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Giving Couples the Tools and Support they need to
      Build Stronger Happier Relationships™

        “All Relationships Can Be Better”


                                                    1
Our Team




    Gary Krane PhD.          Jacob Wood             Leszek Kałwa
      CEO/co-founder            CMO/PM             Lead Developer




     Madelena Mak             Liz O’Mara         Heinrich Klobuczek
    Lead UX/UI Designer   Head of Product Dev.     CTO/co-founder

                                                    2
                                                                      2
Our Advisors

                         Harville Hendrix PhD.                                         Charles & Elizabeth Schmitz
                         Nation’s leading marriage therapist,                          PhDs.
                         author of the best-selling book:                              America’s #2 marriage researchers
                         “Getting the Love You Want”                                   authors of the best-selling book:
                                                                                       “Building a Love that Lasts” &
                         The Dr Phil before Dr Phil on Oprah                           “Golden Anniversaries”




Charles Malkin PhD.            Barbara Bartlick MD.             Phyllis Goldberg PhD.            Tara Sattler PhD.
Clinical Psychologist,         Psychiatrist, specializing in    co-founder: “Her Mentor          Clinical Psychologist
Harvard Medical School         sexual therapy & Diet            Center” & co-author of:          Former lead psychologist,
                                                                “Courage & Lessons Learned:      salesforce.com
                                                                Reaching For Your Goals”


                                                                                          3
                                                                                                                             3
Huge Untapped Market:
Unhappy Couples
                                                                                                           2MM Couples
                                                                                                         Currently Getting
                                                                                                        Help From Therapists




                                                                 45-50 MM
                                                            Unhappy Couples*
                                                          [USA & Canada alone]
                                                                                                                80% of
                                                                                                          Couples Cite Cost
                                                                                                         as the Major Barrier
                                                                                                         to Seeking Therapy
Sources: Extrapolation from Rutgers National Marriage Project, Beyond Affairs Network & other surveys                      4
High Value, Low Cost
                    More Affordable              60% of 2,000person Harris
                                                 Poll survey participants
                                                 indicated they would pay up
                                                 to $20/month for our tool.
            Retreats &
             Seminars

     Less                                           More
Effective                                           Effective

            Publications
                               Professional
             & Personal
                                 Therapy      “…first use of the web that shows
              Contacts
                                                   real promise for helping vast
                                                          numbers of couples…”
                                                 – Drs. Charles & Elizabeth Schmitz, Best
                                                    Selling Authors, Relationship Experts
                    Less Affordable

                                                      5
                                                                                        5
Mission and Development Process
               Couplewise.com empowers couples at
   all stages of their development and at any satisfaction level
                   to optimize their relationships.


                       Best        Best Therapeutic
                   Relationship       Practices +
  Customer &         Science        wisest couples
                    Research                                End-User
     Expert
                                                          Collaboration
 Collaboration




 “Tapping the wisdom of the best experts & the wisest couples”
                                                      6
                                                                          6
our users recommend us

Which of the following best describes the   How well has couplewise.com helped your
likelihood that you will recommend          relationship to become stronger and
couplewise.com to Family or Friends?*       healthier?*


                89% likely to                             95% found it
                recommend                                   helpful



                                                 Unhelpful,
           Unlikely, 1
                                                    5%
              1%



                                            *of users that have used couplewise.com

                                                                                      7
Our Market & Users’ Interest

                “Advice”                    Moving Avg.                    Need Maps




                                                              Engagement
                               Conversion
Click Through

                                            • 10% (10-day)




                                                                                           August 1, 2012 to November 5, 2012
                • 3.01%                                                    •782
                                            New Users
                “Therapy”                   • 809                          Agreements
                • 2.40%
                                            Total Users                    •96
                New Visitors                • 2,189
                                                                           Avg. Duration
                • 12,368                    Linked Partners
                                            • 342                          •3.39 min.

• High interest in             • Average, yet consistent       • Lower than desired
  relationship support           conversion rate                 engagement
• Very high interest in        • Improvement plans             • Improvement plans
  therapy alternatives             • Videos                        • Notifications
• Need investment to               • Overviews/Tutorials           • Gamification
  grow                             • Diagnostics                   • New Functions


                                                                           8
                                                                                           8
Couplewise's Unique Strengths
 Only We Tap Wisdom of Best Experts & Wisest Couples:
 Couples who’ve solved the same problem you’re having

 Diagnostically Most precise web tool

 Only we Have MotivateMyPartner Tool

 Most Therapeutic Power & Credibility of any web tool

 We’re only therapeutic tool easy for couples to spread
 to other couples

 Most Personalizable web tool

 Only we can help workaholic couples have more fun        9
Our Competition




                              Couplewise




                                                              Gottman’s
                                           Power of




                                                              Mobile
                                                              The Ice




                                                              Relate
                                                              Space
                                                              Break


                                                              Apps.
                                                      Tokii
                                           Two
     Scientific Basis

     Empowering

     Scalability

     Therapeutically Robust

     Personalized

     Diagnostic Precision

     Engagement



                                                                 10
                                                                          10
Marie Clarifies Her Relationship Needs

Discover
Your Met
and Unmet
Needs:
Need
Satisfaction
SnapShot




                                         11
How Satisfied Do You Feel?




                             12
Motivate My Partner Tool




                           Ask Other Women

                              Ask Men

                             Ask Experts


                                             13
Both Partners’ Need Satisfaction
SnapShots Side by Side




                                   14
They Agree on Bi-weekly Needs Check-in




                                         15
Your Recommended Own CoupleJourney™
                                                         “science-based nurturing for couples”




 Personalized Rewards                   Recognition
   Peer rewards                           Partner Email and Text
   Mentor rewards                         System generated recognition
   Marketplace rewards                    Buddy or Anonymous Peer
   System rewords



 Personalized Nudge Mechanics
   System generated notifications
   Self determined reminders
   Buddy-based agreement nudges
   Buddy + Money based "bet" nudges
   Anonymous verbal-based peer nudges
   Anonymous money-based "bet" nudges
   Mate nudges

                                                          16
                                                                                          16
Our CoupleJourney™ Personalized Motivaters

Personalized Rewards                   More Rewards (Recognition)
  Mate-based rewards                    Partner Email and Text
  Mentor rewards                        System generated recognition
  Marketplace rewards                   Buddy or Anonymous Peer
  System rewords



Personalized Nudge Mechanics
  System generated notifications
  Self determined reminders
  Buddy-based agreement nudges
  Buddy + Money based "bet" nudges
  Anonymous verbal-based peer nudges
  Anonymous money-based "bet" nudges
  Mate nudges

                                                        17
                                                                       17
CoupleJourney Snapshot




                         18
                              18
Conflict-Resolution Training Videos




                                      19
AgreementCoach™
Can’t Decide on an Agreement?
Use Agreement Coach
Mary’s Need: for   Domestic Support
Click on any of the buttons below to get other users’ and experts’
suggestions for Agreements that have worked for them to meet the above
need
         Behavior                                          When
  1.   Wash the dishes
                                                     1.   Before bedtime
  2.   Put old newspapers in
                                                     2.   Every morning…
       recycling area




                               Ask Experts

       Ask Men                                              Ask Women


                                                                           20
Mobile Strategy
 Oh-oh!
 “ How Are We Doing” Mobile App
  Real time access and updates to your
  partner’s relationship status




                                         FUN




                                               21
Free Play/FUN tool for Busy People:
Too busy to have fun? Think again.
                              Getting up
What are you doing            Breakfast
now, or planning to
                              Leaving Home
do today that you’d
                              Office Work
like to make
more fun?                     Driving
                              Eating Dinner
                              Going to Bed
                              Shopping
                               …and seven more
                                                 22
How We Make Money:
Free Trial to Paid Conversion Funnel
                                                                                                            Free Trial
Free Trial                                                                                                     Users
to Clarify your issues                                                                                1 Million Couples
without argument or               Semi-happy and unhappy couples
                                                                                                           (2% x 50MM
criticism and better                    (unable or unwilling                                         unhappy couples +
know each other                          to see a therapist*)                                   OK couples who want to
                                                                                                 become great couples)




Paid Membership
Powerful Tools to Solve Your Problems    Gold Members                      40,000 paying couples/mo
eCoupleExpert™                           $19.95/month                                   by end of 1st year
Wakeup-Call alert                                                            (after first round of funding ($500k)
Neighborhood CoupleSupport Groups
Resolve Conflicts Video Training            Premium
                                            Members
Motivate My Partner
                                             $39.95/
Sexual Technique videos
                                               mo
CouplesNeedCouples
MakeAgreements Helper tool
Work with therapist tool
                                                 80% cite cost as the biggest factor against seeing a therapist (Roper Poll)   23
How We Will Attract Users


                             Word of
                             Mouth
       • Therapists
         (100,000+)                        Leveraging
         – Aftercare Tool                 Communities
         – Complmentary                    Of Couples
           Tool




   • Partnership             CoupleWise
     – Health               CoupleWise
       Insurance Co’s
                                               SEO/SEM/
    – Large Employers                          PPC/PPM
    – Religious Groups




                                                          24
A Startup that Makes a Huge Difference
 Helping Couples Build Happier, Stronger RelationshipsTM
                 The Future of Couple Care




                                                           25
Therapist Differentiators

      Cost            • traditional therapist claims payouts are significantly higher than couplewise.com



     Privacy          • with couplewise.com, only the relationship participants are involved



   Convenience        • couplewise.com is available 24/7 with no appointments or additional billing



  Time Effective      • couplewise.com focuses on what’s most important using a consistent and proven
                        model


  Empowerment         • enables couples to clearly understand their needs and develop the skills to meet
                        them, without reliance on a 3rd party


   Motivational       • provides tools to motivate partners to work together on their relationship



 Real-Time/On-going   • provides real-time feedback, guidance, and notifications for needs and action
                        agreements

                      • enables busy, budget conscience couples to have more fun, together, in everyday
     Fun & Play         situations




                                                                          26
                                                                                                            26
Road-Map: Current & Planned                                 “science-based nurturing for couples”




                      Action
                    Agreements
                                      Motivate
    Fun &
                                        My
     Play
                                      Partner

                                                 December
                      Clarify                      2012
                       Your
 Know                 Needs               Resolve
 Each                                        &
 Other                                    Connect


           Wake                 eCouple
          Up! Calls                        January
                                 Expert      2013

         February
           2013
                                                            27
                                                                                           27
Make Agreements Tool

Choose or Modify
a Suggested
Action Agreement
to Satisfy
your need




                       28
Extra slides




                            EXTRA SLIDES TO FOLLOW
          • Including 2 different versions of roadmaps
          • Summary slide
          • MISSING: FINANCIALS AND FINANCIAL
            SUMMARIES , PLUS HOW $770K WILL BE SPENT,
            WHICH I HAVE




                                                     29
                                                          29
Our Roadmap




              30
                   30
SUMMARY: AN ideal opportunity
    Huge untapped market Convertible to a Big Demand*
    Powerful Solution: use the Internet to crowd- source
    wisdom of best experts & wisest couples
    Uniquely Talented Team + Strong Market strategy
    Perfect timing: next step in the Internet’s evolution
    Weak Competition




                                                                     DELETE?


* Source: Harris Poll, Dec 2008 (65% of 2000 random respondents, giving only 3-4 of our 10 features
                                                                                                      31
Status, Timeline to Launch, Milestones

                                                    • Android Mobile
                                                        app -80%ready

                                                    • Buildout of
                                                        features
                                                        targeted to         9-12
                           5-7 months                   therapists         months
                                                    • Go after
                                                        partnerships




              • release of v2 beta site to public                       • official public site launch
                  and partners
                                                                        • enhancement of social
  time        • launch of GAW, Facebook and          8-10
                                                                          features [forums, user-
 frame            Twitter marketing initiatives                           to-user interactivity
  after                                             months
  early       • run contests to build userbase                          • Get angel funding
  seed            and spread awareness
funding
January
              •    launch of public site
  2012
                                                                                                  32
Helping Couples Build Happier, Stronger RelationshipsTM




    Copyright 2009-2012 RelationshipTechnologies
      646-543-1170 • contact@CoupleWise.com




                                                          33

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CoupleWise.com-Health 2.0 01.15.2013

  • 1. Giving Couples the Tools and Support they need to Build Stronger Happier Relationships™ “All Relationships Can Be Better” 1
  • 2. Our Team Gary Krane PhD. Jacob Wood Leszek Kałwa CEO/co-founder CMO/PM Lead Developer Madelena Mak Liz O’Mara Heinrich Klobuczek Lead UX/UI Designer Head of Product Dev. CTO/co-founder 2 2
  • 3. Our Advisors Harville Hendrix PhD. Charles & Elizabeth Schmitz Nation’s leading marriage therapist, PhDs. author of the best-selling book: America’s #2 marriage researchers “Getting the Love You Want” authors of the best-selling book: “Building a Love that Lasts” & The Dr Phil before Dr Phil on Oprah “Golden Anniversaries” Charles Malkin PhD. Barbara Bartlick MD. Phyllis Goldberg PhD. Tara Sattler PhD. Clinical Psychologist, Psychiatrist, specializing in co-founder: “Her Mentor Clinical Psychologist Harvard Medical School sexual therapy & Diet Center” & co-author of: Former lead psychologist, “Courage & Lessons Learned: salesforce.com Reaching For Your Goals” 3 3
  • 4. Huge Untapped Market: Unhappy Couples 2MM Couples Currently Getting Help From Therapists 45-50 MM Unhappy Couples* [USA & Canada alone] 80% of Couples Cite Cost as the Major Barrier to Seeking Therapy Sources: Extrapolation from Rutgers National Marriage Project, Beyond Affairs Network & other surveys 4
  • 5. High Value, Low Cost More Affordable 60% of 2,000person Harris Poll survey participants indicated they would pay up to $20/month for our tool. Retreats & Seminars Less More Effective Effective Publications Professional & Personal Therapy “…first use of the web that shows Contacts real promise for helping vast numbers of couples…” – Drs. Charles & Elizabeth Schmitz, Best Selling Authors, Relationship Experts Less Affordable 5 5
  • 6. Mission and Development Process Couplewise.com empowers couples at all stages of their development and at any satisfaction level to optimize their relationships. Best Best Therapeutic Relationship Practices + Customer & Science wisest couples Research End-User Expert Collaboration Collaboration “Tapping the wisdom of the best experts & the wisest couples” 6 6
  • 7. our users recommend us Which of the following best describes the How well has couplewise.com helped your likelihood that you will recommend relationship to become stronger and couplewise.com to Family or Friends?* healthier?* 89% likely to 95% found it recommend helpful Unhelpful, Unlikely, 1 5% 1% *of users that have used couplewise.com 7
  • 8. Our Market & Users’ Interest “Advice” Moving Avg. Need Maps Engagement Conversion Click Through • 10% (10-day) August 1, 2012 to November 5, 2012 • 3.01% •782 New Users “Therapy” • 809 Agreements • 2.40% Total Users •96 New Visitors • 2,189 Avg. Duration • 12,368 Linked Partners • 342 •3.39 min. • High interest in • Average, yet consistent • Lower than desired relationship support conversion rate engagement • Very high interest in • Improvement plans • Improvement plans therapy alternatives • Videos • Notifications • Need investment to • Overviews/Tutorials • Gamification grow • Diagnostics • New Functions 8 8
  • 9. Couplewise's Unique Strengths Only We Tap Wisdom of Best Experts & Wisest Couples: Couples who’ve solved the same problem you’re having Diagnostically Most precise web tool Only we Have MotivateMyPartner Tool Most Therapeutic Power & Credibility of any web tool We’re only therapeutic tool easy for couples to spread to other couples Most Personalizable web tool Only we can help workaholic couples have more fun 9
  • 10. Our Competition Couplewise Gottman’s Power of Mobile The Ice Relate Space Break Apps. Tokii Two Scientific Basis Empowering Scalability Therapeutically Robust Personalized Diagnostic Precision Engagement 10 10
  • 11. Marie Clarifies Her Relationship Needs Discover Your Met and Unmet Needs: Need Satisfaction SnapShot 11
  • 12. How Satisfied Do You Feel? 12
  • 13. Motivate My Partner Tool Ask Other Women Ask Men Ask Experts 13
  • 14. Both Partners’ Need Satisfaction SnapShots Side by Side 14
  • 15. They Agree on Bi-weekly Needs Check-in 15
  • 16. Your Recommended Own CoupleJourney™ “science-based nurturing for couples” Personalized Rewards Recognition Peer rewards Partner Email and Text Mentor rewards System generated recognition Marketplace rewards Buddy or Anonymous Peer System rewords Personalized Nudge Mechanics System generated notifications Self determined reminders Buddy-based agreement nudges Buddy + Money based "bet" nudges Anonymous verbal-based peer nudges Anonymous money-based "bet" nudges Mate nudges 16 16
  • 17. Our CoupleJourney™ Personalized Motivaters Personalized Rewards More Rewards (Recognition) Mate-based rewards Partner Email and Text Mentor rewards System generated recognition Marketplace rewards Buddy or Anonymous Peer System rewords Personalized Nudge Mechanics System generated notifications Self determined reminders Buddy-based agreement nudges Buddy + Money based "bet" nudges Anonymous verbal-based peer nudges Anonymous money-based "bet" nudges Mate nudges 17 17
  • 20. AgreementCoach™ Can’t Decide on an Agreement? Use Agreement Coach Mary’s Need: for Domestic Support Click on any of the buttons below to get other users’ and experts’ suggestions for Agreements that have worked for them to meet the above need Behavior When 1. Wash the dishes 1. Before bedtime 2. Put old newspapers in 2. Every morning… recycling area Ask Experts Ask Men Ask Women 20
  • 21. Mobile Strategy Oh-oh! “ How Are We Doing” Mobile App Real time access and updates to your partner’s relationship status FUN 21
  • 22. Free Play/FUN tool for Busy People: Too busy to have fun? Think again. Getting up What are you doing Breakfast now, or planning to Leaving Home do today that you’d Office Work like to make more fun? Driving Eating Dinner Going to Bed Shopping …and seven more 22
  • 23. How We Make Money: Free Trial to Paid Conversion Funnel Free Trial Free Trial Users to Clarify your issues 1 Million Couples without argument or Semi-happy and unhappy couples (2% x 50MM criticism and better (unable or unwilling unhappy couples + know each other to see a therapist*) OK couples who want to become great couples) Paid Membership Powerful Tools to Solve Your Problems Gold Members 40,000 paying couples/mo eCoupleExpert™ $19.95/month by end of 1st year Wakeup-Call alert (after first round of funding ($500k) Neighborhood CoupleSupport Groups Resolve Conflicts Video Training Premium Members Motivate My Partner $39.95/ Sexual Technique videos mo CouplesNeedCouples MakeAgreements Helper tool Work with therapist tool 80% cite cost as the biggest factor against seeing a therapist (Roper Poll) 23
  • 24. How We Will Attract Users Word of Mouth • Therapists (100,000+) Leveraging – Aftercare Tool Communities – Complmentary Of Couples Tool • Partnership CoupleWise – Health CoupleWise Insurance Co’s SEO/SEM/ – Large Employers PPC/PPM – Religious Groups 24
  • 25. A Startup that Makes a Huge Difference Helping Couples Build Happier, Stronger RelationshipsTM The Future of Couple Care 25
  • 26. Therapist Differentiators Cost • traditional therapist claims payouts are significantly higher than couplewise.com Privacy • with couplewise.com, only the relationship participants are involved Convenience • couplewise.com is available 24/7 with no appointments or additional billing Time Effective • couplewise.com focuses on what’s most important using a consistent and proven model Empowerment • enables couples to clearly understand their needs and develop the skills to meet them, without reliance on a 3rd party Motivational • provides tools to motivate partners to work together on their relationship Real-Time/On-going • provides real-time feedback, guidance, and notifications for needs and action agreements • enables busy, budget conscience couples to have more fun, together, in everyday Fun & Play situations 26 26
  • 27. Road-Map: Current & Planned “science-based nurturing for couples” Action Agreements Motivate Fun & My Play Partner December Clarify 2012 Your Know Needs Resolve Each & Other Connect Wake eCouple Up! Calls January Expert 2013 February 2013 27 27
  • 28. Make Agreements Tool Choose or Modify a Suggested Action Agreement to Satisfy your need 28
  • 29. Extra slides EXTRA SLIDES TO FOLLOW • Including 2 different versions of roadmaps • Summary slide • MISSING: FINANCIALS AND FINANCIAL SUMMARIES , PLUS HOW $770K WILL BE SPENT, WHICH I HAVE 29 29
  • 30. Our Roadmap 30 30
  • 31. SUMMARY: AN ideal opportunity Huge untapped market Convertible to a Big Demand* Powerful Solution: use the Internet to crowd- source wisdom of best experts & wisest couples Uniquely Talented Team + Strong Market strategy Perfect timing: next step in the Internet’s evolution Weak Competition DELETE? * Source: Harris Poll, Dec 2008 (65% of 2000 random respondents, giving only 3-4 of our 10 features 31
  • 32. Status, Timeline to Launch, Milestones • Android Mobile app -80%ready • Buildout of features targeted to 9-12 5-7 months therapists months • Go after partnerships • release of v2 beta site to public • official public site launch and partners • enhancement of social time • launch of GAW, Facebook and 8-10 features [forums, user- frame Twitter marketing initiatives to-user interactivity after months early • run contests to build userbase • Get angel funding seed and spread awareness funding January • launch of public site 2012 32
  • 33. Helping Couples Build Happier, Stronger RelationshipsTM Copyright 2009-2012 RelationshipTechnologies 646-543-1170 • contact@CoupleWise.com 33

Hinweis der Redaktion

  1. Use “afordability” so that Couplewise could go into upper right.I’d cut the Harville since makes it sound like we (and therefore the HI co still needs to user therapists). Much better to use the DrsSchmitzes quotePOINTS:SO where can someone go now whose relationship is in trouble? These are the choicesAnd as you can see, until couplewise, there has been no solution that is both low cost and effective
  2. How do we know couplewise is the solution, or at least the right path to pursue in developing an app that will meet couples’ needs?We used a lean startup customer development philosopy –asking couples what they would want and would pay forWe studied the best research on the predictors of long lasting happy marriages, especially John Gottman and our own advisors, DrsChs and ElzSchmitsWe’ve research the most effective therapeutic methods and are in the process of converting them to interactive software that not only is expert/science based, but also can tap the wisdomof other couples, couples who’ve been through what you’re going through and managed to successful solve or transcend the issue[If you can’t, Dan could animate this so these items pop in at each click]
  3. Besides the dozens of marriage advice sites out there, which because they are simple one way websites, are not really competitors, there have emerged with the past year about 4 or 5 compeitors, but as you can see none have all the features we have and especially those that address the issue of the unmotivated partner, that have any real individualizable therapeutic power, or that could really go viral
  4. For Sergio or Artist: this will need to be changed to 1) show more needs (at least 8—just need names, no phrases), and 2) show Domestic support and 3) show it is for Marie[see compareison slide from 40 slide deck I will send for idea of better slide]For ME:What do we mean by “constructive honesty” lots more easy? Rather than the usual way we learn to complain to each other when we are angry and not getting our needs me, which goes something like, “ you never do x,” or “why do I always have to tell you to do x? or We give people a very precise way to communicate to what extent their needs are not being met or are being met .And we also give them ways of gradually communicating such precise honesty, so as not to overwhelm the partner; and at the same time enabling the partner to being to see other waysOf getting their needs met if some of those needs are not essential to be met in a reasonably contented marriage/committed relationsip
  5. For Sergio or Artist: this will need to be changed to 1) show more needs (at least 8—just need names, no phrases), and 2) show Domestic support and 3) show it is for Marie[see compareison slide from 40 slide deck I will send for idea of better slide]For ME:What do we mean by “constructive honesty” lots more easy? Rather than the usual way we learn to complain to each other when we are angry and not getting our needs me, which goes something like, “ you never do x,” or “why do I always have to tell you to do x? or We give people a very precise way to communicate to what extent their needs are not being met or are being met .And we also give them ways of gradually communicating such precise honesty, so as not to overwhelm the partner; and at the same time enabling the partner to being to see other waysOf getting their needs met if some of those needs are not essential to be met in a reasonably contented marriage/committed relationsip
  6. Again, see comparision slide in 40 slide deck (which also does not show enough, should be at least 10 if possible, side by side
  7. ARTIST INSTRUCTION: MOVE “HOW ARE WE DOIN” TO THE TOP, DELETE THE COUPLE SYNC CALENDAR REF,AND IS THERE A WAY YOU CAN SHOW THE GRAPH ICON “PULSING” (IE WARNING THAT FRANZ IS IN TROUBLE—HIS WIFE’S NEED FOR DOMESTIC SUPPORT HAS PLUMETTED, BECAUSE HE FORGOT TO WASH THE DISHES AS HE HAD PROMISED
  8. Need to inidcate for Partners: Health Insurance Cos, large Employers, Religious Groups, Need to indicate by Word of Mouth pic of woman whispering into other woman’s ear (I will send slide showing this]By Therapists: 100,000 couple and family therapists; as aftercare tool