Communication Skills

Communication Influence, Relationships and Performance

A Thought ,[object Object],[object Object]

Contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Ground Rules ,[object Object],[object Object],[object Object],[object Object],[object Object]

Communication Games ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What is Communication? SENDER RECEIVER Feedback receiver sender Communication is the process of sending and receiving information among people… Medium Encode Decode

What do you learn? ,[object Object],[object Object]

We need to improve communication... as ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],70%

Part A Enlarge Your Influence ,[object Object],[object Object],[object Object]

A. Convey Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

For example H1NI ,[object Object]

Group Exercise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Listening ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Skills and Best Practices: Advice to Improve Nonverbal Communication Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],Positive Nonverbal Actions Include:

Listen to the Story ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Tips ,[object Object],[object Object],[object Object]

Personal Power ,[object Object],[object Object],[object Object],[object Object],[object Object]

Personal Power ,[object Object],[object Object]

II. Communication to Build Relationship Compassion. Network. Knowledge

Contents ,[object Object],[object Object],[object Object]

Relationships Building ,[object Object]

[object Object],Emotion Emotion Zone Analysis Zone

Compassion the human ability to reach out with warmth SUPPORT & LISTEN

1. How can I help? ,[object Object],[object Object]

WIIFM? ,[object Object],[object Object],[object Object],[object Object]

2. Listen with compassion ,[object Object],[object Object],[object Object],[object Object],[object Object]

Network your entire web of relationships

Network – Informal Influence ,[object Object]

Process ,[object Object],[object Object],[object Object],[object Object]

Collection ,[object Object],[object Object],[object Object],[object Object],[object Object]

Connecting ,[object Object],[object Object],[object Object],[object Object]

Disappearing ,[object Object]

Circles Circle of Influence Circle of Concerns

WIIFM ,[object Object],[object Object],[object Object],[object Object],[object Object]

Knowledge everything you have learned and everything you continue to learn CAPTURE INFO & SHARE

Capture ,[object Object],[object Object],[object Object]

Encoding: digest knowldge ,[object Object],[object Object],[object Object],[object Object]

Application ,[object Object],[object Object],[object Object]

Info ,[object Object],[object Object],[object Object],[object Object]

Concluding Section ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Target Audience ,[object Object],[object Object],[object Object],[object Object]

One Minute Goal ,[object Object],[object Object],[object Object]

Steps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

SMART ,[object Object],[object Object],[object Object],[object Object],[object Object]

Identify Goals ,[object Object],[object Object],[object Object],[object Object],[object Object]

Applications ,[object Object],[object Object],[object Object]

Exercise Personal Work Date (Deadline) Detail (specific) Goal (general)

At Work ,[object Object],[object Object],[object Object],[object Object],[object Object]

Meeting F2F ,[object Object],[object Object],[object Object],[object Object]

One Minute Praise Recognizing Achievement

Human Potential ,[object Object],[object Object]

Focus on Strengths ,[object Object],[object Object],[object Object]

People will do what you are rewarding them to

Why? ,[object Object],[object Object],[object Object],[object Object],[object Object]

Maslow Hierarchy of Needs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Attitudes ,[object Object],[object Object],Better Strengths

You can choose ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Food for Thought ,[object Object],[object Object],[object Object]

One Minute Praise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Flashback ,[object Object],[object Object],[object Object]

Future Application: Now Family Colleagues Own (Deadline) Detail /Sentence (Incident) Target

One Minute Redirects Performance Improvement

Off Track Redirect Right Track Traffic Flow

Redirects ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Redirects ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

It won’t happen often if you ,[object Object],[object Object],[object Object],[object Object],[object Object]

Talk and Share ,[object Object],[object Object]

Redirects ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Redirects ,[object Object],[object Object],[object Object]

Old Methods ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Methods ,[object Object],[object Object],[object Object],[object Object]

Methods ,[object Object],[object Object],[object Object]

Methods ,[object Object],[object Object],[object Object],[object Object],[object Object]

Methods” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Sharing of other methods ,[object Object]

Taboo ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Role Play ,[object Object],[object Object],[object Object]

Summary ,[object Object],[object Object],[object Object],[object Object],[object Object]

Receiving Feedback Self Improvement

Motive must be right ,[object Object]

Care and Risk ,[object Object],[object Object],[object Object]

Ratio of Feedback ,[object Object]

General Reaction ,[object Object],[object Object]

[object Object],Emotion Emotion Zone Analysis Zone USE QUESTIONS TO REDIRECT THE MIND

Fire Panic High Stress Ask Questions

Technique (1) ,[object Object],[object Object],[object Object]

Role Play ,[object Object],[object Object],[object Object],[object Object],[object Object]

SUMMARY One Minute Manager Building Relationship Receive Feedback

Common ,[object Object],[object Object]

Communication Skills

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Communication Skills

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