8. Results 2000+ members and growing # active members growing # different departments & countries growing Usage pattern: try microblogging, share some basic stuff think about change info and communication processes tie to business processes Measure soft and hard value
15. Ad Hoc Processes How work gets done Info = lifeblood! Structured Processes Manufacturing Transactional Knowledge Work Types of Work
16. Ad Hoc Processes G:drive / Shares Blogs/wiki’s How work gets done Sharepoint/Workplace OSM/Zuken/CMSynergy FDS JUICE PDMS SAP Structured Processes Manufacturing Transactional Knowledge Work Types of Work Network effects
17. Where to go Understand people You can start bottom-up Cross-functional approach Don’t forget training (Tools & Cultuur) Social Media Guidelines Address Security Go for it/Experiment! (e.g. Social media lab)