Consumer-Centric Care of Health

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Mark Scrimshire

Consumer engagement is critical to managing Health Spending

Gesundheit & Medizin

Consumer-Centric Care of Health Mark Scrimshire Director - Web Strategy @ekivemark

1934 © Rcpphoto | Dreamsti me.com Group Hospitalization, Inc. is formed in Washington, DC

White House photo 2/17/09 by Pete Souza 2009 #1 in Mid-Atlantic

White House photo 2/17/09 by Pete Souza 2009 3.3M Members

White House photo 2/17/09 by Pete Souza 2009 80% Provider Network Coverage

White House photo 2/17/09 by Pete Souza 2009 #1 Federal Employee Program: 0.5M members

Rising medical costs affect everyone Keehan, S. et al. “Health Spending Projections Through 2017, Health Affairs Web Exclusive W146: 21 February 2008. $2.4 Tr $3.1 Tr $4.3 Tr +29% +79%

Four Square Strategy www.physicschick.com

Creating a seamless experience Tomshardware.com

Time to rethink relationships Photo: Tom Cwenar

Dealing with the claim is a battle lost Med/Legal Billing Solutions

Containing medical costs starts with a healthy lifestyle Iowa Avenue

We have to measure the actions of the crowd Louie Psihoyos/ Getty Images

Share the wisdom elicited from the actions of the crowd car.pege.org

Consumers have taken control Michael Grecco, TIME 2006

Mix . Control . Share . Consumers choose How and Where

... putting social media, open standards, process innovation and the latest Internet technologies to work for better health care

Transparency © Absolut_photos | Dreamstime.com © JLProductions.co.uk

We need to enable members to create the real medical home ... where they live Sharon Farmer , NCIL.org

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Consumer-Centric Care of Health

1. Consumer-Centric Care of Health Mark Scrimshire Director - Web Strategy @ekivemark

4. White House photo 2/17/09 by Pete Souza 2009 #1 in Mid-Atlantic

5. White House photo 2/17/09 by Pete Souza 2009 3.3M Members

6. White House photo 2/17/09 by Pete Souza 2009 80% Provider Network Coverage

7. White House photo 2/17/09 by Pete Souza 2009 11 Consecutive National Brand Excellence Awards

8. White House photo 2/17/09 by Pete Souza 2009 #1 Federal Employee Program: 0.5M members

10. Rising medical costs affect everyone Keehan, S. et al. “Health Spending Projections Through 2017, Health Affairs Web Exclusive W146: 21 February 2008. $2.4 Tr $3.1 Tr $4.3 Tr +29% +79%

11. Four Square Strategy www.physicschick.com

12. Rise of the Individual Consumer

13. Public Policy and The Uninsured

14. Pay For Provider Performance

15. Update Technology and Process

16. Part of the CareFirst ecosystem

17. Creating a seamless experience Tomshardware.com

18. Time to rethink relationships Photo: Tom Cwenar

19. Dealing with the claim is a battle lost Med/Legal Billing Solutions

20. Containing medical costs starts with a healthy lifestyle Iowa Avenue

21. We have to measure the actions of the crowd Louie Psihoyos/ Getty Images

22. Share the wisdom elicited from the actions of the crowd car.pege.org

23. Consumers have taken control Michael Grecco, TIME 2006

24. Mix . Control . Share . Consumers choose How and Where

25. ... putting social media, open standards, process innovation and the latest Internet technologies to work for better health care

26. Leverage community

27. Trust

29. Patient-Centric Spacelabs Healthcare

30. We need to enable members to create the real medical home ... where they live Sharon Farmer , NCIL.org

31.

32.

Consumer-Centric Care of Health

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