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Mobile Performance Optimisation
&
Impact on Sales
The challenges
Increasing pressure
from 18 million
customers
Aggressive
competition
Lack of internal
capability
Agile for continuous improvementCUMULATIVELEVELOFCHANGE
LAUNCHED – SEP
08
REDESIGN
MV G
CHECKOUT
REDESIGN
ASDA
DIRECT
REDESIGN
COLLEAGUE
DISCOUNT
C O LLECT+
RECOMMEND
-ATIONS
WINE
SHOP
MWEB
SAVE FOR
LATER
SELF
SERVICE
RETURNS
PA YPAL
SELF
SERVICE
ACCOUNT
NAMED DAY
IN STORE
KIOSK
DELIVERY
PASS
STICKY
HEADER
TABLET
LOCKERS
& AJAX
TEST AND
LEARN PANGAEA
INSIGHTS
A/B TESTING
INSPIRATIONAL
PRODUCT DETAILS
PAGES
PROJECT
INTERNATIONAL
DELIVERY
2008 2009 2010 2011 2012 2013 2014 2015
ASDA DIRECT
LAUNCH
CLICK & COLLECT
LAUNCH PRICE
ESTABLISHMENT
CONTACT
AVOIDANCEAGILE
George.com on mobile
0%
5%
10%
15%
20%
25%
30%
2013 2014 2015
%ofrevenue
Year
• Significant growth
since launch in 2011
• George.com customers
8% above averages for
mobile use
Our clients grew 51% more
than the market average last
year
Mobile under the spotlight:
• Site speed reduction of c.75%:
o CONV c.35%* uplift
o IPO c.65%* uplift
o RPV c.45%* uplift
o AOV c.15%* uplift
• AOV sees slightly less uplift as
customers are shopping more
frequently since is site faster
• Trend line predicts continued
improvements in coming months
* Data taken from SiteCatalyst
2
3
4
IPO
0.5
1
RPV
23
28
33
AOV
2.00%
2.20%
2.40%
2.60%
2.80%
3.00%
3.20%
3.40%
Sep-15
Oct-15
Nov-15
Dec-15
Jan-16
Feb-16
Mar-16
Apr-16
May-16
Jun-16
Jul-16
Aug-16
Sep-16
Oct-16
Nov-16
CONVERSION
George.com
Top 3%
Thank you & questions

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Lyubomir Cholakov - Mobile performance optimisation & impact on sales @ eCommBlitz&Networking

  • 2. The challenges Increasing pressure from 18 million customers Aggressive competition Lack of internal capability
  • 3. Agile for continuous improvementCUMULATIVELEVELOFCHANGE LAUNCHED – SEP 08 REDESIGN MV G CHECKOUT REDESIGN ASDA DIRECT REDESIGN COLLEAGUE DISCOUNT C O LLECT+ RECOMMEND -ATIONS WINE SHOP MWEB SAVE FOR LATER SELF SERVICE RETURNS PA YPAL SELF SERVICE ACCOUNT NAMED DAY IN STORE KIOSK DELIVERY PASS STICKY HEADER TABLET LOCKERS & AJAX TEST AND LEARN PANGAEA INSIGHTS A/B TESTING INSPIRATIONAL PRODUCT DETAILS PAGES PROJECT INTERNATIONAL DELIVERY 2008 2009 2010 2011 2012 2013 2014 2015 ASDA DIRECT LAUNCH CLICK & COLLECT LAUNCH PRICE ESTABLISHMENT CONTACT AVOIDANCEAGILE
  • 4. George.com on mobile 0% 5% 10% 15% 20% 25% 30% 2013 2014 2015 %ofrevenue Year • Significant growth since launch in 2011 • George.com customers 8% above averages for mobile use
  • 5.
  • 6. Our clients grew 51% more than the market average last year Mobile under the spotlight: • Site speed reduction of c.75%: o CONV c.35%* uplift o IPO c.65%* uplift o RPV c.45%* uplift o AOV c.15%* uplift • AOV sees slightly less uplift as customers are shopping more frequently since is site faster • Trend line predicts continued improvements in coming months * Data taken from SiteCatalyst 2 3 4 IPO 0.5 1 RPV 23 28 33 AOV 2.00% 2.20% 2.40% 2.60% 2.80% 3.00% 3.20% 3.40% Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 CONVERSION
  • 8. Thank you & questions