Ahmed Hafeez, Technology Director for Edgewater Technology's Web Solutions Practice, demonstrated how SharePoint can be used to improve business processes within your organization. SharePoint Saturday Hartford CT January 29, 2011

1. Using SharePoint to Achieve Business Process Improvement (BPI) Success January 29th, 2011 SharePoint Saturday Hartford Ahmed Hafeez and Mark Farrell

2. Agenda What is Business Process Improvement (BPI)? Differentiating between BPI & BPM What BPI can and can not do? 5 Pillars of BPI Why and how of SharePoint for BPI Essence of our experience with BPI Summary Q&A

3. What is Business Process Improvement (BPI)? “Effective change is an engineered result”

4. BPI vs. BPM BPI is a process for achieving a business goal – it is typically Industry agnostic Technology agnostic Best implemented using a holistic approach (people, process, tools) BPM is a broad label for technology used to manage enterprise business processes – it’s a toolset (which may implicitly require a process, but may not) A good BPI solution may lead to a BPM implementation, but NOT vice versa (unless you are very, very lucky) Beware of technologists who fall in love with technology solutions Technology centric BPM implementation can be like trying to kill a fly with a hammer – it might work, but it can get pretty messy

5. The Pillars of Business Process Improvement Socialization & Collaboration Measurement& Action Clear Goals &Objectives Incentives& Support ManagedChange

6. SharePoint – Supporting the BPI Pillars Clear Goals & Objectives Managed Change Incentives & Support Measurement & Action Socialization & Collaboration Visio Modeling Goals &Plans Resources Team Sites Wikis MeasurementResults

8. Doubt begins surfacing and calls every decision into question

12. Socialize Ideas

14. Brainstorming

16. Calendars, document lib., task assignment, discussion forum, etc.Propose & Negotiate Options Problem Definition Define Scale, Scope & Impact Clear & Documented Goals Socialize Goals Agreement onGoals and Approach

17. Demo: Enterprise Wiki

19. Sub-teams don’t conform to requirements or designs and proceed on their own

21. Understanding and acceptance of the change and its impacts is widespread

24. Task assignment

26. Consolidate Feedback & Documents

28. Timely and track able participationSolicit & Gather Feedback Communication Planning Consolidate Information Audience Specific Communication Involvement is Timely and Effective

29. Demo: Visio Services

31. Widespread rejection of the change by the impacted audience

33. People understand that there will be pain, but feel supported

37. Online curricula and testing

39. Single authoritative repository of truthTraining Peer-Based Support Information Accessibility Communication People are Enabled to be Successful

41. No proof that the change or the investment was successful

43. People really get the CA in PDCA (plan, do, check, act)

47. Demo: Dashboards

49. SharePoint’s is a technology platform that enabled collaboration, communication, socialization, integration and content management

52. Provide a unique blend of specialty IT services

53. Leverage proven industry expertise in strategy, technology and enterprise performance management

54. Focus on middle and Global 2000 market

55. Founded in 1992

56. Headquartered in Wakefield, MA

57. Large North American footprint

58. + 330 Employees

59. +700 clients

60. +2400 projects completed to date