3. SENIOR END USER SERVICES STRATEGIST IT Project Management System Architecture End User Computing Standardization
4. Introduction Proficient at establishing standards, leading teams in evaluating new technology, directing projects, and defining innovative solutions. Develops strong relationships with vendors, participating in their advisory councils and standards boards, and has a professional manner that fosters solid partnerships with global users, cross-functional teams, peers and executives. Versatile, dynamic IT Professional has extensive experience developing enterprise-wide tactical/strategic roadmaps for hardware, managed output services, imaging and peripheral equipment. A highly rated SME in his field, he reported directly to the Chief Technology Officer (CTO).
5. Core Competencies Strategic/Tactical IT Planning Systems Standardization Proactive Innovation Business-to-IT Leadership End User Hardware Architecture Vendor Relationship Management Global Team Leadership Global Project Diversification
7. Career Highlights Saved Kraft $100M in IT expenses by defining detailed managed output services (MOS) roadmap. Enabled Kraft Foods to save $50M by developing comprehensive hardware standards. Proactively collaborated with R&D to develop innovative solutions to elevate end-user experience. Member of PC Configuration Services to seamlessly design improvements to PC standards. Member of PC Configuration Services to seamlessly design improvements to PC standards. EDS Release Manager for Kraft’s $30M PenPad Refresh project impacting 2700 U.S. sales reps. Architected blueprint for Kraft’s transition from Lenovo-based to DELL-based systems.
8. Honors Presented award by EDS HR Vice President for saving the U.S Government >$1M by single-handedly completing a four-month, five-person database project in a week. Actively participated in development of new hardware features for 15 major manufacturing companies, including NEC, Hewlett-Packard, Targus and Lexmark. Youngest technologist to represent Kraft’s PC users at Altria PC Alliance Board standards meetings. Received ‘Above and Beyond Call of Duty’ award for saving Kraft $7M/year by standardizing PCs, 2003. Earned IT Breakthrough Award (2) for 1) leading global virtual team projects, and 2) deploying PCs domestically, while managing technology support.
10. Hewlett-Packard Company, New Providence, NJ End User IT Hardware Standardization and Strategy 2008 – 2010 Note: HP acquired EDS in 2008
11. Experience IT Breakthrough Award-winning Project Manager for global, enterprise PC Accessory Procurement Portal. Originated policy to add “incident rate” and “user experience” to the criteria for yearly PC refreshes. Dramatically reduces incident reports as owner of Problem Management Records (PMR) for hardware technology. Consolidated and streamlined the PMR process by creating a SharePoint portal for sharing input. Meets with vendors to foster partnership and define capabilities and advantages.
12. Electronic Data Systems (EDS) – Bedminster, NJ IT Hardware Architect & Strategist 2007 - 2008
13. Experience Collaborated with portfolio teams to ensure synergy across internal/external global clients. Led major global hardware transition projects. Defined strategic roadmaps for all hardware systems. Created all standards for local/networked workstations and peripherals. Managed hardware vendor relationships such as Dell, Microsoft and Intel.
14. EDS - Kraft Foods AccountEast Hanover, NJ IT Release Manager for Kraft Account 2006 - 2007 Note: Kraft Outsourced IT Department to EDS on 06/2006
15. Experience Reported directly to the company CTO. Defined strategic roadmaps for hardware, imaging systems, group end-user equipment, and managed output services. Liaison between client representatives and EDS, facilitating tactical and strategic rollouts. Assisted with Service Release Management (SRM) role including workstation hardware. Managed a team doing physical hardware testing against created images.
16. Kraft Foods Head of Global Workstation Hardware Standards 2000-2006 Note: Kraft Acquired Nabisco in 2000
17. Experience Managed standards and architecture for 70,000 machines across 72 countries. Participated in Requests for Proposals, and made ‘go/no-go’ decisions related to hardware. Updated over 240 policies to ensure validity of hardware/peripheral standards. Taught enterprise workstation standards to 300+ business and IT support team members.
18. Nabisco Head of National Computer Hardware Standardization Group 1999-2000
19. Experience Standardized corporate desktop equipment and resolved PC and peripheral problems. Created Windows NT/Windows 2000 standard enterprise images.
21. Education University of Maryland, Bachelors of Science (BS) Degree in Decision Information Sciences Kraft Foods, Inc., Manager Training Program, 2005 George Washington University, Associates Certificate in Project Management, 2004 Nabisco, Inc., Professional Development Program (PDP), 2000
22. Certifications Microsoft Certified Systems Administrator (Windows 2000) Microsoft Certified Systems Engineer (Windows 2000) Project Management Professional (2005; re-up 2008) Information Technology Infrastructure Library CompTIA A+ Certification
23. Affiliations Institute of Electrical and Electronics Engineers (IEEE), 2005 – 2006 Project Management Institute (PMI): New Jersey Chapter and IT Special Interest Group, 2003 – Present
24. SENIOR END USER SERVICES STRATEGIST Eric Rehr 973-202-0044 erehr@live.com http://www.linkedin.com/in/ericrehr
