This program delivers immediately actionable strategies you can employ in your organization to unleash your people's full potential.

1. Emotional Intelligence

2. Thanks to

3. What’s EQ?

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• The ability to recognize and
regulate emotions in ourselves &
others through 4 elements:
1. Self Awareness
2. Self-Management
3. Social Awareness
4. Relationship Management
What’s EQ
www.inc.com/raman-chadha/emotional-intelligence-critical-for-leaders-to-make-impact.html

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• Information to gain self-awareness.
• A person’s ability to:
– Perceive emotions in the self & others.
– Understand the meaning of these emotions.
– Regulate one’s emotions.
• Strong correlation between a high level
of EQ and career success.
What’s EQ?

11. Why EQ Matters

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• Your performance at work.
• Your physical health.
• Your mental health.
• Your relationships.
Why EQ Matters
www.helpguide.org/articles/emotional-health/emotional-intelligence-eq.htm

13. Emotion Regulation

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• Identify and modify emotions you feel.
• Surface Acting: putting on a face.
• Venting: open displays of emotion.
• People in good moods make better
decisions, are more creative, and help in
motivation.
• Emotional states affect employee levels
of customer service.
• Increasing use of “happiness” coaches in
organizations.
Emotion Regulation

15. How to “Do” EQ

16. Getting Good At It
• Pay attention to others.
• Acknowledge emotions not as good or bad,
right or wrong but as a source of
information
• Watch for sudden changes in people’s
behaviors.
• Listen! God gave us 2 ears but only 1 mouth
for a reason.
• You have to care about others.
• Treat your employees like clients and clients
like employees.
• See the signs…BODY LANGUAGE.

17. Self-Introspection

18. Body Language

19. Non-Verbal Communi-
Cations Matter

20. Nonverbal communication is …the process of
communication through sending and receiving wordless
(mostly visual) messages between people. Messages can
be communicated through gestures and touch, by body
language or posture, by facial expression and eye contact.
Nonverbal messages could also be communicated through
material exponential; meaning, objects or artifacts(such as
clothing, hairstyles or architecture). Speech contains
nonverbal elements known as paralanguage, including
voice quality, rate, pitch, volume, and speaking style, as
well prosodic features such as rhythm, intonation, and
stress.
http://en.wikipedia.org/wiki/Nonverbal_communication

22. Non-Verbal Cues
• Mirroring technique.
• Lean in to express interest.
• Avoid eye-rolling, turning your back,
yawning, talking over others.
• Arm-crossing.

26. Reading Emotions From Faces
CEO % Positive
Bill Gates 73%
Warren Buffet 69%
Phil Knight 67%
Jeff Bezos 51%
Michael Dell 47%
Donald Trump 16%
Larry Ellison 0%Dan Hill CEO Facial Expressions Research

27. Personality

28. What is
Personality?
DISCUSSION

29. “The dynamic
organization within the
individual of those
psychophysical systems
that determine his
unique adjustments to
his environment.”
Gordon Alport

30. Assessing
Personalities

31. Myers-Briggs
Assessment

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• Extraverted (E) vs. Introverted (I) E are
outgoing, sociable I quiet & shy.
• Sensing (S) vs. Intuitive (N) S are practical,
prefer order N look at big picture.
• Thinking (T) vs. Feeling (F) T use logic F rely on
personal values and emotions.
• Judging (J) vs. Perceiving (P) J value control
and prefer order, P flexible and spontaneous.
• INTJ visionaries with original minds and great
drive.
MBTI 16 Personality Types

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• Extraversion: How comfortable we are
with relationships.
• Agreeableness: How warm and trusting
are you?
• Conscientiousness: Responsible,
dependable, organized and persistent.
• Emotional stability: Ability to
withstand stress.
• Openness to experience: Range of
interests and fascination with novelty.
“Big 5” Personality Model

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• Extraverts tend to be happier in their
jobs…and their lives and perform better
with lots of personal interaction.
• People more open to experiences are more
creative in science and art.
• Agreeable people are only slightly happier
than disagreeable people but do better in
jobs requiring interpersonal skills and are
more rule-abiding.
The Big 5 Traits

36. Keirsey Assessment

38. Birkman Method

40. DISC Profile

43. Is Your
Personality
Determined by
Heredity or
Environment?

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• Pragmatic: maintaining emotional
distance and subscribe to: “The
end justifies the means.”
• Seeking power.
• Manipulating and winning MORE; be
persuasive.
• Acting aggressively.
• More likely to engage in
counterproductive work behavior.
Machiavellianism

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• Self-centered.
• High sense of self-worth.
• A grandiose sense of self-importance.
• Requires excessive admiration.
• More charismatic.
• Sense of entitlement.
• Love me!
Narcissism

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• A lack of concern for others.
• Lack of guilt/remorse when actions
cause harm.
• Inconclusive research about
psychopathy and impact on job
performance.
• Use of threats and manipulation.
Psychopathy

50. Some Definitions

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• Affect: Broad range of feelings that
people experience. Can be
experienced as emotions or moods.
• Emotions: Intense feelings directed
at someone or something.
• Moods: Less intense than emotions,
often arise without a specific event
acting as a trigger.
• The Structure of Mood: Positive
vs. Negative Affect.
What’s an “AFFECT”

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• Discrete
• Moods
• Dispositions
3 Types of Emotion

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• Do emotions make us irrational?
Research says showing emotions makes
us MORE rational.
• Do emotions make us ethical?
• Our beliefs are formed by the groups
(social & professional) we belong to.
The Function of Emotions

55. Our Needs

57. DISCUSSION
What does Matheny have to
offer you, and vice versa?

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• A sense of “belonging.”
• A collective EQ.
• Shared values and beliefs.
• Sense of accomplishment.
• A livelihood.
• Career mobility (perhaps.)
Matheny Provides

59. Emotional Labor

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• Employee expression of organizationally
desired emotions during interpersonal
transactions at work.
• Emotional dissonance: “Faking it.”
Having to show one emotion, but feeling
another.
• Match your personality and values to
Matheny’s informal culture.
Emotional Labor

62. Assessment Tools
• Small Business Administration website:
www.sba.gov/starting_business/startup/areyouready.
html
• Change Style Indicator by Discovery Learning
shows you how receptive you are to change.
• Personality type/career assessment tests:
 Myers Briggs Type Indicator (MBTI)
 MAPP Career Test – www.assessment.com
 The 16 personality types - www.personalitypage.com/high-
level.html
 Keirsey Assessment
 Birkman Method
 DISC tool (Sales professionals)

63. 1. Go to: Human Metrics: www.humanmetrics.com/cgi-
win/JTypes1.htm
2. Click on “Do it” and take MBTI assessment (72 questions).
3. When complete, click on “Score it.