10. 10
Social Media 101
Facebook
• Over 2 billion users—the most popular social media site
• Interact by posting updates, articles, photos, and videos
11. 11
Social Media 101
Facebook functionality
• Upload text, photos, and video
-People can react through liking, commenting, and sharing
• Live Streaming
-Users can broadcast live video streams and interact with
others in real-time
12. 12
Social Media 101
Facebook functionality
• Promoted Posts
-Users can pay to have their posts “sponsored” which will
allow the post to appear in the desired audience’s newsfeed
for a longer period of time.
• Stories
-Short, user-generated photo and videos that can be
viewed, then will disappear after 24 hours. (Similar to
Snapchat and Instagram stories.)
13. 13
Social Media 101
Facebook functionality
• Page Insights
-Provides metrics data, allowing users to monitor page
performance
17. 17
Social Media 101
Instagram functionality
• Upload photos and video (no text-only posts)
-People can react through liking and commenting
• Live Streaming
-Users can broadcast live video streams and interact with
others in real-time
18. 18
Social Media 101
Instagram functionality
• Promoted Posts
-Users can pay to have their posts “sponsored” which will
allow the post to appear in the desired audience’s newsfeed
for a longer period of time.
• Stories
-Short, user-generated photo and videos that can be viewed
up to two times and disappear after 24 hours. (Similar to
Snapchat and Facebook stories)
19. 19
Social Media 101
Instagram functionality
• Post insights on Business Accounts
-Get real time metrics on how stories and posts perform
throughout the day
-Get insights from followers and how they interact with posts
and stories
-Business information (i.e. hours, location, and phone
number) are easy for users to access
27. 27
Social media best practices: Appreciation
When social-savvy brands receive
accolades from the press or do
something noteworthy, they often show
appreciation and gratitude in social
media posts.
Earlier this year, Tesla received the
Best Car Award in Germany for the
third year in a row, and they showed
their appreciation with this tweet.
28. 28
Social media best practices: Milestones
Celebrate key milestones with your
audience, including reaching X users,
securing X customers, reaching X
downloads, securing X number of
followers, anniversaries, etc.
When Piktochart turned five years old,
they celebrated the occasion and thank
users with this tweet.
29. 29
Best practices: Brand ambassadors
Specialized, a global cycling brand,
has an ambassador program where
they sponsor top cyclists and
passionate cyclists all around the
world. They even provide social media
and personal branding training for their
ambassadors.
Their ambassadors often mention the
brand and use their branded hashtag,
#specializedambassador, in their
Instagram posts.
30. 30
Best practices: User-generated content
Use prompts and incentivize fans to
create original content on social media,
then share on-brand content from loyal
advocates and mega-fans on the
official page.
34. Facebook UsersIdentified Group
(e.g., BYU Alumni, etc.)
Identified Group on Facebook
How Custom Audiences work
Identify certain key groups on Facebook
39. How could BYU Alumni use
Custom Audiences?
One of the biggest strengths
of Custom Audiences is
reaching a targeted group
with a specific message at an
appropriate time
40.
41.
42. President Samuelson
“We must never forget that we
figuratively eat fruit grown on
trees we did not plant, drink from
wells we did not dig, learn and
live in buildings we did not build,
and are warmed by fires for
which we did not provide fuel.”