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Customer stories fujitsu

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Customer stories fujitsu

  1. 1. FUJITSU AUSTRALIA CLIENT OVERVIEW • Ability to automate communications andLeading provider of IT products and services for notifications to users through the toolthe global marketplace including hardware, • Reporting by group, user and course is possible;software, networking, business solutions, and and multiple access levels meant managers canmore. run their own reporting • Built‐in feedback optionsPROJECT OVERVIEW • Ability to control users progress through course“We had a large audience for training (2500 users), • Interface was simple and intuitive, so users couldlocated throughout two countries and working a quickly and easily get startedvariety of 24x7 shift patterns, which needed to be • Comprehensive testing and assessment options,covered quickly and consistently. Online training which had a high degree of automation.was the natural choice”. The licensing structure meant that the eFront solution was also extremely cost‐competitiveOUR ROLE compared against others in its class, and also gave “We found eFront to be the complete solution. It us peace of mind that we would have access to provided an extremely wide array of unctionality, future upgrades and support when we had a but was still simple and easy to use. The technical problem”. requirements of the solution were traight forward,  which meant that we could rapidly implement the CHALLENGES solution. Some of the standout features included: “Fujitsu Australia and New Zealand has a program• Purchase includes the source code, so we had of Quality Management that emphasises continualthe ability to customise the tool as desired improvement, teamwork and achievement of• Ability to have content editors (SMEs) that are customer satisfaction, and utilises externallynot the same as system admins, thus dispersing certified management systems to guide its effortsworkload and enabling rapid development of a with regards to key aspects of our operation.variety of content; without paying for additional We needed to provide training to over 2500 teamproducts or licensing members on their roles and responsibilities relating• Can authenticate via the AD for security to these management systems. In addition,
  2. 2. because we would need to maintain records of the  employees to include the rest of the business (5000training taken for our certified management  employees).systems audits, we needed a solution that had a  The eFront platform has become a standard part robust reporting mechanism, which preferably  of the way we do business in Fujitsu Australia & would be accessible to multiple levels in the  New Zealand as is a preferred choice for delivering organization to allow managers to keep track of  training on many subjects”.the progress of their own staff. Due to the high volume of users, we wanted a solution that would  CONCLUSIONautomate as many tasks as possible”. “We were able to successfully deliver training across a broad‐base of users to comply withSUCCESSES certified management systems and drive continual“Fujitsu employees have completed over 10,000 improvement in the business. Due to the flexiblecourses in the past 12 months using the eFront nature of online training delivery, our teamplatform. The platform itself has proved to be very members can access the training at any time andstable and low‐maintenance from a technical point still have a consistent training experience. Theof view; and as it is so easy and intuitive to use, we training we deliver ensures that Fujitsus customersalso do not have to spend time educating users on consistently receive a quality assured service”.how to go about using the tool.We have now expanded the scope of the learning QUOTEScontent delivered via this platform to include “Over the 18 months we have used this platformtraining on other enterprise tools, corporate we have seen it grow from strength to strength inpolicies and values, and business and customer our business. The team at Epignosis has grown tofamiliarization content. become our trusted partner; responsive,After 12 months the implementation was so professional and eager to assist”.successful that we broadened the scope from 2500About usEpignosis provides top‐of‐class, affordable elearning solutions. Our main product, eFront, is a modern‐age LMS bundledwith rich social & enterprise functionality. A cost‐effective way to simplify training, evaluation and tracking procedureswithin the organization, eFront has been awarded for excellence in Learning Management Technology for Small‐andMedium‐Sized Businesses (Brandon Hall) and Elearning Magazine. Today, eFront is trusted by hundreds of organizationsaround the Globe to support their training activities.