27. WHAT IS THE STATE
OF COLLABORATION
IN YOUR ORG?
28. THERE ARE FOUR
COLLABORATION“TRUTHS”
• The traditional intranet has failed
• The standalone ESN is dead
• Real work happens between
the workloads
• Culture directs communication
29. How do you define Success?
#MeasureCollabSuccess
Take the quick survey!
http://bit.ly/2eZXM2p
31. Scenario 1
• Meet Stephanie
• Web developer, millennial
• Personalization is important
• Lives on her mobile device
• Very collaborative, in constant contact with her
team, sharing ideas and discussing the state of
customer projects
• Values real-time interactions, having fun while
working, and is very passionate about her work
32. Scenario 2
• Meet Tasha
• Program Manager
• Responsible for several key business processes
• Has worked to develop several form and
workflow-based sites to help automate and
ensure that her team is compliant
• Her team includes a number of attorneys and
financial analysts, who prefer in-person meetings
• She spends a lot of time working in email, and
manages a number of vendors and parallel projects
33. Scenario 3
• Meet Hugo
• Customer Success Manager, business development
• Manages a number of projects and events with
large teams of external vendors and partners
• Very involved in the customer community
• Helps drive their partner and customer portals,
provides online and in-person product training
• Also manages his company’s social profiles,
interacts with customers and partners
wherever they congregate
Jump right into the topic – frame the problem
They know our names from the program (and Ben’s YouTube videos) and don’t need to be hit over the head with our backgrounds
Will have speaker slide at the end
Times have changed, end users now have choice and are not forced to follow IT
Feel like they are better than IT
“no more storage? I saw a good deal for hard drives at Costco”
@Christian I added the quote, you can remove it. It’s basically John saying this to say that IT used to just say no to things, but now they can’t.
Youy can't keep up by yourself
MS releasing a lot more,and more quickly,to help you compete
“How CAN you keep up”
Moving from “Collaboration” to “Digital Workplace”
Beyond the buzzwords, what does that mean?
This fits into the MeasureCollabSuccess space, which I'd like to plug the once— and which is a good follow up to talking about rate of change
What are your goals?
What are you trying to achieve?
How are you monitoring and measuring that change?
How closely are you watching adoption and engagement?
How engaged are your end users?
And what is your collaboration culture?
Share story of cheese company in California, and over-eager admin who wanted to roll out every single feature
Ask the question – How important is culture to successful collaboration?
Different teams work in different ways
Include icons for
Not sure about this, Teams creates a Group and so does SharePoint. What do we want to do here?I would show examples of the different ways for them to work to do the same thing (same end result = get job done) maybe?
--Yes, my idea here is to talk about the overlap, how they work together. Not either/or, but figuring out the right mix for your team culture
Your collaboration efforts will fail if you do not align your technology with your culture, period.
Pilot, rinse, repeat.
Talk to your end users regularly
Internal user groups
One-on-one sessions
Friday brown bags, lunch-and-learns
Locate your evangelists and support them
Make your technology decisions transparent