1. Seven Pillars of Servant Leadership
Model: Leading by Serving, Serving First
2. Who is the Servant-Leader?
“The servant-leader is servant first. It begins with
the natural feeling that one wants to serve, to serve
first. Then conscious choice brings one to aspire
to lead. The best test is: Do those served grow
as persons; do they, while being served, become
healthier, freer, more autonomous, more likely to
themselves to become servants?”
- Robert K. Greenleaf, 1970
3. “The first and most important choice a
leader makes is the choice to serve,
without which one’s capacity to lead is
severely limited.”
- Robert K. Greenleaf, 1970
Servant Leadership
4. Culture
Strategy
Employees
Customers
Community
●A Person of Character
●Who Puts People First
●Skilled Communicator
●Compassionate Collaborator
●Has Foresight
●Is a Systems Thinker
●Leads with Moral Authority
Servant-Leader
Seven Pillars of Servant Leadership
5. Seven Pillars of Servant Leadership
Person of Character
● Maintains Integrity
● Demonstrates Humility
● Serves a Higher
Purpose
“All leadership development is character development.”
-Dr. Stephen Covey
6. Seven Pillars of Servant Leadership
Puts People First
● Displays a Servant’s Heart
● Is Mentor-Minded
● Shows Care & Concern
“The first and most important choice a leader makes is the choice
to serve, without which one’s capacity to lead is severely limited.”
-Robert Greenleaf
7. Seven Pillars of Servant Leadership
Skilled Communicator
● Demonstrates Empathy
● Invites Feedback
● Communicates Persuasively
“If you want to be listened to, you should put in time listening.”
-Marge Piercy
8. Seven Pillars of Servant Leadership
Compassionate Collaborator
● Expresses Appreciation
● Builds Teams
● Negotiates Conflict
“Plays well with others.”
-Kindergarten Report Card
9. “When people respect each other and
value differences, they can work
together more amicably which results
in greater productivity. Multicultural
leadership encourages synergy and
innovation.”
– Juana Bordas
Salsa, Soul and Spirit: Leadership for a
Multicultural Age
10. Seven Pillars of Servant Leadership
Foresight
● Visionary
● Displays Creativity
● Exercises Sound Judgment
“Business, more than any other occupation, is a continual dealing
with the future; it is a continual calculation, an instinctive exercise
in foresight.”
-Henry R. Luce, Co-founder of Time
11. “The failure (or refusal) of a leader to foresee may be
viewed as an ethical failure: because a serious ethical
compromise today (when the usual judgment on
ethical inadequacy is made) is sometimes the result
of a failure to make the effort at an earlier date to
foresee today’s events and take the right actions
when there is freedom for initiative to act.”
- Robert K. Greenleaf
Foresight as the Central Ethic of Leadership
12. Seven Pillars of Servant Leadership
System Thinker
“Quantum physics: Imagining possibilities”
-What The Bleep Do We Know
● Comfortable with Complexity
● Demonstrates Adaptability
● Considers the “Greater Good”
13. Seven Pillars of Servant Leadership
Leads with Moral Authority Granted by Others
“Moral Authority: The principled exercise of free choice,
which almost always involves some form of sacrifice.”
-Steven Covey
14. Culture
Strategy
Employees
Patients
Community
●A Person of Character
●Who Puts People First
●Skilled Communicator
●Compassionate Collaborator
●Has Foresight
●Is a System Thinker
●Leads with Moral Authority
Servant-Leader
Seven Pillars of Servant Leadership
