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Laurence Yap M.A. (UM) CHRM
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Performance Communication and Interpersonal skills
1.
Performance Feedback One
Minute Manager
2.
3.
4.
5.
6.
7.
Building Relationship Compassion.
Network. Knowledge
8.
OMM OMM EBA
9.
10.
11.
12.
13.
14.
Compassion the human
ability to reach out with warmth SUPPORT & LISTEN
15.
16.
17.
18.
19.
20.
Network your entire
web of relationships MATCH PEOPLE
21.
22.
23.
24.
25.
26.
27.
Circles Circle of
Influence Circle of Concerns
28.
29.
30.
Knowledge everything you
have learned and everything you continue to learn READ & SHARE
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.
41.
42.
Performance Management Performance
Planning Coaching and Feedback Performance Evaluation OMM SL II 8 ST
43.
44.
45.
46.
47.
48.
49.
50.
51.
52.
53.
54.
55.
One Minute Praise
Recognizing Achievement
56.
57.
58.
People will do
what you are rewarding them to
59.
60.
61.
62.
63.
64.
65.
66.
67.
Future Application: Now
Family Colleagues Own Sentence (Deadline) Detail (Incident) Target
68.
One Minute
Redirects Performance Improvement
69.
Off Track Redirect
Right Track Traffic Flow
70.
71.
72.
73.
74.
75.
76.
77.
78.
79.
80.
81.
82.
83.
84.
85.
Receiving Feedback Self
Improvement
86.
RISKY BUSINESS Redirects
87.
88.
89.
90.
91.
92.
93.
Fire Panic High
Stress Ask Questions
94.
95.
96.
97.
98.
99.
SUMMARY One Minute
Manager Building Relationship Receive Feedback
100.
Sharing New/Good Application
101.
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