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Harnessing the power of social media to increase
chapter awareness & engagement
Text “dyejo” to 50500
3
SOCIAL MEDIA 101
7
8
Platforms we’ll discuss
10
Social Media 101
Facebook
• Over 2 billion users—the most popular social media site
• Interact by posting updates, articles, photos, and videos
11
Social Media 101
Facebook functionality
• Upload text, photos, and video
-People can react through liking, commenting, and sharing
• Live Streaming
-Users can broadcast live video streams and interact with
others in real-time
12
Social Media 101
Facebook functionality
• Promoted Posts
-Users can pay to have their posts “sponsored” which will
allow the post to appear in the desired audience’s newsfeed
for a longer period of time.
• Stories
-Short, user-generated photo and videos that can be
viewed, then will disappear after 24 hours. (Similar to
Snapchat and Instagram stories.)
13
Social Media 101
Facebook functionality
• Page Insights
-Provides metrics data, allowing users to monitor page
performance
15
Social Media 101
Instagram
•  400 million users active daily
•  Interact by posting original photos and videos
16
17
Social Media 101
Instagram functionality
• Upload photos and video (no text-only posts)
-People can react through liking and commenting
• Live Streaming
-Users can broadcast live video streams and interact with
others in real-time
18
Social Media 101
Instagram functionality
• Promoted Posts
-Users can pay to have their posts “sponsored” which will
allow the post to appear in the desired audience’s newsfeed
for a longer period of time.
• Stories
-Short, user-generated photo and videos that can be viewed
up to two times and disappear after 24 hours. (Similar to
Snapchat and Facebook stories)
19
Social Media 101
Instagram functionality
• Post insights on Business Accounts
-Get real time metrics on how stories and posts perform
throughout the day
-Get insights from followers and how they interact with posts
and stories
-Business information (i.e. hours, location, and phone
number) are easy for users to access
ANALYTICS
EVENTS
CONTENT CALENDAR
SOME BEST PRACTICES
27
Social media best practices: Appreciation
When social-savvy brands receive
accolades from the press or do
something noteworthy, they often show
appreciation and gratitude in social
media posts.
Earlier this year, Tesla received the
Best Car Award in Germany for the
third year in a row, and they showed
their appreciation with this tweet.
28
Social media best practices: Milestones
Celebrate key milestones with your
audience, including reaching X users,
securing X customers, reaching X
downloads, securing X number of
followers, anniversaries, etc.
When Piktochart turned five years old,
they celebrated the occasion and thank
users with this tweet.
29
Best practices: Brand ambassadors
Specialized, a global cycling brand,
has an ambassador program where
they sponsor top cyclists and
passionate cyclists all around the
world. They even provide social media
and personal branding training for their
ambassadors.
Their ambassadors often mention the
brand and use their branded hashtag,
#specializedambassador, in their
Instagram posts.
30
Best practices: User-generated content
Use prompts and incentivize fans to
create original content on social media,
then share on-brand content from loyal
advocates and mega-fans on the
official page.
ADVERTISING
32
Best practices: Ads
Hands-on demonstration of advanced
targeting capabilities with paid
CUSTOM AUDIENCES
Facebook UsersIdentified Group
(e.g., BYU Alumni, etc.)
Identified Group on Facebook
How Custom Audiences work
Identify certain key groups on Facebook
CRM
john.smith@gmail.com jane.doe@gmail.com fredflintstone@gmail.com
john.smith@gmail.com john.doe@gmail.com fredflintstone@gmail.com
CRM
john.smith@gmail.com john.doe@gmail.com fredflintstone@gmail.com
john.smith@gmail.com jane.doe@gmail.com fredflintstone@gmail.com
CRM
john.smith@gmail.com jane.doe@gmail.com fredflintstone@gmail.com
john.smith@gmail.com john.doe@gmail.com fredflintstone@gmail.com
W X Y
W Z Y
CRM
john.smith@gmail.com jane.doe@gmail.com fredflintstone@gmail.com
john.smith@gmail.com john.doe@gmail.com fredflintstone@gmail.com
W X Y
W Z Y
CRM
john.smith@gmail.com jane.doe@gmail.com fredflintstone@gmail.com
john.smith@gmail.com john.doe@gmail.com fredflintstone@gmail.com
W X Y
W Z Y
CRM
W X Y
W Z Y
CRM
john.smith@gmail.com jane.doe@gmail.com fredflintstone@gmail.com
john.smith@gmail.com john.doe@gmail.com fredflintstone@gmail.com
W X Y
W Z Y
CRM
john.smith@gmail.com fredflintstone@gmail.com
john.smith@gmail.com fredflintstone@gmail.com
W X Y
W Z Y
How could BYU Alumni use
Custom Audiences?
One of the biggest strengths
of Custom Audiences is
reaching a targeted group
with a specific message at an
appropriate time
President Samuelson
“We must never forget that we
figuratively eat fruit grown on
trees we did not plant, drink from
wells we did not dig, learn and
live in buildings we did not build,
and are warmed by fires for
which we did not provide fuel.”
THANK YOU

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Social Media for BYU Alumni chapters

  • 1. Harnessing the power of social media to increase chapter awareness & engagement
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  • 10. 10 Social Media 101 Facebook • Over 2 billion users—the most popular social media site • Interact by posting updates, articles, photos, and videos
  • 11. 11 Social Media 101 Facebook functionality • Upload text, photos, and video -People can react through liking, commenting, and sharing • Live Streaming -Users can broadcast live video streams and interact with others in real-time
  • 12. 12 Social Media 101 Facebook functionality • Promoted Posts -Users can pay to have their posts “sponsored” which will allow the post to appear in the desired audience’s newsfeed for a longer period of time. • Stories -Short, user-generated photo and videos that can be viewed, then will disappear after 24 hours. (Similar to Snapchat and Instagram stories.)
  • 13. 13 Social Media 101 Facebook functionality • Page Insights -Provides metrics data, allowing users to monitor page performance
  • 14.
  • 15. 15 Social Media 101 Instagram •  400 million users active daily •  Interact by posting original photos and videos
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  • 17. 17 Social Media 101 Instagram functionality • Upload photos and video (no text-only posts) -People can react through liking and commenting • Live Streaming -Users can broadcast live video streams and interact with others in real-time
  • 18. 18 Social Media 101 Instagram functionality • Promoted Posts -Users can pay to have their posts “sponsored” which will allow the post to appear in the desired audience’s newsfeed for a longer period of time. • Stories -Short, user-generated photo and videos that can be viewed up to two times and disappear after 24 hours. (Similar to Snapchat and Facebook stories)
  • 19. 19 Social Media 101 Instagram functionality • Post insights on Business Accounts -Get real time metrics on how stories and posts perform throughout the day -Get insights from followers and how they interact with posts and stories -Business information (i.e. hours, location, and phone number) are easy for users to access
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  • 27. 27 Social media best practices: Appreciation When social-savvy brands receive accolades from the press or do something noteworthy, they often show appreciation and gratitude in social media posts. Earlier this year, Tesla received the Best Car Award in Germany for the third year in a row, and they showed their appreciation with this tweet.
  • 28. 28 Social media best practices: Milestones Celebrate key milestones with your audience, including reaching X users, securing X customers, reaching X downloads, securing X number of followers, anniversaries, etc. When Piktochart turned five years old, they celebrated the occasion and thank users with this tweet.
  • 29. 29 Best practices: Brand ambassadors Specialized, a global cycling brand, has an ambassador program where they sponsor top cyclists and passionate cyclists all around the world. They even provide social media and personal branding training for their ambassadors. Their ambassadors often mention the brand and use their branded hashtag, #specializedambassador, in their Instagram posts.
  • 30. 30 Best practices: User-generated content Use prompts and incentivize fans to create original content on social media, then share on-brand content from loyal advocates and mega-fans on the official page.
  • 32. 32 Best practices: Ads Hands-on demonstration of advanced targeting capabilities with paid
  • 34. Facebook UsersIdentified Group (e.g., BYU Alumni, etc.) Identified Group on Facebook How Custom Audiences work Identify certain key groups on Facebook
  • 35. CRM john.smith@gmail.com jane.doe@gmail.com fredflintstone@gmail.com john.smith@gmail.com john.doe@gmail.com fredflintstone@gmail.com CRM john.smith@gmail.com john.doe@gmail.com fredflintstone@gmail.com john.smith@gmail.com jane.doe@gmail.com fredflintstone@gmail.com
  • 36. CRM john.smith@gmail.com jane.doe@gmail.com fredflintstone@gmail.com john.smith@gmail.com john.doe@gmail.com fredflintstone@gmail.com W X Y W Z Y CRM john.smith@gmail.com jane.doe@gmail.com fredflintstone@gmail.com john.smith@gmail.com john.doe@gmail.com fredflintstone@gmail.com W X Y W Z Y
  • 37. CRM john.smith@gmail.com jane.doe@gmail.com fredflintstone@gmail.com john.smith@gmail.com john.doe@gmail.com fredflintstone@gmail.com W X Y W Z Y CRM W X Y W Z Y
  • 38. CRM john.smith@gmail.com jane.doe@gmail.com fredflintstone@gmail.com john.smith@gmail.com john.doe@gmail.com fredflintstone@gmail.com W X Y W Z Y CRM john.smith@gmail.com fredflintstone@gmail.com john.smith@gmail.com fredflintstone@gmail.com W X Y W Z Y
  • 39. How could BYU Alumni use Custom Audiences? One of the biggest strengths of Custom Audiences is reaching a targeted group with a specific message at an appropriate time
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  • 42. President Samuelson “We must never forget that we figuratively eat fruit grown on trees we did not plant, drink from wells we did not dig, learn and live in buildings we did not build, and are warmed by fires for which we did not provide fuel.”