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www.eiil.net
EFFECTIVE
INTERACTIONS
EIIL Learning – Key Learning
www.eiil.net
EIILLearningand
EffectiveInteractions
At the EIIL we believe that the best
interactions are well-prepared and...
www.eiil.net
EIILLearningand
EffectiveInteractions
At the EIIL we believe that the best
interactions are well-prepared and...
www.eiil.net
EIILLearningand
EffectiveInteractions
At the EIIL we believe that the best
interactions are well-prepared and...
www.eiil.net
EIILLearningand
EffectiveInteractions
At the EIIL we believe that the best
interactions are well-prepared and...
www.eiil.net
Next Generation Leadership
EuropeanInstitutefor
IndustrialLeadership
NextGenerationLeadership
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Eiil web site - slideshare - interview

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Interview techniques developped at the EIIL.

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Eiil web site - slideshare - interview

  1. 1. www.eiil.net EFFECTIVE INTERACTIONS EIIL Learning – Key Learning
  2. 2. www.eiil.net EIILLearningand EffectiveInteractions At the EIIL we believe that the best interactions are well-prepared and flexibly executed. We help to develop these essential skills. • All interactions have a ‘Shape’ we help to determine the most effective shape.
  3. 3. www.eiil.net EIILLearningand EffectiveInteractions At the EIIL we believe that the best interactions are well-prepared and flexibly executed. We help to develop these essential skills. • All interactions have a ‘Shape’ we help to determine the most effective shape. • A good interaction has a clear agenda – providing signposts to keep on topic, and helping to keep to an agreed time. Break it up - Use an Agenda
  4. 4. www.eiil.net EIILLearningand EffectiveInteractions At the EIIL we believe that the best interactions are well-prepared and flexibly executed. We help to develop these essential skills. • All interactions have a ‘Shape’ we help to determine the most effective shape. • A good interaction has a clear agenda – providing signposts to keep on topic, and helping to keep to an agreed time. • Questions should be prepared in advance – not just those to determine a theme or direction, but also the detailed follow-up questions which lead to real disclosure and discovery. Break it up - Use an Agenda ‘Drill-down’ for Detail Prepare Follow-up Questions
  5. 5. www.eiil.net EIILLearningand EffectiveInteractions At the EIIL we believe that the best interactions are well-prepared and flexibly executed. We help to develop these essential skills. • All interactions have a ‘Shape’ we help to determine the most effective shape. • A good interaction has a clear agenda – providing signposts to keep on topic, and helping to keep to an agreed time. • Questions should be prepared in advance – not just those to determine a theme or direction, but also the detailed follow-up questions which lead to real disclosure and discovery. • The best interactions flow two ways – active and attentive listening, re-phrasing, and summarising before moving on conveys respect and builds trust • Even learners with little knowledge can cause knowers to learn through reflection on a difficult question. Break it up - Use an Agenda Two-way flow ‘Drill-down’ for Detail Prepare Follow-up Questions
  6. 6. www.eiil.net Next Generation Leadership EuropeanInstitutefor IndustrialLeadership NextGenerationLeadership

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