1. 28.09.2011
e-Estonia:
strategic decisions for success
Ivar Tallo
Just to remind you ….
We are a very small country in
a cold Nordic neighborhood!
Population: 1.4 mil people
Area: 45.000 km2
Member of the European Union
and NATO as of 2004
Regained independence from
the USSR in 1991
Adopted euro in 2011
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Rank=19 Rank=12
Rank=28
Rank=34
Rank=47 Rank=12
Rank=25 Rank=28
Rank=24
The Global
Competitiveness
Raport 2011 - 2012
World Economic Forum
Internet penetration 2011 (%)
100%
97
92
90% 86 85
80
80% 76
69 68
70% 66
60 58 58
60%
50%
48
43
40% 34
30%
20%
10%
0%
Internet penetration, 31th Mar 2011Source: http://www.internetworldstats.com/stats4.htm#europe
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GDP per capita in PPS (2009)
300
250
200
150
100
50
0
EUROSTAT
Why Estonia?
Internet penetration – 76 %
98% of under 35’s are frequent
internet users
Fully functional e-government
infrastructure
7 years experience of complex
e-service provision
92% of Personal Income Tax
Declarations submitted on-line
i-Voting on all elections since 2005
First evercyber-riots
„Cradle“ of Skype
9/28/2011
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How did we get there?
Tiger Leap Foundation Come Along, computer usage
to support ICT in schools courses for 100 000 citizens
2009
1997 2002
2010
Computer and Internet
usage courses for 100 000 citizens –
look@world project
729 Public Internet Access Points
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Some landmarks
An intriguing question …
Why did Estonia differ from its Baltic neighbours? ⃰
74 2000
71
Estonia 53
64 2002
42
29
2004
68
63 2006
54
Latvia 39
22 2008
6
2010
62
55
44
Lithuania 31
: ITU World Telecommunication / ICT Indicators Database
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6
: ITU World Telecommunication / ICT Indicators Database
⃰Internet penetra on rate as measured by Emor
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Politics matters
Similar size
Similar geographical location
Similar social and political experience
Estonia prioritized the ICT development and backed it
up by real government resources ~ 1% of budget every
year between 1994 and 2004
The total sum not as important as continuity
The reasons for success
General consensus among main forces
in Estonian society
Commitment of political elites
Right mix of private and public initiative
Active role of government
Project based development
Little baggage of previous practices
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E-cabinet
2000 2011
e-Estonia as a political project.
E-Government infrastructure
Access
– citizens: PIAPs, Look@World
– offices – village road 1, 2, 3
Digitalized information
– Information systems and databases in all levels of government
Formalized exchange
– x- Road - the connection of government databases by a data
exchange service layer
Electronic Identity
– Authentication of a user by digital certificate imbedded in the ID
card or SIM card
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Databases / information systems Banks
Document • Ühispank
National Pension
Documents
Population
repository
Insurance
Register
Insurance
Register
• Hansapank
Register
record
Document
Register
Vehicle
Health
Document
management
record • Krediidipank
record
systems
management • Sampo Pank
management
systems • Nordea Pank
systems
Security Security Security Security Security Security Security
server server server server server server server
Internet X-road
Security :: … :: Security
server :: E-institution – institution view :: Central server
Central
:: E-county – county view :: server I monitoring
http://www.riik.ee/arr/
:: Governmental Portal – Your Estonia ::
Institutional view of Thematic view of ID – card
Databases
the state the state Central HelpDesk
Register
National
www.riik.ee www.eesti.ee server II
AIT
KIT EIT
Public servant X-road certification center
Citizen view Enterpriser view
view
Certification Center
X-road center
National ID card
Issued by:
Department of Citizenship and
Migration
Subcontractor:
TRÜB Switzerland
First card issued: 01.01.2002
Over 1.100.000 now
Satisfies the requirements of:
ICAO Doc. 9303 part 3
Based on 16 Kb RSA crypto-chip:
2 private keys; authentication
certificate;
certifacate to issue digital signature;
A file with personal data
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Reform of Government 1990s
Weberian Bureaucracy + Internet
Reform of Government 2000s
One Stop Shop approach
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Privacy by design
Digital case file
Digital prescription
Controlling the access to my data
Empowering others
Getting better service
Helmes session tomorrow at 15.00 in Allegro
The coming e-government
Integration of different levels of government in service
provision
Integration of different user roles in a single gateway
24/7 government
“Do it yourself” government
Mobile-government: government coming to you ...
Some more working examples of integrated e-government:
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100
91% 92%
e-declarations 90 82%
80 74%
submitted 70
59%
to the tax 60
50
board 36%
40
30 21%
20 9%
10
0
2000 2001 2002 2003 2004 2005 2009 2010
Parential leave benefit claim
A so called complex or
integrated e-service ….
18 data requests between
5 information systems + calculation = 7
documents in real life = 3 minutes data
input +1 mouse click
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Driving forces of eGov
Stable and functioning organizational setup for
coordination
Leadership and political will
Fixed info-political principles
PPP, good telecom infrastructure and high level of
eBanking
Supporting legal and fiscal frameworks
Interoperable ICT architecture
Status of e-gov developments
Information society/paperless office/on-line
government/e-government/m-government
/e-governance/good governance
Spread of e-government “deeper”
Spread of e-government “broader”
– From early adaptors to mainstream
– Both in terms of institutions & people
– Inclusive e-gov, reinforcing the concept of inclusiveness
of information society
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We are in a new reality where ICT useage is not a hobby,
not a tool but a major building block of that reality
The reality has already changed but our minds have not
recognized it yet
We need to work on new fundamentals and not just
sharpening our knives and swords
e-Estonia.com
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Thank you!
Questions?
Ivar.Tallo@ega.ee
Check for additional information WWW.EGA.EE
This presentation is financed by Estonian Information System’s Authority from
European Regional Development Fund.
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