with advance
meters which are capable of storing 180 days metering data, tamper data, Load survey data on
half hour interval basis and Time of day consumption data.
Automatic Meter reading [AMR] of HT Consumers :- AMR based on GPRS technology has been
implemented on 4000 HT Industrial consumers in UHBVN.
Automatic Meter Reading of feeder meter :-For automatic meter reading of feeder meter, the
work has been executed by M/s NELCO and around data if approax 2000 nos. feeders is being
received through GPRS Routers.
Automatic meter reading of DTs:- For automatic meter reading of DTs, the work has been
executed by M.s Omneagate for around 20,000 DTs in Yamunanagar & Jind District.
CMRI Meter reading of HT/LT Consumers- All the high value consumers [25,000] are being
reading through CMRI for down loading the meter data. The Optical port of around 7.35 lacs LT
consumers is being brought outside for electronic meter reading through CMRI
Spot Billing. - In 42 Nos. Urban sub-divisions, the meter reading of LT consumers is being taken
through Spot Billing.
AMR on High Value Consumers :- The implementation of AMR on Mobile Towers [3000 Nos.] and
all the connections with connected load greater than 10 KW  is under process.
Computerised Billing, Web-Based MIS and Updation
of Billing Database Initiatives
Computerized Billing of all Categories :- The Billing of all the 53 Lacs consumers
of UHBVN & DHBVN has been computerized through various billing agencies.
Web-based MIS Project:- For bringing the complete Billing data of all the Billing
agencies on one common Platform, a web-based MIS Project has been
implemented through M/s Hartron.
Sub-Division Automation System (SAS):- 13 Nos. Sub-divisions of DHBVN are
covered under project, where in all the sub-division functions are fully
Updation of Consumer Data Base through HESL:- M/s HESL has been entrusted
to update the consumer data base to have the following
Complete address of the consumers
Mobile Number & telephone Number of Consumer
Number of ACs installed
Nature of business – Petrol/Pump/Hospital/Mobile Tower etc.
Meter Inside /Outside
Progress :- The survey of almost 95% consumer has been completed and the
consumer database is being updated by the Billing vendors.
ERP Initiatives The work of implementation of ERP (SAP) in DHBVN was allotted to M/s TCIL with
the total cost of the project is Rs. 6.67 Cr.
In this project, the following modules of ERP (SAP) are to be implemented in
Material Management (MM)- Implemented
Quality Management (QM)- implemented
Project Systems (PS)- Implemented
Finance (FI) Controlling (CO)- Implemented
Plant Maintenance (PM)- Under Roll Out
The tender for ERP Implementation in UHBVN will be floated shortly
Restructured Accelerated Power Development & Reform
• Central Sector Scheme – Government of India , Ministry of Power
• Coverage -Covers 36 Towns with population greater than 30,000 as
per 2001 census.
• Cost of the Project :- Rs 165 Crores.
• System Integrator :- M/s HCL Technologies , Noida
• Award of Contract :- November, 2013
• Completion Period :- 18 months
• Scope of work :- Computerization of billing, collection, GIS Mapping,
Energy audit , Automatic meter reading , customer care services for
16 lacs consumers under 92 sub-divisions.
– Establishment of Data Center at Hissar – Completed
– Establishment of Disaster Recovery Center [DRC] at PanchkulaBy February, 2014
– Establishment of Customer Care Center Gurgaon.-February-2014
– Go-Live of 36 towns from Feb.2014 to May-2014
Integrated Business Process Approach – Mission R-APDRP
Internal Report Generation and
Analysis of AT & C Losses
E A&A & Network
CC & B
Smart Grid Pilot Project at Panipat
•Panipat City Subdivision
•Project covers 31,623 consumers in Panipat
•Input energy of about 144.14 MU
– Advanced Metering Infrastructure (AMI)
– Peak Load Management (PLM)
– Outage Management System (OMS)
– Renewable integration through net metering
•Estimated cost of the project Rs. 46.76 crore
•Annual benefit of Rs. 9.3 crore
•Payback period- 60 months
•RFP for the project is under finalization.
Pilot Project at Barwala Under “Integrated Village
Information and Service (IVISS) under e-Seva
2 Nos. Villages Barwala and Bataur having 3500 Consumers are covered.
Tangible Benefits observed Village Barwala
Reduction in Average Billing Cases of Barwala from 564 nos. cases to 332 Cases i.e.
reduction by 41.37%.
Increase in Collection efficiency and ROR as Under
ROR [ Realization/Units
Other In-Tangible Benefits
Meter Reading application on an Android based tablet having audit trail of actual
meter reading position coordinates and photograph .
All payments are recorded immediately and online into an integrated system.
The receipt is generated only upon confirmation from the Billing system.
Bill format has been simplified to eliminate rarely needed information.
Inconsistent Reports are proposed to be made available electronically.
Duplicate Bill generation, references to old bills and payments are available
at e-Seva centers. This can also be made available at SDO offices.
IT Initiatives in HPGCL
Implementation of Enterprise Resource Planning (ERP):. Under ERP all Technical,
Financial & Commercial activities of HPGCL will be integrated. The implementation
of ERP will bring Standardization of processes, Transparency in organisation, realtime availability of data and better & quick decision making apart from reduction
in losses in power plant ultimately reduction in cost of generation. ERP enables
interaction with specialist for O & M of equipments.
Generation Control Centre (GCC): A centralized Generation Control Centre is
being set up at corporate office Panchkula which will be used to display real time
monitoring of power plant operational data through mimic diagrams and make
available requisite reports for monitoring of key operating parameters &
performance efficiency calculations for generating Units of HPGCL. The setting up
of GCC will also help us in finding the route cause analysis of trippings.
CCTV Surveillance System has been installed across all HPGCL Power Plant
control rooms in order to watch the real time activities for monitoring purpose.
IT Initiatives in HVPNL
ERP Implementation:– System Integrator :- M/s Satyam Computers Limited (Now M/s Tech Mahindra)
– Approval Cost :- Rs 26 Crores
– Implementation stage :- Pilot roll out within next one month.
– Scope of Work
• ERP Module (s) includes HR, Payroll, Finance & Accounts, Material management and
• ERP/ COTS Software including Document Management System, Legal Services and
• Substations (Op & mtc) module & Field Offices (Division, Circle, Zone)
• Portal and e-mail Messaging.
• Interface/Integration with existing packages.
• State Wide Area Network (SWAN) connectivity being used to connect all the offices
including Corporate Office, field Zonal Offices, Circle Offices, Division offices and all
Optical Fibre Network :- Existing Wide Band Network of 93 KM under Unified Load Dispatch
Scada Monitoring :- 54 Sub-stations are being monitored through SCADA implementation.