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Surviving and Thriving in the
Family Business
What the Family Wants You to
Know…
and DO to succeed as their CFO.

CFO Playbook
October 28, 2013
Agenda
Dann Van Der Vliet – University of Vermont
•

The family business system

•

Contributions of the CFO to a family business

•

The two priorities: Communication and governance

Nord Brue – Founder of Bruegger’s Bagels
•

Role of CFO in growing, sustaining and selling the business

•

Where I needed my CFO the most

•

What I wish my CFO knew that I never (or couldn’t) told them

Lawrence Writer – Louisville Slugger
•

Louisville Slugger story – why have they endured?

•

Complexities of working in a family business

•

What I wish I knew from the family members
Perceptions…
Issues “most on your mind”
• Incentive compensation
• Board effectiveness
• Keeping family shareholders informed
• Sustaining the business
• Updating arcane business practices
Understanding Family Business
Original research suggested two separate and competing entities TWO CIRCLE FRAMEWORK

Family
Issues

Business
Issues
Understanding Family Business
In time, research suggested the two entities overlapped

Family
Issues

Business
Issues
Understanding Family Business
Eventually, researchers realized that ownership was its own circle –
THREE CIRCLE FRAMEWORK

Ownership

Family

Business
The Three Circle Model

Ownership
2
4

5
7

Family
1

6

Business
3

Taiguri & Davis 1993
Three Circle Model
1. A family member who is neither an owner nor an employee
2. An owner who is neither a family member nor an employee
3. An employee who is neither an owner not a family member
4. An owner who is a family member but not an employee
5. An owner who is an employee but is not a family member
6. A family member who is an employee but not an owner
7. An owner who is a family member and an employee
Two key priorities in a family business
• Communication

• Governance
Communication can be
enhanced by giving each circle its
own governance structure.
Adding value

Source: Gurd & Thomas 2010
Adding value

Source: Smith & Briggs 1999
Adding value

Source: Strike 2013
Nord Brue
Founder, Bruegger’s Bagels
The Owner’s Perspective
Role of CFO in growing, sustaining and selling the business
•

Know where the enterprise is (at all times)

•

Know the trajectory of enterprise

•

Create financial strategies to improve trajectory
•
•

•

Financial Strategies a la McDonalds
Capital Structure Strategies ala Marriott

Tell story of the enterprise to financial world

•

Shareholders

•

Bankers

•

Potential investors/Buyers

•

Other parties as appropriate

•

Be credible teller of enterprise story

•

Act as consigliere to CEO
The Owner’s Perspective
Where I needed my CFO the most
•

On my flank

•

In a spot to create objectivity
•
•

Close enough to know;

•
•

It’s hard to check your own work

Far enough to stay out of weeds

In a position of “emotional neutrality”
•

Sales chief can be cheer leader

•

Operations can be apologist

•

Need the straight dope from the CFO

•

Garrison Keillor “He’s Steady”s
The Owner’s Perspective
What I wish my CFO knew that I never (or couldn’t) tell them

If there is something you can’t tell your CFO
•
•
•

You are doing things you shouldn’t be doing
Your CFO is not “up to speed”
You’ve got the wrong person in the CEO slot
Lawrence Writer

CFO & COO
Company History
Company Overview
Founded in 1884
Signed Honus Wagner in early 1900’s – First Sports Endorser

~80% of Hall of Famers used Louisville Slugger – Babe Ruth, Ted
Williams & Ty Cobb among them.
~55% of today’s professional players still use Louisville Slugger
President
Cleveland

President
Roosevelt

World War II

First PC

World War I

Mark Twain

First Automobile

Wright Brothers

Television
What we are today
BBCOR
Gloves
Fast pitch
Slow pitch
Protective
Leading provider of Diamond Sports Equipment
Fresh thinking: ideas to execution
Fresh thinking: ideas to execution
Why does a 130-year old company need to change?
Hyper-competitive landscape
Competition with deep pockets
Regulation – Standard changes, lawsuits
Innovation – Product is King
Marketing – How do we remain relevant?
Growth – What is next?

Goal: ignite the power of LS
We believe that lasting greatness is only achieved by living
the values of team sports; driven by sportsmanship, hard
work, and dedication.
We believe that confidence is the most valuable tool you
REMOVE bring to your game.
We believe working with elite athletes leads to the creation of elite
products.
We believe that we have a responsibility to grow and
protect the legacy of Louisville Slugger as a American
icon.

Louisville Slugger
exists to make players
great

We activate the power of
Louisville Slugger to ignite
an emotional connection to
our brand and the game.

Fresh Thinking: Ideas to execution.

We design and market
performance sports
equipment

27
Working for a family business
Questions to ask:
Shareholder interests aligned?

Acceptance?
Wealth creation?
Succession planning?
Follow up
Dann Van Der Vliet
Daniel.VDV@uvm.edu
@fambizsuccess

Nord Brue
nlb@nbrue.com

Lawrence Writer
Lawrence.Writer@slugger.com

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CFO Guide: Surviving and Thriving in the Family Business

  • 1. Surviving and Thriving in the Family Business What the Family Wants You to Know… and DO to succeed as their CFO. CFO Playbook October 28, 2013
  • 2. Agenda Dann Van Der Vliet – University of Vermont • The family business system • Contributions of the CFO to a family business • The two priorities: Communication and governance Nord Brue – Founder of Bruegger’s Bagels • Role of CFO in growing, sustaining and selling the business • Where I needed my CFO the most • What I wish my CFO knew that I never (or couldn’t) told them Lawrence Writer – Louisville Slugger • Louisville Slugger story – why have they endured? • Complexities of working in a family business • What I wish I knew from the family members
  • 4. Issues “most on your mind” • Incentive compensation • Board effectiveness • Keeping family shareholders informed • Sustaining the business • Updating arcane business practices
  • 5. Understanding Family Business Original research suggested two separate and competing entities TWO CIRCLE FRAMEWORK Family Issues Business Issues
  • 6. Understanding Family Business In time, research suggested the two entities overlapped Family Issues Business Issues
  • 7. Understanding Family Business Eventually, researchers realized that ownership was its own circle – THREE CIRCLE FRAMEWORK Ownership Family Business
  • 8. The Three Circle Model Ownership 2 4 5 7 Family 1 6 Business 3 Taiguri & Davis 1993
  • 9. Three Circle Model 1. A family member who is neither an owner nor an employee 2. An owner who is neither a family member nor an employee 3. An employee who is neither an owner not a family member 4. An owner who is a family member but not an employee 5. An owner who is an employee but is not a family member 6. A family member who is an employee but not an owner 7. An owner who is a family member and an employee
  • 10. Two key priorities in a family business • Communication • Governance
  • 11. Communication can be enhanced by giving each circle its own governance structure.
  • 12. Adding value Source: Gurd & Thomas 2010
  • 13. Adding value Source: Smith & Briggs 1999
  • 16. The Owner’s Perspective Role of CFO in growing, sustaining and selling the business • Know where the enterprise is (at all times) • Know the trajectory of enterprise • Create financial strategies to improve trajectory • • • Financial Strategies a la McDonalds Capital Structure Strategies ala Marriott Tell story of the enterprise to financial world • Shareholders • Bankers • Potential investors/Buyers • Other parties as appropriate • Be credible teller of enterprise story • Act as consigliere to CEO
  • 17. The Owner’s Perspective Where I needed my CFO the most • On my flank • In a spot to create objectivity • • Close enough to know; • • It’s hard to check your own work Far enough to stay out of weeds In a position of “emotional neutrality” • Sales chief can be cheer leader • Operations can be apologist • Need the straight dope from the CFO • Garrison Keillor “He’s Steady”s
  • 18. The Owner’s Perspective What I wish my CFO knew that I never (or couldn’t) tell them If there is something you can’t tell your CFO • • • You are doing things you shouldn’t be doing Your CFO is not “up to speed” You’ve got the wrong person in the CEO slot
  • 21. Company Overview Founded in 1884 Signed Honus Wagner in early 1900’s – First Sports Endorser ~80% of Hall of Famers used Louisville Slugger – Babe Ruth, Ted Williams & Ty Cobb among them. ~55% of today’s professional players still use Louisville Slugger
  • 22. President Cleveland President Roosevelt World War II First PC World War I Mark Twain First Automobile Wright Brothers Television
  • 23. What we are today BBCOR Gloves Fast pitch Slow pitch Protective Leading provider of Diamond Sports Equipment
  • 24. Fresh thinking: ideas to execution
  • 25. Fresh thinking: ideas to execution
  • 26. Why does a 130-year old company need to change? Hyper-competitive landscape Competition with deep pockets Regulation – Standard changes, lawsuits Innovation – Product is King Marketing – How do we remain relevant? Growth – What is next? Goal: ignite the power of LS
  • 27. We believe that lasting greatness is only achieved by living the values of team sports; driven by sportsmanship, hard work, and dedication. We believe that confidence is the most valuable tool you REMOVE bring to your game. We believe working with elite athletes leads to the creation of elite products. We believe that we have a responsibility to grow and protect the legacy of Louisville Slugger as a American icon. Louisville Slugger exists to make players great We activate the power of Louisville Slugger to ignite an emotional connection to our brand and the game. Fresh Thinking: Ideas to execution. We design and market performance sports equipment 27
  • 28. Working for a family business Questions to ask: Shareholder interests aligned? Acceptance? Wealth creation? Succession planning?
  • 29. Follow up Dann Van Der Vliet Daniel.VDV@uvm.edu @fambizsuccess Nord Brue nlb@nbrue.com Lawrence Writer Lawrence.Writer@slugger.com

Editor's Notes

  1. Common perceptions: Mom and pop type storesConflict and fightingMafia
  2. Survey of CFO’s from family owned businesses
  3. Where do the key discussions regarding succession and strategy occur? External advisors may be privy to more family information than internal advisorsInformation is a much sought after commodity in a family business.
  4. Governance provides the forum for which effective communication can take place.
  5. Explains and interprets accounting information and focuses on more strategic issues. Understands the complexity of business succession but not always empowered to actOrganizational change agentOne of the key internal roles
  6. A modern “action hero” Turnaround often requiredEnthusiastic part of the decision making teamSkills adapted to the life cycle of the companyMost trusted advisor (MTA) outside of the family
  7. Clarity, focus & balanceCapture and direct attention Facilitate collective attention Often a very subtle process