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Life is an act of balance
Life is an act of balance
Life is an act of balance
My Starting Point: What was I interested in?




                    LIFE BALANCE + PERSONAL INFORMATICS

               “Measuring things about yourself, then being able to reflect on them and
               may be make changes” Matt Jones, Dopplr

               what are the possibilities when people are made more aware of their lifestyle
               patterns?

               What happens when you can track intangible information about our day-to-
               day actions?
RESEARCH
                              IDEA GENERATION & PROTOTYPING
Process Diagram: My journey                       EXECUTION
User Research: What did i want to learn?




          > Gain an understanding of what it means for people to live a balanced life, what
          are people’s personal values they need to meet to feel comfortable in their lifestyle?

          > How does this change depending on what stage of their life they are at?

          > What personal strategies or tools do they use to achieve this?

          > What triggers people to feel stressed, and what are their “feel good” activities?
User Research: Mapping out user research candidates
User Research: Who I talked to?
User Research: Research sessions
User Research: Research tools
Research Analysis: Analysis of individual people
Research Analysis: Filtering and clustering insights.....how might we statements




                                                              > Keeping in better contact with friends and
                                                              family

                                                              > Motivation to have a healthy Lifestyle (esp.
                                                              focusing on cooking and eating habits)

                                                              > Personal Prioritising within your life
Research Insights: Key quote #1




                            “hobbies are great when they are built into your life, but when you don’t do it for a
                            while you forget how much you really enjoy it and it means to you until you do it
                            again” Pernille Christoffersen, Denmark
                            People easily forget how something make them feel, when they stop doing it on a
                            regular basis...they adjust to new situations easily
Research Insights: Key quote #2 and 3




                  “I would love to be able to
                  schedule time for reading.......but    “Prioritising is difficult, it would be
                  it sounds kind of dorky...so i would   good to have ground rules, or a
                  love to be able to track some of       rule of thumb to follow”
                  these things without having to         Francesca Mustaffi, Italy
                  actually track it”                     People like to be guided in some
                  Amanda Bligh, USA                      way, when it comes to making
                  People feel silly scheduling ‘me       personal decisions
                  time’ but are still interested to
                  understand what they spend their
                  time on.
Research Insights: Key quote #4




 “I found writing in a diary can be really helpful, as it gave me a
 good chance of stopping to have a deeper insight into my
 thoughts and feelings” Laura ceriol, Italy
 People appreciate being given the opportunity to reflect


 “I don’t currently write in a diary as I imagine someone reading it, so I wouldn’t put
 anything personal in it…….But I like the approach of this diary, I actually find that I
 want to be more productive just so you can write something positive in it, kind of
 indirect motivation”
 Eric Stevenson, USA
 Having to actively record you activities makes people more motivated to do well
Research Insights: Key quote #5




 “I didn’t actually realize how much i was traveling for work until i saw it visually, how
 much of my diary was coloured in” David Kearford, UK
 People are less aware of certain habits when they happen over a longer period of time.
 People become more aware when they are reflecting rather than when something happens
 in the moment.
Research Insights: Types of user




           NEED CONVINCING         WORRIED AND WILLING   ENTHUSIASTS
Research Insights: Types of user




           NEED CONVINCING         WORRIED AND WILLING   ENTHUSIASTS
Design Challenge




              [    How might we create a customizable platform that will help people to


                                                                                        ]
                   reconnect to themselves, enabling them to prioritize in their lives by
                   keeping track of and reminding them of past experiences that they can
                   then use as a reference point to make more informed decisions?
Concept Development: Initial idea seed
Concept Development: Experience prototype #1
Concept Development: Experience prototype #1 learnings




          >People are unaware of how much they actually do, and how busy they are until
          they actually sit down and think about it.

          >People have very different views about how they categorize their time.

          >Putting activities into categories gave a very clear overview of how people spent
          their time, and then you could get a deeper layer of information to find out specific
          activities, happiness etc.

          >Using colour to show different categories, very quickly enables you to see
          patterns in behaviour especially related to the home and workplace.
Concept Development: Scenarios
Concept Development: Considerations




          >Flexible, Customizable and Scalable

          >Work to reward and not punish

          >give information that is understandable and actionable

          >Use feedback mechanisms to give gentle nudges and inform people how they can
          change their behaviour in real time

          >Leave it open so the user can fill in the end of the story...don’t tell them what to
          do, but give them clear information, so they can make informed decisions
          themselves
Concept Development: Initial service blueprint
Concept: Service blueprint




                                           1. awareness:                                           2. evaluate and commit:                                  3. learn and implement:                                 4. using the echo service                                                                                                                                                                     5. quiting
                                           Prior to signing up                                     Signing up for the service                               Setting up your echo system                             recording your data                    reflecting in the moment
                                                                                                                                                                                                                                                                                                                                                                                                                  leaving the echo service
                                                                                                                                                                                                                                                                                                  feedback on the move                     reflecting over time                  sharing your data


                                          -Printed advertising material: posters, postcards that                                                            -Echo Welcome Pack: Instructions, membership                                                                                                                                  -Monthly personal review of                                             -A confirmation letter telling the customer that
                           physical




                                          can be used ito give people maximum exposure and                                                                  card, software details and welcome letter                                                                                                                                     behaviour, recieved in the post                                         their account has been suspended and the
                                          awareness of the new service                                                                                                                                                                                                                                                                                                                                            smart phone application will no longer work as
                                                                                                                                                                                                                                                                                                                                                                                                                  of a certain date
                                                                                                                                                                                                                                                                                                                                                                                                                  -Final summary report of recorded data
touchpoints




                                                                                                    -Echo website:                                                                                                  -Echo smart phone application         -UI design of the smart phone           -Well done messgages                    -Echo offline personal software
                           screen based




                                                                                                                                                            -Echo offline software used to set up the system
                                          -Echo homepage                                            Homepage with information about the service             -Echo smart phone application                           (choosing from the prioritiy you      application for rating your             -Reminders about activities that        to view data vizualizations of
                                                                                                    and the subscriptions available                         (both downloaded from the website with details          are doing and the people you are      happiness, adding a voice clip or       are outstanding                         recorded information, or edit
                                          -Web based advertising from any of the potential                                                                  provided)                                               with)                                 tagging a location and event            -Reminders of past events when          profile settings
                                          stakeholders                                              Subscription and payment procedure pages                (UI for all of these screen based applications)         -UI design of smart phone                                                     walking past tagged locations
                                                                                                                                                                                                                    application                                                                   (all via smart phone app.)
                                                                                                    -Confirmation email




                                                                                                                                                                                                                                                                                                                                          The user can sync their phone
                                                                                                                                                                                                                                                                                                                                          to their computer at any point                                          The user wlll have to notify the service provider
         User Experience




                                                                                                                                                                                                                                                                                                                                          and review their information in                                         one month before they wish to stop using the
                                                                                                                                                                                                                    The user starts recording their        The user can reflect in the            The user will receive friendly                                                 The user can choose to share
                                                                                                                                                                                                                                                                                                                                          the form of data vizualtions.                                           service. Their payments will then be stopped and
                                          The users hears about the service potentially            The user reads the information about the service on      User recieves the Echo welcome pack and                 activities by capturing each           moment after they have                 prompts to help them meet                                                      certain elements of their data
                                                                                                                                                                                                                                                                                                                                          They can filter by day or week                                          their smart phone application will stop working.
                                          through different types of publicity and                 the homepage and decided whether they want to            downloads all the software needed to set-up their       thing they do. The location of         completed an activity and rate         their activities and to remind                                                 on an online platform with
                                                                                                                                                                                                                                                                                                                                          or see them in happiness                                                They will still have access to their previous data
                                          stakeholders. These can range from mobile phone          sighn up. If they do they will then choose which         system. When the software is downloaded they            the event is stored by using           their happiness and satisfaction.      them of past experiences.                                                      friends they trust, this can
                                                                                                                                                                                                                                                                                                                                          mode, so they can pinpoint                                              that is kept on their software, as a log of their
                                          providers, to organisations that premote personal        subsciptions they would like and make a payment.         will enter where they live and work, their priorities   GPS on their phone. They               They can also add another layer        They will also receieve                                                        lead to an exchange of
                                                                                                                                                                                                                                                                                                                                          what they were doing and who                                            activities while using the service. But they will
                                          well-being to traditional methods of advertising.        They will then receive a confirmation email that their   they want to do and the people they spend time          chose from a list of activities        of context by adding a voice clip      suggestions on other things                                                    advice or finding common
                                                                                                                                                                                                                                                                                                                                          they were with when they were                                           no-longer be able to upload any new data.
                                                                                                   order has been processed                                 with. They will then save their information and         they have already chosen               or tagging the event and               they may like to do, based on                                                  interests with people they
                                                                                                                                                                                                                    during their set-up or                                                                                                happiest.
                                                                                                                                                            sync it to their smart phone.                                                                  location.                              their existing profile                                                         didn’t know they had.            They will also receive a final personal review with
                                                                                                                                                                                                                    alternatively enter a new one
                                                                                                                                                                                                                                                                                                                                          They will also receive a                                                a a summary of all their data they have recorded
                                                                                                                                                                                                                                                                                                                                          monthly report of their data in                                         and uploaded
                                                                                                                                                                                                                                                                                                                                          the post


                                                                                                                                                            -Creating the welcome packs for their customers            -The echo smart phone application is collecting and saving all your information that is being recorded so it can be uploaded to the users profile at any point                             Processing cancelled subsciptions and creating
                                            The Echo service wants to promote that they            The service will be providing their website service on
                                                                                                   Thu user reads the information about the and the
                                                                                                                                                                                                                                                                                                                                                                                                                  final reviews for their customers.
                                                                                                                                                            and delivering them to them
                                            have a tool to help people live a more balanced        platform for people to sign upwhether they payment.
                                                                                                   the homepage and decided and make a want to
        Service Provider




                                            life by enabling to prioritise. The service can        Their information do they will then choose which
                                                                                                   sighn up. If they will then need to go into a                                                                                                                                                    Provides the user with                 Turning the users recorded              creating a safe and
                                                                                                   subsciptions they would like and make a payment          -Producing the design and functionality of the Echo
                                            advertise independantly and also look for              database.                                                                                                                                                                                        personalised prompts and               data into data visualizations           secure online website
                                                                                                                                                            software for the customers smart phone and for
                                            partners such as mobile phone providers and                                                                                                                                                                                                             reminders through their                that they can interact with             where users can
                                                                                                   Echo will then send a confirmation email when they       their computer
                                            companies that encourage personal well being.                                                                                                                                                                                                           smart phone                                                                    share their nformation.
                                                                                                   order has been processed                                                                                                                                                                                                                                                        Creating a system that
                                                                                                                                                            -Providing technical support for any problems that                                                                                                                             creating monthly reviews of             matched profile based
                                                                                                                                                            occure while the customer is setting up their                                                                                                                                  each customers data.                    on similar interests
                                                                                                                                                            profile.




                                                                                                                                                                                                                       Providing technical support for smart phone application and echo software
Concept: Service blueprint


               3. learn and implement:                                 4. using the echo service
               Setting up your echo system                             recording your data                    reflecting in the moment              feedback on the move


               -Echo Welcome Pack: Instructions, membership
               card, software details and welcome letter




                -Echo offline software used to set up the system       -Echo smart phone application         -UI design of the smart phone          -Well done messgages
                -Echo smart phone application                          (choosing from the prioritiy you      application for rating your            -Reminders about activities that
                (both downloaded from the website with details         are doing and the people you are      happiness, adding a voice clip or      are outstanding
                provided)                                              with)                                 tagging a location and event           -Reminders of past events when
                (UI for all of these screen based applications)        -UI design of smart phone                                                    walking past tagged locations
                                                                       application                                                                  (all via smart phone app.)




                                                                       The user starts recording their        The user can reflect in the           The user will receive friendly
               User recieves the Echo welcome pack and                 activities by capturing each           moment after they have                prompts to help them meet
               downloads all the software needed to set-up their       thing they do. The location of         completed an activity and rate        their activities and to remind
               system. When the software is downloaded they            the event is stored by using           their happiness and satisfaction.     them of past experiences.
               will enter where they live and work, their priorities   GPS on their phone. They               They can also add another layer       They will also receieve
               they want to do and the people they spend time          chose from a list of activities        of context by adding a voice clip     suggestions on other things
               with. They will then save their information and         they have already chosen               or tagging the event and              they may like to do, based on
               sync it to their smart phone.                           during their set-up or                 location.                             their existing profile
                                                                       alternatively enter a new one




               -Creating the welcome packs for their customers            -The echo smart phone application is collecting and saving all your information that is being recorded
               and delivering them to them                                so it can be uploaded to the users profile at any point

               -Producing the design and functionality of the Echo
               software for the customers smart phone and for
               their computer
                                                                                                                                                       Provides the user with
               -Providing technical support for any problems that                                                                                      personalised prompts and
               occure while the customer is setting up their                                                                                           reminders through their
               profile.                                                                                                                                smart phone




                                                                          Providing technical support for smart phone application and echo software
Further Explorations: Experience prototype #2




   Sarah Player, Ireland, 28


   1.How much effort is it to log your
   activities and goals you want to
   achieve
   2. What is like to have to quantify
   your happiness after certain tasks
   3. How does it feel to receive
   friendly nudges of motivation from
   the service
Further Explorations: Experience prototype #2 learnings




   “By recording what i was doing it she
   brought things to my focus, and made me
   realise why I was or wasn’t doing something”

   “I like that the service was personal,I felt
   more commitment towards it and
   responsibility for my actions”

   “Seeing what you achieved was very
   motivating, and remembering how you felt
   when you did it is encouraging to do it
   again”
Further Explorations: Experience prototype #3




   Mini Son, Korea



   1. What motivates people to stick
   to a program?
   2. How would people people react if
   they were rewarded for it?
Further Explorations: Experience prototype #3 learnings




  “Big rewards were not expected as part of
  the service, as it was something you had
  chosen to do. But it was nice when the
  little surprises we personal and tailored to
  you, it felt like the service new you”
Life is an act of balance
Feedback: Going back to my original users




 "i miss the time to just do stuff, like making
 phone calls to friends, or going to the cinema,
 thats the biggest challenge for me"




 “the more i watch it the more I want to
 use it....I really like the idea of the
 reminders about non everyday
 things...and knowing when you last spent
 time with someone its also good that it
 doesn’t control your life!”
Next Steps: Where to go from here?




                     >Get more feedback on existing prototype/idea from my
                     original users

                     >Work with someone on the data visualisations

                     >Gesture based interfaces

                     >Conduct more experience prototyping for a longer period of
                     time, with a basic working phone application

                     >Exchange learnings with trackyourhappiness.org

                     >Look into potential stakeholders and business models
Thank you




to all the CIID
staff, students and
my advisor....it
didn’t feel like
going solo!

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Life is an act of balance

  • 4. My Starting Point: What was I interested in? LIFE BALANCE + PERSONAL INFORMATICS “Measuring things about yourself, then being able to reflect on them and may be make changes” Matt Jones, Dopplr what are the possibilities when people are made more aware of their lifestyle patterns? What happens when you can track intangible information about our day-to- day actions?
  • 5. RESEARCH IDEA GENERATION & PROTOTYPING Process Diagram: My journey EXECUTION
  • 6. User Research: What did i want to learn? > Gain an understanding of what it means for people to live a balanced life, what are people’s personal values they need to meet to feel comfortable in their lifestyle? > How does this change depending on what stage of their life they are at? > What personal strategies or tools do they use to achieve this? > What triggers people to feel stressed, and what are their “feel good” activities?
  • 7. User Research: Mapping out user research candidates
  • 8. User Research: Who I talked to?
  • 11. Research Analysis: Analysis of individual people
  • 12. Research Analysis: Filtering and clustering insights.....how might we statements > Keeping in better contact with friends and family > Motivation to have a healthy Lifestyle (esp. focusing on cooking and eating habits) > Personal Prioritising within your life
  • 13. Research Insights: Key quote #1 “hobbies are great when they are built into your life, but when you don’t do it for a while you forget how much you really enjoy it and it means to you until you do it again” Pernille Christoffersen, Denmark People easily forget how something make them feel, when they stop doing it on a regular basis...they adjust to new situations easily
  • 14. Research Insights: Key quote #2 and 3 “I would love to be able to schedule time for reading.......but “Prioritising is difficult, it would be it sounds kind of dorky...so i would good to have ground rules, or a love to be able to track some of rule of thumb to follow” these things without having to Francesca Mustaffi, Italy actually track it” People like to be guided in some Amanda Bligh, USA way, when it comes to making People feel silly scheduling ‘me personal decisions time’ but are still interested to understand what they spend their time on.
  • 15. Research Insights: Key quote #4 “I found writing in a diary can be really helpful, as it gave me a good chance of stopping to have a deeper insight into my thoughts and feelings” Laura ceriol, Italy People appreciate being given the opportunity to reflect “I don’t currently write in a diary as I imagine someone reading it, so I wouldn’t put anything personal in it…….But I like the approach of this diary, I actually find that I want to be more productive just so you can write something positive in it, kind of indirect motivation” Eric Stevenson, USA Having to actively record you activities makes people more motivated to do well
  • 16. Research Insights: Key quote #5 “I didn’t actually realize how much i was traveling for work until i saw it visually, how much of my diary was coloured in” David Kearford, UK People are less aware of certain habits when they happen over a longer period of time. People become more aware when they are reflecting rather than when something happens in the moment.
  • 17. Research Insights: Types of user NEED CONVINCING WORRIED AND WILLING ENTHUSIASTS
  • 18. Research Insights: Types of user NEED CONVINCING WORRIED AND WILLING ENTHUSIASTS
  • 19. Design Challenge [ How might we create a customizable platform that will help people to ] reconnect to themselves, enabling them to prioritize in their lives by keeping track of and reminding them of past experiences that they can then use as a reference point to make more informed decisions?
  • 22. Concept Development: Experience prototype #1 learnings >People are unaware of how much they actually do, and how busy they are until they actually sit down and think about it. >People have very different views about how they categorize their time. >Putting activities into categories gave a very clear overview of how people spent their time, and then you could get a deeper layer of information to find out specific activities, happiness etc. >Using colour to show different categories, very quickly enables you to see patterns in behaviour especially related to the home and workplace.
  • 24. Concept Development: Considerations >Flexible, Customizable and Scalable >Work to reward and not punish >give information that is understandable and actionable >Use feedback mechanisms to give gentle nudges and inform people how they can change their behaviour in real time >Leave it open so the user can fill in the end of the story...don’t tell them what to do, but give them clear information, so they can make informed decisions themselves
  • 25. Concept Development: Initial service blueprint
  • 26. Concept: Service blueprint 1. awareness: 2. evaluate and commit: 3. learn and implement: 4. using the echo service 5. quiting Prior to signing up Signing up for the service Setting up your echo system recording your data reflecting in the moment leaving the echo service feedback on the move reflecting over time sharing your data -Printed advertising material: posters, postcards that -Echo Welcome Pack: Instructions, membership -Monthly personal review of -A confirmation letter telling the customer that physical can be used ito give people maximum exposure and card, software details and welcome letter behaviour, recieved in the post their account has been suspended and the awareness of the new service smart phone application will no longer work as of a certain date -Final summary report of recorded data touchpoints -Echo website: -Echo smart phone application -UI design of the smart phone -Well done messgages -Echo offline personal software screen based -Echo offline software used to set up the system -Echo homepage Homepage with information about the service -Echo smart phone application (choosing from the prioritiy you application for rating your -Reminders about activities that to view data vizualizations of and the subscriptions available (both downloaded from the website with details are doing and the people you are happiness, adding a voice clip or are outstanding recorded information, or edit -Web based advertising from any of the potential provided) with) tagging a location and event -Reminders of past events when profile settings stakeholders Subscription and payment procedure pages (UI for all of these screen based applications) -UI design of smart phone walking past tagged locations application (all via smart phone app.) -Confirmation email The user can sync their phone to their computer at any point The user wlll have to notify the service provider User Experience and review their information in one month before they wish to stop using the The user starts recording their The user can reflect in the The user will receive friendly The user can choose to share the form of data vizualtions. service. Their payments will then be stopped and The users hears about the service potentially The user reads the information about the service on User recieves the Echo welcome pack and activities by capturing each moment after they have prompts to help them meet certain elements of their data They can filter by day or week their smart phone application will stop working. through different types of publicity and the homepage and decided whether they want to downloads all the software needed to set-up their thing they do. The location of completed an activity and rate their activities and to remind on an online platform with or see them in happiness They will still have access to their previous data stakeholders. These can range from mobile phone sighn up. If they do they will then choose which system. When the software is downloaded they the event is stored by using their happiness and satisfaction. them of past experiences. friends they trust, this can mode, so they can pinpoint that is kept on their software, as a log of their providers, to organisations that premote personal subsciptions they would like and make a payment. will enter where they live and work, their priorities GPS on their phone. They They can also add another layer They will also receieve lead to an exchange of what they were doing and who activities while using the service. But they will well-being to traditional methods of advertising. They will then receive a confirmation email that their they want to do and the people they spend time chose from a list of activities of context by adding a voice clip suggestions on other things advice or finding common they were with when they were no-longer be able to upload any new data. order has been processed with. They will then save their information and they have already chosen or tagging the event and they may like to do, based on interests with people they during their set-up or happiest. sync it to their smart phone. location. their existing profile didn’t know they had. They will also receive a final personal review with alternatively enter a new one They will also receive a a a summary of all their data they have recorded monthly report of their data in and uploaded the post -Creating the welcome packs for their customers -The echo smart phone application is collecting and saving all your information that is being recorded so it can be uploaded to the users profile at any point Processing cancelled subsciptions and creating The Echo service wants to promote that they The service will be providing their website service on Thu user reads the information about the and the final reviews for their customers. and delivering them to them have a tool to help people live a more balanced platform for people to sign upwhether they payment. the homepage and decided and make a want to Service Provider life by enabling to prioritise. The service can Their information do they will then choose which sighn up. If they will then need to go into a Provides the user with Turning the users recorded creating a safe and subsciptions they would like and make a payment -Producing the design and functionality of the Echo advertise independantly and also look for database. personalised prompts and data into data visualizations secure online website software for the customers smart phone and for partners such as mobile phone providers and reminders through their that they can interact with where users can Echo will then send a confirmation email when they their computer companies that encourage personal well being. smart phone share their nformation. order has been processed Creating a system that -Providing technical support for any problems that creating monthly reviews of matched profile based occure while the customer is setting up their each customers data. on similar interests profile. Providing technical support for smart phone application and echo software
  • 27. Concept: Service blueprint 3. learn and implement: 4. using the echo service Setting up your echo system recording your data reflecting in the moment feedback on the move -Echo Welcome Pack: Instructions, membership card, software details and welcome letter -Echo offline software used to set up the system -Echo smart phone application -UI design of the smart phone -Well done messgages -Echo smart phone application (choosing from the prioritiy you application for rating your -Reminders about activities that (both downloaded from the website with details are doing and the people you are happiness, adding a voice clip or are outstanding provided) with) tagging a location and event -Reminders of past events when (UI for all of these screen based applications) -UI design of smart phone walking past tagged locations application (all via smart phone app.) The user starts recording their The user can reflect in the The user will receive friendly User recieves the Echo welcome pack and activities by capturing each moment after they have prompts to help them meet downloads all the software needed to set-up their thing they do. The location of completed an activity and rate their activities and to remind system. When the software is downloaded they the event is stored by using their happiness and satisfaction. them of past experiences. will enter where they live and work, their priorities GPS on their phone. They They can also add another layer They will also receieve they want to do and the people they spend time chose from a list of activities of context by adding a voice clip suggestions on other things with. They will then save their information and they have already chosen or tagging the event and they may like to do, based on sync it to their smart phone. during their set-up or location. their existing profile alternatively enter a new one -Creating the welcome packs for their customers -The echo smart phone application is collecting and saving all your information that is being recorded and delivering them to them so it can be uploaded to the users profile at any point -Producing the design and functionality of the Echo software for the customers smart phone and for their computer Provides the user with -Providing technical support for any problems that personalised prompts and occure while the customer is setting up their reminders through their profile. smart phone Providing technical support for smart phone application and echo software
  • 28. Further Explorations: Experience prototype #2 Sarah Player, Ireland, 28 1.How much effort is it to log your activities and goals you want to achieve 2. What is like to have to quantify your happiness after certain tasks 3. How does it feel to receive friendly nudges of motivation from the service
  • 29. Further Explorations: Experience prototype #2 learnings “By recording what i was doing it she brought things to my focus, and made me realise why I was or wasn’t doing something” “I like that the service was personal,I felt more commitment towards it and responsibility for my actions” “Seeing what you achieved was very motivating, and remembering how you felt when you did it is encouraging to do it again”
  • 30. Further Explorations: Experience prototype #3 Mini Son, Korea 1. What motivates people to stick to a program? 2. How would people people react if they were rewarded for it?
  • 31. Further Explorations: Experience prototype #3 learnings “Big rewards were not expected as part of the service, as it was something you had chosen to do. But it was nice when the little surprises we personal and tailored to you, it felt like the service new you”
  • 33. Feedback: Going back to my original users "i miss the time to just do stuff, like making phone calls to friends, or going to the cinema, thats the biggest challenge for me" “the more i watch it the more I want to use it....I really like the idea of the reminders about non everyday things...and knowing when you last spent time with someone its also good that it doesn’t control your life!”
  • 34. Next Steps: Where to go from here? >Get more feedback on existing prototype/idea from my original users >Work with someone on the data visualisations >Gesture based interfaces >Conduct more experience prototyping for a longer period of time, with a basic working phone application >Exchange learnings with trackyourhappiness.org >Look into potential stakeholders and business models
  • 35. Thank you to all the CIID staff, students and my advisor....it didn’t feel like going solo!

Hinweis der Redaktion

  1. this is a test
  2. For my starting point of my project was an interest to understand what does it mean to have a balance life and can you help I people ability to see if you can change elements of peoples behaviour or order for them to feel like they had a more balanced life. And I was curious to see if t personal informatics could play a role in this I had was really excited by the potential to redefine the way we gain insights about about our lifes, and how this greater awareness could help us moderate our behaviour in positive ways
  3. to understand what it meant for different people to feel balance at differnet stages of their lives I did research with students, couples working and families, so could get an understanding of people at different stages of their lives
  4. these are my research candidates, I meet 9 in person, 2 skype interviews and one remote experiment
  5. for my research sessions i spent around 2 hours each person
  6. and used a number of tools to provoke and trigger discussion, questions:adapted as neccessary card sort: warm up to get people talking about what was important to them, daily, weekly time line maps, show times in life when felt unbalanced designed mapping tool: what is important to them, rated against them kept diaries, insight into lives and routines over a longer period of time key insight out of all of these were: that people really valued the opportunity to sit down and reflect, although they found it hard, especially when they realized when they weren’t acheiving the things they though were important to them, they found it beneficial
  7. over whelemed with info...created character boards for everyone i interviewed, writing all the quotes and insights observations
  8. filtering and clustering insights, picking out the most intriguing, surprising and inspiring insights and ones that reaccured. for everyone quote i asked, what does this mean, and then made a mini design challenge for each 3 themes very clearly emerged: issues decision point: less mainstream, less existing tools, I new would be more of a challenge, more value in the end if i could tackle it, where personal informatics could be applied
  9. three user types emerged
  10. Increased pace of life and personal competition with ones self to become ‘someone better’ = continually busy, going from one task to the next heighten by prominent use of labour saving technology. fast pace of life is that people become absorbed in ‘achieving more’ and detached from what their day-to-day life looks like and what brings them a real sense of enjoyment. Get ingulfed in specific contexts In order for people to have a balanced life on a bigger scale they have to first reconnect to themselves, focusing on what they need to be content rather than everything that is possible.
  11. tracking your activities and happiness based on your location.
  12. -initial test to see what potential there was... -Made categories of how they divide up their time -plot their weekends activities, on corresponding coloured post-its -on each post-it wrote who they were with, what they did, happiness, placed on map
  13. After previous prototype, i could see their was potential, from the reactions-excited by the map develop idea further, detailed scenarios think about User experience, systematically how it would work.
  14. after doing the scenarios I looked at the service on a more generic level, stages of service, the critical touchpoints to make it an enjoyable and seamless experience, the role of the service provider. At this stage had it quite well mapped out, that i could do more experience protoyping.
  15. created this pack for them, start playing with the branding, also make it feel believable for them create a list of this they would like to acheive over a couple of days, would make them feel good, track their activities, by sending an SMS to me, telling the service. After eveything they had to quantify their happiness on a card, attached to back of phone, diffenent ways, give prompts to help them
  16. similiar to last time Mimi had to track things she wanted to do by smsing the service, for three days. Over the course of a these days i rewarded mimi in different ways. 1.email- reward voucher-print 2.unexpected surprise on her desk 3.”simple well done” messages
  17. this is when i really decided that the feedback mechanisms that the service should provide should be friendly and personal, but honest. It really iterated that this service was for people that were motivated to make changes
  18. montage of touchpoints,Personal goal for this project was for it to feel believable, and have a feeling that people would want to use it, so that is why i spent time and really put effort into designing all the touchpoints. Challenge for me as a lot were graphic based....
  19. suggested good tool to use as a couple or in a family
  20. harvard, phychology phd, undestanding happiness, more scientific,
  21. this is a test